hp all-in-one printer installation problems

[Kari]

hi I have Windows 98. I am trying to install a hp
officejet 4105 all-in-one printer. I 1st recieved an
error that I was trying to install a program with an
incorrect format. I checked with hp and forund I needed
an updated driver pack #2. I downloaded this and
attempted to install it on my computer however it will
not install because it cannot find a modem. I do not have
a modem and the modem is not required for the all-in-one.
Any suggestions? I would really like to be able to use
this piece of equipment.
Thanks,
Kari

[Jeff Richards]

I don't know where you found out that the modem is not required, but the
faxing function of the 4105 cannot operate without the modem. It is, in
fact, a fax machine that happens to have a connection to the PC. Perhaps the
modem is faulty, or has been disabled in the device setup, but the modem is
an essential component in this product and if it's not available then the
installation will not complete. Have you run the self-test diagnostics on
the machine to confirm that the modem is functional? Have you reset it to
factory defaults? Have you connected it to the phone line? Have you tried
to send a manual (paper) fax, and what was the result?
--
Jeff Richards
MS MVP (DTS)
"Kari" > wrote in message
...
> hi I have Windows 98. I am trying to install a hp
> officejet 4105 all-in-one printer. I 1st recieved an
> error that I was trying to install a program with an
> incorrect format. I checked with hp and forund I needed
> an updated driver pack #2. I downloaded this and
> attempted to install it on my computer however it will
> not install because it cannot find a modem. I do not have
> a modem and the modem is not required for the all-in-one.
> Any suggestions? I would really like to be able to use
> this piece of equipment.
> Thanks,
> Kari

Thank you for your reply. I do not currently have a modem
installed on the computer I am trying to install the
printer on. I get on the internet by way of an internet
cafe. do you know if this printer will work with an
external modem set up?
Thanks, Kari
>-----Original Message-----
>I don't know where you found out that the modem is not
required, but the
>faxing function of the 4105 cannot operate without the
modem. It is, in
>fact, a fax machine that happens to have a connection to
the PC. Perhaps the
>modem is faulty, or has been disabled in the device
setup, but the modem is
>an essential component in this product and if it's not
available then the
>installation will not complete. Have you run the self-
test diagnostics on
>the machine to confirm that the modem is functional?
Have you reset it to
>factory defaults? Have you connected it to the phone
line? Have you tried
>to send a manual (paper) fax, and what was the result?
>--
>Jeff Richards
>MS MVP (DTS)
>"Kari" > wrote in
message
...
>> hi I have Windows 98. I am trying to install a hp
>> officejet 4105 all-in-one printer. I 1st recieved an
>> error that I was trying to install a program with an
>> incorrect format. I checked with hp and forund I needed
>> an updated driver pack #2. I downloaded this and
>> attempted to install it on my computer however it will
>> not install because it cannot find a modem. I do not
have
>> a modem and the modem is not required for the all-in-
one.
>> Any suggestions? I would really like to be able to use
>> this piece of equipment.
>> Thanks,
>> Kari
>
>
>.
>

[Jeff Richards]

The printer will work with an external modem, but it will not use the
external modem. It will use only the modem that is built into the device.
If that modem is disabled or faulty then the installation will not work.
--
Jeff Richards
MS MVP (DTS)
> wrote in message
...
> Thank you for your reply. I do not currently have a modem
> installed on the computer I am trying to install the
> printer on. I get on the internet by way of an internet
> cafe. do you know if this printer will work with an
> external modem set up?
> Thanks, Kari
>>-----Original Message-----
>>I don't know where you found out that the modem is not
> required, but the
>>faxing function of the 4105 cannot operate without the
> modem. It is, in
>>fact, a fax machine that happens to have a connection to
> the PC. Perhaps the
>>modem is faulty, or has been disabled in the device
> setup, but the modem is
>>an essential component in this product and if it's not
> available then the
>>installation will not complete. Have you run the self-
> test diagnostics on
>>the machine to confirm that the modem is functional?
> Have you reset it to
>>factory defaults? Have you connected it to the phone
> line? Have you tried
>>to send a manual (paper) fax, and what was the result?
>>--
>>Jeff Richards
>>MS MVP (DTS)
>>"Kari" > wrote in
> message
...
>>> hi I have Windows 98. I am trying to install a hp
>>> officejet 4105 all-in-one printer. I 1st recieved an
>>> error that I was trying to install a program with an
>>> incorrect format. I checked with hp and forund I needed
>>> an updated driver pack #2. I downloaded this and
>>> attempted to install it on my computer however it will
>>> not install because it cannot find a modem. I do not
> have
>>> a modem and the modem is not required for the all-in-
> one.
>>> Any suggestions? I would really like to be able to use
>>> this piece of equipment.
>>> Thanks,
>>> Kari
>>
>>
>>.
>>