CD ROM not working

[Shelly]

I have just upgraded to Windows ME and now my cdrom is not
working. I can not find my CD drive anywhere on my
computer. Can I fix this? What do I do? I have tried
adding new hardware it doesn't help, I have tried
reloading WindowsME and that doesn't help. I have tried
disconnecting and reconnecting my cd drive and it doesn't
help. Is this fixable or am I stuck?

[Mike M]

Control Panel | System | Device Manager. What do you see in the section
CD-ROM? Is your CD-ROM listed? If not then the CD possibly isn't being
detected by your bios when you switch on your PC. Can you see your CD-ROM in
the list of devices detected by the BIOS when you first switch on your PC -
the black and white plain text screen before Win Me is started?
--
Mike Maltby MS-MVP



Shelly > wrote:

> I have just upgraded to Windows ME and now my cdrom is not
> working. I can not find my CD drive anywhere on my
> computer. Can I fix this? What do I do? I have tried
> adding new hardware it doesn't help, I have tried
> reloading WindowsME and that doesn't help. I have tried
> disconnecting and reconnecting my cd drive and it doesn't
> help. Is this fixable or am I stuck?

[Rick T]

Shelly wrote:

> I have just upgraded to Windows ME and now my cdrom is not
> working. I can not find my CD drive anywhere on my
> computer. Can I fix this? What do I do? I have tried
> adding new hardware it doesn't help, I have tried
> reloading WindowsME and that doesn't help. I have tried
> disconnecting and reconnecting my cd drive and it doesn't
> help. Is this fixable or am I stuck?

Did you do anything to the hardware after you installed WinME? (from the
CD drive I imagine)

To begin with, go into the system BIOS and see if your CD drive is listed.


Rick

>-----Original Message-----
>Shelly wrote:
>
>> I have just upgraded to Windows ME and now my cdrom is
not
>> working. I can not find my CD drive anywhere on my
>> computer. Can I fix this? What do I do? I have tried
>> adding new hardware it doesn't help, I have tried
>> reloading WindowsME and that doesn't help. I have tried
>> disconnecting and reconnecting my cd drive and it
doesn't
>> help. Is this fixable or am I stuck?
>
>Did you do anything to the hardware after you installed
WinME? (from the
>CD drive I imagine)
>
>To begin with, go into the system BIOS and see if your CD
drive is listed.
>
>
>Rick

Hi Rick,

I didn't do anything to the hardware after installing it,
I did use the CD to install it but for some reason after I
installed ME I can't use the CDROM drive and can't find
it. Ok this may sound like a stupid question but how do I
go into the system BIOS to see if it is listed? And if it
is what do I do from there? Thanks for helping me.

Shelly
>.
>

>-----Original Message-----
>Control Panel | System | Device Manager. What do you see
in the section
>CD-ROM? Is your CD-ROM listed? If not then the CD
possibly isn't being
>detected by your bios when you switch on your PC. Can
you see your CD-ROM in
>the list of devices detected by the BIOS when you first
switch on your PC -
>the black and white plain text screen before Win Me is
started?
>--
>Mike Maltby MS-MVP

>
>
>Hi Mike,

When I go into my device manager there is no CD ROM listed
at all. And as far as when I turn my computer on I don't
seem to have everything list in black and white. So I'm
not sure if it is listed in my BIOS. But if it is listed
in my BIOS but not being detected anywhere else what can I
do? I do know the CD drive is still working because I
have tried redownloading WindowsME to see if it would make
a difference and it works then but only when starting
using the WindowsME startup diskette and the CD. But after
running WindowsME I'm back to not being able to use my cd
drive. I just don't know if this is fixable but I'm lost
without being able to use the CD drive where as I am
unable to load any other software. I have even tried
replacing the cd drive with another I had in the house but
no change.

Thanks for trying to help me

Shelly

[Mike M]

If you don't see a CD-ROM entry in the Device Manger this would suggest that
your bios is not seeing your hardware. The reason could be as simple as a
detached cable. However you say you know it is working because you have tried
downloading Win Me. I assume from that that you mean you tried reinstalling
Win Me from the CD after booting to DOS using a floppy. This should mean that
it is being detected by the bios so I don't really understand why the Device
Manager can't see it.

You can check the bios settings by going into the bios setup when you first
boot your PC. How to access the bios varies from manufacturer to manufacturer
but the required key stroke(s) are usually displayed on the initial screen
when the system first boots which is the time when you can access the bios.
You cannot do so once the system has booted.

