A Windows 98 & ME forum. Win98banter

If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below.

Go Back   Home » Win98banter forum » Windows 98 » General
Site Map Home Authors List Search Today's Posts Mark Forums Read Web Partners

Computer hangs when installing a USB Card in a PCI Slot



 
 
Thread Tools Display Modes
  #1  
Old October 25th 19, 04:33 AM posted to microsoft.public.win98.gen_discussion
[email protected]
external usenet poster
 
Posts: 1
Default Computer hangs when installing a USB Card in a PCI Slot

tough to say

On Sunday, November 7, 1999 at 2:00:00 AM UTC-6, Daniel Gleason wrote:
Problem: My computer freezes (hangs up) after I install a USB card in a
PCI slot for a UMAX 2000U scanner. When it hangs, the only way to re-boot
is to turn off & on (cold Boot). Control-Alt-Delete does not work (soft
boot).

Symptoms: WIN98SE Plug and play successfully installs both the Card and
Scanner. After successfully using the scanner a couple of times, the
computer freezes. This freezing may occur when using the scanner or
scanning software, initial start-up, or in another program (IE., Word
97). The computer freezes whether or not the scanner is plugged into the
card. The only way to get the computer functioning normally again is to
physically remove the card from the slot. I do not have to un-install the
scanning software or driver.

Troubleshooting: After a successful installation of the USB PCI card, the
device manager, shows the USB root Hub and device existing and functioning
normally. The device manager also recognizes the scanner from a cold or
hot plug-in. I have checked the MS KB site and the RESKIT for this
problem. I also checked the UMAX website and found no fixes.

Steps I have done to eliminate this problem:
-Installed three different cards from three different manufacturers
-Used two different Scanners (UMAX 1220U and 2000U)
-Suspended all startup programs including Norton Antivirus
-Plugged the USB card into both open PCI slots
-Plugged the scanner into both USB slots on the card
-Checked all system logs to identify the problem. Unfortunately, because
the computer hangs, no problem is logged.
-Installed all latest software and drivers for the USB card and the
scanner.
-Checked entire system using WIN 98 SE System Information Program. No
major faults founds. All minor faults corrected. System still hangs.
-There are no controller problems or IRQ conflicts that are reported by
any diagnostics.
-Verified compatible driver and version.
-Disabled IRQ Steering (just to see if IRQ Steering was the problem - The
system would hang faster when IRQ Steering was disabled)

Hardware and software specifications:
OS - Windows 98 2nd Ed
Computer - AST Advantage! 622
Processor - Pentium 100
RAM - 48MB
BIOS - 1.04.03 dated Feb 99 (The latest from AST for this model)
System Device settings at default
USB Card - "PCI - USB 2 port upgrade" by Entrega
Scanner Software - Vistascan 3.51
System resources with all startup programs loaded and the Card and Scanner
installed - 86%
System resources with no startup programs loaded and Card and scanner not
installed - 93%
IRQ Steering is enabled and working normally

Since I have owned this computer (bought new in 1996), I have installed
additional RAM in this computer (from 8 to 48 MB) and two Hard drives
(1.6GB and 13GB) with no installation errors.

USB Controller Settings and Properties from Device Manager:
Controller: OPTi82C861 PCI to USB Open Host Controller

GENERAL TAB
Device Type: Universal Serial Bus Controllers
Manufacturers: OPTi
Hardware Version: 016
Device Status: This device is working Normally
Device Usage:
Disable in this harware profile (not checked);
Exists in all harware profiles (checked)

ADVANCED TAB
USB Settings: Disable USB Detection (Not Checked)
Bandwidth Usage -
Device Description - System Reserved
Bandwidth Consumed - 10%
Bandwidth Indicator Bar - Nothing indicated

DRIVER TAB
Driver Provider - Microsoft
Date - 4-23-1999-10-23

RESOURCES TAB
Use automatic settings (checked)
Resource Type and Setting
Interrupt Request - 11
Memory Range - FF40F000-FF40FFFFF

