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Thread Tools | Display Modes |
#1
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Failure on display driver update
Prior to installing new colorimeter hardware I made the
mistake of following the instructions and attempting to update my video display adapter. I have ATI xpert 128 - the update failed, at least partly my own fault for failing to spot the instruction that said remove the old driver first. result is that no ATI driver is installed - when the card is installed I get no input to the monitor (fine in DOS setup but when windows loads the screen goes blank - windows 98SE) and the monitor indication no input. Have tried many combinations of switching to another monitor (same result) and swapping back to the prior video card (which works) fine - but can't seem to get that darn ATI installed again. Any ideas? |
#2
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Failure on display driver update
Boot to safe mode and remove the video display adapter drivers. Windows
will install a default driver on boot, and you will be able to install the new version of your driver software. -- Jeff Richards MS MVP (DTS) "Pam" wrote in message ... Prior to installing new colorimeter hardware I made the mistake of following the instructions and attempting to update my video display adapter. I have ATI xpert 128 - the update failed, at least partly my own fault for failing to spot the instruction that said remove the old driver first. result is that no ATI driver is installed - when the card is installed I get no input to the monitor (fine in DOS setup but when windows loads the screen goes blank - windows 98SE) and the monitor indication no input. Have tried many combinations of switching to another monitor (same result) and swapping back to the prior video card (which works) fine - but can't seem to get that darn ATI installed again. Any ideas? |
#3
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Failure on display driver update
Jeff, I tried this one more time just to make sure that I
wasn't doing something silly - but this is actually what I was doing. And it does SOUND like installing the driver is what windows is up to but I can't see a thing because no input comes through to the monitor. Some result with a different monitor. -----Original Message----- Boot to safe mode and remove the video display adapter drivers. Windows will install a default driver on boot, and you will be able to install the new version of your driver software. -- Jeff Richards MS MVP (DTS) "Pam" wrote in message ... Prior to installing new colorimeter hardware I made the mistake of following the instructions and attempting to update my video display adapter. I have ATI xpert 128 - the update failed, at least partly my own fault for failing to spot the instruction that said remove the old driver first. result is that no ATI driver is installed - when the card is installed I get no input to the monitor (fine in DOS setup but when windows loads the screen goes blank - windows 98SE) and the monitor indication no input. Have tried many combinations of switching to another monitor (same result) and swapping back to the prior video card (which works) fine - but can't seem to get that darn ATI installed again. Any ideas? . |
#4
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Failure on display driver update
In Safe Mode Device Manager remove all devices listed under Display =
Adapters. Have a look in Monitors to be sure the correct one is listed, = if not and there are more than one, remove them all as well. Reboot and = Windows should find new devices and install. I would suggest that if you have the install disk that came with your = ATI adapter, do not let Windows install the driver it chooses, select to = install from disk instead. Insert the disk and use the browse button to = point to the directory where the drivers are on the disk. --=20 Brian A. Conflicts start where information lacks. "Pam" wrote in message = ... Jeff, I tried this one more time just to make sure that I=20 wasn't doing something silly - but this is actually what=20 I was doing. And it does SOUND like installing the driver=20 is what windows is up to but I can't see a thing because=20 no input comes through to the monitor. =20 Some result with a different monitor. |
#5
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Failure on display driver update
Describe the exact process, and be sure to mention at what point in the
