IPHLAPAPI.DLL

[Renee L. Arango]

Please, I would appreciate it if someone could help me
with this problem I'm having.

When I click on my MS Word icon I keep getting this error
message: "IPHLPAPI.DLL file cannot start check the file
to determine the problem."

I cannot find the file to find out what the problem is
with the file.

Help!!

Best Regards,
Renee

[Joan Archer]

Courtesy of MikeM.
Joan

When did this problem start? What changes did you make to your system
just
prior to this problem starting?

For many users this problem is caused by installing AOL9 since AOL 9 uses
a
different version of iphlpapi.dll than is included with Win Me and fails
to
install it correctly. You can check this for yourself where you will find
that AOL have put a version of iphlpapi.dll in the Program Files\Common
Files\AOL\ACS\winme folder which differs from that in the windows\system
folder.

Since the copy of iphlpapi.dll in the windows\system folder is protected
from
alteration or deletion by Win Me's System File Protection (SFP) it cannot
simply be replaced by the copy in the AOL folder. Whilst there are ways
of
defeating SFP so that AOL's file can be added to the system folder I
personally feel this is a problem that needs to be remedied by AOL.

If your problem is a result of installing AOL 9 you may want to consider
using
System Restore to solve this problem by rolling back your system to before
the
problem started and dumping AOL 9 until AOL can get things working
correctly
(just don't hold your breath) provided that that was not more than a few
days
ago.
--
Mike Maltby MS-MVP




Renee L. Arango wrote:
> Please, I would appreciate it if someone could help me
> with this problem I'm having.
>
> When I click on my MS Word icon I keep getting this error
> message: "IPHLPAPI.DLL file cannot start check the file
> to determine the problem."
>
> I cannot find the file to find out what the problem is
> with the file.
>
> Help!!
>
> Best Regards,
> Renee