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Having strange local network printing problem - could use some help/ideas
Using ActionTec DSL router with three machines, 2 hard-wired desktops
(both 98SE) and one wireless laptop (XP). Network has always worked fine; however, at the moment the machine that is local to the shared printer hangs up. It won't print. It won't cancel the job. As a result the other two computers are unable to print, unless I reboot the one desktop, canceling the print job in the process of rebooting. Then I can print from either of the other desktop and the laptop. It can't be the cable, since it is fine for 2 of 3. It can't be the driver since the same driver is used for all print jobs to that printer. Right? Any help would be greatly appreciated. TIA Norm |
#2
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Having strange local network printing problem - could use some help/ideas
1. You indicate ONE desktop 98SE computer is physically connected [local] to
the printer, is this correct? 2. Does the print server [the 98SE box] have actual network print serving software or are you just printing to a SHARED printer? 3. What printer [model and make] and software [version, etc.] is being used. 4. Was the printer software installed on each machine? 5. Does this occur, generally, after attempting to print FROM the XP machine to the printer? 6. What are the settings for the printer on each of the machines? 7. Do you use MAPPED drives? 8. Have all machines been updated? 9. Have you re-checked your network and firewall settings? -- MEB http://peoplescounsel.orgfree.com -- _________ "normc" wrote in message ... | Using ActionTec DSL router with three machines, 2 hard-wired desktops | (both 98SE) and one wireless laptop (XP). | | Network has always worked fine; however, at the moment the machine that | is local to the shared printer hangs up. It won't print. It won't | cancel the job. As a result the other two computers are unable to | print, unless I reboot the one desktop, canceling the print job in the | process of rebooting. | | Then I can print from either of the other desktop and the laptop. | | It can't be the cable, since it is fine for 2 of 3. It can't be the | driver since the same driver is used for all print jobs to that printer. | Right? | | Any help would be greatly appreciated. | | TIA | | Norm |
#3
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Having strange local network printing problem - could use some help/ideas
1. You indicate ONE desktop 98SE computer is physically connected [local] to
the printer, is this correct? 2. Does the print server [the 98SE box] have actual network print serving software or are you just printing to a SHARED printer? 3. What printer [model and make] and software [version, etc.] is being used. 4. Was the printer software installed on each machine? 5. Does this occur, generally, after attempting to print FROM the XP machine to the printer? 6. What are the settings for the printer on each of the machines? 7. Do you use MAPPED drives? 8. Have all machines been updated? 9. Have you re-checked your network and firewall settings? -- MEB http://peoplescounsel.orgfree.com -- _________ "normc" wrote in message ... | Using ActionTec DSL router with three machines, 2 hard-wired desktops | (both 98SE) and one wireless laptop (XP). | | Network has always worked fine; however, at the moment the machine that | is local to the shared printer hangs up. It won't print. It won't | cancel the job. As a result the other two computers are unable to | print, unless I reboot the one desktop, canceling the print job in the | process of rebooting. | | Then I can print from either of the other desktop and the laptop. | | It can't be the cable, since it is fine for 2 of 3. It can't be the | driver since the same driver is used for all print jobs to that printer. | Right? | | Any help would be greatly appreciated. | | TIA | | Norm |
#4
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Having strange local network printing problem - could use somehelp/ideas
MEB wrote:
1. You indicate ONE desktop 98SE computer is physically connected [local] to the printer, is this correct? Yes. 2. Does the print server [the 98SE box] have actual network print serving software or are you just printing to a SHARED printer? Just printing to a shared printer. 3. What printer [model and make] and software [version, etc.] is being used. HP Deskjet 970Cxi with driver files hpzusb00.sys and VMM32.VXD[ntkem.vxd] v1.16.9.0 4. Was the printer software installed on each machine? No. 5. Does this occur, generally, after attempting to print FROM the XP machine to the printer? No. I shut down everything at night. In the morn, if I turn on only the machine connected to the printer, it won't print. That is, it won't print under any of the circumstances I have tried. 6. What are the settings for the printer on each of the machines? Could you be a little more specific about these settings? 7. Do you use MAPPED drives? No 8. Have all machines been updated? Not sure what you are looking for here. Especially since everything was working fine and no software has been added or changed. I'm pretty fussy about how much I load up on MSFT mammouth updates. I run my laptop with XPSP2. The desktops with 98SE. 9. Have you re-checked your network and firewall settings? Not sure what you are looking for here either, for the same reasons. Are you asking about all firewalls or the XP firewall or the modem firewall? Tell me a little about what you are getting at where I commented. I'm pretty literate. Been playing with computers for over 50 years (Bendix G-15 1957). Thanks for your time. |
#5
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Having strange local network printing problem - could use somehelp/ideas
MEB wrote:
1. You indicate ONE desktop 98SE computer is physically connected [local] to the printer, is this correct? Yes. 2. Does the print server [the 98SE box] have actual network print serving software or are you just printing to a SHARED printer? Just printing to a shared printer. 3. What printer [model and make] and software [version, etc.] is being used. HP Deskjet 970Cxi with driver files hpzusb00.sys and VMM32.VXD[ntkem.vxd] v1.16.9.0 4. Was the printer software installed on each machine? No. 5. Does this occur, generally, after attempting to print FROM the XP machine to the printer? No. I shut down everything at night. In the morn, if I turn on only the machine connected to the printer, it won't print. That is, it won't print under any of the circumstances I have tried. 6. What are the settings for the printer on each of the machines? Could you be a little more specific about these settings? 7. Do you use MAPPED drives? No 8. Have all machines been updated? Not sure what you are looking for here. Especially since everything was working fine and no software has been added or changed. I'm pretty fussy about how much I load up on MSFT mammouth updates. I run my laptop with XPSP2. The desktops with 98SE. 9. Have you re-checked your network and firewall settings? Not sure what you are looking for here either, for the same reasons. Are you asking about all firewalls or the XP firewall or the modem firewall? Tell me a little about what you are getting at where I commented. I'm pretty literate. Been playing with computers for over 50 years (Bendix G-15 1957). Thanks for your time. |
