Question about dial-up Modem

On a computer that I am trying to setup for use, I am having difficulties in
getting NetZero to recognize the existing dial-up Modem.
Computer Name: Vaio (in WORKGROUP)
Sony Corporation PCV-RX370DS(UC) 28554330
Operating System
Windows Millennium Edition (build 4.90.3000)

Not too far back, I installed AOL on this Computer and have no problem
connecting to the Internet. Its Modem settings show 3 options:
Default on Com1, Default on Com3 and HSP56 Modem on Com4.
From all appearances, AOL uses HSP56 Modem on Com4.
NetZero fails to locate/recognize a Modem.

Start/Settings/Control Panel/Modem shows 4 entries:
HSP56, HSP56 VVDM Device (PCtel), Lucent Win Modem and Standard 1200bps Modem.

Start/Accessories/System Information/Components/Modem show:
Lucent Com0 and Standard 1200bps Modem Com1.

Belarc Advisor shows this in the reports the following regarding
Communication:
HSP56, HSP56 VVDM Device (Pctel) and Standard 1200bps Modem.
It further shows:
MS Virtual Private Networking Adapter
NDIS 1394 Net Adapter
Physical Address 00:Eo:18:CF:71:7F
Realteck:RTL8139(A/B/C/8130) PCI Fast Ethrnet NIC.

Can anyone make some sense out of all this?
Should I uninstall AOL before attempting to work with NetZero?

"BAP" wrote in message
...
| On a computer that I am trying to setup for use, I am having difficulties
in
| getting NetZero to recognize the existing dial-up Modem.
| Computer Name: Vaio (in WORKGROUP)
| Sony Corporation PCV-RX370DS(UC) 28554330
| Operating System
| Windows Millennium Edition (build 4.90.3000)
|
| Not too far back, I installed AOL on this Computer and have no problem
| connecting to the Internet. Its Modem settings show 3 options:
| Default on Com1, Default on Com3 and HSP56 Modem on Com4.
| From all appearances, AOL uses HSP56 Modem on Com4.
| NetZero fails to locate/recognize a Modem.
|
| Start/Settings/Control Panel/Modem shows 4 entries:
| HSP56, HSP56 VVDM Device (PCtel), Lucent Win Modem and Standard 1200bps
Modem.
|
| Start/Accessories/System Information/Components/Modem show:
| Lucent Com0 and Standard 1200bps Modem Com1.
|
| Belarc Advisor shows this in the reports the following regarding
| Communication:
| HSP56, HSP56 VVDM Device (Pctel) and Standard 1200bps Modem.
| It further shows:
| MS Virtual Private Networking Adapter
| NDIS 1394 Net Adapter
| Physical Address 00:Eo:18:CF:71:7F
| Realteck:RTL8139(A/B/C/8130) PCI Fast Ethrnet NIC.
|
| Can anyone make some sense out of all this?
| Should I uninstall AOL before attempting to work with NetZero?
|

Hi BAP, looks like a nice computer from the specs..

Model Description:
VAIO Digital Studio® Desktop Computer
http://esupport.sony.com/US/perl/mod...mdl=PCVRX370DS -
FAQs/Solutions
http://esupport.sony.com/US/perl/mod...mdl=PCVRX370DS -
Model/Specs/Warranty - manual 3,775KB
http://esupport.sony.com/US/perl/mod...mdl=PCVRX370DS - latest
software/drivers - includes link for OS migration

THE MANUAL STATES:

"In addition to the software listed below, your system's drivers, basic
network
settings and modem settings are protected by the VAIO Support Agent
utility."

"The computer's modem uses Lucent 1648 technology/V.90. "

"1 Click the My Computer icon on your desktop.
2 Click Control Panel.
3Click Modems.
4 Click the Diagnostics tab.
5 Select COM3.
6 Click More Info."

"Specifications:"
"Lucent 1648 technology/V.90 compatible data/fax
Modem ?? modem (REN 0.7)"

A couple of issues:

First:
You start by showing three modems, a HSP56, HSP56 VVDM Device (PCtel),
Lucent Win Modem and Standard 1200bps Modem.
Do you have all three of these modems installed?
Per Belarc, you have a HSP56, HSP56 VVDM Device (Pctel) and a Standard
1200bps Modem. If any of these is not actually installed/present, you will
have conflicts. What ports and IRQs were shown in Belarc for these modems?
Before proceeding below, please advise the group of the actual IRQs and
addresses being used by each of these devices.

Your comport and modem for Netzero should be within the first four standard
port ranges [I say this because of prior issues when I used Netzero, setup
issues, and disconnect issues]. If possible, either reassign the comports
in your BIOS/CMOS or change the cards and connections around, if not, well
if it worked before try it with the below.
System Information/Components/Modem shows your desired modem on Com0. It
also shows you only have two modems.


SECOND, AND THE IMPORTANT ISSUE:
Both AOL and Netzero setup proxy services/servers which attach to and
control the specific device/modem, and the Internet service [Internet
access]. AOL has already claimed the desired modem and setup its
proxy/server/service. You should be able to verify this in the Network
display with its WAN adapter attached to the modem.
If your not using AOL for the Internet access, then go into
modem/connection setup in AOL and *use* the local network [already
established connection NOT a modem, a DO NOT DIAL connection] and let
Netzero use the modem since this is the new controller proxy/server that you
will need. AOL should then connect through the Netzero service, though it
may take some additional tweaks.

