Explorer caused an invalid page fault in module explorer.exe

"Jure Sah" wrote in message
...
glee wrote:
ALWAYS disable Norton/Symantec Anti-Virus autoprotection before doing any
installation, uninstall, update or repair to Internet Explorer.

Or better yet, always disable Norton.

*g*

heh I was trying to be nice, but yeah ;-)

glee wrote:
ALWAYS disable Norton/Symantec Anti-Virus autoprotection before doing any
installation, uninstall, update or repair to Internet Explorer.

Or better yet, always disable Norton.

*g*

heh I was trying to be nice, but yeah ;-)

I must say I have been repairing windows computers all this time and
never quite figured out what is up with that anti-virus package. It
doesn't even seem to be capable of updating itself, what about finding
viruses. And it caused me problems with everying from webcams ("Illegal
IP 2.0.0.1! Blocked" ...and webcam couldn't be used) right down to
trying to rid a computer of viruses it so wonderfully failed to notice
(basically, I couldn't reinstall IE, I couldn't install Firefox [virus
redirect], I couldn't alter the Hosts file to avoid viral sites and I
most certianly couldn't get Norton to simply ban the virus from adding
itself to it's Allow lists automatically [no such option]).

I think this article is preety close to doing it justice:
http://en.wikipedia.org/wiki/Talk:Norton_AntiVirus

I've no idea why people pay for this sh*t... =P

--
Model: INFJ
Primary function: Coprocessor
Secondary function: Cluster commander

Yes I'm a therian:
http://www.wikitherian.org

"Who needs a soul when you
can make other people happy?"

Booting into Safe Mode still gives me the Explorer Invalid Page Fault. Also,
I'm not sure that Norton even loads - getting the error that the
configuration file can't be found. I get that error when WINFILE.EXE is
specified in the SYSTEM.INI file as well.

I could find nothing on the Symantec web page relating to this error either.

I saw an earlier post suggesting an upgrade to XP, but I really don't want
to spend $200 on this PC, and I really don't want to replace the PC until my
son is gone (He works on web pages, and this whole mess started with him
trying to upload a file to MSN communities ;-))

Thanks for all your help. What do I try next?
--
Wayne


"Brian A." wrote:

"Wayne" wrote in message
...

I should also mention that when booting into Windows 98 (using WINFILE.EXE),
just before bringing up the log on dialogue, it reverts back to a colored DOS
screen issued by Symantec AntiVirus Auto-Protect - "Unable to determine the
location of the configuration files.". If ENTER is pressed ("OK" in
dialogue), Windows continues to the network log in dialogue.

Can you boot to Safe Mode?
Disable NAV's autoscan on boot and autoprotect.


Error Message: Explorer Caused an Invalid Page Fault in Module Browseui.dll
http://support.microsoft.com/default...74&Product=w98

SYMPTOMS
You may receive the following error message after you log on to a Windows
98-based computer:
This program has performed an illegal operation and will be shut down. If the
problem persists, contact the program vendor. If you click Details, you receive
the following error message:
- EXPLORER caused an invalid page fault in module EXPLORER.EXE at 167:00401f31
- EXPLORER caused an invalid page fault in module BROWSEUI.DLL at 167:00401f31
If you click Close, the computer starts, and the desktop is blank. When you
attempt to start the computer in Safe mode, the same problem occurs; however,
the memory address that is listed in the error message may vary.

Blank Desktop or Illegal Operations Error Message After You Install Internet
Explorer:
http://support.microsoft.com/?id=kb;en-us;249191

Recovering From a Failed Internet Explorer Upgrade in Windows 98:
http://www.cs.bsu.edu/~gjjones/admin...nd ows98.html


--

Brian A. Sesko
{ MS MVP_Shell/User }
Conflicts start where information lacks.
http://www.dts-l.org/goodpost.htm
http://basconotw.mvps.org/

With ProgMan or WinFile set as the shell in system.ini, start the computer, then run
msconfig from the Run dialog. Click Selective Startup, and un-check "Load startup
group items", click OK, and reboot. Now you should be starting without
auto-protect.
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/goodpost.htm


"Wayne" wrote in message
...
Booting into Safe Mode still gives me the Explorer Invalid Page Fault. Also,
I'm not sure that Norton even loads - getting the error that the
configuration file can't be found. I get that error when WINFILE.EXE is
specified in the SYSTEM.INI file as well.

I could find nothing on the Symantec web page relating to this error either.

I saw an earlier post suggesting an upgrade to XP, but I really don't want
to spend $200 on this PC, and I really don't want to replace the PC until my
son is gone (He works on web pages, and this whole mess started with him
trying to upload a file to MSN communities ;-))

Thanks for all your help. What do I try next?
--
Wayne


"Brian A." wrote:

"Wayne" wrote in message
...

