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#1
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Startup hangs after installing Windows patches
Hello all,
I've just installed three Windows patches using Windows Update, and now my machine will not complete the startup - it hangs with an hourglass, and C-A-D allows restart. Any ideas on what I can do to try to fix this? Many thanks, The hang appears to be near the end of the startup - antivirus is started, and there are various normal items showing in the right of the Start bar. I didn't note which fixes were installed, but I think two were Windows and one was Internet Explorer. So far, based on items on this forum, I've tried: Running anti-virus in safe mode Checking device manager for obvious problems Removing the ethernet cable to broadband |
#2
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Glen won't mind if I steal his nice, concise advice on this subject:
------------------------ Follow the procedures he Blank Desktop or Illegal Operations Error Message After You Install Internet Explorer: http://support.microsoft.com/?id=kb;en-us;249191 If those procedures do not help, have a look he Recovering From a Failed Internet Explorer Upgrade in Windows 98: http://www.cs.bsu.edu/~gjjones/admin...nd ows98.html or http://tinyurl.com/r5ba Especially this section at the end: "If you still have boot problems after you reboot, you should use the command prompt to edit the c:\windows\system.ini file. On the command line type edit c:\windows\system.ini. "Once it is open, change the line shell=explorer.exe to shell=progman.exe. What you are doing here is changing the default shell (that is having problems) from the Windows Explorer to the old Windows Program Manager shell. "Reboot Windows. It should now successfully boot with no errors into an empty Program Manager shell. Use the File | Run | Browse drop down menu selection to browse to c:\program files\internet explorer and launch ie5setup.exe or ie6setup.exe (depending on what is there). Do a custom install and check all the Bold faced options. When the setup program alerts you that these files are already installed, tell it to reinstall all of the files. "When the Internet Explorer Setup program is done and reboots, hit the F8 key to bring up a Boot Menu. Choose Command Prompt and boot to the command prompt. Once there, type edit c:\windows\system.ini and, once it is open, change the line shell=progman.exe back to shell=explorer.exe. Save and exit the file. You have now set the shell back to the original value." ---------------------------------------- Right, Glen, g? -- Gary S. Terhune MS MVP Shell/User http://www.grystmill.com/articles/cleanboot.htm http://www.grystmill.com/articles/security.htm "Andrew" wrote in message ... Hello all, I've just installed three Windows patches using Windows Update, and now my machine will not complete the startup - it hangs with an hourglass, and C-A-D allows restart. Any ideas on what I can do to try to fix this? Many thanks, The hang appears to be near the end of the startup - antivirus is started, and there are various normal items showing in the right of the Start bar. I didn't note which fixes were installed, but I think two were Windows and one was Internet Explorer. So far, based on items on this forum, I've tried: Running anti-virus in safe mode Checking device manager for obvious problems Removing the ethernet cable to broadband |
#3
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Hey! ;-)
"Gary S. Terhune" wrote in message ... Glen won't mind if I steal his nice, concise advice on this subject: |
#4
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You say you tried running the virus scan in Safe Mode, leading me to assume that you
*can* start in Safe Mode. If that is the case, the info of mine that Gary posted is not likely to help (though it may). Did you install any *Driver* updates from WU, or just Critical updates? -- Glen Ventura, MS MVP Shell/User, A+ http://dts-l.org/goodpost.htm http://www.microsoft.com/communities...t/default.mspx "Andrew" wrote in message ... Hello all, I've just installed three Windows patches using Windows Update, and now my machine will not complete the startup - it hangs with an hourglass, and C-A-D allows restart. Any ideas on what I can do to try to fix this? Many thanks, The hang appears to be near the end of the startup - antivirus is started, and there are various normal items showing in the right of the Start bar. I didn't note which fixes were installed, but I think two were Windows and one was Internet Explorer. So far, based on items on this forum, I've tried: Running anti-virus in safe mode Checking device manager for obvious problems Removing the ethernet cable to broadband |
#5
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Thanks both for such quick replies.
