AV software and PC in safe mode

[Jane]

Just found this newsgroup. It is great.

Trying to help friend with his computer. He did not have
any AV or firewall software on his HP Pavilion running Win
Me. Now, all sorts of errors. Can run in safe mode only.

Had bought Norton Internet Security 2004 to install on his
PC. Have seen posts re NAV not working well with Me. Have
second thoughts now. What AV/firewall software do you
suggest for Win Me system? Working in safe mode is new to
me. Called AOL and got very foreign speaking person who
did not answer my question. Can I run AOL in safe mode?
It is V 7.0. AOL gives me invalid or busy port message so
cannot download AV software or troubleshooting programs
from web.

Am using my PC with Win XP Home and Nort Int Sec Prof 2004
to send this e-mail. Can I somehow use this PC to get
troubleshooting files to his PC if no AOL? Can I install
an AV program while in safe mode? Seems CD drive on HP
Pavilion does not work in safe mode. Is this correct? I
can burn a CD with my system.

Appreciate all advice.

[Mart]

Before you go too far with installing more (AV, AOL, etc., etc.) software,
maybe you should sort out the Normal Mode issue first!

CD ROM will not work in Safe Mode as you need the drivers installing - which
only happens in Normal Mode.

Just what errors are you seeing? - Please give exact error report messages.

Mart


"Jane" > wrote in message
...
> Just found this newsgroup. It is great.
>
> Trying to help friend with his computer. He did not have
> any AV or firewall software on his HP Pavilion running Win
> Me. Now, all sorts of errors. Can run in safe mode only.
>
> Had bought Norton Internet Security 2004 to install on his
> PC. Have seen posts re NAV not working well with Me. Have
> second thoughts now. What AV/firewall software do you
> suggest for Win Me system? Working in safe mode is new to
> me. Called AOL and got very foreign speaking person who
> did not answer my question. Can I run AOL in safe mode?
> It is V 7.0. AOL gives me invalid or busy port message so
> cannot download AV software or troubleshooting programs
> from web.
>
> Am using my PC with Win XP Home and Nort Int Sec Prof 2004
> to send this e-mail. Can I somehow use this PC to get
> troubleshooting files to his PC if no AOL? Can I install
> an AV program while in safe mode? Seems CD drive on HP
> Pavilion does not work in safe mode. Is this correct? I
> can burn a CD with my system.
>
> Appreciate all advice.

Hello, Mart:
Thank you for responding to my question re AV and safe
mode. I have been following the error resolution advice
in posts re going to safe mode and running various
troubleshooting methods to resolve issues. Suggestions
were to run Striker, AV, Ad-Adaware, Spybot, etc. Ran
into probs with AV and AOL. Thus, this post.
I had asked questions about multiple errors in post on
6/27. I've copied it into this reply... In normal now, I
believe I get an explorer error message almost immediately
and I have to shut down. I will have to retest and will
do another post with outcome. Unfortunately, don't have
the time right now. Have searched everywhere for the
Oltrga error and the OE error below. Can't find a thing
about either one. Oltrga.exe is not on my Win XP Home PC.
Seem to recall it's in Windows folder on problem PC.
My friend's son lost the system recovery disks. HP no
longer supplies replacements. System restore fails.
************************************************
6/27 post
Hello,

Helping friend with his Win Me OS problems. Start to
boot, but get error OE:017F:BFF8E648. Had to pull plug,
would not shut down. Researched previous posts and MS
errors but cannot find reference to this specific error
and others.

Booted in safe mode got error "Oltrga has caused an
error in kernel32.dll. Oltrga will now close"

System attempted to reboot, then got "CMDNINST caused a
general protection fault in module GDI.EXE @ 0005:00002a77.

Tried to do a system restore and received Rstrui has
caused and error in GDI.EXE. Rstrui will now close.

Explorer has caused an error in GDI.EXE and will now
close.

Found reference to GDI.EXE...maybe has to with Fonts
folder in Windows?

Can find no reference in any search regarding oltrga.
System was unprotected.

Any info is greatly appreciated about the above files,
msgs as uncertain what they are.

Thanks again.
*****************************************
>-----Original Message-----
>Before you go too far with installing more (AV, AOL,
etc., etc.) software,
>maybe you should sort out the Normal Mode issue first!
>
>CD ROM will not work in Safe Mode as you need the drivers
installing - which
>only happens in Normal Mode.
>
>Just what errors are you seeing? - Please give exact
error report messages.
>
>Mart
>
>
>"Jane" > wrote in
message
...
>> Just found this newsgroup. It is great.
>>
>> Trying to help friend with his computer. He did not have
>> any AV or firewall software on his HP Pavilion running
Win
>> Me. Now, all sorts of errors. Can run in safe mode
only.
>>
>> Had bought Norton Internet Security 2004 to install on
his
>> PC. Have seen posts re NAV not working well with Me.
Have
>> second thoughts now. What AV/firewall software do you
>> suggest for Win Me system? Working in safe mode is new
to
>> me. Called AOL and got very foreign speaking person
who
>> did not answer my question. Can I run AOL in safe mode?
>> It is V 7.0. AOL gives me invalid or busy port message
so
>> cannot download AV software or troubleshooting programs
>> from web.
>>
>> Am using my PC with Win XP Home and Nort Int Sec Prof
2004
>> to send this e-mail. Can I somehow use this PC to get
>> troubleshooting files to his PC if no AOL? Can I
install
>> an AV program while in safe mode? Seems CD drive on HP
>> Pavilion does not work in safe mode. Is this correct?
I
>> can burn a CD with my system.
>>
>> Appreciate all advice.
>
>
>.
>