I should also mention that when booting into Windows 98 (using WINFILE.EXE),
just before bringing up the log on dialogue, it reverts back to a colored DOS
screen issued by Symantec AntiVirus Auto-Protect - "Unable to determine the
location of the configuration files.". If ENTER is pressed ("OK" in
dialogue), Windows continues to the network log in dialogue.

Can you boot to Safe Mode?
Disable NAV's autoscan on boot and autoprotect.


Error Message: Explorer Caused an Invalid Page Fault in Module Browseui.dll
http://support.microsoft.com/default...74&Product=w98

SYMPTOMS
You may receive the following error message after you log on to a Windows
98-based computer:
This program has performed an illegal operation and will be shut down. If the
problem persists, contact the program vendor. If you click Details, you receive
the following error message:
- EXPLORER caused an invalid page fault in module EXPLORER.EXE at 167:00401f31
- EXPLORER caused an invalid page fault in module BROWSEUI.DLL at 167:00401f31
If you click Close, the computer starts, and the desktop is blank. When you
attempt to start the computer in Safe mode, the same problem occurs; however,
the memory address that is listed in the error message may vary.

Blank Desktop or Illegal Operations Error Message After You Install Internet
Explorer:
http://support.microsoft.com/?id=kb;en-us;249191

Recovering From a Failed Internet Explorer Upgrade in Windows 98:

http://www.cs.bsu.edu/~gjjones/admin...nd ows98.html


--

Brian A. Sesko
{ MS MVP_Shell/User }
Conflicts start where information lacks.
http://www.dts-l.org/goodpost.htm
http://basconotw.mvps.org/

Thank you. I had forgotten about MSCONFIG - there was no entry for anything
to do with auto-protect. I disabled all items (Acrobat Assistant and Epson
Background Monitor were the only items checked). I had previously remarked
out a path in the CONFIG.SYS file pointing to Symantec (Norton Ghost) -
that's been the only reference in the startup files I've found that indicates
anything related to Symantec products.

After the changes to MSCONFIG and re-booting, I still get the Symantec error
screen, and IE6SETUP still will not run.

Thanks. I really appreciate you hanging in here with me.

--
Wayne


"glee" wrote:

With ProgMan or WinFile set as the shell in system.ini, start the computer, then run
msconfig from the Run dialog. Click Selective Startup, and un-check "Load startup
group items", click OK, and reboot. Now you should be starting without
auto-protect.
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/goodpost.htm


"Wayne" wrote in message
...
Booting into Safe Mode still gives me the Explorer Invalid Page Fault. Also,
I'm not sure that Norton even loads - getting the error that the
configuration file can't be found. I get that error when WINFILE.EXE is
specified in the SYSTEM.INI file as well.

I could find nothing on the Symantec web page relating to this error either.

I saw an earlier post suggesting an upgrade to XP, but I really don't want
to spend $200 on this PC, and I really don't want to replace the PC until my
son is gone (He works on web pages, and this whole mess started with him
trying to upload a file to MSN communities ;-))

Thanks for all your help. What do I try next?
--
Wayne


"Brian A." wrote:

"Wayne" wrote in message
...

I should also mention that when booting into Windows 98 (using WINFILE.EXE),
just before bringing up the log on dialogue, it reverts back to a colored DOS
screen issued by Symantec AntiVirus Auto-Protect - "Unable to determine the
location of the configuration files.". If ENTER is pressed ("OK" in
dialogue), Windows continues to the network log in dialogue.

Can you boot to Safe Mode?
Disable NAV's autoscan on boot and autoprotect.


Error Message: Explorer Caused an Invalid Page Fault in Module Browseui.dll
http://support.microsoft.com/default...74&Product=w98

SYMPTOMS
You may receive the following error message after you log on to a Windows
98-based computer:
This program has performed an illegal operation and will be shut down. If the
problem persists, contact the program vendor. If you click Details, you receive
the following error message:
- EXPLORER caused an invalid page fault in module EXPLORER.EXE at 167:00401f31
- EXPLORER caused an invalid page fault in module BROWSEUI.DLL at 167:00401f31
If you click Close, the computer starts, and the desktop is blank. When you
attempt to start the computer in Safe mode, the same problem occurs; however,
the memory address that is listed in the error message may vary.

