Cannot Download Internet Explorer 6 Service Pack 1

[Rick Smith]

I have tried countless times to download this version and
have not been able to. When I attempt to download and
install, a window pops up stating "a previous installation
is pending that requires a reboot. Window will now
close". I have no idea what this refers to and cannot
identify the installation referred to. I have also
rebooted numerous times hoping to get beyond the "previous
installation"---whatever it is, I am prohibited from
upgrading to this new version.

Any suggestions or help would be greatly appreciated.

Thanks, Rick

[Joan Archer]

See if anything here helps courtesy of MowGreen.
Joan

Is this the error message :

Windows Update Setup

A previous program installation was never completed. You need to restart
your computer to complete that installation before running Internet
Explorer Setup. Setup will now close.

Error Message: A Previous Program Installation Was Never Completed
http://support.microsoft.com/?kbid=221863

or was it this one :

A previous installation has pending work requiring a reboot. You need to
restart your computer to complete that installation before running
internet explorer setup. Setup will now close."

Error Message When You Try to Install Internet Explorer 6.0: A Previous
Installation Has Pending Work Requiring a Reboot
http://support.microsoft.com/?kbid=309314


MowGreen [MVP]
*-343-* Never Forgotten

"Rick Smith" > wrote in message
...
> I have tried countless times to download this version and
> have not been able to. When I attempt to download and
> install, a window pops up stating "a previous installation
> is pending that requires a reboot. Window will now
> close". I have no idea what this refers to and cannot
> identify the installation referred to. I have also
> rebooted numerous times hoping to get beyond the "previous
> installation"---whatever it is, I am prohibited from
> upgrading to this new version.
>
> Any suggestions or help would be greatly appreciated.
>
> Thanks, Rick