Word Documents

[Ann]

We can't open any Word documents. Our screen freezes if we
try. We managed to open one yesterday through the Works
program but it froze almost immediately after we got it
open. Has anyone got suggestions or answers?

[Mike M]

This sounds as if you may have a corrupted Word template. Using Explorer's
Search look for all instances of the file normal.dot and rename them
normal.bak and then retry opening Word. If that solves the problem a new
defaults template file will automatically be recreated and you can delete the
files you renamed.

For more details of this suggested fix see MS KB 307814 - "WD: Error Message:
System Is Dangerously Low on Resources"
(http://support.Microsoft.com?kbid=307814).
--
Mike Maltby



Ann > wrote:

> We can't open any Word documents. Our screen freezes if we
> try. We managed to open one yesterday through the Works
> program but it froze almost immediately after we got it
> open. Has anyone got suggestions or answers?