Blank Desktop or Illegal Operations Error Message After You Install Internet
Explorer:
http://support.microsoft.com/?id=kb;en-us;249191

Recovering From a Failed Internet Explorer Upgrade in Windows 98:

http://www.cs.bsu.edu/~gjjones/admin...nd ows98.html


--

Brian A. Sesko
{ MS MVP_Shell/User }
Conflicts start where information lacks.
http://www.dts-l.org/goodpost.htm
http://basconotw.mvps.org/

Wayne,
You may want to try restoring a previous Registry, from a DOS boot, using
scanreg /restore
and then choose a backup dated JUST prior to when the problems began. Do not
restore a Registry dated more than a week or two old, as you will end up with more
problems than solutions.

What did you do just prior to the original problem occurring, and when did it occur?
Had you installed or removed any hardware or software, or run a anti-spyware program
such as SpyBot?

You may have to uninstall and then reinstall the anti-virus app to fix the NAV
autoprotect error, which can be done using an alternate shell, such as ProgMan or
WinFile. To get to Add\Remove Programs, you will need to run this from the Run
dialog:
control appwiz.cpl

You probably would have to follow the procedrures he
http://service1.symantec.com/SUPPORT...t&prod =Norto

Take a look here at some comments on your errors:

http://forums.us.dell.com/supportfor...ssage.id=31138

from : symantec.support.win95.nortonantivirus.general:
http://groups-beta.google.com/group/...ada2368ff032ed
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/goodpost.htm


"Wayne" wrote in message
...
Thank you. I had forgotten about MSCONFIG - there was no entry for anything
to do with auto-protect. I disabled all items (Acrobat Assistant and Epson
Background Monitor were the only items checked). I had previously remarked
out a path in the CONFIG.SYS file pointing to Symantec (Norton Ghost) -
that's been the only reference in the startup files I've found that indicates
anything related to Symantec products.

After the changes to MSCONFIG and re-booting, I still get the Symantec error
screen, and IE6SETUP still will not run.

Thanks. I really appreciate you hanging in here with me.

--
Wayne


"glee" wrote:

With ProgMan or WinFile set as the shell in system.ini, start the computer, then
run
msconfig from the Run dialog. Click Selective Startup, and un-check "Load
startup
group items", click OK, and reboot. Now you should be starting without
auto-protect.
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/goodpost.htm


"Wayne" wrote in message
...
Booting into Safe Mode still gives me the Explorer Invalid Page Fault. Also,
I'm not sure that Norton even loads - getting the error that the
configuration file can't be found. I get that error when WINFILE.EXE is
specified in the SYSTEM.INI file as well.

I could find nothing on the Symantec web page relating to this error either.

I saw an earlier post suggesting an upgrade to XP, but I really don't want
to spend $200 on this PC, and I really don't want to replace the PC until my
son is gone (He works on web pages, and this whole mess started with him
trying to upload a file to MSN communities ;-))

Thanks for all your help. What do I try next?
--
Wayne


"Brian A." wrote:

"Wayne" wrote in message
...

I should also mention that when booting into Windows 98 (using
WINFILE.EXE),
just before bringing up the log on dialogue, it reverts back to a colored
DOS
screen issued by Symantec AntiVirus Auto-Protect - "Unable to determine
the
location of the configuration files.". If ENTER is pressed ("OK" in
dialogue), Windows continues to the network log in dialogue.

Can you boot to Safe Mode?
Disable NAV's autoscan on boot and autoprotect.


Error Message: Explorer Caused an Invalid Page Fault in Module Browseui.dll
http://support.microsoft.com/default...74&Product=w98

SYMPTOMS
You may receive the following error message after you log on to a Windows
98-based computer:
This program has performed an illegal operation and will be shut down. If
the
problem persists, contact the program vendor. If you click Details, you
receive
the following error message:
- EXPLORER caused an invalid page fault in module EXPLORER.EXE at
167:00401f31
- EXPLORER caused an invalid page fault in module BROWSEUI.DLL at
167:00401f31
If you click Close, the computer starts, and the desktop is blank. When you
attempt to start the computer in Safe mode, the same problem occurs;
however,
the memory address that is listed in the error message may vary.

Blank Desktop or Illegal Operations Error Message After You Install Internet
Explorer:
http://support.microsoft.com/?id=kb;en-us;249191

Recovering From a Failed Internet Explorer Upgrade in Windows 98:


http://www.cs.bsu.edu/~gjjones/admin...nd ows98.html


--

Brian A. Sesko
{ MS MVP_Shell/User }
Conflicts start where information lacks.
http://www.dts-l.org/goodpost.htm
http://basconotw.mvps.org/

Glen,

Thanks for the info.

Apparently, the problem occurred when my son was uploading an HTML file to
MSN, which he says downloads a .CAB file to the local computer. Internet
Explorer issued an Illegal Operation error and shut down. He tried this 5 or
6 times, re-booting in between. He then noticed missing icons, and the fact
that other programs would not run. This all occurred about noon on Friday,
June 10. He had run SpyBot about 2 or 3 days prior, with no apparent
problems.