The specific key sequence is dependent upon the BIOS vendor and/or PC
manufacturer. Some common combinations include ....
F1
F2
Del
or less often,
Ctrl + Alt + Esc
Ctrl + Alt + Ins
--
Mike Maltby MS-MVP

PS It's late here (gone 2.a.m.) so I probably won't be able to respond to any
follow up until tomorrow.


>
wrote:

> When I go into my device manager there is no CD ROM listed
> at all. And as far as when I turn my computer on I don't
> seem to have everything list in black and white. So I'm
> not sure if it is listed in my BIOS. But if it is listed
> in my BIOS but not being detected anywhere else what can I
> do? I do know the CD drive is still working because I
> have tried redownloading WindowsME to see if it would make
> a difference and it works then but only when starting
> using the WindowsME startup diskette and the CD. But after
> running WindowsME I'm back to not being able to use my cd
> drive. I just don't know if this is fixable but I'm lost
> without being able to use the CD drive where as I am
> unable to load any other software. I have even tried
> replacing the cd drive with another I had in the house but
> no change.
>
> Thanks for trying to help me
>
> Shelly

[Rick T]

wrote:

>
> Hi Rick,
>
> I didn't do anything to the hardware after installing it,
> I did use the CD to install it but for some reason after I
> installed ME I can't use the CDROM drive and can't find
> it. Ok this may sound like a stupid question but how do I
> go into the system BIOS to see if it is listed? And if it
> is what do I do from there? Thanks for helping me.

While booting, at the very end of the memory check (when it displays the
amount of memory you have) you should tap on a specific key that will
get you in. For generic PCs, the most common is <Delete>, for big
brand-names such as IBM, Compaq, Dell, each has their own (just to
confuse everybody else), in which case check either their website or
your user's manual. Your only going in there to make sure the computer
is seeing the CD drive.

After you verify that it is, you should try booting from a WindowsME
floppy boot disk (choose the "with CD Support" Option). Again we're
checking to see if plain old DOS can see it (be advised that if you're
using a stock WinME EBD the CD letter will be one higher than normal,
ie: D: will have become E: sort of thing)



Rick

[Shelly]

HI Rick,

Well I'm still not quite sure on the BIOS exactly but when
I start my computer which is a IBM it says I can hit F1
for setup. So I did that and in my system summary it
tells me CD-ROM drive installed. So it does show that my
CD-rom drive is installed, now I got a little confused
with the rest of your advice, you said I should use my
startup floppy with CD ROM help which I've done before but
it then brings me to an A: prompt what do I type from that
point. The only thing I know is if I type setup it runs
the cd and brings me back to WindowsME setup, but I don't
want to set it up again because it doesn't change
anything. I'm really sorry I know I must sound kind of
dumb and I'm glad you're baring with me through this.
I've only been using these computers for about two years
and I thought I've learned alot but apparently not nearly
enough. But like I said not sure what to do from the A:
prompt it says I can type help but I've also tried that
and it doesn't seem to help either. Thank you for trying
to help me I really appreciate it. You may email me
directly if you would like or I will check back here.

Shelly

>-----Original Message-----
wrote:
>
>>
>> >While booting, at the very end of the memory check
(when it displays the
>amount of memory you have) you should tap on a specific
key that will
>get you in. For generic PCs, the most common is <Delete>,
for big
>brand-names such as IBM, Compaq, Dell, each has their own
(just to
>confuse everybody else), in which case check either their
website or
>your user's manual. Your only going in there to make sure
the computer
>is seeing the CD drive.
>
>After you verify that it is, you should try booting from
a WindowsME
>floppy boot disk (choose the "with CD Support" Option).
Again we're
>checking to see if plain old DOS can see it (be advised
that if you're
>using a stock WinME EBD the CD letter will be one higher
than normal,
>ie: D: will have become E: sort of thing)
>
>
>
>Rick
>
>.
>

HI Mike

I have gone into my setup and I have an IBM and I press F1
and it does show me in my sytem summary that CD-ROM Drive
is installed. So for some strange reason it is installed
and it does work because yes I have reinstalled windowsME
(thanks for correcting me..lol..) using the Floppy and CD.
But I can't find it when I am using windowsME. I'm about
to give up on these computers..I have only been really
using them for about two years and I thought I've learned
alot but apparently not. Well I'm grateful for all the
help you've given me. If you'd like to respond you may
either email me or reply on here and I will check back
soon. And where are you from that it was 2A.M. if you
don't mind me asking? I'm in Rhode Island. Thanks again.

