I can't figure this out. My father called long distance
with a problem. He used to go START PROGRAMS ACCESSORIES
and then to wherever he needed to go. Now he claims that
when he goes to START and PROGRAMS, there's no ACCESSORIES
category as there always was, and the first one is Adobe.
I thought maybe he needed to move up, but he claims there
is no arrow because there are no additional categories.
Hope this makes sense and someone can help. Thanks.

-Steven