[Mart]

OK, let's try to take one item at a time.

Let's worry about Oltrga.exe first, then come back to the OE (or possibly 0E
?) errors. You might wish to confirm OE or 0E on the next post - either way,
it's *probably* hardware related.

I've done a search for Oltrga on the web and drawn a blank. Can you do a
search on your machine for the Oltrga.exe file (in Safe Mode if necessary)
and right-click on it to look for its Properties. See if you can find the
copyright or company and other details are and see if you can determine what
it belongs to - name of the folder it's in etc. and more importantly, just
what it is supposed to do <g>

We need to find out what it is and disable (and possibly remove) it before
moving to the next error(s).

Mart


> wrote in message
...
> Hello, Mart:
> Thank you for responding to my question re AV and safe
> mode. I have been following the error resolution advice
> in posts re going to safe mode and running various
> troubleshooting methods to resolve issues. Suggestions
> were to run Striker, AV, Ad-Adaware, Spybot, etc. Ran
> into probs with AV and AOL. Thus, this post.
> I had asked questions about multiple errors in post on
> 6/27. I've copied it into this reply... In normal now, I
> believe I get an explorer error message almost immediately
> and I have to shut down. I will have to retest and will
> do another post with outcome. Unfortunately, don't have
> the time right now. Have searched everywhere for the
> Oltrga error and the OE error below. Can't find a thing
> about either one. Oltrga.exe is not on my Win XP Home PC.
> Seem to recall it's in Windows folder on problem PC.
> My friend's son lost the system recovery disks. HP no
> longer supplies replacements. System restore fails.
> ************************************************
> 6/27 post
> Hello,
>
> Helping friend with his Win Me OS problems. Start to
> boot, but get error OE:017F:BFF8E648. Had to pull plug,
> would not shut down. Researched previous posts and MS
> errors but cannot find reference to this specific error
> and others.
>
> Booted in safe mode got error "Oltrga has caused an
> error in kernel32.dll. Oltrga will now close"
>
> System attempted to reboot, then got "CMDNINST caused a
> general protection fault in module GDI.EXE @ 0005:00002a77.
>
> Tried to do a system restore and received Rstrui has
> caused and error in GDI.EXE. Rstrui will now close.
>
> Explorer has caused an error in GDI.EXE and will now
> close.
>
> Found reference to GDI.EXE...maybe has to with Fonts
> folder in Windows?
>
> Can find no reference in any search regarding oltrga.
> System was unprotected.
>
> Any info is greatly appreciated about the above files,
> msgs as uncertain what they are.
>
> Thanks again.
> *****************************************
> >-----Original Message-----
> >Before you go too far with installing more (AV, AOL,
> etc., etc.) software,
> >maybe you should sort out the Normal Mode issue first!
> >
> >CD ROM will not work in Safe Mode as you need the drivers
> installing - which
> >only happens in Normal Mode.
> >
> >Just what errors are you seeing? - Please give exact
> error report messages.
> >
> >Mart
> >
> >
> >"Jane" > wrote in
> message
> ...
> >> Just found this newsgroup. It is great.
> >>
> >> Trying to help friend with his computer. He did not have
> >> any AV or firewall software on his HP Pavilion running
> Win
> >> Me. Now, all sorts of errors. Can run in safe mode
> only.
> >>
> >> Had bought Norton Internet Security 2004 to install on
> his
> >> PC. Have seen posts re NAV not working well with Me.
> Have
> >> second thoughts now. What AV/firewall software do you
> >> suggest for Win Me system? Working in safe mode is new
> to
> >> me. Called AOL and got very foreign speaking person
> who
> >> did not answer my question. Can I run AOL in safe mode?
> >> It is V 7.0. AOL gives me invalid or busy port message
> so
> >> cannot download AV software or troubleshooting programs
> >> from web.
> >>
> >> Am using my PC with Win XP Home and Nort Int Sec Prof
> 2004
> >> to send this e-mail. Can I somehow use this PC to get
> >> troubleshooting files to his PC if no AOL? Can I
> install
> >> an AV program while in safe mode? Seems CD drive on HP
> >> Pavilion does not work in safe mode. Is this correct?
> I
> >> can burn a CD with my system.
> >>
> >> Appreciate all advice.
> >
> >
> >.
> >