--
MEB
http://peoplescounsel.orgfree.com/
BLOG - http://peoplescounsel.spaces.live.com/ Public Notice or the "real
world"
http://groups.google.com/group/the-peoples-law?hl=en - discussion group for
general aspects of Law verses the Peoples' of the world

"Most people, sometime in their lives, stumble across truth.
Most jump up, brush themselves off, and hurry on about their business as if
nothing had happen." Winston Churchill
Or to put it another way:
Morpheus can offer you the two pills;
but only you can choose whether you take the red pill or the blue one.
_______________

Thank you, MEB for your reply!
I needed some time to follow on your comments/suggestions.
-------
MEB
"The computer's modem uses Lucent 1648 technology/V.90. "

"1 Click the My Computer icon on your desktop.
2 Click Control Panel.
3Click Modems.
4 Click the Diagnostics tab.
5 Select COM3.
6 Click More Info."

BAP
Control Panel via My Computer does not show the option for Modems. To do
what you
suggested, I had to go to Settings/Control Panel/Modems.
The Diagnostic tab shows: Com1: Std 1200 bps Modem, Com3: Lucent Win Modem
and Com4:
HSP56 Modem.
'More Info' on Com3 comes back with ‘Could not open port�,
'Port info' comes back with 'Com3 Higher Speed No response.'
Lucent Modem Identifier - WDM- Modem\Lucent_WDM_DF

The following was not shown:
"Specifications:"
"Lucent 1648 technology/V.90 compatible data/fax Modem ?? modem (REN 0.7)"
---------

MEB
A couple of issues:
First:
You start by showing three modems, a HSP56, HSP56 VVDM Device (PCtel),
Lucent Win
Modem and Standard 1200bps Modem.
Do you have all three of these modems installed?

BAP
I have, yet, to open the case to see if I could identify the presence of any
of them, other than the
PCI card where the Phone line is plugged in, currently.
------

MEB
Per Belarc, you have a HSP56, HSP56 VVDM Device (Pctel) and a Standard
1200bps Modem. If any of these is not actually installed/present, you will
have conflicts. What ports and IRQs were shown in Belarc for these modems?
Before proceeding below, please advise the group of the actual IRQs and
addresses being used by each of these devices.

BAP
Belark does not show any IRQs. To see them, I had to go to
Start/Programs/Accessories/System
Tools/Information/ Hardware Resources/IRQ. There, the only obvious IRQs were
IRQ4 for COM1 and IRQ9 for both, RealTek-Fast Ethernet and HSP56. No other
IRQs appeared to be
related to the other Modems. I did notice that IRQ9 is shared by 8 other
unrelated items.
--------

MEB
Your comport and modem for Netzero should be within the first four standard
port ranges [I say this because of prior issues when I used Netzero, setup
issues, and disconnect issues]. If possible, either reassign the comports in
your BIOS/CMOS or change the cards and connections around, if
not, well if it worked before try it with the below.
System Information/Components/Modem shows your desired modem on Com0. It
also shows you only have two modems.

SECOND, AND THE IMPORTANT ISSUE:
Both AOL and Netzero setup proxy services/servers which attach to and
control the specific device/modem, and the Internet service [Internet
access]. AOL has already claimed the desired modem and setup its
proxy/server/service. You should be able to verify this in the Network
display with its WAN adapter attached to the modem.
If your not using AOL for the Internet access, then go into
modem/connection setup in AOL and *use* the local network [already
established connection NOT a modem, a DO NOT DIAL connection] and let Netzero
use the modem since this is the
new controller proxy/server that you will need. AOL should then connect
through the Netzero service, though it may take some additional tweaks.

BAP
Since I do not use that Computer for AOL, I uninstalled that ISP and found a
NetZero Wizard application, that had been installed with the NetZero
software, and executed it to search for possible problems and the identity of
a Modem.
It came back with HSP56, as the only option.
I was then able to, at least, get a dial tone and dial-up the numbers shown
for my zone. However, for some reason, none of the numbers selected could log
on, as a busy signal could be heard from each. Dialing those numbers on my
phone showed them be open for communication.
On my next trial, from the Netzero help files, I followed the suggestion to
double click on My Computer, then click on the Netzero icon, followed by
selecting the Files Tab and clicking on Delete. From what I could gather,
that would have been a way of disabling the high speed communication setting,
which might have been interfering and not allow the call to go thru.
Surprisingly, the connection was made, although on the first try, a fatal
error occurred with my Explorer and I had no choice, but to shutdown and
restart. That led to system to scan the Hard Disk for errors. After that, it
seemed that a connection could be made, without errors.
At this point, I am able to connect, but am sort of disappointed that the
claim of the fastest dial-up speed has not lived up to expectations. The
speed is not much faster, if at all, than the speed of AOL.
Again, thank you for your help in pointing the way to get things going.
----------

"MEB" wrote:



