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#1
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Windows Installer 2.0 for Windows 98 crashed my computer
I tried getting some office updates but was directed to upgrade to windows
installer 2.0. I ran InstMsiA.exe and then restarted when prompted. Now I can only startup in safe mode. Is there any way to undo this update or fix the problem? I am running Windows 98 Second Edition. I had also installed all of the available critical updates from the windows update page without a problem. |
#2
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While in Safe Mode, follow the instructions here to do a clean boot, and see if you
can start in normal mode when clean-booting: How to Perform Clean-Boot Troubleshooting for Windows 98 http://support.microsoft.com?kbid=192926 "CLEAN BOOT -- What it is and why you need it." by MS MVP Gary Terhune http://grystmill.com/articles/cleanboot.htm -- Glen Ventura, MS MVP Shell/User, A+ http://dts-l.org/goodpost.htm http://www.microsoft.com/communities...t/default.mspx "Alex_hb" wrote in message ... I tried getting some office updates but was directed to upgrade to windows installer 2.0. I ran InstMsiA.exe and then restarted when prompted. Now I can only startup in safe mode. Is there any way to undo this update or fix the problem? I am running Windows 98 Second Edition. I had also installed all of the available critical updates from the windows update page without a problem. |
#3
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Thanks. I think I've made some progress. I had to go to the advanced
troubleshooting settings and check "Force Compatibility Mode Disk Access". With this option, I am able to start normally, except that only my floppy drive and hard drive work. I get several message boxes saying my antivirus software files are corrupted and that I need to reinstall the product. As far as windows installer 2.0 goes, I went back to the office update page and there was no reference to install the installer, so I guess that part was successful. Anyway, this leads me to a new question: Are there any conflicts with windows installer 2.0 and McAfee VirusScan 4.0.2? Thanks for your help. "glee" wrote: While in Safe Mode, follow the instructions here to do a clean boot, and see if you can start in normal mode when clean-booting: How to Perform Clean-Boot Troubleshooting for Windows 98 http://support.microsoft.com?kbid=192926 "CLEAN BOOT -- What it is and why you need it." by MS MVP Gary Terhune http://grystmill.com/articles/cleanboot.htm -- Glen Ventura, MS MVP Shell/User, A+ http://dts-l.org/goodpost.htm http://www.microsoft.com/communities...t/default.mspx "Alex_hb" wrote in message ... I tried getting some office updates but was directed to upgrade to windows installer 2.0. I ran InstMsiA.exe and then restarted when prompted. Now I can only startup in safe mode. Is there any way to undo this update or fix the problem? I am running Windows 98 Second Edition. I had also installed all of the available critical updates from the windows update page without a problem. |
#4
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I am not aware of any particular conflicts between the two, but since I don't use
McAfee, I suggest you check that at their support site. If you have to "Force Compatibility Mode Disk Access", there may be a problem with the 32-bit Windows driver for disk access. You might try extracting new copies of the disk drivers from your Windows CD. Most likely they are HSFLOP.PDR and ESDI_506.PDR, and they are kept in the C:\Windows\System\iosubsys folder. Using SFC to extract a file: http://www.rickrogers.org/sfc.htm#1pp http://www.rickrogers.org/sfc.htm#2pp HOW TO: Extract Original Compressed Windows Files: http://support.microsoft.com/default...EN-US;129605#5 http://service4.symantec.com/SUPPORT...xpandSection=2 