I installed only the critical updates. The system seems to hang right at the end of the startup process, so the icons are all visible on the screen, and the 'Start' button works for a short while. I tried looking at the task manager as it booted, and it appeared to get to an application in the Startup folder, so I removed this entry in Safe mode but still no joy "glee" wrote: You say you tried running the virus scan in Safe Mode, leading me to assume that you *can* start in Safe Mode. If that is the case, the info of mine that Gary posted is not likely to help (though it may). Did you install any *Driver* updates from WU, or just Critical updates? -- Glen Ventura, MS MVP Shell/User, A+ http://dts-l.org/goodpost.htm http://www.microsoft.com/communities...t/default.mspx "Andrew" wrote in message ... Hello all, I've just installed three Windows patches using Windows Update, and now my machine will not complete the startup - it hangs with an hourglass, and C-A-D allows restart. Any ideas on what I can do to try to fix this? Many thanks, The hang appears to be near the end of the startup - antivirus is started, and there are various normal items showing in the right of the Start bar. I didn't note which fixes were installed, but I think two were Windows and one was Internet Explorer. So far, based on items on this forum, I've tried: Running anti-virus in safe mode Checking device manager for obvious problems Removing the ethernet cable to broadband |
#6
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After trying the advice, some interesting findings:
Firstly though, I'm in the wrong place here as my machine is ME - should I repost? I tried the shell=progman idea, but could not find ie5setup.exe or ie6setup.exe After switching back to shell=explorer.exe, I tried hitting C-A-D frequently, to try to look at the Close Program diaglog and see what was running when the system hung. Astonishingly, it completed when I did this, but not the next time! "Andrew" wrote: Thanks both for such quick replies. I installed only the critical updates. The system seems to hang right at the end of the startup process, so the icons are all visible on the screen, and the 'Start' button works for a short while. I tried looking at the task manager as it booted, and it appeared to get to an application in the Startup folder, so I removed this entry in Safe mode but still no joy "glee" wrote: You say you tried running the virus scan in Safe Mode, leading me to assume that you *can* start in Safe Mode. If that is the case, the info of mine that Gary posted is not likely to help (though it may). Did you install any *Driver* updates from WU, or just Critical updates? -- Glen Ventura, MS MVP Shell/User, A+ http://dts-l.org/goodpost.htm http://www.microsoft.com/communities...t/default.mspx "Andrew" wrote in message ... Hello all, I've just installed three Windows patches using Windows Update, and now my machine will not complete the startup - it hangs with an hourglass, and C-A-D allows restart. Any ideas on what I can do to try to fix this? Many thanks, The hang appears to be near the end of the startup - antivirus is started, and there are various normal items showing in the right of the Start bar. I didn't note which fixes were installed, but I think two were Windows and one was Internet Explorer. So far, based on items on this forum, I've tried: Running anti-virus in safe mode Checking device manager for obvious problems Removing the ethernet cable to broadband |
#7
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is one of those updates kb89171?. had the same sort of impact on my puter.