Do you suggest the registry restore as the first option?

Thanks again, Glen. Sure hope we can get this running again.

--
Wayne


"glee" wrote:

Wayne,
You may want to try restoring a previous Registry, from a DOS boot, using
scanreg /restore
and then choose a backup dated JUST prior to when the problems began. Do not
restore a Registry dated more than a week or two old, as you will end up with more
problems than solutions.

What did you do just prior to the original problem occurring, and when did it occur?
Had you installed or removed any hardware or software, or run a anti-spyware program
such as SpyBot?

You may have to uninstall and then reinstall the anti-virus app to fix the NAV
autoprotect error, which can be done using an alternate shell, such as ProgMan or
WinFile. To get to Add\Remove Programs, you will need to run this from the Run
dialog:
control appwiz.cpl

You probably would have to follow the procedrures he
http://service1.symantec.com/SUPPORT...t&prod =Norto

Take a look here at some comments on your errors:

http://forums.us.dell.com/supportfor...ssage.id=31138

from : symantec.support.win95.nortonantivirus.general:
http://groups-beta.google.com/group/...ada2368ff032ed
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/goodpost.htm


"Wayne" wrote in message
...
Thank you. I had forgotten about MSCONFIG - there was no entry for anything
to do with auto-protect. I disabled all items (Acrobat Assistant and Epson
Background Monitor were the only items checked). I had previously remarked
out a path in the CONFIG.SYS file pointing to Symantec (Norton Ghost) -
that's been the only reference in the startup files I've found that indicates
anything related to Symantec products.

After the changes to MSCONFIG and re-booting, I still get the Symantec error
screen, and IE6SETUP still will not run.

Thanks. I really appreciate you hanging in here with me.

--
Wayne


"glee" wrote:

With ProgMan or WinFile set as the shell in system.ini, start the computer, then
run
msconfig from the Run dialog. Click Selective Startup, and un-check "Load
startup
group items", click OK, and reboot. Now you should be starting without
auto-protect.
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/goodpost.htm


"Wayne" wrote in message
...
Booting into Safe Mode still gives me the Explorer Invalid Page Fault. Also,
I'm not sure that Norton even loads - getting the error that the
configuration file can't be found. I get that error when WINFILE.EXE is
specified in the SYSTEM.INI file as well.

I could find nothing on the Symantec web page relating to this error either.

I saw an earlier post suggesting an upgrade to XP, but I really don't want
to spend $200 on this PC, and I really don't want to replace the PC until my
son is gone (He works on web pages, and this whole mess started with him
trying to upload a file to MSN communities ;-))

Thanks for all your help. What do I try next?
--
Wayne


"Brian A." wrote:

"Wayne" wrote in message
...

I should also mention that when booting into Windows 98 (using
WINFILE.EXE),
just before bringing up the log on dialogue, it reverts back to a colored
DOS
screen issued by Symantec AntiVirus Auto-Protect - "Unable to determine
the
location of the configuration files.". If ENTER is pressed ("OK" in
dialogue), Windows continues to the network log in dialogue.

Can you boot to Safe Mode?
Disable NAV's autoscan on boot and autoprotect.


Error Message: Explorer Caused an Invalid Page Fault in Module Browseui.dll
http://support.microsoft.com/default...74&Product=w98

SYMPTOMS
You may receive the following error message after you log on to a Windows
98-based computer:
This program has performed an illegal operation and will be shut down. If
the
problem persists, contact the program vendor. If you click Details, you
receive
the following error message:
- EXPLORER caused an invalid page fault in module EXPLORER.EXE at
167:00401f31
- EXPLORER caused an invalid page fault in module BROWSEUI.DLL at
167:00401f31
If you click Close, the computer starts, and the desktop is blank. When you
attempt to start the computer in Safe mode, the same problem occurs;
however,
the memory address that is listed in the error message may vary.

Blank Desktop or Illegal Operations Error Message After You Install Internet
Explorer:
http://support.microsoft.com/?id=kb;en-us;249191

Recovering From a Failed Internet Explorer Upgrade in Windows 98:


http://www.cs.bsu.edu/~gjjones/admin...nd ows98.html


--

Brian A. Sesko
{ MS MVP_Shell/User }
Conflicts start where information lacks.
http://www.dts-l.org/goodpost.htm
http://basconotw.mvps.org/

Yes, scanreg /restore would be the first option, running from a pure DOS boot. See
if you can restore either the backup dated June 9, or the June 10 backup if it was
made at a time prior to his problem. The backups will be listed in rb###.cab
format, and dated. The ###'s in the file names won't be in date order.