#6
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Having strange local network printing problem - could use some help/ideas
Let me start by thanking you for answering using the number questions, they are to allow a diagnostic routine to be developed. I normally use a 10 or more question post [when limited information has been presented], but I wanted to attempt to explain the diagnostic procedure as many don't understand the process. Sorry you got picked for this activity, I hope you don't mind. I'm not necessarily explaining *just for you*, so don't take offense, but to those seeking help generally [remember this is received or will be found by numerous others across the planet]. See inline for response/explanations. "normc" wrote in message news | MEB wrote: | 1. You indicate ONE desktop 98SE computer is physically connected [local] to | the printer, is this correct? | | Yes. Thank you. This helps negate issues with a router connected [network served] printer which might have issues with lease or otherwise.. | | | 2. Does the print server [the 98SE box] have actual network print serving | software or are you just printing to a SHARED printer? | | Just printing to a shared printer. This help define whether we would be dealing with multiple issues, including whether the networking software may be part of the issue. | | | 3. What printer [model and make] and software [version, etc.] is being | used. | | HP Deskjet 970Cxi with driver files hpzusb00.sys and | VMM32.VXD[ntkem.vxd] v1.16.9.0 When posting for help, it is a good idea to put as much related and relevant information system-wise into the first post. It allows the parties attempting to help, isolate the potential problems easier, and allows other who might be helping, to point to areas which may have been overlooked by others.. | | | 4. Was the printer software installed on each machine? | | No. This defines that we are dealing with a single install ON the the actual 98SE base OS to which the printer is connected. Taken with the other responses helps to further define potentials involved. | | | 5. Does this occur, generally, after attempting to print FROM the XP machine | to the printer? | | No. I shut down everything at night. In the morn, if I turn on only | the machine connected to the printer, it won't print. That is, it won't | print under any of the circumstances I have tried. This negates, in part, the issue of the XP box taking control of the printer and failing to release control while the network is involved/running. This still potentially leaves spooling issues, possible issues with the failed release/clearing of the printer/spooling, and other. We now know the printer is directly connected to its printing software and not *through* the router. We also know this is a persistant issue, not specific to XP, not specific to a running network, and not specific to a system that may have residual connections running [its a COLD system] except for the router(s) [or do you turn that/them off as well?]. | | 6. What are the settings for the printer on each of the machines? | | Could you be a little more specific about these settings? As we are dealing with a single 98SE box WITH the printer software and the physical connection [as we now know from the previous questions], and NOT having print server software in the mix: we are looking at the spooler settings, print format [raw or otherwise], whether the controlling computer has: captured the port, its timeout settings, proper port software/settings, etc. specific to this one computer [presently]. | | | 7. Do you use MAPPED drives? | | No Okay, here, we were attempting to determine whether the mapped drives MIGHT have had an effect in the issue [persitant connections]. | | | 8. Have all machines been updated? | | Not sure what you are looking for here. Especially since everything was | working fine and no software has been added or changed. | | I'm pretty fussy about how much I load up on MSFT mammouth updates. I | run my laptop with XPSP2. The desktops with 98SE. Okay, there were some issues with some of XP's updates which were causing issues in the network environment. If you are manually doing updates, we would need to run through most of those old issues, though we might be able to do so [to test] without that information. See the below. | | 9. Have you re-checked your network and firewall settings? | | Not sure what you are looking for here either, for the same reasons. As you are having issues locally [base/server system, physically connected] at present these are not important UNLESS after the poposed fix {below} works and the issue re-appears; or it fails, and we need to review other potentials. | | Are you asking about all firewalls or the XP firewall or the modem firewall? Actually, ALL. From there, if this related to a running network with a true networked printer, and/or constant network, and/or had been XP, and/or other issues related to the prior questions, we would have also dealt with the Anti-virus, Anti-SpyWare, and other software and network specific potentials, such as: Norton Security Suite or McAffe's , is it installed, etc.. | | Tell me a little about what you are getting at where I commented. I'm | pretty literate. Been playing with computers for over 50 years (Bendix | G-15 1957). Wow, been at for awhile I see, even a bit before me. Let's see if we can get more definition to the issue(s) involved. | | Thanks for your time. I hope the above explains the diagnostic issues work-through, or at least helps in the thought process. Let me now add those other questions. 10. And a question which related to 9. Do you have either of Norton or McAfee programs/suites installed? 10a. If not what programs are you running ON THE BASE 98SE computer which might interfere with the printing process? 