Shelly
>-----Original Message-----
>If you don't see a CD-ROM entry in the Device Manger this
would suggest that
>your bios is not seeing your hardware. The reason could
be as simple as a
>detached cable. However you say you know it is working
because you have tried
>downloading Win Me. I assume from that that you mean you
tried reinstalling
>Win Me from the CD after booting to DOS using a floppy.
This should mean that
>it is being detected by the bios so I don't really
understand why the Device
>Manager can't see it.
>
>You can check the bios settings by going into the bios
setup when you first
>boot your PC. How to access the bios varies from
manufacturer to manufacturer
>but the required key stroke(s) are usually displayed on
the initial screen
>when the system first boots which is the time when you
can access the bios.
>You cannot do so once the system has booted.
>
>The specific key sequence is dependent upon the BIOS
vendor and/or PC
>manufacturer. Some common combinations include ....
>F1
>F2
>Del
>or less often,
>Ctrl + Alt + Esc
>Ctrl + Alt + Ins
>--
>Mike Maltby MS-MVP

>PS It's late here (gone 2.a.m.) so I probably won't be
able to respond to any
>follow up until tomorrow.
>
>

>
>wrote:
>
>> When I go into my device manager there is no CD ROM
listed
>> at all. And as far as when I turn my computer on I
don't
>> seem to have everything list in black and white. So I'm
>> not sure if it is listed in my BIOS. But if it is
listed
>> in my BIOS but not being detected anywhere else what
can I
>> do? I do know the CD drive is still working because I
>> have tried redownloading WindowsME to see if it would
make
>> a difference and it works then but only when starting
>> using the WindowsME startup diskette and the CD. But
after
>> running WindowsME I'm back to not being able to use my
cd
>> drive. I just don't know if this is fixable but I'm
lost
>> without being able to use the CD drive where as I am
>> unable to load any other software. I have even tried
>> replacing the cd drive with another I had in the house
but
>> no change.
>>
>> Thanks for trying to help me
>>
>> Shelly
>
>
>.
>

[Rick T]

As far as troubleshooting is concerned, we now know that it's not
something wrong with the CD drive itself (of course I could've read
through your post with MikeM where you stated that... but that would've
been much too easy :/ )

Can you go into

ControlPanel/System/DeviceManager (View by Type)
and look through for a CD drive or something which says the model of the
CD (there's an actual category called CD, but if it isn't there, check
other ones like HardDrives and HD-Controllers)

No luck there, then try "View by Connection" and root around there for
the same thing listed under "IDE Controllers" (itself under "PCI Bus")


Rick

[Shelly]

HI Rick,

Ok I went into Device Manager and as I think I've told you
in the past there is no CD-ROM listed anywhere. I went
into view devices by connection and under PCI Bus I have
listed:
Intel 82371ab/eb bus master IDE Controller
Under that I have
Primary IDE Contoller (dual info)
Secondary IDE contoller (dual info)
Under Primary IDE I have listed:
Generic IDE Disk 7
The secondary IDE is not working because of BIOS setting
but that is listed as a C: drive.

So I think we're back were we started not knowing why I
can't see or use my CD-ROM drive in WindowsME. Thanks

Shelly

[Rick T]

Shelly wrote:

> HI Rick,
>
> Ok I went into Device Manager and as I think I've told you
> in the past there is no CD-ROM listed anywhere. I went
> into view devices by connection and under PCI Bus I have
> listed:
> Intel 82371ab/eb bus master IDE Controller
> Under that I have
> Primary IDE Contoller (dual info)
> Secondary IDE contoller (dual info)

er, FIFO, actually

> Under Primary IDE I have listed:
> Generic IDE Disk 7

> The secondary IDE is not working because of BIOS setting
> but that is listed as a C: drive.

I think we found Waldo. Could you explain that a little more ?


Rick

[Noel Paton]

It may be worth booting to Safe Mode - and looking in Device Manager there.
If the CD-ROM exists, then Remove ALL entries for CD-ROM's there and reboot
to Normal Mode- Windows will reinstall the drivers.


OTOH, it may be that you've upgraded the system, and your attempted
reinstall reset the BIOS somehow (was this from a System Recovery disk, or
an MS CD?)