process you lose the monitor display. The installation procedure should not cause the display to disappear, and there's no point in proceeding with the installation if this is what's happening. -- Jeff Richards MS MVP (DTS) "Pam" wrote in message ... Jeff, I tried this one more time just to make sure that I wasn't doing something silly - but this is actually what I was doing. And it does SOUND like installing the driver is what windows is up to but I can't see a thing because no input comes through to the monitor. Some result with a different monitor. -----Original Message----- Boot to safe mode and remove the video display adapter drivers. Windows will install a default driver on boot, and you will be able to install the new version of your driver software. -- Jeff Richards MS MVP (DTS) "Pam" wrote in message ... Prior to installing new colorimeter hardware I made the mistake of following the instructions and attempting to update my video display adapter. I have ATI xpert 128 - the update failed, at least partly my own fault for failing to spot the instruction that said remove the old driver first. result is that no ATI driver is installed - when the card is installed I get no input to the monitor (fine in DOS setup but when windows loads the screen goes blank - windows 98SE) and the monitor indication no input. Have tried many combinations of switching to another monitor (same result) and swapping back to the prior video card (which works) fine - but can't seem to get that darn ATI installed again. Any ideas? . |
#6
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Failure on display driver update
Jeff and Brian - I will go through my procedure again
after work tonight to see it I can spot any other bits of information. I did several scenarios, one of which is the one that Brian suggested. ie, - begin by reinstalling the old driver. Everything works fine - just can't make good use of my 21" monitor. - in safe mode, remove all display adapter and check the monitor (only one, Nokia 445pro - reinstalled it in one of the past scenarios - same result) - shut down. - start up - I see all the normal dos commands that load the cd rom and the disk controller and the hard drives...I see the windows logo. The screen goes blank and the monitor reports "Entering power save mode" (this is immediate, there is not a period of blank time) - when I press the monitor menu an error message tells me the the connection is ok but there is no input to the monitor. I hear the system grinding away doing something but I can't see it, of course. I tried to do the install from safe mode - didn't work from the cd because the cdrom is not available in safe mode. So I copied the contents of the cd to the hard drive (D) and tried the install in safe mode from the D drive. At first it looked like it would work - but I got an ATI error message that said 'severe error - try installing the standard vga driver first'. I'm also in contact with ATI tech support - so far no useful information from them. -----Original Message----- Jeff, I tried this one more time just to make sure that I wasn't doing something silly - but this is actually what I was doing. And it does SOUND like installing the driver is what windows is up to but I can't see a thing because no input comes through to the monitor. Some result with a different monitor. -----Original Message----- Boot to safe mode and remove the video display adapter drivers. Windows will install a default driver on boot, and you will be able to install the new version of your driver software. -- Jeff Richards MS MVP (DTS) "Pam" wrote in message ... Prior to installing new colorimeter hardware I made the mistake of following the instructions and attempting to update my video display adapter. I have ATI xpert 128 - the update failed, at least partly my own fault for failing to spot the instruction that said remove the old driver first. result is that no ATI driver is installed - when the card is installed I get no input to the monitor (fine in DOS setup but when windows loads the screen goes blank - windows 98SE) and the monitor indication no input. Have tried many combinations of switching to another monitor (same result) and swapping back to the prior video card (which works) fine - but can't seem to get that darn ATI installed again. Any ideas? . . |
#7
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Failure on display driver update
Jeff,
I posted this reply back to your message - I thought you might not have seen it because I replied to myself - since I'm replying you and Brian A. - and not directly to you: ..Jeff and Brian - I will go through my procedure again after work tonight to see it I can spot any other bits of information. I did several scenarios, one of which is the one that Brian suggested. ie, - begin by reinstalling the old driver. Everything works fine - just can't make good use of my 21" monitor. - in safe mode, remove all display adapter and check the monitor (only one, Nokia 445pro - reinstalled it in one of the past scenarios - same result) - shut down. - start up - I see all the normal dos commands that load the cd rom and the disk controller and the hard drives...I see the windows logo. The screen goes blank and the monitor reports "Entering power save mode" (this is immediate, there is not a period of blank time) - when I press the monitor menu an error message tells me the the connection is ok but there is no input to the monitor. I hear the system grinding away doing something but I can't see it, of course. I tried to do the install from safe mode - didn't work from the cd because the cdrom is not available