To boot to DOS and restore a previous Registry:
-Start the computer and hold down the CTRL key till the Windows 98 Startup menu
(boot menu) appears.
OR
- Repeatedly tap the F8 key after the memory count to bring up the boot menu.
-Use the arrow keys to select "Command Prompt Only" and press Enter.
-Type the following and press Enter after each line:
smartdrv
scanreg /restore

Of course, you will also have to edit the system.ini file to make explorer.exe the
shell again, in order to tell if it worked. You may still have to try starting in
Safe Mode if normal mode still fails, to uninstall and reinstall the anti-virus
after that.
Good luck.
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/goodpost.htm


"Wayne" wrote in message
...
Glen,

Thanks for the info.

Apparently, the problem occurred when my son was uploading an HTML file to
MSN, which he says downloads a .CAB file to the local computer. Internet
Explorer issued an Illegal Operation error and shut down. He tried this 5 or
6 times, re-booting in between. He then noticed missing icons, and the fact
that other programs would not run. This all occurred about noon on Friday,
June 10. He had run SpyBot about 2 or 3 days prior, with no apparent
problems.

Do you suggest the registry restore as the first option?

Thanks again, Glen. Sure hope we can get this running again.

--
Wayne


"glee" wrote:

Wayne,
You may want to try restoring a previous Registry, from a DOS boot, using
scanreg /restore
and then choose a backup dated JUST prior to when the problems began. Do not
restore a Registry dated more than a week or two old, as you will end up with
more
problems than solutions.

What did you do just prior to the original problem occurring, and when did it
occur?
Had you installed or removed any hardware or software, or run a anti-spyware
program
such as SpyBot?

You may have to uninstall and then reinstall the anti-virus app to fix the NAV
autoprotect error, which can be done using an alternate shell, such as ProgMan
or
WinFile. To get to Add\Remove Programs, you will need to run this from the Run
dialog:
control appwiz.cpl

You probably would have to follow the procedrures he

http://service1.symantec.com/SUPPORT...t&prod =Norto

Take a look here at some comments on your errors:


http://forums.us.dell.com/supportfor...ssage.id=31138

from : symantec.support.win95.nortonantivirus.general:

http://groups-beta.google.com/group/...ada2368ff032ed
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/goodpost.htm


"Wayne" wrote in message
...
Thank you. I had forgotten about MSCONFIG - there was no entry for anything
to do with auto-protect. I disabled all items (Acrobat Assistant and Epson
Background Monitor were the only items checked). I had previously remarked
out a path in the CONFIG.SYS file pointing to Symantec (Norton Ghost) -
that's been the only reference in the startup files I've found that indicates
anything related to Symantec products.

After the changes to MSCONFIG and re-booting, I still get the Symantec error
screen, and IE6SETUP still will not run.

Thanks. I really appreciate you hanging in here with me.

--
Wayne


"glee" wrote:

With ProgMan or WinFile set as the shell in system.ini, start the computer,
then
run
msconfig from the Run dialog. Click Selective Startup, and un-check "Load
startup
group items", click OK, and reboot. Now you should be starting without
auto-protect.
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/goodpost.htm


"Wayne" wrote in message
...
Booting into Safe Mode still gives me the Explorer Invalid Page Fault.
Also,
I'm not sure that Norton even loads - getting the error that the
configuration file can't be found. I get that error when WINFILE.EXE is
specified in the SYSTEM.INI file as well.

I could find nothing on the Symantec web page relating to this error
either.

I saw an earlier post suggesting an upgrade to XP, but I really don't want
to spend $200 on this PC, and I really don't want to replace the PC until
my
son is gone (He works on web pages, and this whole mess started with him
trying to upload a file to MSN communities ;-))

Thanks for all your help. What do I try next?
--
Wayne


"Brian A." wrote:

"Wayne" wrote in message
...

I should also mention that when booting into Windows 98 (using
WINFILE.EXE),
just before bringing up the log on dialogue, it reverts back to a
colored
DOS
screen issued by Symantec AntiVirus Auto-Protect - "Unable to
determine
the
location of the configuration files.". If ENTER is pressed ("OK" in
dialogue), Windows continues to the network log in dialogue.

Can you boot to Safe Mode?
Disable NAV's autoscan on boot and autoprotect.