if it is go into safe mode, get into msconfig and turn off the kb891711 start-up file - in config sys. "Andrew" wrote in message ... After trying the advice, some interesting findings: Firstly though, I'm in the wrong place here as my machine is ME - should I repost? I tried the shell=progman idea, but could not find ie5setup.exe or ie6setup.exe After switching back to shell=explorer.exe, I tried hitting C-A-D frequently, to try to look at the Close Program diaglog and see what was running when the system hung. Astonishingly, it completed when I did this, but not the next time! "Andrew" wrote: Thanks both for such quick replies. I installed only the critical updates. The system seems to hang right at the end of the startup process, so the icons are all visible on the screen, and the 'Start' button works for a short while. I tried looking at the task manager as it booted, and it appeared to get to an application in the Startup folder, so I removed this entry in Safe mode but still no joy "glee" wrote: You say you tried running the virus scan in Safe Mode, leading me to assume that you *can* start in Safe Mode. If that is the case, the info of mine that Gary posted is not likely to help (though it may). Did you install any *Driver* updates from WU, or just Critical updates? -- Glen Ventura, MS MVP Shell/User, A+ http://dts-l.org/goodpost.htm http://www.microsoft.com/communities...t/default.mspx "Andrew" wrote in message ... Hello all, I've just installed three Windows patches using Windows Update, and now my machine will not complete the startup - it hangs with an hourglass, and C-A-D allows restart. Any ideas on what I can do to try to fix this? Many thanks, The hang appears to be near the end of the startup - antivirus is started, and there are various normal items showing in the right of the Start bar. I didn't note which fixes were installed, but I think two were Windows and one was Internet Explorer. So far, based on items on this forum, I've tried: Running anti-virus in safe mode Checking device manager for obvious problems Removing the ethernet cable to broadband |
#8
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Gavin, have you installed the recently (12 Apr-05) re-released 891711?
-- ~Robear Dyer (PA Bear) MS MVP-Windows (IE/OE) & Security Gavin wrote: is one of those updates kb89171?. had the same sort of impact on my puter. if it is go into safe mode, get into msconfig and turn off the kb891711 start-up file - in config sys. |
#9
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Hi Gavin, PA Bear and others
The problem appears to be KB891711 - it appears to have a conflict with my Zonelabs firewall, and after removing it using msconfig it works correctly. I installed KB891711 on Wednesday 4th May There are a bunch of other details that I will post in the ME folder to assist with PD Regards and thanks. Andrew "PA Bear" wrote: Gavin, have you installed the recently (12 Apr-05) re-released 891711? -- ~Robear Dyer (PA Bear) MS MVP-Windows (IE/OE) & Security Gavin wrote: is one of those updates kb89171?. had the same sort of impact on my puter. if it is go into safe mode, get into msconfig and turn off the kb891711 start-up file - in config sys. |
#10
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That happened to me when I installed the KB981711 update. The moment my
ZoneAlarm firewall started, the system froze completely. I have had to uninstall KB891711. The reissued KB891711 has the same problem. I'm now looking for a different firewall. On Wed, 04 May 2005 08:50:15 -0400, Andrew wrote: After trying the advice, some interesting findings: Firstly though, I'm in the wrong place here as my machine is ME - should I repost? I tried the shell=progman idea, but could not find ie5setup.exe or ie6setup.exe After switching back to shell=explorer.exe, I tried hitting C-A-D frequently, to try to look at the Close Program diaglog and see what was running when the system hung. Astonishingly, it completed when I did this, but not the next time! "Andrew" wrote: Thanks both for such quick replies. I installed only the critical updates. The system seems to hang right at the end of the startup process, so the icons are all visible on the screen, and the 'Start' button works for a short while. I tried looking at the task manager as it booted, and it appeared to get to an application in the Startup folder, so I removed this entry in Safe mode but still no joy "glee" wrote: You say you tried running the virus scan in Safe Mode, leading me to assume that you *can* start in Safe Mode. If that is the case, the info of mine that Gary posted is not likely to help (though it may). Did you install any *Driver* updates from WU, or just Critical updates? -- Glen Ventura, MS MVP Shell/User, A+ http://dts-l.org/goodpost.htm http://www.microsoft.com/communities...t/default.mspx "Andrew" wrote in message ... Hello all, I've just installed three Windows patches using Windows Update, and now my machine will not complete the startup - it hangs with an hourglass, and C-A-D allows restart. Any ideas on what I can do to try to fix this? Many thanks, The hang appears to be near the end of the startup - antivirus is started, and there are various normal items showing in the right of the Start bar. I didn't note which fixes were installed, but I think two were Windows and one was Internet Explorer. So far, based on items on this forum, I've tried: Running anti-virus in safe mode Checking device manager for obvious problems Removing the ethernet cable to broadband -- Using Opera's revolutionary e-mail client: http://www.opera.com/mail/ |
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