Windows Me Problem

That sounds as if you are going to be enjoying yourself. Hope it all
works out and that the lubrication doesn't get in the way of the t-shirt
printing (or maybe they really will be t-shorts g).

As for your flat being a midden, you fortunately have never seen this one.
:-)
--
Mike


Noel Paton wrote:

Hmm - no, I think I'll leave that one to you (you seem to have it
admirably under control!)

Must get to bed now so I can be all bright-eyed/bushy-tailed tomorrow
to move my PC over to the pub for Monday's fun - creating T-shorts to
order (while wearing a rather fetching black velvet frock, wig, and
Doc Martins!)
Pictures will be available on my site either as the day goes on (if I
can filch net access) or a couple of days later after I've brought
the system back home. - always assuming I can find my camera
somewhere in this midden I call a flat!

You definately have to put them on site g I'm sitting here trying to
picture the black velvet, or should I be drinking it.vbg
Joan

Noel Paton wrote:

Pictures will be available on my site either as the day goes on (if I
can filch net access) or a couple of days later after I've brought
the system back home. - always assuming I can find my camera
somewhere in this midden I call a flat!

Thanks a million for the information, I printed it out and
did just what you said to do and got all the reinstalls
done, except for one. For some reason KB 823559 even
though I downloaded and open it, just hasn't reinstalled
like the others have. I tried it several times, even
downloaded it two or three time, still no reinstall.
Is it possible to go into the registry and delete that and
then reinstall?? Anyhow when and click on the help button
ro go to system information I still get the same message
in both cases; Help Center Failed Report Microsoft Support
Number 2147143678, what ever that means.
Respectfully
Jean
-----Original Message-----
Jean,

Just in case Noel doesn't get to see your post until
tomorrow.

290700 is quite definitely still available and very much
required as
without this patch system restore will be unable to
create usable
checkpoints. This patch can be downloaded either from
the Windows Update
catalogue (see below) or from the link in the associated
KB article. MS
KB 290700 - "Checkpoints That You Create After September
8, 2001 Do Not
Restore Your Computer" (http://support.microsoft.com/?
kbid=290700).

823559 is also very much a required patch. KB 823559 -
"MS03-023: Buffer
overrun in the HTML converter could allow code execution"
(http://support.microsoft.com/?kbid=823559) and can also
be downloaded
from the Windows Update catalogue.

287564 is somewhat more difficult. This is the
MovieMaker 1 upgrade which
for some totally inexplicable reason is not in the
Windows Update
catalogue nor is there any associated KB article. 287564
can however be
downloaded using the link
http://download.windowsupdate.com/msdownload/update/v3-
19990518/cabpool/287564_C357B6006425BFFD54868CA64F1A975D567
C1451.EXE

To access the Windows Update Catalogue you will need to
visit the
Windows Update (http://windowsupdate.microsoft.com/) site
and choose in
the
left hand pane to "Personalize Windows Update" and then
check the box in
the
right hand pane to "Display the link to the Windows
Update Catalogue".
Save
Settings and now click the new link to the Catalogue that
has been added
to
the left hand pane.

MS KB 323166 - "HOW TO: Download Windows Updates and
Drivers from the
Windows Update Catalog" (http://support.microsoft.com?
kbid=323166).
--
Mike Maltby MS-MVP



Jean wrote:

Noel, Idid what you suggested and here is the results:
DataAccess
Q318203 on 2/26/2002 (details...)
Q329414-25 on 11/22/2002 (details...)
KB870669 (details...)
DirectX
DX819696 (details...)
Internet Explorer
SP1 (SP1)
Q823353 (details...)
Q832894 (details...)
Windows Media Player
WM308567 (details...)
WM320920 (details...)
WM320920.1 (details...)
WM819639 (details...)
WM828026 (details...)
KB837272 (details...)
WinME
UPD273017 (details...)
WinME (continued)
UPD273991 (details...)
UPD274548 (details...)
UPD278497 (details...)
UPD287564 (details...) Reinstall!
UPD290700 (details...) Reinstall!
UPD299014 (details...)
UPD311311 (details...)
UPD314757 (details...)
UPD323172 (details...)
UPD323255 (details...)
UPD328145 (details...)
UPD329048 (details...)
UPD329115 (details...)
UPD811630 (details...)
UPD812709 (details...)
UPDQ823559 (details...) Reinstall!
UPD825119 (details...)
UPD840315 (details...)



Click here to see all available Microsoft security
hotfixes for this computer.

Marks a HotFix that verifies correctly
Marks a HotFix that fails verification
(note that failing hotfixes need to be reinstalled)
Unmarked HotFixes lack the data to allow verification
Tried to fix the ones that call for reinstall and I'm
told
they are no longer available.

