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Failure on display driver update



 
 
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  #1  
Old July 24th 04, 05:11 PM
Pam
external usenet poster
 
Posts: n/a
Default Failure on display driver update

Prior to installing new colorimeter hardware I made the
mistake of following the instructions and attempting to
update my video display adapter.

I have ATI xpert 128 - the update failed, at least partly
my own fault for failing to spot the instruction that said
remove the old driver first.

result is that no ATI driver is installed - when the card
is installed I get no input to the monitor (fine in DOS
setup but when windows loads the screen goes blank -
windows 98SE) and the monitor indication no input.

Have tried many combinations of switching to another
monitor (same result) and swapping back to the prior video
card (which works) fine - but can't seem to get that darn
ATI installed again.

Any ideas?
  #2  
Old July 25th 04, 01:30 AM
Jeff Richards
external usenet poster
 
Posts: n/a
Default Failure on display driver update

Boot to safe mode and remove the video display adapter drivers. Windows
will install a default driver on boot, and you will be able to install the
new version of your driver software.
--
Jeff Richards
MS MVP (DTS)
"Pam" wrote in message
...
Prior to installing new colorimeter hardware I made the
mistake of following the instructions and attempting to
update my video display adapter.

I have ATI xpert 128 - the update failed, at least partly
my own fault for failing to spot the instruction that said
remove the old driver first.

result is that no ATI driver is installed - when the card
is installed I get no input to the monitor (fine in DOS
setup but when windows loads the screen goes blank -
windows 98SE) and the monitor indication no input.

Have tried many combinations of switching to another
monitor (same result) and swapping back to the prior video
card (which works) fine - but can't seem to get that darn
ATI installed again.

Any ideas?



  #3  
Old July 25th 04, 05:03 PM
Pam
external usenet poster
 
Posts: n/a
Default Failure on display driver update

Jeff, I tried this one more time just to make sure that I
wasn't doing something silly - but this is actually what
I was doing. And it does SOUND like installing the driver
is what windows is up to but I can't see a thing because
no input comes through to the monitor.

Some result with a different monitor.


-----Original Message-----
Boot to safe mode and remove the video display adapter

drivers. Windows
will install a default driver on boot, and you will be

able to install the
new version of your driver software.
--
Jeff Richards
MS MVP (DTS)
"Pam" wrote in

message
...
Prior to installing new colorimeter hardware I made the
mistake of following the instructions and attempting to
update my video display adapter.

I have ATI xpert 128 - the update failed, at least

partly
my own fault for failing to spot the instruction that

said
remove the old driver first.

result is that no ATI driver is installed - when the

card
is installed I get no input to the monitor (fine in DOS
setup but when windows loads the screen goes blank -
windows 98SE) and the monitor indication no input.

Have tried many combinations of switching to another
monitor (same result) and swapping back to the prior

video
card (which works) fine - but can't seem to get that

darn
ATI installed again.

Any ideas?



.

  #4  
Old July 25th 04, 07:07 PM
Brian A.
external usenet poster
 
Posts: n/a
Default Failure on display driver update

In Safe Mode Device Manager remove all devices listed under Display =
Adapters. Have a look in Monitors to be sure the correct one is listed, =
if not and there are more than one, remove them all as well. Reboot and =
Windows should find new devices and install.

I would suggest that if you have the install disk that came with your =
ATI adapter, do not let Windows install the driver it chooses, select to =
install from disk instead. Insert the disk and use the browse button to =
point to the directory where the drivers are on the disk.

--=20
Brian A.

Conflicts start where information lacks.


"Pam" wrote in message =
...
Jeff, I tried this one more time just to make sure that I=20
wasn't doing something silly - but this is actually what=20
I was doing. And it does SOUND like installing the driver=20
is what windows is up to but I can't see a thing because=20
no input comes through to the monitor.
=20
Some result with a different monitor.

  #5  
Old July 25th 04, 11:38 PM
Jeff Richards
external usenet poster
 
Posts: n/a
Default Failure on display driver update

Describe the exact process, and be sure to mention at what point in the
process you lose the monitor display. The installation procedure should not
cause the display to disappear, and there's no point in proceeding with the
installation if this is what's happening.
--
Jeff Richards
MS MVP (DTS)
"Pam" wrote in message
...
Jeff, I tried this one more time just to make sure that I
wasn't doing something silly - but this is actually what
I was doing. And it does SOUND like installing the driver
is what windows is up to but I can't see a thing because
no input comes through to the monitor.