"BAP" wrote in message
...
| On a computer that I am trying to setup for use, I am having difficulties
in
| getting NetZero to recognize the existing dial-up Modem.
| Computer Name: Vaio (in WORKGROUP)
| Sony Corporation PCV-RX370DS(UC) 28554330
| Operating System
| Windows Millennium Edition (build 4.90.3000)
|
| Not too far back, I installed AOL on this Computer and have no problem
| connecting to the Internet. Its Modem settings show 3 options:
| Default on Com1, Default on Com3 and HSP56 Modem on Com4.
| From all appearances, AOL uses HSP56 Modem on Com4.
| NetZero fails to locate/recognize a Modem.
|
| Start/Settings/Control Panel/Modem shows 4 entries:
| HSP56, HSP56 VVDM Device (PCtel), Lucent Win Modem and Standard 1200bps
Modem.
|
| Start/Accessories/System Information/Components/Modem show:
| Lucent Com0 and Standard 1200bps Modem Com1.
|
| Belarc Advisor shows this in the reports the following regarding
| Communication:
| HSP56, HSP56 VVDM Device (Pctel) and Standard 1200bps Modem.
| It further shows:
| MS Virtual Private Networking Adapter
| NDIS 1394 Net Adapter
| Physical Address 00:Eo:18:CF:71:7F
| Realteck:RTL8139(A/B/C/8130) PCI Fast Ethrnet NIC.
|
| Can anyone make some sense out of all this?
| Should I uninstall AOL before attempting to work with NetZero?
|

Hi BAP, looks like a nice computer from the specs..

Model Description:
VAIO Digital Studio® Desktop Computer
http://esupport.sony.com/US/perl/mod...mdl=PCVRX370DS -
FAQs/Solutions
http://esupport.sony.com/US/perl/mod...mdl=PCVRX370DS -
Model/Specs/Warranty - manual 3,775KB
http://esupport.sony.com/US/perl/mod...mdl=PCVRX370DS - latest
software/drivers - includes link for OS migration

THE MANUAL STATES:

"In addition to the software listed below, your system's drivers, basic
network
settings and modem settings are protected by the VAIO Support Agent
utility."

"The computer's modem uses Lucent 1648 technology/V.90. "

"1 Click the My Computer icon on your desktop.
2 Click Control Panel.
3Click Modems.
4 Click the Diagnostics tab.
5 Select COM3.
6 Click More Info."

"Specifications:"
"Lucent 1648 technology/V.90 compatible data/fax
Modem ?? modem (REN 0.7)"

A couple of issues:

First:
You start by showing three modems, a HSP56, HSP56 VVDM Device (PCtel),
Lucent Win Modem and Standard 1200bps Modem.
Do you have all three of these modems installed?
Per Belarc, you have a HSP56, HSP56 VVDM Device (Pctel) and a Standard
1200bps Modem. If any of these is not actually installed/present, you will
have conflicts. What ports and IRQs were shown in Belarc for these modems?
Before proceeding below, please advise the group of the actual IRQs and
addresses being used by each of these devices.

Your comport and modem for Netzero should be within the first four standard
port ranges [I say this because of prior issues when I used Netzero, setup
issues, and disconnect issues]. If possible, either reassign the comports
in your BIOS/CMOS or change the cards and connections around, if not, well
if it worked before try it with the below.
System Information/Components/Modem shows your desired modem on Com0. It
also shows you only have two modems.


SECOND, AND THE IMPORTANT ISSUE:
Both AOL and Netzero setup proxy services/servers which attach to and
control the specific device/modem, and the Internet service [Internet
access]. AOL has already claimed the desired modem and setup its
proxy/server/service. You should be able to verify this in the Network
display with its WAN adapter attached to the modem.
If your not using AOL for the Internet access, then go into
modem/connection setup in AOL and *use* the local network [already
established connection NOT a modem, a DO NOT DIAL connection] and let
Netzero use the modem since this is the new controller proxy/server that you
will need. AOL should then connect through the Netzero service, though it
may take some additional tweaks.

--
MEB
http://peoplescounsel.orgfree.com/
BLOG - http://peoplescounsel.spaces.live.com/ Public Notice or the "real
world"
http://groups.google.com/group/the-peoples-law?hl=en - discussion group for
general aspects of Law verses the Peoples' of the world

"Most people, sometime in their lives, stumble across truth.
Most jump up, brush themselves off, and hurry on about their business as if
nothing had happen." Winston Churchill
Or to put it another way:
Morpheus can offer you the two pills;
but only you can choose whether you take the red pill or the blue one.
_______________

"BAP" wrote in message
...
| Thank you, MEB for your reply!
| I needed some time to follow on your comments/suggestions.
| -------
| MEB
| "The computer's modem uses Lucent 1648 technology/V.90. "
|
| "1 Click the My Computer icon on your desktop.
| 2 Click Control Panel.
| 3Click Modems.
| 4 Click the Diagnostics tab.
| 5 Select COM3.
| 6 Click More Info."
|
| BAP
| Control Panel via My Computer does not show the option for Modems. To do
| what you
| suggested, I had to go to Settings/Control Panel/Modems.
| The Diagnostic tab shows: Com1: Std 1200 bps Modem, Com3: Lucent Win Modem
| and Com4:
| HSP56 Modem.
| 'More Info' on Com3 comes back with 'Could not open port",
| 'Port info' comes back with 'Com3 Higher Speed No response.'
| Lucent Modem Identifier - WDM- Modem\Lucent_WDM_DF
|
| The following was not shown:
| "Specifications:"
| "Lucent 1648 technology/V.90 compatible data/fax Modem ?? modem (REN 0.7)"
| ---------

I thought as much. I have a DICOM/Creative modem which also double loads
[two drivers] when installed. One is a Lucent, and the other is the actual
driver. This necessitates manually removing the wrong driver.

|
| MEB
| A couple of issues:
| First:
| You start by showing three modems, a HSP56, HSP56 VVDM Device (PCtel),
| Lucent Win
| Modem and Standard 1200bps Modem.
| Do you have all three of these modems installed?

