lockups

[Joyce]

My computer is constantly freezing and I have been getting
a black screen with a white cursor. Does anyone have any
ideas what to do?
Thank you

[Mart]

Assuming that you had previously checked for viruses etc., you need to
determine whether it's a heat/hardware issue rather than a WinMe issue. If
heat related, then the inside of the box may need a good clearout. (A lot of
dust gets sucked into the box due to the fan(s) and can reduce the cooling
efficiency). Also, have you added any new devices recently?

Boot using your Windows Startup (floppy) Disk and select Option 1.) the DOS
Help page. Leave it running for several hours, scrolling up and down the
pages every so often and see if it still locks-up (hangs).

If so, then it's a problem with your PC and not with WinMe.

If not, then boot into Safe Mode (F8 or Ctrl keys at boot-up) and leave it
running in that mode for a few hours and see if it hangs. If so, you may
need to disconnect external items of hardware to see if you can isolate it.

Good luck

Mart


"Joyce" > wrote in message
...
> My computer is constantly freezing and I have been getting
> a black screen with a white cursor. Does anyone have any
> ideas what to do?
> Thank you