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problem with ATI Radeon 9800 Pro - please help



 
 
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Old August 23rd 07, 11:19 PM posted to alt.comp.periphs.mainboard.asus,alt.comp.periphs.videocards.ati,microsoft.public.win98.gen_discussion
Michael W. Ryder
External Usenet User
 
Posts: 1
Default problem with ATI Radeon 9800 Pro - please help

Adam wrote:
"Adam" wrote in message ...
"RobV" wrote in message ...
Adam wrote:
"RobV" wrote in message
...
Adam wrote:
My current setup is as follows ...

Asus A7V133 [rev 1.05. (with dot)] with VIA 4in1 driver v4.43
AMD Athlon XP 1600+
AGP Slot: Video - 128MB ATI Radeon 9800 Pro
PCI Slot 1: -----
PCI Slot 2: NIC - 3Com 3C905C-TX-M
PCI Slot 3: Sound - Creative Labs SB Live! 5.1
PCI Slot 4: USB Card
PCI Slot 5: -----
Operating System: Windows 98 Second Edition


The problem started creeping up last night ...
- bad pixels appear randomly on the screen
- the system freezes when I move the mouse
- something was mildly burning / overheating


I powered off the system overnight. Turned it back on this morning.
It worked briefly. Then, the problem started up again.
On one reboot, I got the following message ...

"You have not connected the power extension cable to
your Radeon 9800 video card
Please refer to the "Getting Started Guide" for
proper hardware installation !!!"

After removing the video card, cleaning and reinserting,
the message (above) went away. But, I noticed that
the fan on the video card was not spinning. So,
my guess is that the video card is overheating.
Hopefully, this can be fixed somehow. Any ideas?

Also, I now get the following "warning" message ...

"The ATI Control Panel failed to initialize because
no ATI driver is installed, or ATI driver is not working properly.
The ATI Control Panel will now exit."

And, the only display setting that works is 640 x 480
It will not take any other resolution.
Sounds like the card went bad. However, it can't hurt to uninstall,
then install the latest drivers for the card (if it lets you get that
far).

Good idea ... I'll uninstall and reinstall.

I still don't have a good feeling about that
fan not spinning though. What's the best way to cool that Radeon
chip?
Add a card (in Slot 1) with a fan blowing at the AGP video card?
Is there such a card? Or, am I getting imaginative? ;o)
As Ron mentioned, yes there is a fan mounted on a PCI slot so you blow
cool air on the card. For now, leave the side off the computer and get
a small (or large) fan blowing cool air into the computer. That will
help determine if it's heat related alone, and not a card failure also.

Thanks for the info. I checked with the seller and
found out that this video card is still under warranty since
I only purchased it around Thanksgiving 2006.
And, I can either send it back to the seller or ATI.
Is it better to send it directly to ATI?

I haven't had a cover on my system for a long time.
I don't have any (big / small) fans around. So,
I used Dust Off to blow cool air directly on the chip.
It helped but only briefly. The system is currently off.
I will let it cool before powering it up again.
It might work for a minute.


Well, I finally powered up the system. As expected,
it worked fine for a few minutes. I was even able to
set the resolution back to the way it was, nice and high.
So now, I strongly believe that the problem is due to
insufficient cooling. If I send the video card back to ATI,
they'll likely replace the fan, which might go bad in
another 6-8 months and I'm back to square one.
Hmmm ... what to do ... can't wait to get my hands on
that PCI VGA cooler now.


I don't know why you feel that the fan will go out in a few months. I
bought my 9700 Pro new 5 years ago and it has run fine 24x7 since then.
The only problem with overheating I ever had with the card was the
case's ventilation wasn't sufficient, but a PCI slot fan fixed that problem.
 




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