Since I cut and pasted the information which you presented, we should note
that it is a W not a V V DM modem, just to clarify.

|
| BAP
| I have, yet, to open the case to see if I could identify the presence of
any
| of them, other than the
| PCI card where the Phone line is plugged in, currently.
| ------

Likely you will find only the single HSP 56, unless you have an onboard,
you would have noted two [four total] available phone jacks. The manual and
specs, however, show the single card.

|
| MEB
| Per Belarc, you have a HSP56, HSP56 VVDM Device (Pctel) and a Standard
| 1200bps Modem. If any of these is not actually installed/present, you will
| have conflicts. What ports and IRQs were shown in Belarc for these modems?
| Before proceeding below, please advise the group of the actual IRQs and
| addresses being used by each of these devices.
|
| BAP
| Belark does not show any IRQs. To see them, I had to go to
| Start/Programs/Accessories/System
| Tools/Information/ Hardware Resources/IRQ. There, the only obvious IRQs
were
| IRQ4 for COM1 and IRQ9 for both, RealTek-Fast Ethernet and HSP56. No other
| IRQs appeared to be
| related to the other Modems. I did notice that IRQ9 is shared by 8 other
| unrelated items.
| --------

IRQ 9 is a cascading IRQ, hence anything placed upon that IRQ will be
re-assigned or shared.

|
| MEB
| Your comport and modem for Netzero should be within the first four
standard
| port ranges [I say this because of prior issues when I used Netzero, setup
| issues, and disconnect issues]. If possible, either reassign the comports
in
| your BIOS/CMOS or change the cards and connections around, if
| not, well if it worked before try it with the below.
| System Information/Components/Modem shows your desired modem on Com0. It
| also shows you only have two modems.
|
| SECOND, AND THE IMPORTANT ISSUE:
| Both AOL and Netzero setup proxy services/servers which attach to and
| control the specific device/modem, and the Internet service [Internet
| access]. AOL has already claimed the desired modem and setup its
| proxy/server/service. You should be able to verify this in the Network
| display with its WAN adapter attached to the modem.
| If your not using AOL for the Internet access, then go into
| modem/connection setup in AOL and *use* the local network [already
| established connection NOT a modem, a DO NOT DIAL connection] and let
Netzero
| use the modem since this is the
| new controller proxy/server that you will need. AOL should then connect
| through the Netzero service, though it may take some additional tweaks.
|
| BAP
| Since I do not use that Computer for AOL, I uninstalled that ISP and found
a
| NetZero Wizard application, that had been installed with the NetZero
| software, and executed it to search for possible problems and the identity
of
| a Modem.
| It came back with HSP56, as the only option.
| I was then able to, at least, get a dial tone and dial-up the numbers
shown
| for my zone. However, for some reason, none of the numbers selected could
log
| on, as a busy signal could be heard from each. Dialing those numbers on my
| phone showed them be open for communication.
| On my next trial, from the Netzero help files, I followed the suggestion
to
| double click on My Computer, then click on the Netzero icon, followed by
| selecting the Files Tab and clicking on Delete. From what I could gather,
| that would have been a way of disabling the high speed communication
setting,
| which might have been interfering and not allow the call to go thru.
| Surprisingly, the connection was made, although on the first try, a fatal
| error occurred with my Explorer and I had no choice, but to shutdown and
| restart. That led to system to scan the Hard Disk for errors. After that,
it
| seemed that a connection could be made, without errors.

Okay, so you were at least partially successful.
The residual Lucent modem should, at some point, be removed. It was either
added during an aborted install or setup, or as in my modem, it was
inadvertently added during the original install. Another potential was that
the original AOL install, depending upon what version of AOL, installed that
modem. Version 7 or below would sometimes install the wrong driver for
software modems [WinModems], or that, at some point, someone changed the com
port or the physical location of the card leaving a residual/false modem.

| At this point, I am able to connect, but am sort of disappointed that the
| claim of the fastest dial-up speed has not lived up to expectations. The
| speed is not much faster, if at all, than the speed of AOL.
| Again, thank you for your help in pointing the way to get things going.
| ----------

Right. NETZERO's claim of faster service is based upon caching services.
The more you use NetZero for the SAME pages, if you have speed/caching
enabled [Premium Service if I remember correctly], will serve those pages
from your disk in conjunction with cached pages on Netzero. Your actual
speed though, is still limited to the modem itself.
There are registry tweaks which may possibly increase that physical speed,
but are specific to your phone line, connection service, and present
settings. Those would be MTU, RWin, BlackHole, and a few others. If this is
desired, there are several programs available to test and set those settings
for you, however, YMMV with such usage.