10b. Did you try disabling these programs? Though not generally thought of during self-diagnosis of shared printers [or other networking issues], some of these programs MIGHT interfere as they include file monitoring, local access scanners, and other which MIGHT be involved. IF they were updated around the time that the issue popped-up, they MIGHT be involved, even though they may have previously worked without causing any errors. 11. The next obvious question would now be and have been 11 for an original post: Did you try uninstalling and re-installing the printing software and did you re-check those printer settings? 11a. Did you, if you re-installed, re-share the printer locally and re-install that share on the other systems? 11b. Did you FIRST [prior to un-installation and re-installation] remove the old shared printer [locally and on the other network nodes]? 11c. Did you re-check your firewall, Anti-Virus and other for this new allowance? *A* This is the proposed first fix if this was NOT done, particularly as we now know we have a basically *isolated system* to deal with. It MAY, however, have not been recommended had the other questions pointed to a running network, or other networking issues. Not that it would have hurt had you done that, but we would have worked through some obvious network potentials FIRST, like the firewall, router, XP updates, etc.and you had indicated that you DID check the printer software settings. Removing the shared printer PRIOR to un-installation, helps negate a false connection [the old share{d printer}] from interfering with the new installation and how it communicates locally and with the network. Leaving the old share ANYWHERE on the network might cause issues as it is searched for. XP and VISTA users might notice this more than 9X users, though all will notice delays 12. Did you try resetting/refreshing the router [manual shutoff for several minutes to clear the router buffers] and did you check its settings. This question relates to whether there MAY be issues with the router or its software which, taken with these other questions and response will help isolate the potentials to a more limited diagnosis. IF the 98SE printer controller is also the router controller [contains the software] then there could. potentially, be a related issue involved as well. Hope this explains where we are headed, and with your understanding of how *I* work through these issues. Its like walking backwards from the obvious [networked? then first check network issues, but garner other information as well] to the easiest [re-install software]. However, I don't always use the easiest attempt FIRST [like re-installing software], as that MAY do nothing more than waste time [though if done, one can put that on a back burner, so to speak] as at times, you then might run across new installation issues compounding the actual issue(s); or introducing new, while leaving the original issue(s) in the background unresolved INCREASING the difficulty of diagnosis. -- MEB http://peoplescounsel.orgfree.com -- _________ |
#7
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Having strange local network printing problem - could use some help/ideas
Let me start by thanking you for answering using the number questions, they are to allow a diagnostic routine to be developed. I normally use a 10 or more question post [when limited information has been presented], but I wanted to attempt to explain the diagnostic procedure as many don't understand the process. Sorry you got picked for this activity, I hope you don't mind. I'm not necessarily explaining *just for you*, so don't take offense, but to those seeking help generally [remember this is received or will be found by numerous others across the planet]. See inline for response/explanations. "normc" wrote in message news | MEB wrote: | 1. You indicate ONE desktop 98SE computer is physically connected [local] to | the printer, is this correct? | | Yes. Thank you. This helps negate issues with a router connected [network served] printer which might have issues with lease or otherwise.. | | | 2. Does the print server [the 98SE box] have actual network print serving | software or are you just printing to a SHARED printer? | | Just printing to a shared printer. This help define whether we would be dealing with multiple issues, including whether the networking software may be part of the issue. | | | 3. What printer [model and make] and software [version, etc.] is being | used. | | HP Deskjet 970Cxi with driver files hpzusb00.sys and | VMM32.VXD[ntkem.vxd] v1.16.9.0 When posting for help, it is a good idea to put as much related and relevant information system-wise into the first post. It allows the parties attempting to help, isolate the potential problems easier, and allows other who might be helping, to point to areas which may have been overlooked by others.. | | | 4. Was the printer software installed on each machine? | | No. This defines that we are dealing with a single install ON the the actual 98SE base OS to which the printer is connected. Taken with the other responses helps to further define potentials involved. | | | 5. Does this occur, generally, after attempting to print FROM the XP machine | to the printer? | | No. I shut down everything at night. In the morn, if I turn on only | the machine connected to the printer, it won't print. That is, it won't | print under any of the circumstances I have tried. This negates, in part, the issue of the XP box taking control of the printer and failing to release control while the network is involved/running. This still potentially leaves spooling issues, possible issues with the failed release/clearing of the printer/spooling, and other. We now know the printer is directly connected to its printing software and not *through* the router. We also know this is a persistant issue, not specific to XP, not specific to a running network, and not specific to a system that may have residual connections running [its a COLD system] except for the router(s) [or do you turn that/them off as well?]