.

Jean,

I'm not sure why the 823559 patch is proving difficult to reinstall.
However since the patch isn't being installed via the Windows Update
mechanism the usual logs are not available (iuhist.xml in the Program
Files\WindowsUpdate\v4 folder and Windows Update.log in the Windows
folder). It is just possible that you may have a log in the Windows
folder that might contain some useful information. I don't know what the
log's name will be something like Q823559.log or KB832559.txt.

I feel that the failed attempts to install this patch are possibly the
reason for your problems in accessing Win Me's Help & Support. In an
attempt to fix this I would suggest that you install latest MDAC
(Microsoft Data Access Components version 2.8 (
http://www.microsoft.com/downloads/d...DisplayLang=en)
as this has helped fix this problem for some users.
--
Mike Maltby MS-MVP



Mike wrote:

Thanks a million for the information, I printed it out and
did just what you said to do and got all the reinstalls
done, except for one. For some reason KB 823559 even
though I downloaded and open it, just hasn't reinstalled
like the others have. I tried it several times, even
downloaded it two or three time, still no reinstall.
Is it possible to go into the registry and delete that and
then reinstall?? Anyhow when and click on the help button
ro go to system information I still get the same message
in both cases; Help Center Failed Report Microsoft Support
Number 2147143678, what ever that means.
Respectfully

What's the EXACT error message that you get when you try to install that
patch??
Are you sure that you downloaded the correct version? - each OS has had to
have its own version, so one for Windows 2000 will NOT work in Win ME.


--
Noel Paton (MS-MVP 2002-2004, Win9x)

Nil Carborundum Illegitemi
http://www.btinternet.com/~winnoel/millsrpch.htm
http://tinyurl.com/6oztj

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's

"Mike" wrote in message
...
Thanks a million for the information, I printed it out and
did just what you said to do and got all the reinstalls
done, except for one. For some reason KB 823559 even
though I downloaded and open it, just hasn't reinstalled
like the others have. I tried it several times, even
downloaded it two or three time, still no reinstall.
Is it possible to go into the registry and delete that and
then reinstall?? Anyhow when and click on the help button
ro go to system information I still get the same message
in both cases; Help Center Failed Report Microsoft Support
Number 2147143678, what ever that means.
Respectfully
Jean
-----Original Message-----
Jean,

Just in case Noel doesn't get to see your post until
tomorrow.

290700 is quite definitely still available and very much
required as
without this patch system restore will be unable to
create usable
checkpoints. This patch can be downloaded either from
the Windows Update
catalogue (see below) or from the link in the associated
KB article. MS
KB 290700 - "Checkpoints That You Create After September
8, 2001 Do Not
Restore Your Computer" (http://support.microsoft.com/?
kbid=290700).

823559 is also very much a required patch. KB 823559 -
"MS03-023: Buffer
overrun in the HTML converter could allow code execution"
(http://support.microsoft.com/?kbid=823559) and can also
be downloaded
from the Windows Update catalogue.

287564 is somewhat more difficult. This is the
MovieMaker 1 upgrade which
for some totally inexplicable reason is not in the
Windows Update
catalogue nor is there any associated KB article. 287564
can however be
downloaded using the link
http://download.windowsupdate.com/msdownload/update/v3-
19990518/cabpool/287564_C357B6006425BFFD54868CA64F1A975D567
C1451.EXE

To access the Windows Update Catalogue you will need to
visit the
Windows Update (http://windowsupdate.microsoft.com/) site
and choose in
the
left hand pane to "Personalize Windows Update" and then
check the box in
the
right hand pane to "Display the link to the Windows
Update Catalogue".
Save
Settings and now click the new link to the Catalogue that
has been added
to
the left hand pane.

MS KB 323166 - "HOW TO: Download Windows Updates and
Drivers from the
Windows Update Catalog" (http://support.microsoft.com?
kbid=323166).
--
Mike Maltby MS-MVP



Jean wrote:

Noel, Idid what you suggested and here is the results:
DataAccess
Q318203 on 2/26/2002 (details...)
Q329414-25 on 11/22/2002 (details...)
KB870669 (details...)
DirectX
DX819696 (details...)
Internet Explorer
SP1 (SP1)
Q823353 (details...)
Q832894 (details...)
Windows Media Player
WM308567 (details...)
WM320920 (details...)
WM320920.1 (details...)
WM819639 (details...)
WM828026 (details...)
KB837272 (details...)
WinME
UPD273017 (details...)
WinME (continued)
UPD273991 (details...)
UPD274548 (details...)
UPD278497 (details...)
UPD287564 (details...) Reinstall!
UPD290700 (details...) Reinstall!
UPD299014 (details...)
UPD311311 (details...)
UPD314757 (details...)
UPD323172 (details...)
UPD323255 (details...)
UPD328145 (details...)
UPD329048 (details...)
UPD329115 (details...)
UPD811630 (details...)
UPD812709 (details...)
UPDQ823559 (details...) Reinstall!
UPD825119 (details...)
UPD840315 (details...)