[Jane]

Booted PC two times in normal. Lots of different errors.
But am focused... Oltrga error did not come up in normal
boot first time. It did the second time. It also
occurred immediately after desktop appeared in boot to
safe mode. Did search on PC. Found 2 instances of
oltrga: C:\windows\oltrga.exe and
C:\windows\applog\oltrga.lgc. Looked in add/remove progs
and couldn't see anything obvious. Properties didn't clue
me in. Size is 376KB, created on 6/30/02, modified 5/24/02
(curious?). Properties for the .lgc file showed created on
6/1/02.
Normal boot error occurred right after desktop loaded
and a McAfee Active shield stating software has
expired...renew. "Oltrga has caused an error in
kernel32.dll. Oltrga will now close." Clicked on close.
I then got another error message. "Oltrga" "An error has
occurred in your program. To keep working anyway, click
Ignore....." I clicked on close and got the OE error.
Boot going into safe mode gave same error regarding
kernel32.dll. Am still able to ctrl+alt+del to get to
close program window and shut down machine.
FYI, system restore fails. It was not brought back to
state before restore ran and failed.
Thank you.
>-----Original Message-----
>OK, let's try to take one item at a time.
>
>Let's worry about Oltrga.exe first, then come back to the
OE (or possibly 0E
>?) errors. You might wish to confirm OE or 0E on the next
post - either way,
>it's *probably* hardware related.
>
>I've done a search for Oltrga on the web and drawn a
blank. Can you do a
>search on your machine for the Oltrga.exe file (in Safe
Mode if necessary)
>and right-click on it to look for its Properties. See if
you can find the
>copyright or company and other details are and see if you
can determine what
>it belongs to - name of the folder it's in etc. and more
importantly, just
>what it is supposed to do <g>
>
>We need to find out what it is and disable (and possibly
remove) it before
>moving to the next error(s).
>
>Mart
>
>
> wrote in message
...
>> Hello, Mart:
>> Thank you for responding to my question re AV and safe
>> mode. I have been following the error resolution advice
>> in posts re going to safe mode and running various
>> troubleshooting methods to resolve issues. Suggestions
>> were to run Striker, AV, Ad-Adaware, Spybot, etc. Ran
>> into probs with AV and AOL. Thus, this post.
>> I had asked questions about multiple errors in post on
>> 6/27. I've copied it into this reply... In normal
now, I
>> believe I get an explorer error message almost
immediately
>> and I have to shut down. I will have to retest and will
>> do another post with outcome. Unfortunately, don't have
>> the time right now. Have searched everywhere for the
>> Oltrga error and the OE error below. Can't find a thing
>> about either one. Oltrga.exe is not on my Win XP Home
PC.
>> Seem to recall it's in Windows folder on problem PC.
>> My friend's son lost the system recovery disks. HP
no
>> longer supplies replacements. System restore fails.
>> ************************************************
>> 6/27 post
>> Hello,
>>
>> Helping friend with his Win Me OS problems. Start to
>> boot, but get error OE:017F:BFF8E648. Had to pull plug,
>> would not shut down. Researched previous posts and MS
>> errors but cannot find reference to this specific error
>> and others.
>>
>> Booted in safe mode got error "Oltrga has caused an
>> error in kernel32.dll. Oltrga will now close"
>>
>> System attempted to reboot, then got "CMDNINST
caused a
>> general protection fault in module GDI.EXE @
0005:00002a77.
>>
>> Tried to do a system restore and received Rstrui has
>> caused and error in GDI.EXE. Rstrui will now close.
>>
>> Explorer has caused an error in GDI.EXE and will now
>> close.
>>
>> Found reference to GDI.EXE...maybe has to with Fonts
>> folder in Windows?
>>
>> Can find no reference in any search regarding oltrga.
>> System was unprotected.
>>
>> Any info is greatly appreciated about the above
files,
>> msgs as uncertain what they are.
>>
>> Thanks again.
>> *****************************************
>> >-----Original Message-----
>> >Before you go too far with installing more (AV, AOL,
>> etc., etc.) software,
>> >maybe you should sort out the Normal Mode issue first!
>> >
>> >CD ROM will not work in Safe Mode as you need the
drivers
>> installing - which
>> >only happens in Normal Mode.
>> >
>> >Just what errors are you seeing? - Please give exact
>> error report messages.
>> >
>> >Mart
>> >
>> >
>> >"Jane" > wrote in
>> message
>> ...
>> >> Just found this newsgroup. It is great.
>> >>
>> >> Trying to help friend with his computer. He did not
have
>> >> any AV or firewall software on his HP Pavilion
running
>> Win
>> >> Me. Now, all sorts of errors. Can run in safe mode
>> only.
>> >>
>> >> Had bought Norton Internet Security 2004 to install
on
>> his
>> >> PC. Have seen posts re NAV not working well with Me.
>> Have
>> >> second thoughts now. What AV/firewall software do you
>> >> suggest for Win Me system? Working in safe mode is
new
>> to
>> >> me. Called AOL and got very foreign speaking person
>> who
>> >> did not answer my question. Can I run AOL in safe
mode?
>> >> It is V 7.0. AOL gives me invalid or busy port
message
>> so
>> >> cannot download AV software or troubleshooting
programs
>> >> from web.
>> >>
>> >> Am using my PC with Win XP Home and Nort Int Sec Prof
>> 2004
>> >> to send this e-mail. Can I somehow use this PC to
get
>> >> troubleshooting files to his PC if no AOL? Can I
>> install
>> >> an AV program while in safe mode? Seems CD drive on
HP
>> >> Pavilion does not work in safe mode. Is this
correct?
>> I
>> >> can burn a CD with my system.
>> >>
>> >> Appreciate all advice.
>> >
>> >
>> >.
>> >
>
>
>.
>