--
Noel Paton (MS-MVP 2002-2004, Win9x)

Nil Carborundum Illegitemi
http://www.btinternet.com/~winnoel/millsrpch.htm

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
or
http://www.microsoft.com/presspass/features/2001/Mar01/Mar27pmvp.asp
"Rick T" > wrote in message
...
> Shelly wrote:
>
> > HI Rick,
> >
> > Ok I went into Device Manager and as I think I've told you
> > in the past there is no CD-ROM listed anywhere. I went
> > into view devices by connection and under PCI Bus I have
> > listed:
> > Intel 82371ab/eb bus master IDE Controller
> > Under that I have
> > Primary IDE Contoller (dual info)
> > Secondary IDE contoller (dual info)
>
> er, FIFO, actually
>
> > Under Primary IDE I have listed:
> > Generic IDE Disk 7
>
> > The secondary IDE is not working because of BIOS setting
> > but that is listed as a C: drive.
>
> I think we found Waldo. Could you explain that a little more ?
>
>
> Rick

>
>I think we found Waldo. Could you explain that a little
more ?
>
>
>Rick
>.
>

Rick,

What do you mean we found Waldo? What would you like me to
explain more?

Shelly

[Rick T]

Errr... um, nevermind "Waldo", but...


"> The secondary IDE is not working because of BIOS setting but that is
listed as a C: drive."

That's what I mean... what do *you* mean by that? What message is coming
from where ?






There are two IDE cables, I'm assuming you have one that goes to the
hard drive and one that goes to the CD. (?)


Rick


wrote:
>>I think we found Waldo. Could you explain that a little
>
> more ?
>
>>
>>Rick
>>.
>>
>
>
> Rick,
>
> What do you mean we found Waldo? What would you like me to
> explain more?
>
> Shelly

[Shelly]

Well I did start my computer in safe mode and I did have a
cd rom listed there. I removed it and restarted windows
to see if my windows would detect it and now nothing, it
doesn't detect it nor does it show up in devices even
under safe mode. Now I wish I never loaded windowsME and
unfortunately I can't go back and with my cd-rom not
working I can't load anything else. I don't know what to
do now.

Shelly

[Noel Paton]

Not surprising if the IDE Channel is switched off in the BIOS - you need to
re-enable the channel in BIOS first!

--
Noel Paton (MS-MVP 2002-2004, Win9x)

Nil Carborundum Illegitemi
http://www.btinternet.com/~winnoel/millsrpch.htm

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
or
http://www.microsoft.com/presspass/features/2001/Mar01/Mar27pmvp.asp
"Shelly" > wrote in message
...
>
>
>
> Well I did start my computer in safe mode and I did have a
> cd rom listed there. I removed it and restarted windows
> to see if my windows would detect it and now nothing, it
> doesn't detect it nor does it show up in devices even
> under safe mode. Now I wish I never loaded windowsME and
> unfortunately I can't go back and with my cd-rom not
> working I can't load anything else. I don't know what to
> do now.
>
> Shelly

[Shelly]

Ok Noel what do you mean by the IDE channnel is switched
off in the BIOS? And how do I re-enable the channel in
BIOS? I will go in and see what I can do but not sure
which part of the set-up I should be looking in. And this
would be causing my CD-ROM not to work? Cause now I can't
see it in safe mode either after I removed them and
windows still won't recognize it when trying to add new
hardware.

Shelly

>-----Original Message-----
>Not surprising if the IDE Channel is switched off in the
BIOS - you need to
>re-enable the channel in BIOS first!
>
>--
>Noel Paton (MS-MVP 2002-2004, Win9x)
>

[Noel Paton]

from your own post....
"The secondary IDE is not working because of BIOS setting
but that is listed as a C: drive. "
Where did you find this information? - what's the EXACT wording?

Usually to get into the BIOS, you tap either the DEL or F1 keys as the
system boots (there's often a message 'Press F1 to enter Setup' or similar)
Go in there CAREFULLY!! - and make sure that both IDE channels are switched
on - and see if the BIOS is recognising the drives attached to them.