or http://tinyurl.com/3pyth -- Glen Ventura, MS MVP Shell/User, A+ http://dts-l.org/goodpost.htm http://www.microsoft.com/communities...t/default.mspx "Alex_hb" wrote in message ... Thanks. I think I've made some progress. I had to go to the advanced troubleshooting settings and check "Force Compatibility Mode Disk Access". With this option, I am able to start normally, except that only my floppy drive and hard drive work. I get several message boxes saying my antivirus software files are corrupted and that I need to reinstall the product. As far as windows installer 2.0 goes, I went back to the office update page and there was no reference to install the installer, so I guess that part was successful. Anyway, this leads me to a new question: Are there any conflicts with windows installer 2.0 and McAfee VirusScan 4.0.2? Thanks for your help. "glee" wrote: While in Safe Mode, follow the instructions here to do a clean boot, and see if you can start in normal mode when clean-booting: How to Perform Clean-Boot Troubleshooting for Windows 98 http://support.microsoft.com?kbid=192926 "CLEAN BOOT -- What it is and why you need it." by MS MVP Gary Terhune http://grystmill.com/articles/cleanboot.htm -- Glen Ventura, MS MVP Shell/User, A+ http://dts-l.org/goodpost.htm http://www.microsoft.com/communities...t/default.mspx "Alex_hb" wrote in message ... I tried getting some office updates but was directed to upgrade to windows installer 2.0. I ran InstMsiA.exe and then restarted when prompted. Now I can only startup in safe mode. Is there any way to undo this update or fix the problem? I am running Windows 98 Second Edition. I had also installed all of the available critical updates from the windows update page without a problem. |
#5
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I used SFC to extract new copies of the two files you recommended. I also
got rid of the old McAfee VirusScan (they no longer supported that edition). I replaced it with ZoneAlarm. Neither of these actions fixed the problem. This is what the screen shows when it hangs: ---------- ATAPI IDE CD-ROM device driver version V 1.23 B 2 drive(s) detected unit 1, MASTER, IRQ 15, I/O address, 0x0170 unit 2, SLAVE, IRQ 15, I/O address, 0x0170 Too many parameters Too many parameters PATH=C:\CPQS\SAVEREST;C:\CPQS\TOOLS;C:\WINDOWS\COM MAND;C:\WINDOWS;C:\WINDOWS;C:\WINDOWS;C:\WINDOWS\C OMMAND;C:\PROGRAM FILES\ZONE LABS\ZONEALARM\MAILFRONTIER PATH=C:\CPQS\SAVEREST;C:\CPQS\TOOLS;C:\WINDOWS\COM MAND;C:\WINDOWS;C:\WINDOWS;C:\WINDOWS;C:\WINDOWS\C OMMAND;C:\PROGRAM FILES\ZONE LABS\ZONEALARM\MAILFRONTIER ------ Any more suggestions? Thanks. "glee" wrote: I am not aware of any particular conflicts between the two, but since I don't use McAfee, I suggest you check that at their support site. If you have to "Force Compatibility Mode Disk Access", there may be a problem with the 32-bit Windows driver for disk access. You might try extracting new copies of the disk drivers from your Windows CD. Most likely they are HSFLOP.PDR and ESDI_506.PDR, and they are kept in the C:\Windows\System\iosubsys folder. Using SFC to extract a file: http://www.rickrogers.org/sfc.htm#1pp http://www.rickrogers.org/sfc.htm#2pp HOW TO: Extract Original Compressed Windows Files: http://support.microsoft.com/default...EN-US;129605#5 http://service4.symantec.com/SUPPORT...xpandSection=2 or http://tinyurl.com/3pyth -- Glen Ventura, MS MVP Shell/User, A+ http://dts-l.org/goodpost.htm http://www.microsoft.com/communities...t/default.mspx "Alex_hb" wrote in message ... Thanks. I think I've made some progress. I had to go to the advanced troubleshooting settings and check "Force Compatibility Mode Disk Access". With this option, I am able to start normally, except that only my floppy drive and hard drive work. I get several message boxes saying my