|
|
| "BAP" wrote in message
| ...
| | On a computer that I am trying to setup for use, I am having
difficulties
| in
| | getting NetZero to recognize the existing dial-up Modem.
| | Computer Name: Vaio (in WORKGROUP)
| | Sony Corporation PCV-RX370DS(UC) 28554330
| | Operating System
| | Windows Millennium Edition (build 4.90.3000)
| |
| | Not too far back, I installed AOL on this Computer and have no
problem
| | connecting to the Internet. Its Modem settings show 3 options:
| | Default on Com1, Default on Com3 and HSP56 Modem on Com4.
| | From all appearances, AOL uses HSP56 Modem on Com4.
| | NetZero fails to locate/recognize a Modem.
| |
| | Start/Settings/Control Panel/Modem shows 4 entries:
| | HSP56, HSP56 VVDM Device (PCtel), Lucent Win Modem and Standard
1200bps
| Modem.
| |
| | Start/Accessories/System Information/Components/Modem show:
| | Lucent Com0 and Standard 1200bps Modem Com1.
| |
| | Belarc Advisor shows this in the reports the following regarding
| | Communication:
| | HSP56, HSP56 VVDM Device (Pctel) and Standard 1200bps Modem.
| | It further shows:
| | MS Virtual Private Networking Adapter
| | NDIS 1394 Net Adapter
| | Physical Address 00:Eo:18:CF:71:7F
| | Realteck:RTL8139(A/B/C/8130) PCI Fast Ethrnet NIC.
| |
| | Can anyone make some sense out of all this?
| | Should I uninstall AOL before attempting to work with NetZero?
| |
|
| Hi BAP, looks like a nice computer from the specs..
|
| Model Description:
| VAIO Digital Studio® Desktop Computer
| http://esupport.sony.com/US/perl/mod...mdl=PCVRX370DS -
| FAQs/Solutions
| http://esupport.sony.com/US/perl/mod...mdl=PCVRX370DS -
| Model/Specs/Warranty - manual 3,775KB
| http://esupport.sony.com/US/perl/mod...mdl=PCVRX370DS - latest
| software/drivers - includes link for OS migration
|
| THE MANUAL STATES:
|
| "In addition to the software listed below, your system's drivers, basic
| network
| settings and modem settings are protected by the VAIO Support Agent
| utility."
|
| "The computer's modem uses Lucent 1648 technology/V.90. "
|
| "1 Click the My Computer icon on your desktop.
| 2 Click Control Panel.
| 3Click Modems.
| 4 Click the Diagnostics tab.
| 5 Select COM3.
| 6 Click More Info."
|
| "Specifications:"
| "Lucent 1648 technology/V.90 compatible data/fax
| Modem ?? modem (REN 0.7)"
|
| A couple of issues:
|
| First:
| You start by showing three modems, a HSP56, HSP56 VVDM Device (PCtel),
| Lucent Win Modem and Standard 1200bps Modem.
| Do you have all three of these modems installed?
| Per Belarc, you have a HSP56, HSP56 VVDM Device (Pctel) and a Standard
| 1200bps Modem. If any of these is not actually installed/present, you
will
| have conflicts. What ports and IRQs were shown in Belarc for these
modems?
| Before proceeding below, please advise the group of the actual IRQs and
| addresses being used by each of these devices.
|
| Your comport and modem for Netzero should be within the first four
standard
| port ranges [I say this because of prior issues when I used Netzero,
setup
| issues, and disconnect issues]. If possible, either reassign the
comports
| in your BIOS/CMOS or change the cards and connections around, if not,
well
| if it worked before try it with the below.
| System Information/Components/Modem shows your desired modem on Com0.
It
| also shows you only have two modems.
|
|
| SECOND, AND THE IMPORTANT ISSUE:
| Both AOL and Netzero setup proxy services/servers which attach to and
| control the specific device/modem, and the Internet service [Internet
| access]. AOL has already claimed the desired modem and setup its
| proxy/server/service. You should be able to verify this in the Network
| display with its WAN adapter attached to the modem.
| If your not using AOL for the Internet access, then go into
| modem/connection setup in AOL and *use* the local network [already
| established connection NOT a modem, a DO NOT DIAL connection] and let
| Netzero use the modem since this is the new controller proxy/server that
you
| will need. AOL should then connect through the Netzero service, though
it
| may take some additional tweaks.
|
| --
| MEB
--
MEB
http://peoplescounsel.orgfree.com/
BLOG - http://peoplescounsel.spaces.live.com/ Public Notice or the "real
world"
http://groups.google.com/group/the-peoples-law?hl=en - discussion group for
general aspects of Law verses the Peoples' of the world

"Most people, sometime in their lives, stumble across truth.
Most jump up, brush themselves off, and hurry on about their business as if
nothing had happen." Winston Churchill
Or to put it another way:
Morpheus can offer you the two pills;
but only you can choose whether you take the red pill or the blue one.
_______________

On Tue, 22 May 2007 04:51:00 -0700, BAP
put finger to keyboard and composed:

BAP
... I had to go to Settings/Control Panel/Modems.

The Diagnostic tab shows: Com1: Std 1200 bps Modem, Com3: Lucent Win Modem
and Com4: HSP56 Modem.

'More Info' on Com3 comes back with ‘Could not open port”,
'Port info' comes back with 'Com3 Higher Speed No response.'
Lucent Modem Identifier - WDM- Modem\Lucent_WDM_DF

The following was not shown:
"Specifications:"
"Lucent 1648 technology/V.90 compatible data/fax Modem ?? modem (REN 0.7)"
---------

MEB
A couple of issues:
First:
You start by showing three modems, a HSP56, HSP56 VVDM Device (PCtel),
Lucent Win Modem and Standard 1200bps Modem.
Do you have all three of these modems installed?

BAP
I have, yet, to open the case to see if I could identify the presence of any
of them, other than the PCI card where the Phone line is plugged in, currently.