--
Noel Paton (MS-MVP 2002-2004, Win9x)

Nil Carborundum Illegitemi
http://www.btinternet.com/~winnoel/millsrpch.htm

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
or
http://www.microsoft.com/presspass/features/2001/Mar01/Mar27pmvp.asp
"Shelly" > wrote in message
...
> Ok Noel what do you mean by the IDE channnel is switched
> off in the BIOS? And how do I re-enable the channel in
> BIOS? I will go in and see what I can do but not sure
> which part of the set-up I should be looking in. And this
> would be causing my CD-ROM not to work? Cause now I can't
> see it in safe mode either after I removed them and
> windows still won't recognize it when trying to add new
> hardware.
>
> Shelly
>
> >-----Original Message-----
> >Not surprising if the IDE Channel is switched off in the
> BIOS - you need to
> >re-enable the channel in BIOS first!
> >
> >--
> >Noel Paton (MS-MVP 2002-2004, Win9x)
> >
>

[Shelly]

Hithere,

Ok as far as the secondary IDE controller I talked about,
I believe it was someone who told me to go into Device
manager and look at my devices there. And under secondary
IDE Contoller (dual info)
Device type: Hard dis contollers
Device Status:
This device is not working properly because the BIOS in
the device is reporting the resources for the device
incorrectly (Code 9)

Although I'm not sure this problem has anything to do with
my CD-ROM not working. Could have something to do with
another problem I'm having, which is I was told the
computer has 4.0GB space but the computer is only reading
2.0GB. Anyways at this point that problems isn't my
biggest concern. I need my CD-ROM to work or I can't use
my computer properly. As you had mentioned to look under
Safe mode and see if the CD-ROM is listed there and it was
listed and I removed it as you said but when restarting
windows I was still unable to get my computer to see my CD-
ROM. I have tried loading new hardware and still nothing.
Now even under safe mode I have no CD-ROM listed.
Although in my BIOS or setup I do have CD-ROM installed.
And as I've said in previous postings when I start the
computer using the windows startup diskette and the
windowsME Cd the CD will run and work. Well thanks for
trying to help me because I appreciate it.

Thanks
Shelly
>-----Original Message-----
>from your own post....
>"The secondary IDE is not working because of BIOS setting
>but that is listed as a C: drive. "
>Where did you find this information? - what's the EXACT
wording?
>
>Usually to get into the BIOS, you tap either the DEL or
F1 keys as the
>system boots (there's often a message 'Press F1 to enter
Setup' or similar)
>Go in there CAREFULLY!! - and make sure that both IDE
channels are switched
>on - and see if the BIOS is recognising the drives
attached to them.
>
>--
>Noel Paton (MS-MVP 2002-2004, Win9x)
>
>Nil Carborundum Illegitemi
>http://www.btinternet.com/~winnoel/millsrpch.htm
>
>Please read http://dts-l.org/goodpost.htm on how to post
messages to NG's
>or
>http://www.microsoft.com/presspass/features/2001/Mar01/Mar
27pmvp.asp
>"Shelly" > wrote in message
...
>> Ok Noel what do you mean by the IDE channnel is switched
>> off in the BIOS? And how do I re-enable the channel in
>> BIOS? I will go in and see what I can do but not sure
>> which part of the set-up I should be looking in. And
this
>> would be causing my CD-ROM not to work? Cause now I
can't
>> see it in safe mode either after I removed them and
>> windows still won't recognize it when trying to add new
>> hardware.
>>
>> Shelly
>>
>> >-----Original Message-----
>> >Not surprising if the IDE Channel is switched off in
the
>> BIOS - you need to
>> >re-enable the channel in BIOS first!
>> >
>> >--
>> >Noel Paton (MS-MVP 2002-2004, Win9x)
>> >
>>
>
>
>.
>

>-----Original Message-----
>I have just upgraded to Windows ME and now my cdrom is
not
>working. I can not find my CD drive anywhere on my
>computer. Can I fix this? What do I do? I have tried
>adding new hardware it doesn't help, I have tried
>reloading WindowsME and that doesn't help. I have tried
>disconnecting and reconnecting my cd drive and it doesn't
>help. Is this fixable or am I stuck?

Did 3 clean installs of winME ...seem the more I would
update the os suddenly my dvd-rw and cd-rom would vanish
from windows but NOT Dos...still saw in Bios and bootup.
It's an IDE controller issuse. Have you installed your
MotherBoard drivers right after winME install? if
so...it's a winME is suppose to have the right drivers for
the new Motherboard chipsets. would Need more info on your
Motherboard and IDE controller chipset. Hope this helped.
>.
>