antivirus software files are corrupted and that I need to reinstall the product. As far as windows installer 2.0 goes, I went back to the office update page and there was no reference to install the installer, so I guess that part was successful. Anyway, this leads me to a new question: Are there any conflicts with windows installer 2.0 and McAfee VirusScan 4.0.2? Thanks for your help. "glee" wrote: While in Safe Mode, follow the instructions here to do a clean boot, and see if you can start in normal mode when clean-booting: How to Perform Clean-Boot Troubleshooting for Windows 98 http://support.microsoft.com?kbid=192926 "CLEAN BOOT -- What it is and why you need it." by MS MVP Gary Terhune http://grystmill.com/articles/cleanboot.htm -- Glen Ventura, MS MVP Shell/User, A+ http://dts-l.org/goodpost.htm http://www.microsoft.com/communities...t/default.mspx "Alex_hb" wrote in message ... I tried getting some office updates but was directed to upgrade to windows installer 2.0. I ran InstMsiA.exe and then restarted when prompted. Now I can only startup in safe mode. Is there any way to undo this update or fix the problem? I am running Windows 98 Second Edition. I had also installed all of the available critical updates from the windows update page without a problem. |
#6
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The first thing to do is get the Config.sys and Autoexec.bat files out of
the way. Boot up with a bootable floppy diskette, then on the C: drive find Config.sys and rename it to Config.bak, then find Autoexec.bat and rename it to Autoexec.bak - then remove the floppy and restart. Does Windows start up then? -- "Alex_hb" wrote in message ... I used SFC to extract new copies of the two files you recommended. I also got rid of the old McAfee VirusScan (they no longer supported that edition). I replaced it with ZoneAlarm. Neither of these actions fixed the problem. This is what the screen shows when it hangs: ---------- ATAPI IDE CD-ROM device driver version V 1.23 B 2 drive(s) detected unit 1, MASTER, IRQ 15, I/O address, 0x0170 unit 2, SLAVE, IRQ 15, I/O address, 0x0170 Too many parameters Too many parameters PATH=C:\CPQS\SAVEREST;C:\CPQS\TOOLS;C:\WINDOWS\COM MAND;C:\WINDOWS;C:\WINDOWS;C:\WINDOWS;C:\WINDOWS\C OMMAND;C:\PROGRAM FILES\ZONE LABS\ZONEALARM\MAILFRONTIER PATH=C:\CPQS\SAVEREST;C:\CPQS\TOOLS;C:\WINDOWS\COM MAND;C:\WINDOWS;C:\WINDOWS;C:\WINDOWS;C:\WINDOWS\C OMMAND;C:\PROGRAM FILES\ZONE LABS\ZONEALARM\MAILFRONTIER ------ Any more suggestions? Thanks. "glee" wrote: I am not aware of any particular conflicts between the two, but since I don't use McAfee, I suggest you check that at their support site. If you have to "Force Compatibility Mode Disk Access", there may be a problem with the 32-bit Windows driver for disk access. You might try extracting new copies of the disk drivers from your Windows CD. Most likely they are HSFLOP.PDR and ESDI_506.PDR, and they are kept in the C:\Windows\System\iosubsys folder. Using SFC to extract a file: http://www.rickrogers.org/sfc.htm#1pp http://www.rickrogers.org/sfc.htm#2pp HOW TO: Extract Original Compressed Windows Files: http://support.microsoft.com/default...EN-US;129605#5 http://service4.symantec.com/SUPPORT...xpandSection=2 or http://tinyurl.com/3pyth -- Glen Ventura, MS MVP Shell/User, A+ http://dts-l.org/goodpost.htm http://www.microsoft.com/communities...t/default.mspx "Alex_hb" wrote in message ... Thanks. I think I've made some progress. I had to go to the advanced troubleshooting settings and check "Force Compatibility Mode Disk Access". With this option, I am able to start normally, except that only my floppy drive and hard drive work. I get several message boxes saying my antivirus software files are corrupted and that I need to reinstall the product. As far as windows installer 2.0 goes, I went back to the office update