. | | 6. What are the settings for the printer on each of the machines? | | Could you be a little more specific about these settings? As we are dealing with a single 98SE box WITH the printer software and the physical connection [as we now know from the previous questions], and NOT having print server software in the mix: we are looking at the spooler settings, print format [raw or otherwise], whether the controlling computer has: captured the port, its timeout settings, proper port software/settings, etc. specific to this one computer [presently]. | | | 7. Do you use MAPPED drives? | | No Okay, here, we were attempting to determine whether the mapped drives MIGHT have had an effect in the issue [persitant connections]. | | | 8. Have all machines been updated? | | Not sure what you are looking for here. Especially since everything was | working fine and no software has been added or changed. | | I'm pretty fussy about how much I load up on MSFT mammouth updates. I | run my laptop with XPSP2. The desktops with 98SE. Okay, there were some issues with some of XP's updates which were causing issues in the network environment. If you are manually doing updates, we would need to run through most of those old issues, though we might be able to do so [to test] without that information. See the below. | | 9. Have you re-checked your network and firewall settings? | | Not sure what you are looking for here either, for the same reasons. As you are having issues locally [base/server system, physically connected] at present these are not important UNLESS after the poposed fix {below} works and the issue re-appears; or it fails, and we need to review other potentials. | | Are you asking about all firewalls or the XP firewall or the modem firewall? Actually, ALL. From there, if this related to a running network with a true networked printer, and/or constant network, and/or had been XP, and/or other issues related to the prior questions, we would have also dealt with the Anti-virus, Anti-SpyWare, and other software and network specific potentials, such as: Norton Security Suite or McAffe's , is it installed, etc.. | | Tell me a little about what you are getting at where I commented. I'm | pretty literate. Been playing with computers for over 50 years (Bendix | G-15 1957). Wow, been at for awhile I see, even a bit before me. Let's see if we can get more definition to the issue(s) involved. | | Thanks for your time. I hope the above explains the diagnostic issues work-through, or at least helps in the thought process. Let me now add those other questions. 10. And a question which related to 9. Do you have either of Norton or McAfee programs/suites installed? 10a. If not what programs are you running ON THE BASE 98SE computer which might interfere with the printing process? 10b. Did you try disabling these programs? Though not generally thought of during self-diagnosis of shared printers [or other networking issues], some of these programs MIGHT interfere as they include file monitoring, local access scanners, and other which MIGHT be involved. IF they were updated around the time that the issue popped-up, they MIGHT be involved, even though they may have previously worked without causing any errors. 11. The next obvious question would now be and have been 11 for an original post: Did you try uninstalling and re-installing the printing software and did you re-check those printer settings? 11a. Did you, if you re-installed, re-share the printer locally and re-install that share on the other systems? 11b. Did you FIRST [prior to un-installation and re-installation] remove the old shared printer [locally and on the other network nodes]? 11c. Did you re-check your firewall, Anti-Virus and other for this new allowance? *A* This is the proposed first fix if this was NOT done, particularly as we now know we have a basically *isolated system* to deal with. It MAY, however, have not been recommended had the other questions pointed to a running network, or other networking issues. Not that it would have hurt had you done that, but we would have worked through some obvious network potentials FIRST, like the firewall, router, XP updates, etc.and you had indicated that you DID check the printer software settings. Removing the shared printer PRIOR to un-installation, helps negate a false connection [the old share{d printer}] from interfering with the new installation and how it communicates locally and with the network. Leaving the old share ANYWHERE on the network might cause issues as it is searched for. XP and VISTA users might notice this more than 9X users, though all will notice delays 12. Did you try resetting/refreshing the router [manual shutoff for several minutes to clear the router buffers] and did you check its settings. This question relates to whether there MAY be issues with the router or its software which, taken with these other questions and response will help isolate the potentials to a more limited diagnosis. IF the 98SE printer controller is also the router controller [contains the software] then there could. potentially, be a related issue involved as well. Hope this explains where we are headed, and with your understanding of how *I* work through these issues. Its like walking backwards from the obvious [networked? then first check network issues, but garner other information as well] to the easiest [re-install software]. However, I don't always use the easiest attempt FIRST [like re-installing software], as that MAY do nothing more than waste time [though if done, one can put that on a back burner, so to speak] as at times, you then might run across new installation issues compounding the actual issue(s); or introducing new, while leaving the original issue(s) in the background unresolved INCREASING the difficulty of diagnosis. -- MEB http://peoplescounsel.orgfree.com -- _________ |
#8
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Having strange local network printing problem - could use somehelp/ideas
In reading your post below, I happened to think, why don't I just take
the base machine out of the network and try printing with it out. That oughtta tell us something. I'll try that in the morning and respond to your post. Thanks again. MEB wrote: Let me start by thanking you for answering using the number questions, they are to allow a diagnostic routine to be developed. I normally use a 10 or more question post [when limited information has been presented], but I wanted to attempt to explain the diagnostic procedure as many don't understand the process. Sorry you got picked for this activity, I hope you don't mind. I'm not necessarily explaining *just for you*, so don't take offense, but to those seeking help generally [remember this is received or will be found by numerous others across the planet]. See inline for response/explanations. "normc" wrote in message news | MEB wrote: | 1. You indicate ONE desktop 98SE computer is physically connected [local] to | the printer, is this correct? | | Yes. Thank you. This helps negate issues with a router connected [network served] printer which might have issues with lease or otherwise.. | | | 2. Does the print server [the 98SE box] have actual