[Mart]

Jane, I'm more concerned than ever with 'oltrga.exe' at the moment.

When you look at its Properties, what (if any) details are shown under the
'Version' tab? A search for "oltrga" - or anything like it - on Google
reveals nothing!

Even the 'oltrga.lgc' file is a mystery. The .lgc suffix *could* be related
to anything - possibly a log file. Are you able to open it with notepad (or
wordpad) and read anything which might enlighten us? How big is the
oltrga.lgc file?

Mart


"Jane" > wrote in message
...
> Booted PC two times in normal. Lots of different errors.
> But am focused... Oltrga error did not come up in normal
> boot first time. It did the second time. It also
> occurred immediately after desktop appeared in boot to
> safe mode. Did search on PC. Found 2 instances of
> oltrga: C:\windows\oltrga.exe and
> C:\windows\applog\oltrga.lgc. Looked in add/remove progs
> and couldn't see anything obvious. Properties didn't clue
> me in. Size is 376KB, created on 6/30/02, modified 5/24/02
> (curious?). Properties for the .lgc file showed created on
> 6/1/02.
> Normal boot error occurred right after desktop loaded
> and a McAfee Active shield stating software has
> expired...renew. "Oltrga has caused an error in
> kernel32.dll. Oltrga will now close." Clicked on close.
> I then got another error message. "Oltrga" "An error has
> occurred in your program. To keep working anyway, click
> Ignore....." I clicked on close and got the OE error.
> Boot going into safe mode gave same error regarding
> kernel32.dll. Am still able to ctrl+alt+del to get to
> close program window and shut down machine.
> FYI, system restore fails. It was not brought back to
> state before restore ran and failed.
> Thank you.
> >-----Original Message-----
> >OK, let's try to take one item at a time.
> >
> >Let's worry about Oltrga.exe first, then come back to the
> OE (or possibly 0E
> >?) errors. You might wish to confirm OE or 0E on the next
> post - either way,
> >it's *probably* hardware related.
> >
> >I've done a search for Oltrga on the web and drawn a
> blank. Can you do a
> >search on your machine for the Oltrga.exe file (in Safe
> Mode if necessary)
> >and right-click on it to look for its Properties. See if
> you can find the
> >copyright or company and other details are and see if you
> can determine what
> >it belongs to - name of the folder it's in etc. and more
> importantly, just
> >what it is supposed to do <g>
> >
> >We need to find out what it is and disable (and possibly
> remove) it before
> >moving to the next error(s).
> >
> >Mart
> >
> >
> > wrote in message
> ...
> >> Hello, Mart:
> >> Thank you for responding to my question re AV and safe
> >> mode. I have been following the error resolution advice
> >> in posts re going to safe mode and running various
> >> troubleshooting methods to resolve issues. Suggestions
> >> were to run Striker, AV, Ad-Adaware, Spybot, etc. Ran
> >> into probs with AV and AOL. Thus, this post.
> >> I had asked questions about multiple errors in post on
> >> 6/27. I've copied it into this reply... In normal
> now, I
> >> believe I get an explorer error message almost
> immediately
> >> and I have to shut down. I will have to retest and will
> >> do another post with outcome. Unfortunately, don't have
> >> the time right now. Have searched everywhere for the
> >> Oltrga error and the OE error below. Can't find a thing
> >> about either one. Oltrga.exe is not on my Win XP Home
> PC.
> >> Seem to recall it's in Windows folder on problem PC.
> >> My friend's son lost the system recovery disks. HP
> no
> >> longer supplies replacements. System restore fails.
> >> ************************************************
> >> 6/27 post
> >> Hello,
> >>
> >> Helping friend with his Win Me OS problems. Start to
> >> boot, but get error OE:017F:BFF8E648. Had to pull plug,
> >> would not shut down. Researched previous posts and MS
> >> errors but cannot find reference to this specific error
> >> and others.
> >>
> >> Booted in safe mode got error "Oltrga has caused an
> >> error in kernel32.dll. Oltrga will now close"
> >>
> >> System attempted to reboot, then got "CMDNINST
> caused a
> >> general protection fault in module GDI.EXE @
> 0005:00002a77.
> >>
> >> Tried to do a system restore and received Rstrui has
> >> caused and error in GDI.EXE. Rstrui will now close.
> >>
> >> Explorer has caused an error in GDI.EXE and will now
> >> close.
> >>
> >> Found reference to GDI.EXE...maybe has to with Fonts
> >> folder in Windows?
> >>
> >> Can find no reference in any search regarding oltrga.
> >> System was unprotected.
> >>
> >> Any info is greatly appreciated about the above
> files,
> >> msgs as uncertain what they are.
> >>
> >> Thanks again.
> >> *****************************************
> >> >-----Original Message-----
> >> >Before you go too far with installing more (AV, AOL,
> >> etc., etc.) software,
> >> >maybe you should sort out the Normal Mode issue first!
> >> >
> >> >CD ROM will not work in Safe Mode as you need the
> drivers
> >> installing - which
> >> >only happens in Normal Mode.
> >> >
> >> >Just what errors are you seeing? - Please give exact
> >> error report messages.
> >> >
> >> >Mart
> >> >
> >> >
> >> >"Jane" > wrote in
> >> message
> >> ...
> >> >> Just found this newsgroup. It is great.
> >> >>
> >> >> Trying to help friend with his computer. He did not
> have
> >> >> any AV or firewall software on his HP Pavilion
> running
> >> Win
> >> >> Me. Now, all sorts of errors. Can run in safe mode
> >> only.
> >> >>
> >> >> Had bought Norton Internet Security 2004 to install
> on
> >> his
> >> >> PC. Have seen posts re NAV not working well with Me.
> >> Have
> >> >> second thoughts now. What AV/firewall software do you
> >> >> suggest for Win Me system? Working in safe mode is
> new
> >> to
> >> >> me. Called AOL and got very foreign speaking person
> >> who
> >> >> did not answer my question. Can I run AOL in safe
> mode?
> >> >> It is V 7.0. AOL gives me invalid or busy port
> message
> >> so
> >> >> cannot download AV software or troubleshooting
> programs
> >> >> from web.
> >> >>
> >> >> Am using my PC with Win XP Home and Nort Int Sec Prof
> >> 2004
> >> >> to send this e-mail. Can I somehow use this PC to
> get
> >> >> troubleshooting files to his PC if no AOL? Can I
> >> install
> >> >> an AV program while in safe mode? Seems CD drive on
> HP
> >> >> Pavilion does not work in safe mode. Is this
> correct?
> >> I
> >> >> can burn a CD with my system.
> >> >>
> >> >> Appreciate all advice.
> >> >
> >> >
> >> >.
> >> >
> >
> >
> >.
> >

