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HPFTBX12 caused a general protection fault error
I have an HP 882c printer and recently began experiencing the following error when trying to print: HPFTBX12 caused a general protection fault in module HPFTBX12.EXE at 001f:00000939. Registers: EAX=c0030001 CS=58b7 EIP=00000939 EFLGS=00000202 EBX=00030000 SS=6f07 ESP=0000716c EBP=000071ba ECX=00030081 DS=6f07 ESI=00031a1a FS=57c7 EDX=817e6f07 ES=0000 EDI=000071aa GS=0000 Bytes at CS:EIP: 26 ff 5f 58 89 46 fc 89 56 fe 9a 9c 07 d7 6f bf Stack dump: 00000000 6f077280 00810000 00000bc8 00000000 00000000 08a70000 716858b7 1a1a71ba 6f0771aa 6f070bc8 00000000 00000000 00000000 00000000 0bc80000 Recent changes to my set-up include installing MS's .NET Framework and Cookie Crusher v. 3.2, Build: 6 / Revision: 17, which requires the .NET Framework. A close/ignore dialog box appears and hitting ignore allows me to continue printing, however I eventually noticed that I was not able to access any of the toolbox services (such as align print cartridges, print test page, etc.). I tried uninstalling and reinstalling the printer, as well as adding a generic printer driver without success. I went to HP's site but they didn't have any information specifically related to this error, just some general suggestions if you were getting general protection fault errors. I am running under the Windows 98 OS. |
#2
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I was able to solve the problem.
Apparently it was the result of installing a program from Citi Cards, that generates temporary credit card numbers for use on the internet. One of the suggestions at the HP site, was to edit Windows settings to disable the programs that "Load at startup" settings. I cleared all of them, and found that I did not get the error when I tried to access the HP Toolbox features. I than enabled them all again, except the CITI software, which I don't really need to load into memory at start-up, and am now the problem seems to have gone away. -- Jill "Jill" wrote in message ... I have an HP 882c printer and recently began experiencing the following error when trying to print: HPFTBX12 caused a general protection fault in module HPFTBX12.EXE at 001f:00000939. Registers: EAX=c0030001 CS=58b7 EIP=00000939 EFLGS=00000202 EBX=00030000 SS=6f07 ESP=0000716c EBP=000071ba ECX=00030081 DS=6f07 ESI=00031a1a FS=57c7 EDX=817e6f07 ES=0000 EDI=000071aa GS=0000 Bytes at CS:EIP: 26 ff 5f 58 89 46 fc 89 56 fe 9a 9c 07 d7 6f bf Stack dump: 00000000 6f077280 00810000 00000bc8 00000000 00000000 08a70000 716858b7 1a1a71ba 6f0771aa 6f070bc8 00000000 00000000 00000000 00000000 0bc80000 Recent changes to my set-up include installing MS's .NET Framework and Cookie Crusher v. 3.2, Build: 6 / Revision: 17, which requires the .NET Framework. A close/ignore dialog box appears and hitting ignore allows me to continue printing, however I eventually noticed that I was not able to access any of the toolbox services (such as align print cartridges, print test page, etc.). I tried uninstalling and reinstalling the printer, as well as adding a generic printer driver without success. I went to HP's site but they didn't have any information specifically related to this error, just some general suggestions if you were getting general protection fault errors. I am running under the Windows 98 OS. |
#3
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Solved the same problem same way per your solution. Thanks.
FYI I found that the program used by Discover Card, apparently the same one, doesn't cause that problem. Marty Jill Lanier wrote: I was able to solve the problem. Apparently it was the result of installing a program from Citi Cards, that generates temporary credit card numbers for use on the internet. One of the suggestions at the HP site, was to edit Windows settings to disable the programs that "Load at startup" settings. I cleared all of them, and found that I did not get the error when I tried to access the HP Toolbox features. I than enabled them all again, except the CITI software, which I don't really need to load into memory at start-up, and am now the problem seems to have gone away. -- Jill "Jill" wrote in message ... I have an HP 882c printer and recently began experiencing the following error when trying to print: HPFTBX12 caused a general protection fault in module HPFTBX12.EXE at 001f:00000939. Registers: EAX=c0030001 CS=58b7 EIP=00000939 EFLGS=00000202 EBX=00030000 SS=6f07 ESP=0000716c EBP=000071ba ECX=00030081 DS=6f07 ESI=00031a1a FS=57c7 EDX=817e6f07 ES=0000 EDI=000071aa GS=0000 Bytes at CS:EIP: 26 ff 5f 58 89 46 fc 89 56 fe 9a 9c 07 d7 6f bf Stack dump: 00000000 6f077280 00810000 00000bc8 00000000 00000000 08a70000 716858b7 1a1a71ba 6f0771aa 6f070bc8 00000000 00000000 00000000 00000000 0bc80000 Recent changes to my set-up include installing MS's .NET Framework and Cookie Crusher v. 3.2, Build: 6 / Revision: 17, which requires the .NET Framework. A close/ignore dialog box appears and hitting ignore allows me to continue printing, however I eventually noticed that I was not able to access any of the toolbox services (such as align print cartridges, print test page, etc.). I tried uninstalling and reinstalling the printer, as well as adding a generic printer driver without success. I went to HP's site but they didn't have any information specifically related to this error, just some general suggestions if you were getting general protection fault errors. I am running under the Windows 98 OS. |
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