network print serving | software or are you just printing to a SHARED printer? | | Just printing to a shared printer. This help define whether we would be dealing with multiple issues, including whether the networking software may be part of the issue. | | | 3. What printer [model and make] and software [version, etc.] is being | used. | | HP Deskjet 970Cxi with driver files hpzusb00.sys and | VMM32.VXD[ntkem.vxd] v1.16.9.0 When posting for help, it is a good idea to put as much related and relevant information system-wise into the first post. It allows the parties attempting to help, isolate the potential problems easier, and allows other who might be helping, to point to areas which may have been overlooked by others.. | | | 4. Was the printer software installed on each machine? | | No. This defines that we are dealing with a single install ON the the actual 98SE base OS to which the printer is connected. Taken with the other responses helps to further define potentials involved. | | | 5. Does this occur, generally, after attempting to print FROM the XP machine | to the printer? | | No. I shut down everything at night. In the morn, if I turn on only | the machine connected to the printer, it won't print. That is, it won't | print under any of the circumstances I have tried. This negates, in part, the issue of the XP box taking control of the printer and failing to release control while the network is involved/running. This still potentially leaves spooling issues, possible issues with the failed release/clearing of the printer/spooling, and other. We now know the printer is directly connected to its printing software and not *through* the router. We also know this is a persistant issue, not specific to XP, not specific to a running network, and not specific to a system that may have residual connections running [its a COLD system] except for the router(s) [or do you turn that/them off as well?]. | | 6. What are the settings for the printer on each of the machines? | | Could you be a little more specific about these settings? As we are dealing with a single 98SE box WITH the printer software and the physical connection [as we now know from the previous questions], and NOT having print server software in the mix: we are looking at the spooler settings, print format [raw or otherwise], whether the controlling computer has: captured the port, its timeout settings, proper port software/settings, etc. specific to this one computer [presently]. | | | 7. Do you use MAPPED drives? | | No Okay, here, we were attempting to determine whether the mapped drives MIGHT have had an effect in the issue [persitant connections]. | | | 8. Have all machines been updated? | | Not sure what you are looking for here. Especially since everything was | working fine and no software has been added or changed. | | I'm pretty fussy about how much I load up on MSFT mammouth updates. I | run my laptop with XPSP2. The desktops with 98SE. Okay, there were some issues with some of XP's updates which were causing issues in the network environment. If you are manually doing updates, we would need to run through most of those old issues, though we might be able to do so [to test] without that information. See the below. | | 9. Have you re-checked your network and firewall settings? | | Not sure what you are looking for here either, for the same reasons. As you are having issues locally [base/server system, physically connected] at present these are not important UNLESS after the poposed fix {below} works and the issue re-appears; or it fails, and we need to review other potentials. | | Are you asking about all firewalls or the XP firewall or the modem firewall? Actually, ALL. From there, if this related to a running network with a true networked printer, and/or constant network, and/or had been XP, and/or other issues related to the prior questions, we would have also dealt with the Anti-virus, Anti-SpyWare, and other software and network specific potentials, such as: Norton Security Suite or McAffe's , is it installed, etc.. | | Tell me a little about what you are getting at where I commented. I'm | pretty literate. Been playing with computers for over 50 years (Bendix | G-15 1957). Wow, been at for awhile I see, even a bit before me. Let's see if we can get more definition to the issue(s) involved. | | Thanks for your time. I hope the above explains the diagnostic issues work-through, or at least helps in the thought process. Let me now add those other questions. 10. And a question which related to 9. Do you have either of Norton or McAfee programs/suites installed? 10a. If not what programs are you running ON THE BASE 98SE computer which might interfere with the printing process? 10b. Did you try disabling these programs? Though not generally thought of during self-diagnosis of shared printers [or other networking issues], some of these programs MIGHT interfere as they include file monitoring, local access scanners, and other which MIGHT be involved. IF they were updated around the time that the issue popped-up, they MIGHT be involved, even though they may have previously worked without causing any errors. 11. The next obvious question would now be and have been 11 for an original post: Did you try uninstalling and re-installing the printing software and did you re-check those printer settings? 11a. Did you, if you re-installed, re-share the printer locally and re-install that share on the other systems? 11b. Did you FIRST [prior to un-installation and re-installation] remove the old shared printer [locally and on the other network nodes]? 11c. Did you re-check your firewall, Anti-Virus and other for this new allowance? *A* This is the proposed first fix if this was NOT done, particularly as we now know we have a basically *isolated system* to deal with. It MAY, however, have not been recommended had the other questions pointed to a running network, or other networking issues. Not that it would have hurt had you done that, but we would have worked through some obvious network potentials FIRST, like the firewall, router, XP updates, etc.and you had indicated that you DID check the printer software settings. Removing the shared printer PRIOR to un-installation, helps negate a false connection [the old share{d printer}] from interfering with the new installation and how it communicates locally and with the network. Leaving the old share ANYWHERE on the network might cause issues as it is searched for. XP and VISTA users might notice this more than 9X users, though all will notice delays 12. Did you try resetting/refreshing the router [manual shutoff for