[Mike M]

Mart,

The lgc file is the Applog (Windows\Applog folder) created by Taskmon for
oltrga.exe indicating that it has run and is located on the C:\ drive. Defrag
then uses this data when optimising the placement of files on the drive.
--
Mike Maltby MS-MVP



Mart > wrote:

> Jane, I'm more concerned than ever with 'oltrga.exe' at the moment.
>
> When you look at its Properties, what (if any) details are shown
> under the 'Version' tab? A search for "oltrga" - or anything
> like it - on Google reveals nothing!
>
> Even the 'oltrga.lgc' file is a mystery. The .lgc suffix *could* be
> related to anything - possibly a log file. Are you able to open it
> with notepad (or wordpad) and read anything which might enlighten us?
> How big is the oltrga.lgc file?

[Mart]

Thanks Mike, you're quite right, I should have recognised/remembered that.
The little grey cells! <g>

But this 'oltrga.exe' is an oddball and I just wonder whether it's the
"cause" or the "effect" of the problem. Good or bad, it doesn't appear to be
installed correctly.

And that's before we start!! I can even see your 'standard' SR response
being required quite soon too, so don't go away. <BG>

Mart


"Mike M" > wrote in message
...
> Mart,
>
> The lgc file is the Applog (Windows\Applog folder) created by Taskmon for
> oltrga.exe indicating that it has run and is located on the C:\ drive.
Defrag
> then uses this data when optimising the placement of files on the drive.
> --
> Mike Maltby MS-MVP
>
>
>
> Mart > wrote:
>
> > Jane, I'm more concerned than ever with 'oltrga.exe' at the moment.
> >
> > When you look at its Properties, what (if any) details are shown
> > under the 'Version' tab? A search for "oltrga" - or anything
> > like it - on Google reveals nothing!
> >
> > Even the 'oltrga.lgc' file is a mystery. The .lgc suffix *could* be
> > related to anything - possibly a log file. Are you able to open it
> > with notepad (or wordpad) and read anything which might enlighten us?
> > How big is the oltrga.lgc file?
>