If it's really a PCI card, then it is probably the Lucent Win Modem
(aka Agere). In fact the manual ...

http://www.docs.sony.com/release/PCVRX370DS.PDF

.... states that your modem is a "Lucent 1648 technology/V.90
compatible data/fax modem".

PCtel HSP softmodems are most often implemented on the motherboard.
The DAA (ie phone line interface) is supplied as a plug-in AMR (audio
modem riser) card. This card has two small chips and not much else. If
the AMR/DAA board is absent, then the remainder of the modem may still
be detected by Windows.

A "Standard 1200bps Modem" may be a remnant from a previous modem
install. Did you ever have an external modem connected to a serial
port?

I think you really need to open the case and have a look around.

- Franc Zabkar
--
Please remove one 'i' from my address when replying by email.

ATT: MEB and Frank!
For starters: MEB, you are correct! The VVDM in HSP56 VVDM Device (Pctel)
is WDM.

MEB, Frank......
I would reiterate that this computer was passed on to me and, as a novice, I
am not too familiar of what I am looking at. I will try to describe all as
best as possible.

A map-like representation of the exposed connectors is pasted on the back of
the unit:
- Keyboard and the Mouse ports.
- 2 USB ports and another port is named: Network
- Serial and Parallel ports
- i.LINK S400
- Headphone/Line-in/Mic ports and a 15-pin port (joystick?)
- Monitor and DVI ports (removable card, but not a PCI type)
- 2 empty PCI slots
- Modem’s Phone and Line ports on a PCI Card, which is currently being.
On the front:
DVD\ROM, CD\Recordable\Re-Writeable, Floppy Drive plus another i.LINK S400
and 2 USB Ports.

I removed the Modem, in use, hoping to find some ID, but nothing appeared
obvious. A large label on the back of it says: I56PSP-F40 582-1321-Y01005-00
FCC: 2H9M500BI56PSP and below the bar code, 501 3a 3 067114
A smaller label says: F4|P03|B10|F45

A CD, obtained along with the Unit, says:
ACCPAC Companion CD Small Business Solutions
56K PCI Voice/Fax/Data Modem.

I took another look at the Modem entries in the Control Panel under the
Diagnostics Tab and
found both modems, Standard 1200 bps in Com1 and Lucent in Com3 to fail.
The HSP56, on the other hand, showed:
Port: COM4
Interrupt: 9
Address: D400
UART: NS16550AN
Highest Speed: 115K Baud

H5P56 Modem-
Identifier: WDM_MODEM\PCT0001
Command Response
ATI1 A129/C02
ATI2 OK
ATI3 PCtel HSP5G Modem 12,0300
ATI4 PCteI HSP56 Modern Data/Fax/Voice/S....,
ATI5 V.92
ATI6 Budd 0018
ATI7 OK
AT+FCLA .....0,1,8

Information about Modems, thru Start/Accessories route, has some info about
the Lucent Win and the Standard 1200 bps Modems. The Id of the Lucent is
Modem0 and is shown as an Internal Modem, but no info about where it is
attached.
The Std 1200 bpd Modem is shown as Root\Modem\0000 and is an external Modem
attached to Com1. However, there is no sign of it. No mention is made of the
HSP56 Modem.

Hopefully this will help!
Thank you, both, for your time!
--------

"Franc Zabkar" wrote:

On Tue, 22 May 2007 04:51:00 -0700, BAP
put finger to keyboard and composed:

BAP
... I had to go to Settings/Control Panel/Modems.

The Diagnostic tab shows: Com1: Std 1200 bps Modem, Com3: Lucent Win Modem
and Com4: HSP56 Modem.

'More Info' on Com3 comes back with ‘Could not open port�,
'Port info' comes back with 'Com3 Higher Speed No response.'
Lucent Modem Identifier - WDM- Modem\Lucent_WDM_DF

The following was not shown:
"Specifications:"
"Lucent 1648 technology/V.90 compatible data/fax Modem ?? modem (REN 0.7)"
---------

MEB
A couple of issues:
First:
You start by showing three modems, a HSP56, HSP56 VVDM Device (PCtel),
Lucent Win Modem and Standard 1200bps Modem.
Do you have all three of these modems installed?

BAP
I have, yet, to open the case to see if I could identify the presence of any
of them, other than the PCI card where the Phone line is plugged in, currently.

If it's really a PCI card, then it is probably the Lucent Win Modem
(aka Agere). In fact the manual ...

http://www.docs.sony.com/release/PCVRX370DS.PDF

.... states that your modem is a "Lucent 1648 technology/V.90
compatible data/fax modem".

PCtel HSP softmodems are most often implemented on the motherboard.
The DAA (ie phone line interface) is supplied as a plug-in AMR (audio
modem riser) card. This card has two small chips and not much else. If
the AMR/DAA board is absent, then the remainder of the modem may still
be detected by Windows.

A "Standard 1200bps Modem" may be a remnant from a previous modem
install. Did you ever have an external modem connected to a serial
port?

I think you really need to open the case and have a look around.

- Franc Zabkar
--
Please remove one 'i' from my address when replying by email.

On Thu, 24 May 2007 03:30:01 -0700, BAP
put finger to keyboard and composed:

A map-like representation of the exposed connectors is pasted on the back of
the unit:

- Modem’s Phone and Line ports on a PCI Card, which is currently being.