Some result with a different monitor.


-----Original Message-----
Boot to safe mode and remove the video display adapter

drivers. Windows
will install a default driver on boot, and you will be

able to install the
new version of your driver software.
--
Jeff Richards
MS MVP (DTS)
"Pam" wrote in

message
...
Prior to installing new colorimeter hardware I made the
mistake of following the instructions and attempting to
update my video display adapter.

I have ATI xpert 128 - the update failed, at least

partly
my own fault for failing to spot the instruction that

said
remove the old driver first.

result is that no ATI driver is installed - when the

card
is installed I get no input to the monitor (fine in DOS
setup but when windows loads the screen goes blank -
windows 98SE) and the monitor indication no input.

Have tried many combinations of switching to another
monitor (same result) and swapping back to the prior

video
card (which works) fine - but can't seem to get that

darn
ATI installed again.

Any ideas?



.



  #6  
Old July 27th 04, 11:33 AM
Pam
external usenet poster
 
Posts: n/a
Default Failure on display driver update

Jeff and Brian - I will go through my procedure again
after work tonight to see it I can spot any other bits of
information. I did several scenarios, one of which is the
one that Brian suggested.

ie,

- begin by reinstalling the old driver. Everything works
fine - just can't make good use of my 21" monitor.

- in safe mode, remove all display adapter and check the
monitor (only one, Nokia 445pro - reinstalled it in one
of the past scenarios - same result)

- shut down.

- start up - I see all the normal dos commands that load
the cd rom and the disk controller and the hard
drives...I see the windows logo. The screen goes blank
and the monitor reports "Entering power save mode" (this
is immediate, there is not a period of blank time) - when
I press the monitor menu an error message tells me the
the connection is ok but there is no input to the monitor.

I hear the system grinding away doing something but I
can't see it, of course.

I tried to do the install from safe mode - didn't work
from the cd because the cdrom is not available in safe
mode. So I copied the contents of the cd to the hard
drive (D) and tried the install in safe mode from the D
drive. At first it looked like it would work - but I got
an ATI error message that said 'severe error - try
installing the standard vga driver first'.

I'm also in contact with ATI tech support - so far no
useful information from them.







-----Original Message-----
Jeff, I tried this one more time just to make sure that

I
wasn't doing something silly - but this is actually what
I was doing. And it does SOUND like installing the

driver
is what windows is up to but I can't see a thing because
no input comes through to the monitor.

Some result with a different monitor.


-----Original Message-----
Boot to safe mode and remove the video display adapter

drivers. Windows
will install a default driver on boot, and you will be

able to install the
new version of your driver software.
--
Jeff Richards
MS MVP (DTS)
"Pam" wrote in

message
...
Prior to installing new colorimeter hardware I made

the
mistake of following the instructions and attempting

to
update my video display adapter.

I have ATI xpert 128 - the update failed, at least

partly
my own fault for failing to spot the instruction that

said
remove the old driver first.

result is that no ATI driver is installed - when the

card
is installed I get no input to the monitor (fine in

DOS
setup but when windows loads the screen goes blank -
windows 98SE) and the monitor indication no input.

Have tried many combinations of switching to another
monitor (same result) and swapping back to the prior

video
card (which works) fine - but can't seem to get that

darn
ATI installed again.

Any ideas?



.

.

  #7  
Old July 31st 04, 12:46 PM
Pam
external usenet poster
 
Posts: n/a
Default Failure on display driver update

Jeff,

I posted this reply back to your message - I thought you
might not have seen it because I replied to myself -
since I'm replying you and Brian A. - and not directly to
you:

..Jeff and Brian - I will go through my procedure again
after work tonight to see it I can spot any other bits of
information. I did several scenarios, one of which is the
one that Brian suggested.

ie,

- begin by reinstalling the old driver. Everything works
fine - just can't make good use of my 21" monitor.

- in safe mode, remove all display adapter and check the
monitor (only one, Nokia 445pro - reinstalled it in one
of the past scenarios - same result)

- shut down.

- start up - I see all the normal dos commands that load
the cd rom and the disk controller and the hard
drives...I see the windows logo. The screen goes blank
and the monitor reports "Entering power save mode" (this
is immediate, there is not a period of blank time) - when
I press the monitor menu an error message tells me the
the connection is ok but there is no input to the monitor.

I hear the system grinding away doing something but I
can't see it, of course.

