Jeff,

I posted this reply back to your message - I thought you
might not have seen it because I replied to myself -
since I'm replying you and Brian A. - and not directly to
you:

..Jeff and Brian - I will go through my procedure again
after work tonight to see it I can spot any other bits of
information. I did several scenarios, one of which is the
one that Brian suggested.

ie,

- begin by reinstalling the old driver. Everything works
fine - just can't make good use of my 21" monitor.

- in safe mode, remove all display adapter and check the
monitor (only one, Nokia 445pro - reinstalled it in one
of the past scenarios - same result)

- shut down.

- start up - I see all the normal dos commands that load
the cd rom and the disk controller and the hard
drives...I see the windows logo. The screen goes blank
and the monitor reports "Entering power save mode" (this
is immediate, there is not a period of blank time) - when
I press the monitor menu an error message tells me the
the connection is ok but there is no input to the monitor.

I hear the system grinding away doing something but I
can't see it, of course.

I tried to do the install from safe mode - didn't work
from the cd because the cdrom is not available in safe
mode. So I copied the contents of the cd to the hard
drive (D) and tried the install in safe mode from the D
drive. At first it looked like it would work - but I got
an ATI error message that said 'severe error - try
installing the standard vga driver first'.

I'm also in contact with ATI tech support - so far no
useful information from them.'

Also, I since got more info from ATI - he may be on to
something. He said:

'Is the PC booting from the correct in the PC? Make sure
that the PC is either booting from teh AGP slot if the
card is AGP or PCI for a PCI based card.'

One the two cards that I am switching between is AGP and
the other is PCI. But how do I tell, and change, which
the PC is booting from? - I also asked him this question
but I wouldn't expect to see a response before Monday
evening.













-----Original Message-----
Describe the exact process, and be sure to mention at
what point in the
process you lose the monitor display. The installation
procedure should not
cause the display to disappear, and there's no point in
proceeding with the
installation if this is what's happening.
--
Jeff Richards
MS MVP (DTS)
"Pam" wrote in
message
...
Jeff, I tried this one more time just to make sure
that I
wasn't doing something silly - but this is actually
what
I was doing. And it does SOUND like installing the
driver
is what windows is up to but I can't see a thing
because
no input comes through to the monitor.

Some result with a different monitor.


-----Original Message-----
Boot to safe mode and remove the video display adapter
drivers. Windows
will install a default driver on boot, and you will be
able to install the
new version of your driver software.
--
Jeff Richards
MS MVP (DTS)
"Pam" wrote in
message
.. .
Prior to installing new colorimeter hardware I made
the
mistake of following the instructions and attempting
to
update my video display adapter.

I have ATI xpert 128 - the update failed, at least
partly
my own fault for failing to spot the instruction that
said
remove the old driver first.

result is that no ATI driver is installed - when the
card
is installed I get no input to the monitor (fine in
DOS
setup but when windows loads the screen goes blank -
windows 98SE) and the monitor indication no input.

Have tried many combinations of switching to another
monitor (same result) and swapping back to the prior
video
card (which works) fine - but can't seem to get that
darn
ATI installed again.

Any ideas?


.



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