I removed the Modem, in use, hoping to find some ID, but nothing appeared
obvious. A large label on the back of it says: I56PSP-F40 582-1321-Y01005-00

The I56PSP-F40 is a Mercury PCI modem based on a PCtel chipset:
http://www.mercury-pc.com/product-de...&productid=405

FCC: 2H9M500BI56PSP and below the bar code, 501 3a 3 067114

The FCC ID should identify the manufacturer and the product code.
Unfortunately I can't find a record of any "2H9" FCC grantee at ...

https://gullfoss2.fcc.gov/oetcf/eas/...ericSearch.cfm

A smaller label says: F4|P03|B10|F45

A CD, obtained along with the Unit, says:
ACCPAC Companion CD Small Business Solutions
56K PCI Voice/Fax/Data Modem.

I took another look at the Modem entries in the Control Panel under the
Diagnostics Tab and
found both modems, Standard 1200 bps in Com1 and Lucent in Com3 to fail.
The HSP56, on the other hand, showed:
Port: COM4
Interrupt: 9
Address: D400
UART: NS16550AN
Highest Speed: 115K Baud

H5P56 Modem-
Identifier: WDM_MODEM\PCT0001
Command Response
ATI1 A129/C02
ATI2 OK
ATI3 PCtel HSP5G Modem 12,0300
ATI4 PCteI HSP56 Modern Data/Fax/Voice/S....,
ATI5 V.92
ATI6 Budd 0018
ATI7 OK
AT+FCLA .....0,1,8

Information about Modems, thru Start/Accessories route, has some info about
the Lucent Win and the Standard 1200 bps Modems. The Id of the Lucent is
Modem0 and is shown as an Internal Modem, but no info about where it is
attached.

It looks like your Lucent/Agere modem may have been replaced by the
PCtel. The drivers may not have been unistalled, though.

The Std 1200 bpd Modem is shown as Root\Modem\0000 and is an external Modem
attached to Com1. However, there is no sign of it. No mention is made of the
HSP56 Modem.

The previous owner may have been experiencing modem problems. To this
end he/she may have experimented with an external modem before
settling on the internal PCtel. In doing so, he/she would have gone
from a controllerless Lucent modem (generally better) to a PCtel
softmodem (usually worse). Having said that, I have seen cases where a
PCtel modem would hang on tenaciously to a bad connection whereas
other higher spec'd modems would give up.

- Franc Zabkar
--
Please remove one 'i' from my address when replying by email.

Frank, thank you for your patience in researching and trying to figure out
what components are in my machine. As you might well feel, I am at a loss,
not only about what is there, but if I should remove/uninstall anything or
let things be.
You made no comments about the Ports shown as Network, i.LINK S400 (two of
them) and DVI. I assume that the H5P56 Modem , being the one that allows the
dial-up connection, must be what it is important, at the moment.

The CD, ACCPAC Companion CD Small Business Solutions 56K PCI Voice/Fax/Data
Modem, contains several Folders: Acrobat, Acrobat Reader, Data, Driver and
Software.
The Acrobat Reader is AcroReader5.1...in various languages.
The Driver Folder has files for Internal and External Modems. The
applications in the Internal apply to Linux (7.3,8.0.9.0), Nt4,
Win2k,Win95-98,win98SE,Winme and Winxp.
The external has files for Linux, win2k,win98,winmw and winxp.
For the Winme, the installation guide shows the driver for HSP56 WDM Device
(PCtel).
Any comments or suggestions about anything that you feel I should do?
Thank you, again!
*****

"Franc Zabkar" wrote:

On Thu, 24 May 2007 03:30:01 -0700, BAP
put finger to keyboard and composed:

A map-like representation of the exposed connectors is pasted on the back of
the unit:

- Modem’s Phone and Line ports on a PCI Card, which is currently being.

I removed the Modem, in use, hoping to find some ID, but nothing appeared
obvious. A large label on the back of it says: I56PSP-F40 582-1321-Y01005-00

The I56PSP-F40 is a Mercury PCI modem based on a PCtel chipset:
http://www.mercury-pc.com/product-de...&productid=405

FCC: 2H9M500BI56PSP and below the bar code, 501 3a 3 067114

The FCC ID should identify the manufacturer and the product code.
Unfortunately I can't find a record of any "2H9" FCC grantee at ...

https://gullfoss2.fcc.gov/oetcf/eas/...ericSearch.cfm

A smaller label says: F4|P03|B10|F45

A CD, obtained along with the Unit, says:
ACCPAC Companion CD Small Business Solutions
56K PCI Voice/Fax/Data Modem.

I took another look at the Modem entries in the Control Panel under the
Diagnostics Tab and
found both modems, Standard 1200 bps in Com1 and Lucent in Com3 to fail.
The HSP56, on the other hand, showed:
Port: COM4
Interrupt: 9
Address: D400
UART: NS16550AN
Highest Speed: 115K Baud

H5P56 Modem-
Identifier: WDM_MODEM\PCT0001
Command Response
ATI1 A129/C02
ATI2 OK
ATI3 PCtel HSP5G Modem 12,0300
ATI4 PCteI HSP56 Modern Data/Fax/Voice/S....,
ATI5 V.92
ATI6 Budd 0018
ATI7 OK
AT+FCLA .....0,1,8

Information about Modems, thru Start/Accessories route, has some info about
the Lucent Win and the Standard 1200 bps Modems. The Id of the Lucent is
Modem0 and is shown as an Internal Modem, but no info about where it is
attached.

