Word documents

[Dorothy Redfern]

I am unable to open any Word document (since yesterday). I
bring up the My Documents screen, and click on any Word
icon--and my whole computer freezes. All I ever see is the
Microsoft licensing block. Any suggestions??

Thanks.

[Mike M]

This sounds as if you may have a corrupted Word template. Using Explorer's
Search look for all instances of the file normal.dot and rename them
normal.bak and then retry opening Word. If that solves the problem a new
defaults template file will automatically be recreated and you can delete the
files you renamed.

For more details of this suggested fix see MS KB 307814 - "WD: Error Message:
System Is Dangerously Low on Resources"
(http://support.Microsoft.com?kbid=307814).
--
Mike Maltby



Dorothy Redfern > wrote:

> I am unable to open any Word document (since yesterday). I
> bring up the My Documents screen, and click on any Word
> icon--and my whole computer freezes. All I ever see is the
> Microsoft licensing block. Any suggestions??
>
> Thanks.