in safe mode. So I copied the contents of the cd to the hard drive (D) and tried the install in safe mode from the D drive. At first it looked like it would work - but I got an ATI error message that said 'severe error - try installing the standard vga driver first'. I'm also in contact with ATI tech support - so far no useful information from them.' Also, I since got more info from ATI - he may be on to something. He said: 'Is the PC booting from the correct in the PC? Make sure that the PC is either booting from teh AGP slot if the card is AGP or PCI for a PCI based card.' One the two cards that I am switching between is AGP and the other is PCI. But how do I tell, and change, which the PC is booting from? - I also asked him this question but I wouldn't expect to see a response before Monday evening. -----Original Message----- Describe the exact process, and be sure to mention at what point in the process you lose the monitor display. The installation procedure should not cause the display to disappear, and there's no point in proceeding with the installation if this is what's happening. -- Jeff Richards MS MVP (DTS) "Pam" wrote in message ... Jeff, I tried this one more time just to make sure that I wasn't doing something silly - but this is actually what I was doing. And it does SOUND like installing the driver is what windows is up to but I can't see a thing because no input comes through to the monitor. Some result with a different monitor. -----Original Message----- Boot to safe mode and remove the video display adapter drivers. Windows will install a default driver on boot, and you will be able to install the new version of your driver software. -- Jeff Richards MS MVP (DTS) "Pam" wrote in message .. . Prior to installing new colorimeter hardware I made the mistake of following the instructions and attempting to update my video display adapter. I have ATI xpert 128 - the update failed, at least partly my own fault for failing to spot the instruction that said remove the old driver first. result is that no ATI driver is installed - when the card is installed I get no input to the monitor (fine in DOS setup but when windows loads the screen goes blank - windows 98SE) and the monitor indication no input. Have tried many combinations of switching to another monitor (same result) and swapping back to the prior video card (which works) fine - but can't seem to get that darn ATI installed again. Any ideas? . . |
#8
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Failure on display driver update
Brian, that you for your response to my message. I posted a response to you and Jeff Richards - that you may not have seen because I replied back to myself. I also posted another reply directly back to Jeff is this thread. Wondered if you might have further insight. -----Original Message----- In Safe Mode Device Manager remove all devices listed under Display Adapters. Have a look in Monitors to be sure the correct one is listed, if not and there are more than one, remove them all as well. Reboot and Windows should find new devices and install. I would suggest that if you have the install disk that came with your ATI adapter, do not let Windows install the driver it chooses, select to install from disk instead. Insert the disk and use the browse button to point to the directory where the drivers are on the disk. -- Brian A. Conflicts start where information lacks. "Pam" wrote in message ... Jeff, I tried this one more time just to make sure that I wasn't doing something silly - but this is actually what I was doing. And it does SOUND like installing the driver is what windows is up to but I can't see a thing because no input comes through to the monitor. Some result with a different monitor. . |
#9
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Failure on display driver update
"Pam" wrote in message =
... Jeff and Brian - I will go through my procedure again=20 after work tonight to see it I can spot any other bits of=20 information. I did several scenarios, one of which is the=20 one that Brian suggested. =20 ie, =20 - begin by reinstalling the old driver. Everything works=20 fine - just can't make good use of my 21" monitor. This suggests incorrect or corrupted update drivers. What is the exact = make/model of the adapter? - in safe mode, remove all display adapter and check the=20 monitor (only one, Nokia 445pro - reinstalled it in one=20 of the past scenarios - same result) =20 - shut down. =20 - start up - I see all the normal dos commands that load=20 the cd rom and the disk controller and the hard=20 drives That is the POST where you are seeing BIOS detection of the hardware. ...I see the windows logo. The BIOS has handed over the operations to Windows at this point. The screen goes blank=20 and the monitor reports "Entering power save mode" (this=20 is immediate, there is not a period of blank time) - when=20 I press the monitor menu an error message tells me the=20 the connection is ok but there is no input to the monitor. Might want to have a look in the BIOS at any power