Error Message: Explorer Caused an Invalid Page Fault in Module
Browseui.dll

http://support.microsoft.com/default...74&Product=w98

SYMPTOMS
You may receive the following error message after you log on to a
Windows
98-based computer:
This program has performed an illegal operation and will be shut down.
If
the
problem persists, contact the program vendor. If you click Details, you
receive
the following error message:
- EXPLORER caused an invalid page fault in module EXPLORER.EXE at
167:00401f31
- EXPLORER caused an invalid page fault in module BROWSEUI.DLL at
167:00401f31
If you click Close, the computer starts, and the desktop is blank. When
you
attempt to start the computer in Safe mode, the same problem occurs;
however,
the memory address that is listed in the error message may vary.

Blank Desktop or Illegal Operations Error Message After You Install
Internet
Explorer:
http://support.microsoft.com/?id=kb;en-us;249191

Recovering From a Failed Internet Explorer Upgrade in Windows 98:



http://www.cs.bsu.edu/~gjjones/admin...nd ows98.html


--

Brian A. Sesko
{ MS MVP_Shell/User }
Conflicts start where information lacks.
http://www.dts-l.org/goodpost.htm
http://basconotw.mvps.org/

Glen,

Thanks for all your help. I restored the registry from 6/9, and IT WORKED!!
My desktop is back, although I still received an error from Symantec - this
time indicating a problem with the virus definition files. I'm going to
attempt to uninstall and reinstall the Norton Internet Security 2005 package
and see if we can get back to work.

Thanks again for everything. Your help has been priceless!!
--
Wayne


"glee" wrote:

Yes, scanreg /restore would be the first option, running from a pure DOS boot. See
if you can restore either the backup dated June 9, or the June 10 backup if it was
made at a time prior to his problem. The backups will be listed in rb###.cab
format, and dated. The ###'s in the file names won't be in date order.

To boot to DOS and restore a previous Registry:
-Start the computer and hold down the CTRL key till the Windows 98 Startup menu
(boot menu) appears.
OR
- Repeatedly tap the F8 key after the memory count to bring up the boot menu.
-Use the arrow keys to select "Command Prompt Only" and press Enter.
-Type the following and press Enter after each line:
smartdrv
scanreg /restore

Of course, you will also have to edit the system.ini file to make explorer.exe the
shell again, in order to tell if it worked. You may still have to try starting in
Safe Mode if normal mode still fails, to uninstall and reinstall the anti-virus
after that.
Good luck.
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/goodpost.htm


"Wayne" wrote in message
...
Glen,

Thanks for the info.

Apparently, the problem occurred when my son was uploading an HTML file to
MSN, which he says downloads a .CAB file to the local computer. Internet
Explorer issued an Illegal Operation error and shut down. He tried this 5 or
6 times, re-booting in between. He then noticed missing icons, and the fact
that other programs would not run. This all occurred about noon on Friday,
June 10. He had run SpyBot about 2 or 3 days prior, with no apparent
problems.

Do you suggest the registry restore as the first option?

Thanks again, Glen. Sure hope we can get this running again.

--
Wayne


"glee" wrote:

Wayne,
You may want to try restoring a previous Registry, from a DOS boot, using
scanreg /restore
and then choose a backup dated JUST prior to when the problems began. Do not
restore a Registry dated more than a week or two old, as you will end up with
more
problems than solutions.

What did you do just prior to the original problem occurring, and when did it
occur?
Had you installed or removed any hardware or software, or run a anti-spyware
program
such as SpyBot?

You may have to uninstall and then reinstall the anti-virus app to fix the NAV
autoprotect error, which can be done using an alternate shell, such as ProgMan
or
WinFile. To get to Add\Remove Programs, you will need to run this from the Run
dialog:
control appwiz.cpl

You probably would have to follow the procedrures he

http://service1.symantec.com/SUPPORT...t&prod =Norto

Take a look here at some comments on your errors:


http://forums.us.dell.com/supportfor...ssage.id=31138

from : symantec.support.win95.nortonantivirus.general:

http://groups-beta.google.com/group/...ada2368ff032ed
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/goodpost.htm


"Wayne" wrote in message
...
Thank you. I had forgotten about MSCONFIG - there was no entry for anything
to do with auto-protect. I disabled all items (Acrobat Assistant and Epson
Background Monitor were the only items checked). I had previously remarked
out a path in the CONFIG.SYS file pointing to Symantec (Norton Ghost) -
that's been the only reference in the startup files I've found that indicates
anything related to Symantec products.

After the changes to MSCONFIG and re-booting, I still get the Symantec error
screen, and IE6SETUP still will not run.

Thanks. I really appreciate you hanging in here with me.

--
Wayne


"glee" wrote:

With ProgMan or WinFile set as the shell in system.ini, start the computer,
then
run
msconfig from the Run dialog. Click Selective Startup, and un-check "Load
startup
group items", click OK, and reboot. Now you should be starting without
auto-protect.
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/goodpost.htm


"Wayne" wrote in message
...
Booting into Safe Mode still gives me the Explorer Invalid Page Fault.
Also,
I'm not sure that Norton even loads - getting the error that the
configuration file can't be found. I get that error when WINFILE.EXE is
specified in the SYSTEM.INI file as well.