Click here to see all available Microsoft security
hotfixes for this computer.

Marks a HotFix that verifies correctly
Marks a HotFix that fails verification
(note that failing hotfixes need to be reinstalled)
Unmarked HotFixes lack the data to allow verification
Tried to fix the ones that call for reinstall and I'm
told
they are no longer available.

.

Mike,
Downloaded the MDAC verison 2.8 file and installed on the
computer, restarted the computer and tried to open help
and also the system information files and still receive
the same message. I even tried to install the KB823559
file again, still no responce. Everything seems to be
working just fine on the computer except for the help
files and the system information files. This problem is a
ereal stinker. Thanks again for your help, but don't give
up on this on, please
Respectfully
Jeanine
-----Original Message-----
Jean,

I'm not sure why the 823559 patch is proving difficult to
reinstall.
However since the patch isn't being installed via the
Windows Update
mechanism the usual logs are not available (iuhist.xml in
the Program
Files\WindowsUpdate\v4 folder and Windows Update.log in
the Windows
folder). It is just possible that you may have a log in
the Windows
folder that might contain some useful information. I
don't know what the
log's name will be something like Q823559.log or
KB832559.txt.

I feel that the failed attempts to install this patch are
possibly the
reason for your problems in accessing Win Me's Help &
Support. In an
attempt to fix this I would suggest that you install
latest MDAC
(Microsoft Data Access Components version 2.8 (
http://www.microsoft.com/downloads/details.aspx?
FamilyID=6c050fe3-c795-4b7d-b037-
185d0506396c&DisplayLang=en)
as this has helped fix this problem for some users.
--
Mike Maltby MS-MVP



Mike wrote:

Thanks a million for the information, I printed it out
and
did just what you said to do and got all the reinstalls
done, except for one. For some reason KB 823559 even
though I downloaded and open it, just hasn't reinstalled
like the others have. I tried it several times, even
downloaded it two or three time, still no reinstall.
Is it possible to go into the registry and delete that
and
then reinstall?? Anyhow when and click on the help
button
ro go to system information I still get the same message
in both cases; Help Center Failed Report Microsoft
Support
Number 2147143678, what ever that means.
Respectfully


.

Noel should hopefully be able to help you. I only posted the other day
thinking he was not going to see your post for 24 hours or so.
--
Mike Maltby MS-MVP



Jean wrote:

Mike,
Downloaded the MDAC verison 2.8 file and installed on the
computer, restarted the computer and tried to open help
and also the system information files and still receive
the same message. I even tried to install the KB823559
file again, still no responce. Everything seems to be
working just fine on the computer except for the help
files and the system information files. This problem is a
ereal stinker. Thanks again for your help, but don't give
up on this on, please
Respectfully

Jean
What version of IE are you using? - a repair may be a good idea......
Reboot to Safe Mode
Go to Add/Remove Programs and try a repair of Internet Explorer from there.
Go to the entry for 'Microsoft Internet Explorer 6 SP1 and Internet Tools'
in Add/Remove Programs
Click on Remove - and click on Repair on the window that pops up
Reboot on request to Normal Mode

If the above entry isn't there, you first need to uninstall all the patches
applied, then do the repair, then reapply the patches
The patches are listed in Add/Remove under the names 'Internet Explorer
Qxxxxxx'
highlight, click Remove - reboot if requested.
Repeat until the MSIE6SP1 entry appears - then repair as above.

HTH


--
Noel Paton (MS-MVP 2002-2004, Win9x)

Nil Carborundum Illegitemi
http://www.btinternet.com/~winnoel/millsrpch.htm
http://tinyurl.com/6oztj

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's

"Mike M" wrote in message
...
Noel should hopefully be able to help you. I only posted the other day
thinking he was not going to see your post for 24 hours or so.
--
Mike Maltby MS-MVP



Jean wrote:

Mike,
Downloaded the MDAC verison 2.8 file and installed on the
computer, restarted the computer and tried to open help
and also the system information files and still receive
the same message. I even tried to install the KB823559
file again, still no responce. Everything seems to be
working just fine on the computer except for the help
files and the system information files. This problem is a
ereal stinker. Thanks again for your help, but don't give
up on this on, please
Respectfully