several minutes to clear the router buffers] and did you check its settings. This question relates to whether there MAY be issues with the router or its software which, taken with these other questions and response will help isolate the potentials to a more limited diagnosis. IF the 98SE printer controller is also the router controller [contains the software] then there could. potentially, be a related issue involved as well. Hope this explains where we are headed, and with your understanding of how *I* work through these issues. Its like walking backwards from the obvious [networked? then first check network issues, but garner other information as well] to the easiest [re-install software]. However, I don't always use the easiest attempt FIRST [like re-installing software], as that MAY do nothing more than waste time [though if done, one can put that on a back burner, so to speak] as at times, you then might run across new installation issues compounding the actual issue(s); or introducing new, while leaving the original issue(s) in the background unresolved INCREASING the difficulty of diagnosis. |
#9
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Having strange local network printing problem - could use somehelp/ideas
In reading your post below, I happened to think, why don't I just take
the base machine out of the network and try printing with it out. That oughtta tell us something. I'll try that in the morning and respond to your post. Thanks again. MEB wrote: Let me start by thanking you for answering using the number questions, they are to allow a diagnostic routine to be developed. I normally use a 10 or more question post [when limited information has been presented], but I wanted to attempt to explain the diagnostic procedure as many don't understand the process. Sorry you got picked for this activity, I hope you don't mind. I'm not necessarily explaining *just for you*, so don't take offense, but to those seeking help generally [remember this is received or will be found by numerous others across the planet]. See inline for response/explanations. "normc" wrote in message news | MEB wrote: | 1. You indicate ONE desktop 98SE computer is physically connected [local] to | the printer, is this correct? | | Yes. Thank you. This helps negate issues with a router connected [network served] printer which might have issues with lease or otherwise.. | | | 2. Does the print server [the 98SE box] have actual network print serving | software or are you just printing to a SHARED printer? | | Just printing to a shared printer. This help define whether we would be dealing with multiple issues, including whether the networking software may be part of the issue. | | | 3. What printer [model and make] and software [version, etc.] is being | used. | | HP Deskjet 970Cxi with driver files hpzusb00.sys and | VMM32.VXD[ntkem.vxd] v1.16.9.0 When posting for help, it is a good idea to put as much related and relevant information system-wise into the first post. It allows the parties attempting to help, isolate the potential problems easier, and allows other who might be helping, to point to areas which may have been overlooked by others.. | | | 4. Was the printer software installed on each machine? | | No. This defines that we are dealing with a single install ON the the actual 98SE base OS to which the printer is connected. Taken with the other responses helps to further define potentials involved. | | | 5. Does this occur, generally, after attempting to print FROM the XP machine | to the printer? | | No. I shut down everything at night. In the morn, if I turn on only | the machine connected to the printer, it won't print. That is, it won't | print under any of the circumstances I have tried. This negates, in part, the issue of the XP box taking control of the printer and failing to release control while the network is involved/running. This still potentially leaves spooling issues, possible issues with the failed release/clearing of the printer/spooling, and other. We now know the printer is directly connected to its printing software and not *through* the router. We also know this is a persistant issue, not specific to XP, not specific to a running network, and not specific to a system that may have residual connections running [its a COLD system] except for the router(s) [or do you turn that/them off as well?]. | | 6. What are the settings for the printer on each of the machines? | | Could you be a little more specific about these settings? As we are dealing with a single 98SE box WITH the printer software and the physical connection [as we now know from the previous questions], and NOT having print server software in the mix: we are looking at the spooler settings, print format [raw or otherwise], whether the controlling computer has: captured the port, its timeout settings, proper port software/settings, etc. specific to this one computer [presently]. | | | 7. Do you use MAPPED drives? | | No Okay, here, we were attempting to determine whether the mapped drives MIGHT have had an effect in the issue [persitant connections]. | | | 8. Have all machines been updated? | | Not sure what you are looking for here. Especially since everything was | working fine and no software has been added or changed. | | I'm pretty fussy about how much I load up on MSFT mammouth updates. I | run my laptop with XPSP2. The desktops with 98SE. Okay, there were some issues with some of XP's updates which were causing issues in the network environment. If you are manually doing updates, we would need to run through most of those old issues, though we might be able to do so [to test] without that information. See the below. | | 9. Have you re-checked your network and firewall settings? | | Not sure what you are looking for here either, for the same reasons. As you are having issues locally [base/server system, physically connected] at present these are not important UNLESS after the poposed fix {below} works and the issue re-appears; or it fails, and we need to review other potentials. | | Are you asking about all firewalls or the XP firewall or the modem firewall? Actually, ALL. From there, if this related to a running network with a true networked printer, and/or constant network, and/or had been XP, and/or other issues related to the prior questions, we would have also dealt with the Anti-virus, Anti-SpyWare, and other software and network specific potentials, such as: Norton Security Suite or McAffe's , is it installed, etc.. | | Tell me a little about what you are getting at where I commented. I'm | pretty literate. Been playing with computers for over 50 years (Bendix | G-15 1957). Wow, been at for awhile I see, even a bit before me. Let's see if we can get more definition to the issue(s) involved. | | Thanks for your time. I hope the above explains the diagnostic issues work-through, or at least helps in the thought process. Let me now add those other questions. 