[Mike M]

Mart,

Like yourself I can find no reference elsewhere to otraga.exe and agree that
this would appear to be malware of some sort. Unfortunately I can't remember
how this thread started, what the problem was or what you have suggested so
will now try and gracefully retire. :-)

Cheers,
--
Mike


Mart > wrote:

> Thanks Mike, you're quite right, I should have recognised/remembered
> that. The little grey cells! <g>
>
> But this 'oltrga.exe' is an oddball and I just wonder whether it's the
> "cause" or the "effect" of the problem. Good or bad, it doesn't
> appear to be installed correctly.
>
> And that's before we start!! I can even see your 'standard' SR
> response being required quite soon too, so don't go away. <BG>

[Jane]

Hi again, Have read Mike's and your posts. I would be
surprised if this system **didn't** have malware and all
sorts of nasties on it. Teenage boys used this system...
downloading "awesome stuff". This is my friend's PC and
it has beenly badly neglected. I have cleaned up
everything I could find in cookies, temp files, etc.
Removed suspicious apps. Scanned disk and defraged. No
errors in disk scan. The oltrga.exe is likely another bad
app.

Back to original questions. Have read Mike and Noel's
posts re running Stinger, AV, Spybot, etc. but cannot
connect to AOL with that PC to get these programs. Do
have Norton Int. Security 2004 disks, but am afraid of
installing it with Win Me because of negative posts.
Would like to run these progs then see what errors are
still around. Is this thinking sound? Would have to
install AV in safe mode. Not familiar with safe mode.
Can I install progs in safe mode? Can I connect to
internet (via AOL 7.0) in safe mode? I know all drivers
aren't loaded. Used floppy to run Stinger in safe mode,
but not certain if CD drive is accessible in safe.

New to newsgroups. Should I start fresh with a new top
level post for my next post? This thread is pretty deep.

Appreciate your help, Mart and Mike.