I could find nothing on the Symantec web page relating to this error
either.

I saw an earlier post suggesting an upgrade to XP, but I really don't want
to spend $200 on this PC, and I really don't want to replace the PC until
my
son is gone (He works on web pages, and this whole mess started with him
trying to upload a file to MSN communities ;-))

Thanks for all your help. What do I try next?
--
Wayne


"Brian A." wrote:

"Wayne" wrote in message
...

I should also mention that when booting into Windows 98 (using
WINFILE.EXE),
just before bringing up the log on dialogue, it reverts back to a
colored
DOS
screen issued by Symantec AntiVirus Auto-Protect - "Unable to
determine
the
location of the configuration files.". If ENTER is pressed ("OK" in
dialogue), Windows continues to the network log in dialogue.

Can you boot to Safe Mode?
Disable NAV's autoscan on boot and autoprotect.


Error Message: Explorer Caused an Invalid Page Fault in Module
Browseui.dll

http://support.microsoft.com/default...74&Product=w98

SYMPTOMS
You may receive the following error message after you log on to a
Windows
98-based computer:
This program has performed an illegal operation and will be shut down.
If
the
problem persists, contact the program vendor. If you click Details, you
receive
the following error message:
- EXPLORER caused an invalid page fault in module EXPLORER.EXE at
167:00401f31
- EXPLORER caused an invalid page fault in module BROWSEUI.DLL at
167:00401f31
If you click Close, the computer starts, and the desktop is blank. When
you
attempt to start the computer in Safe mode, the same problem occurs;
however,
the memory address that is listed in the error message may vary.

Blank Desktop or Illegal Operations Error Message After You Install
Internet
Explorer:
http://support.microsoft.com/?id=kb;en-us;249191

Recovering From a Failed Internet Explorer Upgrade in Windows 98:



http://www.cs.bsu.edu/~gjjones/admin...nd ows98.html


--

Brian A. Sesko
{ MS MVP_Shell/User }
Conflicts start where information lacks.
http://www.dts-l.org/goodpost.htm
http://basconotw.mvps.org/

uninstall and DO NOT reinstall norton Crapware, get something that works

--
Adaware http://www.lavasoft.de
spybot http://security.kolla.de
AVG free antivirus http://www.grisoft.com
Etrust/Vet/CA.online Antivirus scan
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Panda online AntiVirus scan http://www.pandasoftware.com/ActiveScan/
Catalog of removal tools (1)
http://www.pandasoftware.com/download/utilities/
Catalog of removal tools (2)
http://www3.ca.com/securityadvisor/n...aspx?CID=40387
Blocking Unwanted Parasites with a Hosts file
http://mvps.org/winhelp2002/hosts.htm
links provided as a courtesy, read all instructions on the pages before use

Grateful thanks to the authors and webmasters
_
"Wayne" wrote in message
...
Glen,

Thanks for all your help. I restored the registry from 6/9, and IT
WORKED!!
My desktop is back, although I still received an error from Symantec -
this
time indicating a problem with the virus definition files. I'm going to
attempt to uninstall and reinstall the Norton Internet Security 2005
package
and see if we can get back to work.

Thanks again for everything. Your help has been priceless!!
--
Wayne


"glee" wrote:

Yes, scanreg /restore would be the first option, running from a pure DOS
boot. See
if you can restore either the backup dated June 9, or the June 10 backup
if it was
made at a time prior to his problem. The backups will be listed in
rb###.cab
format, and dated. The ###'s in the file names won't be in date order.

To boot to DOS and restore a previous Registry:
-Start the computer and hold down the CTRL key till the Windows 98
Startup menu
(boot menu) appears.
OR
- Repeatedly tap the F8 key after the memory count to bring up the boot
menu.
-Use the arrow keys to select "Command Prompt Only" and press Enter.
-Type the following and press Enter after each line:
smartdrv
scanreg /restore

Of course, you will also have to edit the system.ini file to make
explorer.exe the
shell again, in order to tell if it worked. You may still have to try
starting in
Safe Mode if normal mode still fails, to uninstall and reinstall the
anti-virus
after that.
Good luck.
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/goodpost.htm


"Wayne" wrote in message
...
Glen,

Thanks for the info.