10. And a question which related to 9. Do you have either of Norton or McAfee programs/suites installed? 10a. If not what programs are you running ON THE BASE 98SE computer which might interfere with the printing process? 10b. Did you try disabling these programs? Though not generally thought of during self-diagnosis of shared printers [or other networking issues], some of these programs MIGHT interfere as they include file monitoring, local access scanners, and other which MIGHT be involved. IF they were updated around the time that the issue popped-up, they MIGHT be involved, even though they may have previously worked without causing any errors. 11. The next obvious question would now be and have been 11 for an original post: Did you try uninstalling and re-installing the printing software and did you re-check those printer settings? 11a. Did you, if you re-installed, re-share the printer locally and re-install that share on the other systems? 11b. Did you FIRST [prior to un-installation and re-installation] remove the old shared printer [locally and on the other network nodes]? 11c. Did you re-check your firewall, Anti-Virus and other for this new allowance? *A* This is the proposed first fix if this was NOT done, particularly as we now know we have a basically *isolated system* to deal with. It MAY, however, have not been recommended had the other questions pointed to a running network, or other networking issues. Not that it would have hurt had you done that, but we would have worked through some obvious network potentials FIRST, like the firewall, router, XP updates, etc.and you had indicated that you DID check the printer software settings. Removing the shared printer PRIOR to un-installation, helps negate a false connection [the old share{d printer}] from interfering with the new installation and how it communicates locally and with the network. Leaving the old share ANYWHERE on the network might cause issues as it is searched for. XP and VISTA users might notice this more than 9X users, though all will notice delays 12. Did you try resetting/refreshing the router [manual shutoff for several minutes to clear the router buffers] and did you check its settings. This question relates to whether there MAY be issues with the router or its software which, taken with these other questions and response will help isolate the potentials to a more limited diagnosis. IF the 98SE printer controller is also the router controller [contains the software] then there could. potentially, be a related issue involved as well. Hope this explains where we are headed, and with your understanding of how *I* work through these issues. Its like walking backwards from the obvious [networked? then first check network issues, but garner other information as well] to the easiest [re-install software]. However, I don't always use the easiest attempt FIRST [like re-installing software], as that MAY do nothing more than waste time [though if done, one can put that on a back burner, so to speak] as at times, you then might run across new installation issues compounding the actual issue(s); or introducing new, while leaving the original issue(s) in the background unresolved INCREASING the difficulty of diagnosis. |
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Having strange local network printing problem - could use some help/ideas
Excellent place to start.. let me know how it works out..
-- MEB http://peoplescounsel.orgfree.com -- _________ "normc" wrote in message ... | In reading your post below, I happened to think, why don't I just take | the base machine out of the network and try printing with it out. That | oughtta tell us something. | | I'll try that in the morning and respond to your post. | | Thanks again. | | | MEB wrote: | Let me start by thanking you for answering using the number questions, they | are to allow a diagnostic routine to be developed. I normally use a 10 or | more question post [when limited information has been presented], but I | wanted to attempt to explain the diagnostic procedure as many don't | understand the process. Sorry you got picked for this activity, I hope you | don't mind. I'm not necessarily explaining *just for you*, so don't take | offense, but to those seeking help generally [remember this is received or | will be found by numerous others across the planet]. | | See inline for response/explanations. | | "normc" wrote in message | news | | MEB wrote: | | 1. You indicate ONE desktop 98SE computer is physically connected | [local] to | | the printer, is this correct? | | | | Yes. | | Thank you. This helps negate issues with a router connected [network | served] printer which might have issues with lease or otherwise.. | | | | | | | 2. Does the print server [the 98SE box] have actual network print | serving | | software or are you just printing to a SHARED printer? | | | | Just printing to a shared printer. | | This help define whether we would be dealing with multiple issues, | including whether the networking software may be part of the issue. | | | | | | | 3. What printer [model and make] and software [version, etc.] is being | | used. | | | | HP Deskjet 970Cxi with driver files hpzusb00.sys and | | VMM32.VXD[ntkem.vxd] v1.16.9.0 | | When posting for help, it is a good idea to put as much related and | relevant information system-wise into the first post. It allows the parties | attempting to help, isolate the potential problems easier, and allows other | who might be helping, to point to areas which may have been overlooked by | others.. | | | | | | | 4. Was the printer software installed on each machine? | | | | No. | | This defines that we are dealing with a single install ON the the actual | 98SE base OS to which the printer is connected. Taken with the other | responses helps to further define potentials involved. | | | | | | | 5. Does this occur, generally, after attempting to print FROM the XP | machine | | to the printer? | | | | No. I shut down everything at night. In the morn, if I turn on only | | the machine connected to the printer, it won't print. That is, it won't | | print under any of the circumstances I have tried. | | This negates, in part, the issue of the XP box taking control of the | printer and failing to release control while the network is | involved/running. This still potentially leaves spooling issues, possible | issues with the failed release/clearing of the printer/spooling, and other. | We now know the printer is directly connected to its printing software and | not *through* the router. We also know this is a persistant issue, not | specific to XP, not specific to a running network, and not specific to a | system that may have residual connections running [its a COLD system] except | for the router(s) [or do you turn that/them off as well?]