>-----Original Message-----
>Jane, I'm more concerned than ever with 'oltrga.exe' at
the moment.
>
>When you look at its Properties, what (if any) details
are shown under the
>'Version' tab? A search for "oltrga" - or anything
like it - on Google
>reveals nothing!
>
>Even the 'oltrga.lgc' file is a mystery. The .lgc suffix
*could* be related
>to anything - possibly a log file. Are you able to open
it with notepad (or
>wordpad) and read anything which might enlighten us?
How big is the
>oltrga.lgc file?
>
>Mart
>
>
>"Jane" > wrote in
message
...
>> Booted PC two times in normal. Lots of different
errors.
>> But am focused... Oltrga error did not come up in
normal
>> boot first time. It did the second time. It also
>> occurred immediately after desktop appeared in boot to
>> safe mode. Did search on PC. Found 2 instances of
>> oltrga: C:\windows\oltrga.exe and
>> C:\windows\applog\oltrga.lgc. Looked in add/remove progs
>> and couldn't see anything obvious. Properties didn't
clue
>> me in. Size is 376KB, created on 6/30/02, modified
5/24/02
>> (curious?). Properties for the .lgc file showed created
on
>> 6/1/02.
>> Normal boot error occurred right after desktop loaded
>> and a McAfee Active shield stating software has
>> expired...renew. "Oltrga has caused an error in
>> kernel32.dll. Oltrga will now close." Clicked on
close.
>> I then got another error message. "Oltrga" "An error
has
>> occurred in your program. To keep working anyway, click
>> Ignore....." I clicked on close and got the OE error.
>> Boot going into safe mode gave same error regarding
>> kernel32.dll. Am still able to ctrl+alt+del to get to
>> close program window and shut down machine.
>> FYI, system restore fails. It was not brought back
to
>> state before restore ran and failed.
>> Thank you.
>> >-----Original Message-----
>> >OK, let's try to take one item at a time.
>> >
>> >Let's worry about Oltrga.exe first, then come back to
the
>> OE (or possibly 0E
>> >?) errors. You might wish to confirm OE or 0E on the
next
>> post - either way,
>> >it's *probably* hardware related.
>> >
>> >I've done a search for Oltrga on the web and drawn a
>> blank. Can you do a
>> >search on your machine for the Oltrga.exe file (in Safe
>> Mode if necessary)
>> >and right-click on it to look for its Properties. See
if
>> you can find the
>> >copyright or company and other details are and see if
you
>> can determine what
>> >it belongs to - name of the folder it's in etc. and
more
>> importantly, just
>> >what it is supposed to do <g>
>> >
>> >We need to find out what it is and disable (and
possibly
>> remove) it before
>> >moving to the next error(s).
>> >
>> >Mart
>> >
>> >
>> > wrote in message
>> ...
>> >> Hello, Mart:
>> >> Thank you for responding to my question re AV and
safe
>> >> mode. I have been following the error resolution
advice
>> >> in posts re going to safe mode and running various
>> >> troubleshooting methods to resolve issues.
Suggestions
>> >> were to run Striker, AV, Ad-Adaware, Spybot, etc.
Ran
>> >> into probs with AV and AOL. Thus, this post.
>> >> I had asked questions about multiple errors in
post on
>> >> 6/27. I've copied it into this reply... In normal
>> now, I
>> >> believe I get an explorer error message almost
>> immediately
>> >> and I have to shut down. I will have to retest and
will
>> >> do another post with outcome. Unfortunately, don't
have
>> >> the time right now. Have searched everywhere for the
>> >> Oltrga error and the OE error below. Can't find a
thing
>> >> about either one. Oltrga.exe is not on my Win XP
Home
>> PC.
>> >> Seem to recall it's in Windows folder on problem PC.
>> >> My friend's son lost the system recovery disks.
HP
>> no
>> >> longer supplies replacements. System restore fails.
>> >> ************************************************
>> >> 6/27 post
>> >> Hello,
>> >>
>> >> Helping friend with his Win Me OS problems.
Start to
>> >> boot, but get error OE:017F:BFF8E648. Had to pull
plug,
>> >> would not shut down. Researched previous posts and
MS
>> >> errors but cannot find reference to this specific
error
>> >> and others.
>> >>
>> >> Booted in safe mode got error "Oltrga has caused
an
>> >> error in kernel32.dll. Oltrga will now close"
>> >>
>> >> System attempted to reboot, then got "CMDNINST
>> caused a
>> >> general protection fault in module GDI.EXE @
>> 0005:00002a77.
>> >>
>> >> Tried to do a system restore and received Rstrui
has
>> >> caused and error in GDI.EXE. Rstrui will now close.
>> >>
>> >> Explorer has caused an error in GDI.EXE and will
now
>> >> close.
>> >>
>> >> Found reference to GDI.EXE...maybe has to with
Fonts
>> >> folder in Windows?
>> >>
>> >> Can find no reference in any search regarding
oltrga.
>> >> System was unprotected.
>> >>
>> >> Any info is greatly appreciated about the above
>> files,
>> >> msgs as uncertain what they are.
>> >>
>> >> Thanks again.
>> >> *****************************************
>> >> >-----Original Message-----
>> >> >Before you go too far with installing more (AV, AOL,
>> >> etc., etc.) software,
>> >> >maybe you should sort out the Normal Mode issue
first!
>> >> >
>> >> >CD ROM will not work in Safe Mode as you need the
>> drivers
>> >> installing - which
>> >> >only happens in Normal Mode.
>> >> >
>> >> >Just what errors are you seeing? - Please give exact
>> >> error report messages.
>> >> >
>> >> >Mart
>> >> >
>> >> >
>> >> >"Jane" > wrote
in
>> >> message
>> >> ...
>> >> >> Just found this newsgroup. It is great.
>> >> >>
>> >> >> Trying to help friend with his computer. He did
not
>> have
>> >> >> any AV or firewall software on his HP Pavilion
>> running
>> >> Win
>> >> >> Me. Now, all sorts of errors. Can run in safe
mode
>> >> only.
>> >> >>
>> >> >> Had bought Norton Internet Security 2004 to
install
>> on
>> >> his
>> >> >> PC. Have seen posts re NAV not working well with
Me.
>> >> Have
>> >> >> second thoughts now. What AV/firewall software do
you
>> >> >> suggest for Win Me system? Working in safe mode
is
>> new
>> >> to
>> >> >> me. Called AOL and got very foreign speaking
person
>> >> who
>> >> >> did not answer my question. Can I run AOL in safe
>> mode?
>> >> >> It is V 7.0. AOL gives me invalid or busy port
>> message
>> >> so
>> >> >> cannot download AV software or troubleshooting
>> programs
>> >> >> from web.
>> >> >>
>> >> >> Am using my PC with Win XP Home and Nort Int Sec
Prof
>> >> 2004
>> >> >> to send this e-mail. Can I somehow use this PC to
>> get
>> >> >> troubleshooting files to his PC if no AOL? Can I
>> >> install
>> >> >> an AV program while in safe mode? Seems CD drive
on
>> HP
>> >> >> Pavilion does not work in safe mode. Is this
>> correct?
>> >> I
>> >> >> can burn a CD with my system.
>> >> >>
>> >> >> Appreciate all advice.
>> >> >
>> >> >
>> >> >.
>> >> >
>> >
>> >
>> >.
>> >
>
>
>.
>

[Noel Paton]

If you think this thread is deep - you ain't seen nuttin' yet!<g>
Neither Dialup nor CD's work in Safe Mode - so you're SOL on that.
You can download Stinger to a floppy on a known-clean PC, and load and run
it on the baddie - see what it reports( I see you've done that- what was the
result??).

likewise Ad-Aware - although you may have to have fun and games with WinZip
to compress and span it across two floppies. (see the WinZip instructions
for that)


