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Computer hangs when installing a USB Card in a PCI Slot
tough to say
On Sunday, November 7, 1999 at 2:00:00 AM UTC-6, Daniel Gleason wrote: Problem: My computer freezes (hangs up) after I install a USB card in a PCI slot for a UMAX 2000U scanner. When it hangs, the only way to re-boot is to turn off & on (cold Boot). Control-Alt-Delete does not work (soft boot). Symptoms: WIN98SE Plug and play successfully installs both the Card and Scanner. After successfully using the scanner a couple of times, the computer freezes. This freezing may occur when using the scanner or scanning software, initial start-up, or in another program (IE., Word 97). The computer freezes whether or not the scanner is plugged into the card. The only way to get the computer functioning normally again is to physically remove the card from the slot. I do not have to un-install the scanning software or driver. Troubleshooting: After a successful installation of the USB PCI card, the device manager, shows the USB root Hub and device existing and functioning normally. The device manager also recognizes the scanner from a cold or hot plug-in. I have checked the MS KB site and the RESKIT for this problem. I also checked the UMAX website and found no fixes. Steps I have done to eliminate this problem: -Installed three different cards from three different manufacturers -Used two different Scanners (UMAX 1220U and 2000U) -Suspended all startup programs including Norton Antivirus -Plugged the USB card into both open PCI slots -Plugged the scanner into both USB slots on the card -Checked all system logs to identify the problem. Unfortunately, because the computer hangs, no problem is logged. -Installed all latest software and drivers for the USB card and the scanner. -Checked entire system using WIN 98 SE System Information Program. No major faults founds. All minor faults corrected. System still hangs. -There are no controller problems or IRQ conflicts that are reported by any diagnostics. -Verified compatible driver and version. -Disabled IRQ Steering (just to see if IRQ Steering was the problem - The system would hang faster when IRQ Steering was disabled) Hardware and software specifications: OS - Windows 98 2nd Ed Computer - AST Advantage! 622 Processor - Pentium 100 RAM - 48MB BIOS - 1.04.03 dated Feb 99 (The latest from AST for this model) System Device settings at default USB Card - "PCI - USB 2 port upgrade" by Entrega Scanner Software - Vistascan 3.51 System resources with all startup programs loaded and the Card and Scanner installed - 86% System resources with no startup programs loaded and Card and scanner not installed - 93% IRQ Steering is enabled and working normally Since I have owned this computer (bought new in 1996), I have installed additional RAM in this computer (from 8 to 48 MB) and two Hard drives (1.6GB and 13GB) with no installation errors. USB Controller Settings and Properties from Device Manager: Controller: OPTi82C861 PCI to USB Open Host Controller GENERAL TAB Device Type: Universal Serial Bus Controllers Manufacturers: OPTi Hardware Version: 016 Device Status: This device is working Normally Device Usage: Disable in this harware profile (not checked); Exists in all harware profiles (checked) ADVANCED TAB USB Settings: Disable USB Detection (Not Checked) Bandwidth Usage - Device Description - System Reserved Bandwidth Consumed - 10% Bandwidth Indicator Bar - Nothing indicated DRIVER TAB Driver Provider - Microsoft Date - 4-23-1999-10-23 RESOURCES TAB Use automatic settings (checked) Resource Type and Setting Interrupt Request - 11 Memory Range - FF40F000-FF40FFFFF Conflicting Device List - No Conflicts USB Root Hub Properties from Device Manager GENERAL TAB Device Type - Universal Serial Bus Controllers Manufacturer - Standard USB Host Controller Hardware Version - Not Available Device Status - The device is working normally Disable in this harware profile (not checked); Exists in all harware profiles (checked) POWER TAB Power Propertis Hub Information - The hub is self powered Total Power Available - 500mA per port USB and Root Hub Properties are below OPTi 82C861 PCI to USB Open Host Controller USB Registry Key: HKEY_LOCAL_MACHINE\enum\PCI\VEN_1045&DEV_C861&SUBS YS_C8611045&REV_10 \BUS_00&DEV_13&FUNC_00 Alloc resources: Logical Configuration 0 IRQ: 11 Mask: xCEF8 Memory Address Range: Base= xFF40F000 End= xFF40FFFF Min= x00000000 Max= xFFFFFFFF Forced resources: None Boot resources: None Filtered resources: Logical Configuration 0 IRQ: 11 Mask: xCEF8 Memory Address Range: Base= xFF40F000 End= xFF40FFFF Min= x00000000 Max= xFFFFFFFF Basic resources: Logical Configuration 0 IRQ: 0 Mask: xCEF8 Memory Address Range: Base= xFF40F000 End= xFF40FFFF Min= x00000000 Max= xFFFFFFFF HW Revision: 016 Driver: USB\0002 Driver Date: 4-23-1999 Driver: usbui.dll File Size: 147456 (0x24000) File Date: 4/23/1999 10:22 PM Company Name: Microsoft Corporation File Version: 4.10.2222 Driver: usbhub.sys File Size: 35680 (0x8B60) File Date: 4/23/1999 10:22 PM Company Name: Microsoft Corporation File Version: 4.10.2222 Driver: usbd.sys File Size: 18912 (0x49E0) File Date: 4/23/1999 10:22 PM Company Name: Microsoft Corporation File Version: 4.10.2222 Driver: openhci.sys File Size: 23632 (0x5C50) File Date: 4/23/1999 10:22 PM Company Name: Microsoft Corporation File Version: 4.10.2222 USB Root Hub USB Registry Key: HKEY_LOCAL_MACHINE\enum\USB\ROOT_HUB\PCI&VEN_1045& DEV_C861&SUBSYS_C8611045& REV_10&BUS_00&DEV_13&FUNC_00 Alloc resources: None Forced resources: None Boot resources: None Filtered resources: None Basic resources: None Driver: USB\0003 Driver Date: 4-23-1999 Is there some tweak I need to made in the system that I am overlooking or am I toast? -- Posted via CNET Help.com http://www.help.com/ |
#2
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Computer hangs when installing a USB Card in a PCI Slot
wrote in message
... tough to say On Sunday, November 7, 1999 at 2:00:00 AM UTC-6, Daniel Gleason wrote: -----------------------------^^^^ Somehow I don't think he's still interested in the answer .... :-D GoogleGroupers. You just gotta love 'em. |
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