I would also think a lightning strike to do other than this. You are
practiced in a Fresh Install, but it may be different with the Dell.
Naturally, anything not included on the Dell CD(s) would have to be
reinstalled afterwards. You must find a way to backup all important
files/downloads, before doing a fresh install. (Some say to do so before
even an over-install.) Did those three misbehaving apps come with the
Dell? I can't quite tell what "Recover Hard Drive without Format" is
saying. I do know, my Compaq QuickRestore CD(s) do allow selective
restore of many Compaq drivers. Perhaps that is what Dell's "Refresh the
Operating System" might do.

| Computer is getting "program has performed illegal
| operation and will be shut down". But I cannot do
| anything but manually turn off the computer.

| "This program has performed an illegal operation and will
| be shut down".

Let us see whether DrWatson will say more...

"START, Run, DRWATSON"; now, D-Clk it's button in the Tray.

What diagnosis is on the first tab? Copy/paste it's contents,
using the menu. Close DrWatson, but leave it in the Tray. It sits
waiting for a crash, then traps it, putting info into the Diagnosis tab.

(a) "START, Find, F/F, DrWatson.exe". (Should be in "C:\Windows".)
(b) R-Clk it, point to "Send to" & click "Desktop (Create shortcut)".
(c) R-Clk the shortcut on the Desktop, & select "Cut".
(d) Open Explorer to "C:\WINDOWS\Start Menu\Programs\StartUp"
(e) R-Clk in the R-Pane, & select "Paste".

Now, it will always boot to the Tray, waiting for a crash or a D-Clk.
http://support.microsoft.com/default...b;en-us;275481
How to troubleshoot program faults with DrWatson


--
Thanks or Good Luck,
There may be humor in this post, and,
Naturally, you will not sue,
should things get worse after this,
PCR

