explorer.exe crash caused by ~8776819248.TMP

A clients PC keeps coming up with an explorer.exe error
which states that the file ~8776819248.TMP has caused a
crash.

It always appears about 1 minute after PC has booted into
the desktop and if you click the OK button the whole
system hangs but if you dont you can carry on using
windows without a problem.

I have tried booting to a command prompt and deleting the
file (wont let me do it in windows because the file is
still open) but as soon as you boot up again the file is
recreated.

I know that it could be any of a number of different
things thats causing the problem I was just wondering if
this is a KNOWN bug caused by something like Norton or a
Firewall etc. etc.

if its not anything glaringly obvious it doesn't matter
as i'll just kill the install and reinstall a fresh copy
of XP.

Many Thanks

btw please reply to the group as the email isnt valid.

Alex

[Mike M]

Alex,

Such a message is an indication that your PC is host to some unwanted malware.
Check your system using your preferred antivirus application making sure first
that you are using an updated current set of viral reference signatures.

This would be a good time to download yourself a copy of the free Ad-Aware 6.0
from Lavasoft (http://www.lavasoftusa.com/software/adaware/) and also SpyBot
Search & Destroy (http://www.safer-networking.org/) and use them to check your
system for other commercial parasites remembering that they are only as good
as when you last updated their reference files. I also use a program called
BHODemon (http://www.definitivesolutions.com/bhodemon.htm that checks for
unwanted Browser Help Objects and SpywareBlaster
(http://www.wilderssecurity.net/spywareblaster.html) which can help prevent
some parasites getting a grip on your PC.

Then there is CWShredder
(http://www.zerosrealm.com/downloads/CWShredder.zip or
http://www.spywareinfo.com/~merijn/files/cwshredder.zip) which is the best way
of getting rid of the many forms of the CoolWebSearch hijacker details of
which can be found at http://www.spywareinfo.com/~merijn/cwschronicles.html
and also http://www.pestpatrol.com/pestinfo/c/cws.asp..

Finally if you still continue to experience problems download a copy of
HijackThis from (http://www.spywareinfo.com/~merijn/downloads.html). Create a
folder called hijackthis on C: and copy the file you downloaded to that
folder. Close as many applications as you can including all instances of
Internet Explorer and then run hijackthis.exe and post back the log, provided
that it isn't too long, to this thread, otherwise to the HijackThis Forum at
http://www.spywareinfo.com/forums/ and hopefully this will enable someone to
identify the cause of your problem.
--?
Mike Maltby MS-MVP



>
wrote:

> A clients PC keeps coming up with an explorer.exe error
> which states that the file ~8776819248.TMP has caused a
> crash.
>
> It always appears about 1 minute after PC has booted into
> the desktop and if you click the OK button the whole
> system hangs but if you dont you can carry on using
> windows without a problem.
>
> I have tried booting to a command prompt and deleting the
> file (wont let me do it in windows because the file is
> still open) but as soon as you boot up again the file is
> recreated.
>
> I know that it could be any of a number of different
> things thats causing the problem I was just wondering if
> this is a KNOWN bug caused by something like Norton or a
> Firewall etc. etc.
>
> if its not anything glaringly obvious it doesn't matter
> as i'll just kill the install and reinstall a fresh copy
> of XP.
>
> Many Thanks
>
> btw please reply to the group as the email isnt valid.