When starting in normal mode, we get a "This program has performed an
illegal operation" and details says "explorer cause an invalid page fault in
module explorer.exe at 0167:00401f31" error.

The KB says that's because explorer.exe is in the root of c:. Not so on
this Dell laptop.

Also, cannot start in safe mode either; get the same error.

It's Windows 98 2nd ed.

How to fix?

--
Bill