"Susan" wrote in message
...
| I found post by Dell Moderator ChrisM about using
| resource/system cd for the Windows install. Computer is
| Dell. I have only installed Windows ME with formatting
| the HD first about 3 times, and installing Windows XP Pro
| once after I screwed up IIS.
|
| I do not know what exactly happened since employee called
| me after errors. I am a volunteer for the local non-
| profit organization. All I know another employee used her
| computer to send email with attachment and computer was
| left on over week-end. Lightning striked electrical box
| but don't know if there could be any connection. I would
| have thought lightning would totally mess up computer and
| fry it if there was.
|
| I agree that something else must messed up for three
| separate apps to be messed up.
|
| Thanks for your input.
| Susan
|
| -----Original Message-----
| What program do you have that is giving the wording you
| use... "Refresh
| the Operating System" & "Recover Hard Drive without
| Format"?
|
| (a) Some say an over-install of Windows will lead
| to "DLL-hell". Have
| you done it before?
|
| (b) A fresh install of Windows can also go bad, as many
| a thread here
| can attest. Have you ever done it before?
|
| (c) Those sound to be big apps that you mention...
| PCCguide, Mymail, &
| Quick Books Pro. If it were just one, I'd suggest un/re-
| install that.
| However, as three have gone bad, I'm thinking it is
| something else that
| is affecting all three.
|
| When did this all start? What is last thing you did-- an
| install of
| something?
|
|
| --
| Thanks or Good Luck,
| There may be humor in this post, and,
| Naturally, you will not sue,
| should things get worse after this,
| PCR
|
| "Susan" wrote in
| message
| ...
| | The error message is:
| | "This program has performed an illegal operation and
| will
| | be shut down. If the problem persists, contact the
| | program vendor"
| |
| | The apps are 1) PCCguide which is part of Trend Micros
| | Internet Security 2004, it is in the startup 2) Mymail
| | which is MyMailList 5.0.2.0 3) Qbdagent2002 which is
| part
| | of Quick Books Pro.
| | There are also invalid page fault errors with the
| MyMail
| | and QBDAGENT2002 under the details.
| |
| | Do you think Windows install will help? Should I do
| | Refresh the Operating System (dirty install) or Recover
| | Hard Drive without Format (clean install)? Please tell
| me
| | what you would do.
| |
| | Thanks,
| | Susan
| | -----Original Message-----
| | Well, what are the three programs? Also, what is the
| | precise wording of
| | the error messages. If there is a Details button,
| click
| | it, R-Clk inside
| | the box that appears, & copy/paste it here. (We do not
| | need registers &
| | below.)
| |
| | I wouldn't run right to any reinstall of all of
| Windows.
| | If anything,
| | over-install just IE.
| |
| |
| | --
| | Thanks or Good Luck,
| | There may be humor in this post, and,
| | Naturally, you will not sue,
| | should things get worse after this,
| | PCR
| |
| | "Susan" wrote in
| | message
| | ...
| | | I have 3 different apps giving error message
| | | "This program has performed an illegal operation and
| | will
| | | be shut down".
| | | It all started over the weekend. I tried to restore
| the
| | | registry back to last Wednesday but that did not
| work.
| | It
| | | seems odd that 3 unrelated apps (different
| | manufacturers)
| | | would have same error. Could Windows be corrupted?
| | Should
| | | I do dirty install, clean install?
| | | Please give opinion.
| | | Thanks,
| | | Susan
| | | -----Original Message-----
| | | (A)
| | | http://support.microsoft.com/default.aspx?
| scid=kb;en-
| | | us;Q188867
| | | Troubleshooting Startup
| | | http://support.microsoft.com/default.aspx?
| scid=kb;EN-
| | | US;q187602
| | | Troubleshoot
| | | http://support.microsoft.com/default.aspx?
| scid=kb;EN-
| | | US;q192926
| | | Clean boot troubleshoot
| | |
| | | (B)
| | | http://support.microsoft.com/default.aspx?scid=kb;
| | | [LN];249191
| | | Blank Desktop or Illegal Operations Error Message
| | After
| | | You Install
| | | Internet Explorer (This one temporarily reverts to
| an
| | | earlier version of
| | | IE, IF you have that option. I have a detailed
| write-
| | up,
| | | if you want
| | | it.)
| | |
| | | http://support.microsoft.com/?kbid=293174
| | | Error Message: Explorer Caused an Invalid Page
| Fault
| | in
| | | Module
| | | Browseui.dll (This one is an over-install of your
| | current
| | | IE.)
| | |
| | | (1) Hold CTRL as you boot for the Startup Menu.
| | Select to
| | | boot to the "Command Prompt Only" (DOS).
| | |
| | | (2) At DOS...
| | |
| | | (a) Enter "EDIT C:\Windows\System.ini"
| | | (b) In the [Boot] section,
| | change "Shell=Explorer.exe" to
| | | "Shell=Progman.exe"
| | | (c) Alt-F-X-ENTER (pressed separately) to exit
| Edit.
| | (TAB
| | | to get to
| | | buttons. ENTER to accept a button.)
| | | (d) Ctrl-Alt-Del to Windows running Progman.
| | |
| | | (3) In Progman, over-install IE, which basically is
| | E. (I
| | | only hope it
| | | doesn't ask for an internet connection. Perhaps,
| | | select "Custom" & only
| | | check the items that have a bold checkbox, to
| avoid it
| | | will want the
| | | internet. OTOH, it might be better to let it
| connect,
| | if
| | | your DUN
| | | allows.)
| | |
| | | If you are IE6, "ie6setup.exe" will be
| | | in "C:\Windows\Windows Update
| | | Setup Files". (You may also use the copy
| | in "C:\Program
| | | Files\Internet
| | | Explorer", which is "C:\Progra~1\Intern~1" to DOS.)
| | |
| | | (a) In Progman, "File menu, Run, Browse button".
| | | Folders pane will be open at "C:\Windows"
| with
| | sub-
| | | folders below
| | | it. Otherwise, make it so.
| | | (b) Scroll down the Folders pane & D-
| Clk "window~1".
| | | Now the left (File Name) pane should
| | | show "ie6setup.exe"
| | | (c) D-CLK "IE6Setup.exe" to run it.
| | | (d) Skip to step (4).
| | |
| | | If you are IE5, "ie5setup.exe" will be
| in "C:\Windows
| | | Update Setup
| | | Files". (You may also use the copy in "C:\Program
| | | Files\Internet
| | | Explorer", which is "C:\Progra~1\Intern~1" to
| DOS.) I
| | do
| | | not suppose you
| | | should run "ie5setup.exe", if you have installed
| IE6.
| | | This one would be
| | | only for those who never did install IE6.
| | |
| | | (a) File menu, Run, Browse button.
| | | Folders pane will be open at "C:\Windows"
| with
| | sub-
| | | folders below
| | | it.
| | | (b) D-Clk "C:\" in the Folders pane to go up one
| | level.
| | | (c) Scroll down the Folders pane & D-
| Clk "window~1".
| | | (d) "ie5setup.exe" now appears in the left (File
| Name)
| | | pane.
| | | (e) D-CLK "IE5Setup.exe" to run it.
| | |
| | | (4) Reboot back to DOS. Then...
| | |
| | | (a) Enter "EDIT C:\Windows\System.ini"
| | | (b) In the [Boot] section, change back
| | | to "Shell=Explorer.exe"
| | | (c) Alt-F-X-ENTER to EXIT. (TAB to get to buttons.
| | ENTER
| | | to accept a
| | | button.)
| | | (d) Ctrl-Alt-Del to Windows.
| | |
| | |
| | | --
| | | Thanks or Good Luck,
| | | There may be humor in this post, and,
| | | Naturally, you will not sue,
| | | should things get worse after this,
| | | PCR
| | |
| | | "Susan"
| wrote in
| | | message
| | | ...
| | | | Computer is getting "program has performed
| illegal
| | | | operation and will be shut down". But I cannot do
| | | | anything but manually turn off the computer.
| | | |
| | | | The file status under the Performance tab is set
| to
| | 32,
| | | | so KB #175703 did not help.
| | | |
| | | | Only other thing is that person last tried to
| send
| | email
| | | | with attachment over the Internet. And supposedly
| | the
| | | | problem started happening.
| | | |
| | | | Please offer suggestions on what I might try
| next.
| | | |
| | | | Thanks,
| | | | Susan
| | |
| | |
| | | .
| | |
| |
| |
| | .
| |
|
|
| .
|