. | | | | | 6. What are the settings for the printer on each of the machines? | | | | Could you be a little more specific about these settings? | | As we are dealing with a single 98SE box WITH the printer software and the | physical connection [as we now know from the previous questions], and NOT | having print server software in the mix: we are looking at the spooler | settings, print format [raw or otherwise], whether the controlling computer | has: captured the port, its timeout settings, proper port software/settings, | etc. specific to this one computer [presently]. | | | | | | | 7. Do you use MAPPED drives? | | | | No | | Okay, here, we were attempting to determine whether the mapped drives MIGHT | have had an effect in the issue [persitant connections]. | | | | | | | 8. Have all machines been updated? | | | | Not sure what you are looking for here. Especially since everything was | | working fine and no software has been added or changed. | | | | I'm pretty fussy about how much I load up on MSFT mammouth updates. I | | run my laptop with XPSP2. The desktops with 98SE. | | Okay, there were some issues with some of XP's updates which were causing | issues in the network environment. If you are manually doing updates, we | would need to run through most of those old issues, though we might be able | to do so [to test] without that information. See the below. | | | | | 9. Have you re-checked your network and firewall settings? | | | | Not sure what you are looking for here either, for the same reasons. | | As you are having issues locally [base/server system, physically connected] | at present these are not important UNLESS after the poposed fix {below} | works and the issue re-appears; or it fails, and we need to review other | potentials. | | | | | Are you asking about all firewalls or the XP firewall or the modem | firewall? | | Actually, ALL. From there, if this related to a running network with a true | networked printer, and/or constant network, and/or had been XP, and/or other | issues related to the prior questions, we would have also dealt with the | Anti-virus, Anti-SpyWare, and other software and network specific | potentials, such as: Norton Security Suite or McAffe's , is it installed, | etc.. | | | | | Tell me a little about what you are getting at where I commented. I'm | | pretty literate. Been playing with computers for over 50 years (Bendix | | G-15 1957). | | Wow, been at for awhile I see, even a bit before me. Let's see if we can | get more definition to the issue(s) involved. | | | | | Thanks for your time. | | I hope the above explains the diagnostic issues work-through, or at least | helps in the thought process. Let me now add those other questions. | | 10. And a question which related to 9. Do you have either of Norton or | McAfee programs/suites installed? | 10a. If not what programs are you running ON THE BASE 98SE computer which | might interfere with the printing process? | 10b. Did you try disabling these programs? | Though not generally thought of during self-diagnosis of shared printers | [or other networking issues], some of these programs MIGHT interfere as they | include file monitoring, local access scanners, and other which MIGHT be | involved. IF they were updated around the time that the issue popped-up, | they MIGHT be involved, even though they may have previously worked without | causing any errors. | | 11. The next obvious question would now be and have been 11 for an original | post: Did you try uninstalling and re-installing the printing software and | did you re-check those printer settings? | 11a. Did you, if you re-installed, re-share the printer locally and | re-install that share on the other systems? | 11b. Did you FIRST [prior to un-installation and re-installation] remove the | old shared printer [locally and on the other network nodes]? | 11c. Did you re-check your firewall, Anti-Virus and other for this new | allowance? | *A* This is the proposed first fix if this was NOT done, particularly as we | now know we have a basically *isolated system* to deal with. It MAY, | however, have not been recommended had the other questions pointed to a | running network, or other networking issues. Not that it would have hurt had | you done that, but we would have worked through some obvious network | potentials FIRST, like the firewall, router, XP updates, etc.and you had | indicated that you DID check the printer software settings. | Removing the shared printer PRIOR to un-installation, helps negate a false | connection [the old share{d printer}] from interfering with the new | installation and how it communicates locally and with the network. Leaving | the old share ANYWHERE on the network might cause issues as it is searched | for. XP and VISTA users might notice this more than 9X users, though all | will notice delays | | 12. Did you try resetting/refreshing the router [manual shutoff for several | minutes to clear the router buffers] and did you check its settings. | This question relates to whether there MAY be issues with the router or its | software which, taken with these other questions and response will help | isolate the potentials to a more limited diagnosis. IF the 98SE printer | controller is also the router controller [contains the software] then there | could. potentially, be a related issue involved as well. | | Hope this explains where we are headed, and with your understanding of how | *I* work through these issues. | Its like walking backwards from the obvious [networked? then first check | network issues, but garner other information as well] to the easiest | [re-install software]. However, I don't always use the easiest attempt FIRST | [like re-installing software], as that MAY do nothing more than waste time | [though if done, one can put that on a back burner, so to speak] as at | times, you then might run across new installation issues compounding the | actual issue(s); or introducing new, while leaving the original issue(s) in | the background unresolved INCREASING the difficulty of diagnosis. | |
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