page and there was no reference to install the installer, so I guess that part was successful. Anyway, this leads me to a new question: Are there any conflicts with windows installer 2.0 and McAfee VirusScan 4.0.2? Thanks for your help. "glee" wrote: While in Safe Mode, follow the instructions here to do a clean boot, and see if you can start in normal mode when clean-booting: How to Perform Clean-Boot Troubleshooting for Windows 98 http://support.microsoft.com?kbid=192926 "CLEAN BOOT -- What it is and why you need it." by MS MVP Gary Terhune http://grystmill.com/articles/cleanboot.htm -- Glen Ventura, MS MVP Shell/User, A+ http://dts-l.org/goodpost.htm http://www.microsoft.com/communities...t/default.mspx "Alex_hb" wrote in message ... I tried getting some office updates but was directed to upgrade to windows installer 2.0. I ran InstMsiA.exe and then restarted when prompted. Now I can only startup in safe mode. Is there any way to undo this update or fix the problem? I am running Windows 98 Second Edition. I had also installed all of the available critical updates from the windows update page without a problem. |
#7
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What Richard said. :-)
The autoexec.bat file is a mess, judging from the info you posted. Rename both it and config.sys, per Richard's instructions. If that fixes the problem, or even if it does not, post back with your results right away. -- Glen Ventura, MS MVP Shell/User, A+ http://dts-l.org/goodpost.htm http://www.microsoft.com/communities...t/default.mspx "Alex_hb" wrote in message ... I used SFC to extract new copies of the two files you recommended. I also got rid of the old McAfee VirusScan (they no longer supported that edition). I replaced it with ZoneAlarm. Neither of these actions fixed the problem. This is what the screen shows when it hangs: ---------- ATAPI IDE CD-ROM device driver version V 1.23 B 2 drive(s) detected unit 1, MASTER, IRQ 15, I/O address, 0x0170 unit 2, SLAVE, IRQ 15, I/O address, 0x0170 Too many parameters Too many parameters PATH=C:\CPQS\SAVEREST;C:\CPQS\TOOLS;C:\WINDOWS\COM MAND;C:\WINDOWS;C:\WINDOWS;C:\WIND OWS;C:\WINDOWS\COMMAND;C:\PROGRAM FILES\ZONE LABS\ZONEALARM\MAILFRONTIER PATH=C:\CPQS\SAVEREST;C:\CPQS\TOOLS;C:\WINDOWS\COM MAND;C:\WINDOWS;C:\WINDOWS;C:\WIND OWS;C:\WINDOWS\COMMAND;C:\PROGRAM FILES\ZONE LABS\ZONEALARM\MAILFRONTIER ------ Any more suggestions? Thanks. "glee" wrote: I am not aware of any particular conflicts between the two, but since I don't use McAfee, I suggest you check that at their support site. If you have to "Force Compatibility Mode Disk Access", there may be a problem with the 32-bit Windows driver for disk access. You might try extracting new copies of the disk drivers from your Windows CD. Most likely they are HSFLOP.PDR and ESDI_506.PDR, and they are kept in the C:\Windows\System\iosubsys folder. Using SFC to extract a file: http://www.rickrogers.org/sfc.htm#1pp http://www.rickrogers.org/sfc.htm#2pp HOW TO: Extract Original Compressed Windows Files: http://support.microsoft.com/default...EN-US;129605#5 http://service4.symantec.com/SUPPORT...xpandSection=2 or http://tinyurl.com/3pyth -- Glen Ventura, MS MVP Shell/User, A+ http://dts-l.org/goodpost.htm http://www.microsoft.com/communities...t/default.mspx "Alex_hb" wrote in message ... Thanks. I think I've made some progress. I had to go to the advanced troubleshooting settings and check "Force Compatibility Mode Disk Access". With this option, I am able to start normally, except that only my floppy drive and hard drive work. I get several message boxes saying my antivirus software files are corrupted and that I need to reinstall the product. As far as windows installer 2.0 goes, I went back to the office update page and there was no reference to install the installer, so I guess that part was successful. Anyway, this