I tried to do the install from safe mode - didn't work
from the cd because the cdrom is not available in safe
mode. So I copied the contents of the cd to the hard
drive (D) and tried the install in safe mode from the D
drive. At first it looked like it would work - but I got
an ATI error message that said 'severe error - try
installing the standard vga driver first'.

I'm also in contact with ATI tech support - so far no
useful information from them.'

Also, I since got more info from ATI - he may be on to
something. He said:

'Is the PC booting from the correct in the PC? Make sure
that the PC is either booting from teh AGP slot if the
card is AGP or PCI for a PCI based card.'

One the two cards that I am switching between is AGP and
the other is PCI. But how do I tell, and change, which
the PC is booting from? - I also asked him this question
but I wouldn't expect to see a response before Monday
evening.













-----Original Message-----
Describe the exact process, and be sure to mention at

what point in the
process you lose the monitor display. The installation

procedure should not
cause the display to disappear, and there's no point in

proceeding with the
installation if this is what's happening.
--
Jeff Richards
MS MVP (DTS)
"Pam" wrote in

message
...
Jeff, I tried this one more time just to make sure

that I
wasn't doing something silly - but this is actually

what
I was doing. And it does SOUND like installing the

driver
is what windows is up to but I can't see a thing

because
no input comes through to the monitor.

Some result with a different monitor.


-----Original Message-----
Boot to safe mode and remove the video display adapter

drivers. Windows
will install a default driver on boot, and you will be

able to install the
new version of your driver software.
--
Jeff Richards
MS MVP (DTS)
"Pam" wrote in

message
.. .
Prior to installing new colorimeter hardware I made

the
mistake of following the instructions and attempting

to
update my video display adapter.

I have ATI xpert 128 - the update failed, at least

partly
my own fault for failing to spot the instruction that

said
remove the old driver first.

result is that no ATI driver is installed - when the

card
is installed I get no input to the monitor (fine in

DOS
setup but when windows loads the screen goes blank -
windows 98SE) and the monitor indication no input.

Have tried many combinations of switching to another
monitor (same result) and swapping back to the prior

video
card (which works) fine - but can't seem to get that

darn
ATI installed again.

Any ideas?


.



.

  #8  
Old July 31st 04, 12:49 PM
Pam
external usenet poster
 
Posts: n/a
Default Failure on display driver update


Brian, that you for your response to my message. I posted
a response to you and Jeff Richards - that you may not
have seen because I replied back to myself.

I also posted another reply directly back to Jeff is this
thread.

Wondered if you might have further insight.


-----Original Message-----
In Safe Mode Device Manager remove all devices listed

under Display Adapters. Have a look in Monitors to be
sure the correct one is listed, if not and there are more
than one, remove them all as well. Reboot and Windows
should find new devices and install.

I would suggest that if you have the install disk that

came with your ATI adapter, do not let Windows install
the driver it chooses, select to install from disk
instead. Insert the disk and use the browse button to
point to the directory where the drivers are on the disk.

--
Brian A.

Conflicts start where information lacks.


"Pam" wrote in

message ...
Jeff, I tried this one more time just to make sure

that I
wasn't doing something silly - but this is actually

what
I was doing. And it does SOUND like installing the

driver
is what windows is up to but I can't see a thing

because
no input comes through to the monitor.

Some result with a different monitor.

.

  #9  
Old July 31st 04, 05:10 PM
Brian A.
external usenet poster
 
Posts: n/a
Default Failure on display driver update

"Pam" wrote in message =
...
Jeff and Brian - I will go through my procedure again=20
after work tonight to see it I can spot any other bits of=20
information. I did several scenarios, one of which is the=20
one that Brian suggested.
=20
ie,
=20
- begin by reinstalling the old driver. Everything works=20
fine - just can't make good use of my 21" monitor.


This suggests incorrect or corrupted update drivers. What is the exact =
make/model of the adapter?

- in safe mode, remove all display adapter and check the=20
monitor (only one, Nokia 445pro - reinstalled it in one=20
of the past scenarios - same result)
=20
- shut down.
=20
- start up - I see all the normal dos commands that load=20
the cd rom and the disk controller and the hard=20
drives


That is the POST where you are seeing BIOS detection of the hardware.

...I see the windows logo.


The BIOS has handed over the operations to Windows at this point.

The screen goes blank=20
and the monitor reports "Entering power save mode" (this=20
is immediate, there is not a period of blank time) - when=20
I press the monitor menu an error message tells me the=20
the connection is ok but there is no input to the monitor.