Conflicting Device List - No Conflicts


USB Root Hub Properties from Device Manager

GENERAL TAB
Device Type - Universal Serial Bus Controllers
Manufacturer - Standard USB Host Controller
Hardware Version - Not Available
Device Status - The device is working normally
Disable in this harware profile (not checked);
Exists in all harware profiles (checked)

POWER TAB
Power Propertis
Hub Information - The hub is self powered
Total Power Available - 500mA per port

USB and Root Hub Properties are below





OPTi 82C861 PCI to USB Open Host Controller
USB
Registry Key:
HKEY_LOCAL_MACHINE\enum\PCI\VEN_1045&DEV_C861&SUBS YS_C8611045&REV_10
\BUS_00&DEV_13&FUNC_00
Alloc resources: Logical Configuration 0
IRQ: 11 Mask: xCEF8
Memory Address Range: Base= xFF40F000 End= xFF40FFFF Min=
x00000000 Max= xFFFFFFFF
Forced resources: None
Boot resources: None
Filtered resources: Logical Configuration 0
IRQ: 11 Mask: xCEF8
Memory Address Range: Base= xFF40F000 End= xFF40FFFF Min=
x00000000 Max= xFFFFFFFF
Basic resources: Logical Configuration 0
IRQ: 0 Mask: xCEF8
Memory Address Range: Base= xFF40F000 End= xFF40FFFF Min=
x00000000 Max= xFFFFFFFF
HW Revision: 016
Driver: USB\0002
Driver Date: 4-23-1999
Driver: usbui.dll
File Size: 147456
(0x24000)
File Date:
4/23/1999 10:22 PM
Company Name:
Microsoft Corporation
File Version:
4.10.2222
Driver: usbhub.sys
File Size: 35680
(0x8B60)
File Date:
4/23/1999 10:22 PM
Company Name:
Microsoft Corporation
File Version:
4.10.2222
Driver: usbd.sys
File Size: 18912
(0x49E0)
File Date:
4/23/1999 10:22 PM
Company Name:
Microsoft Corporation
File Version:
4.10.2222
Driver: openhci.sys
File Size: 23632
(0x5C50)
File Date:
4/23/1999 10:22 PM
Company Name:
Microsoft Corporation
File Version:
4.10.2222

USB Root Hub
USB
Registry Key:
HKEY_LOCAL_MACHINE\enum\USB\ROOT_HUB\PCI&VEN_1045& DEV_C861&SUBSYS_C8611045&
REV_10&BUS_00&DEV_13&FUNC_00
Alloc resources: None
Forced resources: None
Boot resources: None
Filtered resources: None
Basic resources: None
Driver: USB\0003
Driver Date: 4-23-1999

Is there some tweak I need to made in the system that I am overlooking or
am I toast?



--
Posted via CNET Help.com
http://www.help.com/


  #2  
Old October 25th 19, 08:27 AM posted to microsoft.public.win98.gen_discussion
R.Wieser
External Usenet User
 
Posts: 111
Default Computer hangs when installing a USB Card in a PCI Slot

wrote in message
...
tough to say

On Sunday, November 7, 1999 at 2:00:00 AM UTC-6, Daniel Gleason wrote:


-----------------------------^^^^

Somehow I don't think he's still interested in the answer .... :-D

GoogleGroupers. You just gotta love 'em.


 




Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Startup hangs after installing Windows patches Andrew General 10 May 15th 05 05:43 PM
Computer freezes after installing 3D accel. Card nathan Hardware 2 October 6th 04 06:54 AM
Computer hangs accessing my computer kit General 2 September 27th 04 10:28 PM
PC hangs after installing Wireless modem Dave Internet 0 September 23rd 04 04:02 AM
Computer freezes since installing new video card HJR20 Monitors & Displays 1 August 2nd 04 05:43 PM


All times are GMT +1. The time now is 09:33 PM.


Powered by vBulletin® Version 3.6.4
Copyright ©2000 - 2020, Jelsoft Enterprises Ltd.
Copyright 2004-2020 Win98banter.
The comments are property of their posters.