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scanner connection



 
 
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  #1  
Old July 30th 04, 02:07 AM
Billboy
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Default scanner connection

I recently purchased a used scanner and it came with 3
installation discs. I installed it and it seemed to load
to my computer hard drive , but when I try to open it from
the desktop icon I get this message --" THE SHELL 32.DLL
FILE islinked to missing export SHLWAPI.DLL:SH REG GET US
VAUE A " What does this mean and can anyone help me?
I am running windows 98 s.e. on microsoft internet
explorer version 6.0, the scanner is visioneer paperport
3100b.
I would appreciate any information.
Billyboy
  #2  
Old July 30th 04, 02:08 PM
Ron Badour
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Posts: n/a
Default scanner connection

I think the best way to explain this error message is to list an example and
then walk you through the troubleshooting logic I'd use. **Example**: The
LOADWC.EXE file is linked to missing export SHLWAPI.DLL:wnsprintfA

File one is expecting file number two to be able to do something which it
cannot do. This generally means the second file was replaced with an older
version which doesn't contain the functionality that first file was
expecting to find. There's a possibility file number two is corrupt or
missing but most likely an older version file is the cause. In either case,
replace *your* file two with a current (or more current) version. For help
finding a replacement file, go here and do a search:
http://support.microsoft.com/service...on/dllinfo.asp

Do a search on *your* file two and be sure to include the file extension
(.dll). Once the results appear, locate the version of file two that your
PC is using and work up the list. When you click on the more information
link, you will find what product(s) that version of the .dll is contained
in. This may give you a clue as to what version of the file should be
there.

For example, using the sample listed above, you find version 5.0.2614.3500
of the shlwapi.dll is on file and by checking the list of files, you find
this version comes with W98SE. Going up the list, you find version
5.50.4134.600 is contained in IE 5.50. If you had updated your browser to
IE5.5, there's the problem--the correct version of shlwapi.dll got
overwritten by the copy with comes with W98SE.

Finally, the troubleshooting information above centers on file two since it
should most likely be the source of the problem; however, file one could be
an incorrect version or it might be corrupt.

--
Regards

Ron Badour, MS MVP for W98
Tips: http://home.satx.rr.com/badour
Knowledge Base Info:
http://support.microsoft.com/default.aspx?pr=kbinfo

"Billboy" wrote in message
...
I recently purchased a used scanner and it came with 3
installation discs. I installed it and it seemed to load
to my computer hard drive , but when I try to open it from
the desktop icon I get this message --" THE SHELL 32.DLL
FILE islinked to missing export SHLWAPI.DLL:SH REG GET US
VAUE A " What does this mean and can anyone help me?
I am running windows 98 s.e. on microsoft internet
explorer version 6.0, the scanner is visioneer paperport
3100b.
I would appreciate any information.
Billyboy



 




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