Might want to have a look in the BIOS at any power saving features and =
disable them for testing purposes. If no joy re-enable them. If you're =
not familiar/comfortable with the BIOS, then don't do anything without =
proper advice or you may have more trouble, one wrong move and BANG, =
computer won't boot.

From what you mention in another response:
quote
'Is the PC booting from the correct in the PC? Make sure=20
that the PC is either booting from teh AGP slot if the=20
card is AGP or PCI for a PCI based card.'

One the two cards that I am switching between is AGP and=20
the other is PCI. But how do I tell, and change, which=20
the PC is booting from?
/quote

You never mentioned 2 cards before, are there? If not you may need to =
go into the BIOS and see if there is a setting to choose between AGP and =
PCI, select the one that the adapter is seated in.

If you do have two adapters, shutdown and physically remove the one =
that we don't know of from inside the case and reboot.

I hear the system grinding away doing something but I=20
can't see it, of course.
=20
I tried to do the install from safe mode - didn't work=20
from the cd because the cdrom is not available in safe=20
mode. So I copied the contents of the cd to the hard=20
drive (D) and tried the install in safe mode from the D=20
drive. At first it looked like it would work - but I got=20
an ATI error message that said 'severe error - try=20
installing the standard vga driver first'.


Try it again.
In Safe Mode remove all Video devices.
Install the Standard VGA driver.
Shutdown.
Open the case and make sure the adapter is properly seated.
Reboot.

--=20
Brian A.

Conflicts start where information lacks.
http://www.dts-l.org/goodpost.htm

  #10  
Old August 1st 04, 12:51 AM
Jeff Richards
external usenet poster
 
Posts: n/a
Default Failure on display driver update

I think you are right that the tech is on to something. I hadn't twigged
that there are two video adapters installed in the machine (although you did
mention switching back to a different card).

If you have an on-board AGP card and a plug-in PCI card you have to
configure things a little carefully. If you were running two monitors then
you would need to check for compatibility with the cards, and you would need
to check which one was primary. But since you are running with a single
monitor you only need to check that the system sees only the card that you
want to use. This will be done in BIOS setup. It's accessed using a
special key such as DEL or ESC or F1 (it's different for each type of BIOS)
while the memory count ticks over at power-on. The key to use should be
displayed on-screen at startup. If you are using the plug-in PCI card you
must disable the on-board AGP card using the BIOS option. Hunt for the
option under a heading of Devices or Device Options.

If you are using a plug-in AGP card and a plug-in PCI card then the simplest
option is to physically remove the card you aren't using. AFAIK this
doesn't involve any BIOS setting, but you could check.
--
Jeff Richards
MS MVP (DTS)
"Pam" wrote in message
...
Jeff,

I posted this reply back to your message - I thought you
might not have seen it because I replied to myself -
since I'm replying you and Brian A. - and not directly to
you:

.Jeff and Brian - I will go through my procedure again
after work tonight to see it I can spot any other bits of
information. I did several scenarios, one of which is the
one that Brian suggested.

ie,

- begin by reinstalling the old driver. Everything works
fine - just can't make good use of my 21" monitor.

- in safe mode, remove all display adapter and check the
monitor (only one, Nokia 445pro - reinstalled it in one
of the past scenarios - same result)

- shut down.

- start up - I see all the normal dos commands that load
the cd rom and the disk controller and the hard
drives...I see the windows logo. The screen goes blank
and the monitor reports "Entering power save mode" (this
is immediate, there is not a period of blank time) - when
I press the monitor menu an error message tells me the
the connection is ok but there is no input to the monitor.

I hear the system grinding away doing something but I
can't see it, of course.

I tried to do the install from safe mode - didn't work
from the cd because the cdrom is not available in safe
mode. So I copied the contents of the cd to the hard
drive (D) and tried the install in safe mode from the D
drive. At first it looked like it would work - but I got
an ATI error message that said 'severe error - try
installing the standard vga driver first'.

I'm also in contact with ATI tech support - so far no
useful information from them.'

Also, I since got more info from ATI - he may be on to
something. He said:

'Is the PC booting from the correct in the PC? Make sure
that the PC is either booting from teh AGP slot if the
card is AGP or PCI for a PCI based card.'

One the two cards that I am switching between is AGP and
the other is PCI. But how do I tell, and change, which
the PC is booting from? - I also asked him this question
but I wouldn't expect to see a response before Monday
evening.



 




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