leads me to a new question: Are there any conflicts with windows installer 2.0 and McAfee VirusScan 4.0.2? Thanks for your help. "glee" wrote: While in Safe Mode, follow the instructions here to do a clean boot, and see if you can start in normal mode when clean-booting: How to Perform Clean-Boot Troubleshooting for Windows 98 http://support.microsoft.com?kbid=192926 "CLEAN BOOT -- What it is and why you need it." by MS MVP Gary Terhune http://grystmill.com/articles/cleanboot.htm -- Glen Ventura, MS MVP Shell/User, A+ http://dts-l.org/goodpost.htm http://www.microsoft.com/communities...t/default.mspx "Alex_hb" wrote in message ... I tried getting some office updates but was directed to upgrade to windows installer 2.0. I ran InstMsiA.exe and then restarted when prompted. Now I can only startup in safe mode. Is there any way to undo this update or fix the problem? I am running Windows 98 Second Edition. I had also installed all of the available critical updates from the windows update page without a problem. |
#8
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Maybe I did this all wrong, but since I don't have a boot disk, I went to
bootdisk.com and made a disk for windows 98 se. I used that to start up to the A drive prompt. I switched over to the c drive and changed both files as recommended. What does changing the extensions do to the process? I mean, how does it start up without those files? Anyway, it didn't start up. Am I missing a step here? Sorry for the delay between posts. I'm actually working on my in-law's computer and I can't get over here every day to try out your solutions. Thank you both for you help so far. "glee" wrote: What Richard said. :-) The autoexec.bat file is a mess, judging from the info you posted. Rename both it and config.sys, per Richard's instructions. If that fixes the problem, or even if it does not, post back with your results right away. -- Glen Ventura, MS MVP Shell/User, A+ http://dts-l.org/goodpost.htm http://www.microsoft.com/communities...t/default.mspx "Alex_hb" wrote in message ... I used SFC to extract new copies of the two files you recommended. I also got rid of the old McAfee VirusScan (they no longer supported that edition). I replaced it with ZoneAlarm. Neither of these actions fixed the problem. This is what the screen shows when it hangs: ---------- ATAPI IDE CD-ROM device driver version V 1.23 B 2 drive(s) detected unit 1, MASTER, IRQ 15, I/O address, 0x0170 unit 2, SLAVE, IRQ 15, I/O address, 0x0170 Too many parameters Too many parameters PATH=C:\CPQS\SAVEREST;C:\CPQS\TOOLS;C:\WINDOWS\COM MAND;C:\WINDOWS;C:\WINDOWS;C:\WIND OWS;C:\WINDOWS\COMMAND;C:\PROGRAM FILES\ZONE LABS\ZONEALARM\MAILFRONTIER PATH=C:\CPQS\SAVEREST;C:\CPQS\TOOLS;C:\WINDOWS\COM MAND;C:\WINDOWS;C:\WINDOWS;C:\WIND OWS;C:\WINDOWS\COMMAND;C:\PROGRAM FILES\ZONE LABS\ZONEALARM\MAILFRONTIER ------ Any more suggestions? Thanks. "glee" wrote: I am not aware of any particular conflicts between the two, but since I don't use McAfee, I suggest you check that at their support site. If you have to "Force Compatibility Mode Disk Access", there may be a problem with the 32-bit Windows driver for disk access. You might try extracting new copies of the disk drivers from your Windows CD. Most likely they are HSFLOP.PDR and ESDI_506.PDR, and they are kept in the C:\Windows\System\iosubsys folder. Using SFC to extract a file: http://www.rickrogers.org/sfc.htm#1pp http://www.rickrogers.org/sfc.htm#2pp HOW TO: Extract Original Compressed Windows Files: http://support.microsoft.com/default...EN-US;129605#5 http://service4.symantec.com/SUPPORT...xpandSection=2 or http://tinyurl.com/3pyth -- Glen Ventura, MS MVP Shell/User, A+ http://dts-l.org/goodpost.htm http://www.microsoft.com/communities...t/default.mspx "Alex_hb" wrote in message ... Thanks. I think I've made some progress. I