saving features and = disable them for testing purposes. If no joy re-enable them. If you're = not familiar/comfortable with the BIOS, then don't do anything without = proper advice or you may have more trouble, one wrong move and BANG, = computer won't boot. From what you mention in another response: quote 'Is the PC booting from the correct in the PC? Make sure=20 that the PC is either booting from teh AGP slot if the=20 card is AGP or PCI for a PCI based card.' One the two cards that I am switching between is AGP and=20 the other is PCI. But how do I tell, and change, which=20 the PC is booting from? /quote You never mentioned 2 cards before, are there? If not you may need to = go into the BIOS and see if there is a setting to choose between AGP and = PCI, select the one that the adapter is seated in. If you do have two adapters, shutdown and physically remove the one = that we don't know of from inside the case and reboot. I hear the system grinding away doing something but I=20 can't see it, of course. =20 I tried to do the install from safe mode - didn't work=20 from the cd because the cdrom is not available in safe=20 mode. So I copied the contents of the cd to the hard=20 drive (D) and tried the install in safe mode from the D=20 drive. At first it looked like it would work - but I got=20 an ATI error message that said 'severe error - try=20 installing the standard vga driver first'. Try it again. In Safe Mode remove all Video devices. Install the Standard VGA driver. Shutdown. Open the case and make sure the adapter is properly seated. Reboot. --=20 Brian A. Conflicts start where information lacks. http://www.dts-l.org/goodpost.htm |
#10
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Failure on display driver update
I think you are right that the tech is on to something. I hadn't twigged
that there are two video adapters installed in the machine (although you did mention switching back to a different card). If you have an on-board AGP card and a plug-in PCI card you have to configure things a little carefully. If you were running two monitors then you would need to check for compatibility with the cards, and you would need to check which one was primary. But since you are running with a single monitor you only need to check that the system sees only the card that you want to use. This will be done in BIOS setup. It's accessed using a special key such as DEL or ESC or F1 (it's different for each type of BIOS) while the memory count ticks over at power-on. The key to use should be displayed on-screen at startup. If you are using the plug-in PCI card you must disable the on-board AGP card using the BIOS option. Hunt for the option under a heading of Devices or Device Options. If you are using a plug-in AGP card and a plug-in PCI card then the simplest option is to physically remove the card you aren't using. AFAIK this doesn't involve any BIOS setting, but you could check. -- Jeff Richards MS MVP (DTS) "Pam" wrote in message ... Jeff, I posted this reply back to your message - I thought you might not have seen it because I replied to myself - since I'm replying you and Brian A. - and not directly to you: .Jeff and Brian - I will go through my procedure again after work tonight to see it I can spot any other bits of information. I did several scenarios, one of which is the one that Brian suggested. ie, - begin by reinstalling the old driver. Everything works fine - just can't make good use of my 21" monitor. - in safe mode, remove all display adapter and check the monitor (only one, Nokia 445pro - reinstalled it in one of the past scenarios - same result) - shut down. - start up - I see all the normal dos commands that load the cd rom and the disk controller and the hard drives...I see the windows logo. The screen goes blank and the monitor reports "Entering power save mode" (this is immediate, there is not a period of blank time) - when I press the monitor menu an error message tells me the the connection is ok but there is no input to the monitor. I hear the system grinding away doing something but I can't see it, of course. I tried to do the install from safe mode - didn't work from the cd because the cdrom is not available in safe mode. So I copied the contents of the cd to the hard drive (D) and tried the install in safe mode from the D drive. At first it looked like it would work - but I got an ATI error message that said 'severe error - try installing the standard vga driver first'. I'm also in contact with ATI tech support - so far no useful information from them.' Also, I since got more info from ATI - he may be on to something. He said: 'Is the PC booting from the correct in the PC? Make sure that the PC is either booting from teh AGP slot if the card is AGP or PCI for a PCI based card.' One the two cards that I am switching between is AGP and the other is PCI. But how do I tell, and change, which the PC is booting from? - I also asked him this question but I wouldn't expect to see a response before Monday evening. |
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