Neol,
I'm using IE 6 SP1 and Internet Tools. Tried doing as you
said by going into safe mode and this is what the pop-up
window gave me Rundll...Error in setupwbv.dll,missing enry
IE6 Maintence
Went search file and received this information when I type
in setupwbv.dll: Windows\system Ver 5.50.4134.100 and
Windows\VCM Ver 6.0.2800.1106. Is there some way to
correct this problem, what a mess??
Respectfully
Jeanine
-----Original Message-----
Jean
What version of IE are you using? - a repair may be a
good idea......
Reboot to Safe Mode
Go to Add/Remove Programs and try a repair of Internet
Explorer from there.
Go to the entry for 'Microsoft Internet Explorer 6 SP1
and Internet Tools'
in Add/Remove Programs
Click on Remove - and click on Repair on the window that
pops up
Reboot on request to Normal Mode

If the above entry isn't there, you first need to
uninstall all the patches
applied, then do the repair, then reapply the patches
The patches are listed in Add/Remove under the
names 'Internet Explorer
Qxxxxxx'
highlight, click Remove - reboot if requested.
Repeat until the MSIE6SP1 entry appears - then repair as
above.

HTH


--
Noel Paton (MS-MVP 2002-2004, Win9x)

Nil Carborundum Illegitemi
http://www.btinternet.com/~winnoel/millsrpch.htm
http://tinyurl.com/6oztj

Please read http://dts-l.org/goodpost.htm on how to post
messages to NG's

"Mike M" wrote in message
...
Noel should hopefully be able to help you. I only
posted the other day
thinking he was not going to see your post for 24 hours
or so.
--
Mike Maltby MS-MVP



Jean wrote:

Mike,
Downloaded the MDAC verison 2.8 file and installed on
the
computer, restarted the computer and tried to open help
and also the system information files and still receive
the same message. I even tried to install the KB823559
file again, still no responce. Everything seems to be
working just fine on the computer except for the help
files and the system information files. This problem
is a
ereal stinker. Thanks again for your help, but don't
give
up on this on, please
Respectfully



.

Jean

From what you say here, it looks very much as if you've attempted a
reinstall of ME over IE6 - which doesn't work, and results in 'version soup'
(a bit like alphabet soup - all the versions get mixed up, in blood-red
sauce!g)

There's only one known cure for this at present - look here for
instructions.

http://www.btinternet.com/~winnoel/ReInIE.htm

Good Luck - and post back if you need explanations, or more help before
embarking on 'brain surgery'!g


--
Noel Paton (MS-MVP 2002-2004, Win9x)

Nil Carborundum Illegitemi
http://www.btinternet.com/~winnoel/millsrpch.htm
http://tinyurl.com/6oztj

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's

"Jean" wrote in message
...
Neol,
I'm using IE 6 SP1 and Internet Tools. Tried doing as you
said by going into safe mode and this is what the pop-up
window gave me Rundll...Error in setupwbv.dll,missing enry
IE6 Maintence
Went search file and received this information when I type
in setupwbv.dll: Windows\system Ver 5.50.4134.100 and
Windows\VCM Ver 6.0.2800.1106. Is there some way to
correct this problem, what a mess??
Respectfully
Jeanine
-----Original Message-----
Jean
What version of IE are you using? - a repair may be a
good idea......
Reboot to Safe Mode
Go to Add/Remove Programs and try a repair of Internet
Explorer from there.
Go to the entry for 'Microsoft Internet Explorer 6 SP1
and Internet Tools'
in Add/Remove Programs
Click on Remove - and click on Repair on the window that
pops up
Reboot on request to Normal Mode

If the above entry isn't there, you first need to
uninstall all the patches
applied, then do the repair, then reapply the patches
The patches are listed in Add/Remove under the
names 'Internet Explorer
Qxxxxxx'
highlight, click Remove - reboot if requested.
Repeat until the MSIE6SP1 entry appears - then repair as
above.

HTH


--
Noel Paton (MS-MVP 2002-2004, Win9x)

Nil Carborundum Illegitemi
http://www.btinternet.com/~winnoel/millsrpch.htm
http://tinyurl.com/6oztj

Please read http://dts-l.org/goodpost.htm on how to post
messages to NG's

"Mike M" wrote in message
.. .
Noel should hopefully be able to help you. I only
posted the other day
thinking he was not going to see your post for 24 hours
or so.
--
Mike Maltby MS-MVP



Jean wrote:

Mike,
Downloaded the MDAC verison 2.8 file and installed on
the
computer, restarted the computer and tried to open help
and also the system information files and still receive
the same message. I even tried to install the KB823559
file again, still no responce. Everything seems to be
working just fine on the computer except for the help
files and the system information files. This problem
is a
ereal stinker. Thanks again for your help, but don't
give
up on this on, please
Respectfully



.