had to go to the advanced troubleshooting settings and check "Force Compatibility Mode Disk Access". With this option, I am able to start normally, except that only my floppy drive and hard drive work. I get several message boxes saying my antivirus software files are corrupted and that I need to reinstall the product. As far as windows installer 2.0 goes, I went back to the office update page and there was no reference to install the installer, so I guess that part was successful. Anyway, this leads me to a new question: Are there any conflicts with windows installer 2.0 and McAfee VirusScan 4.0.2? Thanks for your help. "glee" wrote: While in Safe Mode, follow the instructions here to do a clean boot, and see if you can start in normal mode when clean-booting: How to Perform Clean-Boot Troubleshooting for Windows 98 http://support.microsoft.com?kbid=192926 "CLEAN BOOT -- What it is and why you need it." by MS MVP Gary Terhune http://grystmill.com/articles/cleanboot.htm -- Glen Ventura, MS MVP Shell/User, A+ http://dts-l.org/goodpost.htm http://www.microsoft.com/communities...t/default.mspx "Alex_hb" wrote in message ... I tried getting some office updates but was directed to upgrade to windows installer 2.0. I ran InstMsiA.exe and then restarted when prompted. Now I can only startup in safe mode. Is there any way to undo this update or fix the problem? I am running Windows 98 Second Edition. I had also installed all of the available critical updates from the windows update page without a problem. |
#9
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Windows did not start at all? The autoexec.bat and config.sys files are not needed
to start Windows at all. Please describe exactly how you renamed the two files.....I mean, describe the process you used to do it. -- Glen Ventura, MS MVP Shell/User, A+ http://dts-l.org/goodpost.htm http://www.microsoft.com/communities...t/default.mspx "Alex_hb" wrote in message ... Maybe I did this all wrong, but since I don't have a boot disk, I went to bootdisk.com and made a disk for windows 98 se. I used that to start up to the A drive prompt. I switched over to the c drive and changed both files as recommended. What does changing the extensions do to the process? I mean, how does it start up without those files? Anyway, it didn't start up. Am I missing a step here? Sorry for the delay between posts. I'm actually working on my in-law's computer and I can't get over here every day to try out your solutions. Thank you both for you help so far. "glee" wrote: What Richard said. :-) The autoexec.bat file is a mess, judging from the info you posted. Rename both it and config.sys, per Richard's instructions. If that fixes the problem, or even if it does not, post back with your results right away. -- Glen Ventura, MS MVP Shell/User, A+ http://dts-l.org/goodpost.htm http://www.microsoft.com/communities...t/default.mspx "Alex_hb" wrote in message ... I used SFC to extract new copies of the two files you recommended. I also got rid of the old McAfee VirusScan (they no longer supported that edition). I replaced it with ZoneAlarm. Neither of these actions fixed the problem. This is what the screen shows when it hangs: ---------- ATAPI IDE CD-ROM device driver version V 1.23 B 2 drive(s) detected unit 1, MASTER, IRQ 15, I/O address, 0x0170 unit 2, SLAVE, IRQ 15, I/O address, 0x0170 Too many parameters Too many parameters PATH=C:\CPQS\SAVEREST;C:\CPQS\TOOLS;C:\WINDOWS\COM MAND;C:\WINDOWS;C:\WINDOWS;C:\WIND OWS;C:\WINDOWS\COMMAND;C:\PROGRAM FILES\ZONE LABS\ZONEALARM\MAILFRONTIER PATH=C:\CPQS\SAVEREST;C:\CPQS\TOOLS;C:\WINDOWS\COM MAND;C:\WINDOWS;C:\WINDOWS;C:\WIND OWS;C:\WINDOWS\COMMAND;C:\PROGRAM FILES\ZONE LABS\ZONEALARM\MAILFRONTIER ------ Any more suggestions? Thanks. "glee" wrote: I am not aware of any particular conflicts between the two, but since I don't use