Apparently, the problem occurred when my son was uploading an HTML
file to
MSN, which he says downloads a .CAB file to the local computer.
Internet
Explorer issued an Illegal Operation error and shut down. He tried
this 5 or
6 times, re-booting in between. He then noticed missing icons, and
the fact
that other programs would not run. This all occurred about noon on
Friday,
June 10. He had run SpyBot about 2 or 3 days prior, with no apparent
problems.

Do you suggest the registry restore as the first option?

Thanks again, Glen. Sure hope we can get this running again.

--
Wayne


"glee" wrote:

Wayne,
You may want to try restoring a previous Registry, from a DOS boot,
using
scanreg /restore
and then choose a backup dated JUST prior to when the problems
began. Do not
restore a Registry dated more than a week or two old, as you will
end up with
more
problems than solutions.

What did you do just prior to the original problem occurring, and
when did it
occur?
Had you installed or removed any hardware or software, or run a
anti-spyware
program
such as SpyBot?

You may have to uninstall and then reinstall the anti-virus app to
fix the NAV
autoprotect error, which can be done using an alternate shell, such
as ProgMan
or
WinFile. To get to Add\Remove Programs, you will need to run this
from the Run
dialog:
control appwiz.cpl

You probably would have to follow the procedrures he


http://service1.symantec.com/SUPPORT...t&prod =Norto

Take a look here at some comments on your errors:



http://forums.us.dell.com/supportfor...ssage.id=31138

from : symantec.support.win95.nortonantivirus.general:


http://groups-beta.google.com/group/...ada2368ff032ed
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/goodpost.htm


"Wayne" wrote in message
...
Thank you. I had forgotten about MSCONFIG - there was no entry
for anything
to do with auto-protect. I disabled all items (Acrobat Assistant
and Epson
Background Monitor were the only items checked). I had previously
remarked
out a path in the CONFIG.SYS file pointing to Symantec (Norton
Ghost) -
that's been the only reference in the startup files I've found
that indicates
anything related to Symantec products.

After the changes to MSCONFIG and re-booting, I still get the
Symantec error
screen, and IE6SETUP still will not run.

Thanks. I really appreciate you hanging in here with me.

--
Wayne


"glee" wrote:

With ProgMan or WinFile set as the shell in system.ini, start
the computer,
then
run
msconfig from the Run dialog. Click Selective Startup, and
un-check "Load
startup
group items", click OK, and reboot. Now you should be starting
without
auto-protect.
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/goodpost.htm


"Wayne" wrote in message
...
Booting into Safe Mode still gives me the Explorer Invalid
Page Fault.
Also,
I'm not sure that Norton even loads - getting the error that
the
configuration file can't be found. I get that error when
WINFILE.EXE is
specified in the SYSTEM.INI file as well.

I could find nothing on the Symantec web page relating to this
error
either.

I saw an earlier post suggesting an upgrade to XP, but I
really don't want
to spend $200 on this PC, and I really don't want to replace
the PC until
my
son is gone (He works on web pages, and this whole mess
started with him
trying to upload a file to MSN communities ;-))

Thanks for all your help. What do I try next?
--
Wayne


"Brian A." wrote:

"Wayne" wrote in message
...

I should also mention that when booting into Windows 98
(using
WINFILE.EXE),
just before bringing up the log on dialogue, it reverts
back to a
colored
DOS
screen issued by Symantec AntiVirus Auto-Protect - "Unable
to
determine
the
location of the configuration files.". If ENTER is
pressed ("OK" in
dialogue), Windows continues to the network log in
dialogue.

Can you boot to Safe Mode?
Disable NAV's autoscan on boot and autoprotect.


Error Message: Explorer Caused an Invalid Page Fault in
Module
Browseui.dll


http://support.microsoft.com/default...74&Product=w98

SYMPTOMS
You may receive the following error message after you log on
to a
Windows
98-based computer:
This program has performed an illegal operation and will be
shut down.
If
the
problem persists, contact the program vendor. If you click
Details, you
receive
the following error message:
- EXPLORER caused an invalid page fault in module
EXPLORER.EXE at
167:00401f31
- EXPLORER caused an invalid page fault in module
BROWSEUI.DLL at
167:00401f31
If you click Close, the computer starts, and the desktop is
blank. When
you
attempt to start the computer in Safe mode, the same problem
occurs;
however,
the memory address that is listed in the error message may
vary.

Blank Desktop or Illegal Operations Error Message After You
Install
Internet
Explorer:
http://support.microsoft.com/?id=kb;en-us;249191

Recovering From a Failed Internet Explorer Upgrade in
Windows 98:




http://www.cs.bsu.edu/~gjjones/admin...nd ows98.html


--

Brian A. Sesko
{ MS MVP_Shell/User }
Conflicts start where information
lacks.
http://www.dts-l.org/goodpost.htm
http://basconotw.mvps.org/