It looks like your Lucent/Agere modem may have been replaced by the
PCtel. The drivers may not have been unistalled, though.

The Std 1200 bpd Modem is shown as Root\Modem\0000 and is an external Modem
attached to Com1. However, there is no sign of it. No mention is made of the
HSP56 Modem.

The previous owner may have been experiencing modem problems. To this
end he/she may have experimented with an external modem before
settling on the internal PCtel. In doing so, he/she would have gone
from a controllerless Lucent modem (generally better) to a PCtel
softmodem (usually worse). Having said that, I have seen cases where a
PCtel modem would hang on tenaciously to a bad connection whereas
other higher spec'd modems would give up.

- Franc Zabkar
--
Please remove one 'i' from my address when replying by email.

On Sat, 26 May 2007 03:04:01 -0700, BAP
put finger to keyboard and composed:

?Frank, thank you for your patience in researching and trying to figure out
what components are in my machine. As you might well feel, I am at a loss,
not only about what is there, but if I should remove/uninstall anything or
let things be.
You made no comments about the Ports shown as Network, ...

That's your LAN port (Realtek RTL8139 chip). It has nothing to do with
dialup. You'll need it for DSL if you ever go that way.

i.LINK S400 (two of them) ...

See http://en.wikipedia.org/wiki/FireWire

Firewire is often used for connecting to camcorders.

... and DVI.

http://en.wikipedia.org/wiki/DVI

This is your digital monitor port.

I assume that the H5P56 Modem , being the one that allows the
dial-up connection, must be what it is important, at the moment.

Yes. BTW, I believe your "VVDM Device" is actually "WDM".

The CD, ACCPAC Companion CD Small Business Solutions 56K PCI Voice/Fax/Data
Modem, contains several Folders: Acrobat, Acrobat Reader, Data, Driver and
Software.

The Acrobat Reader is AcroReader5.1...in various languages.

Acrobat Reader allows you to read .pdf files. It is probably included
because the user manual is in PDF format.

The Driver Folder has files for Internal and External Modems. The
applications in the Internal apply to Linux (7.3,8.0.9.0), Nt4,
Win2k,Win95-98,win98SE,Winme and Winxp.
The external has files for Linux, win2k,win98,winmw and winxp.
For the Winme, the installation guide shows the driver for HSP56 WDM Device
(PCtel).

Yours is an internal modem. Its drivers appear to be properly
installed. AFAICS, you shouldn't need to use your driver CD unless you
decide to reinstall Windows.

Any comments or suggestions about anything that you feel I should do?
Thank you, again!
*****

Go to Control Panel - Modems - General, select your Lucent and
Standard modems, and click Remove. Hopefully this will expunge them
from your registry.

As for why Netzero doesn't allow you to see your PCtel modem, I have
no idea. Try reposting your problem to comp.dcom.modems. A lot of US
based techs hang out there.

- Franc Zabkar
--
Please remove one 'i' from my address when replying by email.

Frank, thank you for clarifying all of my questions.
I am really appreciative of it all.
----

"Franc Zabkar" wrote:

On Sat, 26 May 2007 03:04:01 -0700, BAP
put finger to keyboard and composed:

?Frank, thank you for your patience in researching and trying to figure out
what components are in my machine. As you might well feel, I am at a loss,
not only about what is there, but if I should remove/uninstall anything or
let things be.
You made no comments about the Ports shown as Network, ...

That's your LAN port (Realtek RTL8139 chip). It has nothing to do with
dialup. You'll need it for DSL if you ever go that way.

i.LINK S400 (two of them) ...

See http://en.wikipedia.org/wiki/FireWire

Firewire is often used for connecting to camcorders.

... and DVI.

http://en.wikipedia.org/wiki/DVI

This is your digital monitor port.

I assume that the H5P56 Modem , being the one that allows the
dial-up connection, must be what it is important, at the moment.

Yes. BTW, I believe your "VVDM Device" is actually "WDM".

The CD, ACCPAC Companion CD Small Business Solutions 56K PCI Voice/Fax/Data
Modem, contains several Folders: Acrobat, Acrobat Reader, Data, Driver and
Software.

The Acrobat Reader is AcroReader5.1...in various languages.

Acrobat Reader allows you to read .pdf files. It is probably included
because the user manual is in PDF format.

The Driver Folder has files for Internal and External Modems. The
applications in the Internal apply to Linux (7.3,8.0.9.0), Nt4,
Win2k,Win95-98,win98SE,Winme and Winxp.
The external has files for Linux, win2k,win98,winmw and winxp.
For the Winme, the installation guide shows the driver for HSP56 WDM Device
(PCtel).

Yours is an internal modem. Its drivers appear to be properly
installed. AFAICS, you shouldn't need to use your driver CD unless you
decide to reinstall Windows.

Any comments or suggestions about anything that you feel I should do?
Thank you, again!
*****

Go to Control Panel - Modems - General, select your Lucent and
Standard modems, and click Remove. Hopefully this will expunge them
from your registry.

As for why Netzero doesn't allow you to see your PCtel modem, I have
no idea. Try reposting your problem to comp.dcom.modems. A lot of US
based techs hang out there.

- Franc Zabkar
--
Please remove one 'i' from my address when replying by email.