McAfee, I suggest you check that at their support site. If you have to "Force Compatibility Mode Disk Access", there may be a problem with the 32-bit Windows driver for disk access. You might try extracting new copies of the disk drivers from your Windows CD. Most likely they are HSFLOP.PDR and ESDI_506.PDR, and they are kept in the C:\Windows\System\iosubsys folder. Using SFC to extract a file: http://www.rickrogers.org/sfc.htm#1pp http://www.rickrogers.org/sfc.htm#2pp HOW TO: Extract Original Compressed Windows Files: http://support.microsoft.com/default...EN-US;129605#5 http://service4.symantec.com/SUPPORT...xpandSection=2 or http://tinyurl.com/3pyth -- Glen Ventura, MS MVP Shell/User, A+ http://dts-l.org/goodpost.htm http://www.microsoft.com/communities...t/default.mspx "Alex_hb" wrote in message ... Thanks. I think I've made some progress. I had to go to the advanced troubleshooting settings and check "Force Compatibility Mode Disk Access". With this option, I am able to start normally, except that only my floppy drive and hard drive work. I get several message boxes saying my antivirus software files are corrupted and that I need to reinstall the product. As far as windows installer 2.0 goes, I went back to the office update page and there was no reference to install the installer, so I guess that part was successful. Anyway, this leads me to a new question: Are there any conflicts with windows installer 2.0 and McAfee VirusScan 4.0.2? Thanks for your help. "glee" wrote: While in Safe Mode, follow the instructions here to do a clean boot, and see if you can start in normal mode when clean-booting: How to Perform Clean-Boot Troubleshooting for Windows 98 http://support.microsoft.com?kbid=192926 "CLEAN BOOT -- What it is and why you need it." by MS MVP Gary Terhune http://grystmill.com/articles/cleanboot.htm -- Glen Ventura, MS MVP Shell/User, A+ http://dts-l.org/goodpost.htm http://www.microsoft.com/communities...t/default.mspx "Alex_hb" wrote in message ... I tried getting some office updates but was directed to upgrade to windows installer 2.0. I ran InstMsiA.exe and then restarted when prompted. Now I can only startup in safe mode. Is there any way to undo this update or fix the problem? I am running Windows 98 Second Edition. I had also installed all of the available critical updates from the windows update page without a problem. |
#10
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Using the boot disk, I arrived at the A: prompt. Then I typed "c:" to get to
that drive. Then I typed "rename autoexec.bat autoexec.bak" [return] "rename config.sys config.bak" [return] Then I removed the boot disk and restarted the computer. Let me clarify what I meant by not starting up: I am able to startup in safe mode and in normal mode as long as the "force compatibility mode disk access" box is checked under the advanced settings. This is the same behavior as before changing the file names. Changing the file names didn't make a difference. "glee" wrote: Windows did not start at all? The autoexec.bat and config.sys files are not needed to start Windows at all. Please describe exactly how you renamed the two files.....I mean, describe the process you used to do it. -- Glen Ventura, MS MVP Shell/User, A+ http://dts-l.org/goodpost.htm http://www.microsoft.com/communities...t/default.mspx "Alex_hb" wrote in message ... Maybe I did this all wrong, but since I don't have a boot disk, I went to bootdisk.com and made a disk for windows 98 se. I used that to start up to the A drive prompt. I switched over to the c drive and changed both files as recommended. What does changing the extensions do to the process? I mean, how does it start up without those files? Anyway, it didn't start up. Am I missing a step here? Sorry for the delay between posts. I'm actually working on my in-law's computer and I can't get over here every day to try out your solutions. Thank you both for you help so far. "glee" wrote: What Richard said. :-) The autoexec.bat file is a mess, judging from the info you posted. Rename both it and config.sys, per Richard's instructions. If that fixes the problem, or even if it does not, post back with your results right away. -- Glen Ventura, MS MVP Shell/User, A+ http://dts-l.org/goodpost.htm http://www.microsoft.com/communities...t/default.mspx "Alex_hb" wrote in message ... I used SFC to extract new copies of the two files you recommended. I also got rid of the old McAfee VirusScan (they no longer supported that edition). I replaced it with ZoneAlarm. Neither of these actions fixed the problem. This is what the screen shows when it hangs: ---------- ATAPI IDE CD-ROM device driver version V 1.23 B 2 drive(s) detected unit 1, MASTER, IRQ 15, I/O address, 0x0170 unit 2, SLAVE, IRQ 15, I/O address, 0x0170 Too many parameters Too many parameters PATH=C:\CPQS\SAVEREST;C:\CPQS\TOOLS;C:\WINDOWS\COM MAND;C:\WINDOWS;C:\WINDOWS;C:\WIND OWS;C:\WINDOWS\COMMAND;C:\PROGRAM FILES\ZONE LABS\ZONEALARM\MAILFRONTIER PATH=C:\CPQS\SAVEREST;C:\CPQS\TOOLS;C:\WINDOWS\COM MAND;C:\WINDOWS;C:\WINDOWS;C:\WIND OWS;C:\WINDOWS\COMMAND;C:\PROGRAM FILES\ZONE LABS\ZONEALARM\MAILFRONTIER ------ Any more suggestions? Thanks. "glee" wrote: I am not aware of any particular conflicts between the two, but since I don't use McAfee, I suggest you check that at their support site. If you have to "Force Compatibility Mode Disk Access", there may be a problem with the 32-bit Windows driver for disk access. You might try extracting new copies of the disk drivers from your Windows CD. Most likely they are HSFLOP.PDR and ESDI_506.PDR, and they are kept in the C:\Windows\System\iosubsys folder. Using SFC to extract a file: http://www.rickrogers.org/sfc.htm#1pp http://www.rickrogers.org/sfc.htm#2pp HOW TO: Extract Original Compressed Windows Files: http://support.microsoft.com/default...EN-US;129605#5 http://service4.symantec.com/SUPPORT...xpandSection=2 or http://tinyurl.com/3pyth -- Glen Ventura, MS MVP Shell/User, A+ http://dts-l.org/goodpost.htm http://www.microsoft.com/communities...t/default.mspx "Alex_hb" wrote in message ... Thanks. I think I've made some progress. I had to go to the advanced troubleshooting settings and check "Force Compatibility Mode Disk Access". With this option, I am able to start normally, except that only my floppy drive and hard drive work. I get several message boxes saying my antivirus software files are corrupted and that I need to reinstall the product. As far as windows installer 2.0 goes, I went back to the office update page and there was no reference to install the installer, so I guess that part was successful. Anyway, this leads me to a new question: Are there any conflicts with windows installer 2.0 and McAfee VirusScan 4.0.2? Thanks for your help. "glee" wrote: While in Safe Mode, follow the instructions here to do a clean boot, and see if you can start in normal mode when clean-booting: How to Perform Clean-Boot Troubleshooting for Windows 98 http://support.microsoft.com?kbid=192926 "CLEAN BOOT -- What it is and why you need it." by MS MVP Gary Terhune http://grystmill.com/articles/cleanboot.htm -- Glen Ventura, MS MVP Shell/User, A+ http://dts-l.org/goodpost.htm http://www.microsoft.com/communities...t/default.mspx "Alex_hb" wrote in message ... I tried getting some office updates but was directed to upgrade to windows installer 2.0. I ran InstMsiA.exe and then restarted when prompted. Now I can only startup in safe mode. Is there any way to undo this update or fix the problem? I am running Windows 98 Second Edition. I had also installed all of the available critical updates from the windows update page without a problem. |
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