--
Noel Paton (MS-MVP 2002-2004, Win9x)

Nil Carborundum Illegitemi
http://www.btinternet.com/~winnoel/millsrpch.htm

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
or
http://www.microsoft.com/presspass/features/2001/Mar01/Mar27pmvp.asp

"Jane" > wrote in message
...
> Hi again, Have read Mike's and your posts. I would be
> surprised if this system **didn't** have malware and all
> sorts of nasties on it. Teenage boys used this system...
> downloading "awesome stuff". This is my friend's PC and
> it has beenly badly neglected. I have cleaned up
> everything I could find in cookies, temp files, etc.
> Removed suspicious apps. Scanned disk and defraged. No
> errors in disk scan. The oltrga.exe is likely another bad
> app.
>
> Back to original questions. Have read Mike and Noel's
> posts re running Stinger, AV, Spybot, etc. but cannot
> connect to AOL with that PC to get these programs. Do
> have Norton Int. Security 2004 disks, but am afraid of
> installing it with Win Me because of negative posts.
> Would like to run these progs then see what errors are
> still around. Is this thinking sound? Would have to
> install AV in safe mode. Not familiar with safe mode.
> Can I install progs in safe mode? Can I connect to
> internet (via AOL 7.0) in safe mode? I know all drivers
> aren't loaded. Used floppy to run Stinger in safe mode,
> but not certain if CD drive is accessible in safe.
>
> New to newsgroups. Should I start fresh with a new top
> level post for my next post? This thread is pretty deep.
>
> Appreciate your help, Mart and Mike.
>
> >-----Original Message-----
> >Jane, I'm more concerned than ever with 'oltrga.exe' at
> the moment.
> >
> >When you look at its Properties, what (if any) details
> are shown under the
> >'Version' tab? A search for "oltrga" - or anything
> like it - on Google
> >reveals nothing!
> >
> >Even the 'oltrga.lgc' file is a mystery. The .lgc suffix
> *could* be related
> >to anything - possibly a log file. Are you able to open
> it with notepad (or
> >wordpad) and read anything which might enlighten us?
> How big is the
> >oltrga.lgc file?
> >
> >Mart
> >
> >
> >"Jane" > wrote in
> message
> ...
> >> Booted PC two times in normal. Lots of different
> errors.
> >> But am focused... Oltrga error did not come up in
> normal
> >> boot first time. It did the second time. It also
> >> occurred immediately after desktop appeared in boot to
> >> safe mode. Did search on PC. Found 2 instances of
> >> oltrga: C:\windows\oltrga.exe and
> >> C:\windows\applog\oltrga.lgc. Looked in add/remove progs
> >> and couldn't see anything obvious. Properties didn't
> clue
> >> me in. Size is 376KB, created on 6/30/02, modified
> 5/24/02
> >> (curious?). Properties for the .lgc file showed created
> on
> >> 6/1/02.
> >> Normal boot error occurred right after desktop loaded
> >> and a McAfee Active shield stating software has
> >> expired...renew. "Oltrga has caused an error in
> >> kernel32.dll. Oltrga will now close." Clicked on
> close.
> >> I then got another error message. "Oltrga" "An error
> has
> >> occurred in your program. To keep working anyway, click
> >> Ignore....." I clicked on close and got the OE error.
> >> Boot going into safe mode gave same error regarding
> >> kernel32.dll. Am still able to ctrl+alt+del to get to
> >> close program window and shut down machine.
> >> FYI, system restore fails. It was not brought back
> to
> >> state before restore ran and failed.
> >> Thank you.
> >> >-----Original Message-----
> >> >OK, let's try to take one item at a time.
> >> >
> >> >Let's worry about Oltrga.exe first, then come back to
> the
> >> OE (or possibly 0E
> >> >?) errors. You might wish to confirm OE or 0E on the
> next
> >> post - either way,
> >> >it's *probably* hardware related.
> >> >
> >> >I've done a search for Oltrga on the web and drawn a
> >> blank. Can you do a
> >> >search on your machine for the Oltrga.exe file (in Safe
> >> Mode if necessary)
> >> >and right-click on it to look for its Properties. See
> if
> >> you can find the
> >> >copyright or company and other details are and see if
> you
> >> can determine what
> >> >it belongs to - name of the folder it's in etc. and
> more
> >> importantly, just
> >> >what it is supposed to do <g>
> >> >
> >> >We need to find out what it is and disable (and
> possibly
> >> remove) it before
> >> >moving to the next error(s).
> >> >
> >> >Mart
> >> >
> >> >
> >> > wrote in message
> >> ...
> >> >> Hello, Mart:
> >> >> Thank you for responding to my question re AV and
> safe
> >> >> mode. I have been following the error resolution
> advice
> >> >> in posts re going to safe mode and running various
> >> >> troubleshooting methods to resolve issues.
> Suggestions
> >> >> were to run Striker, AV, Ad-Adaware, Spybot, etc.
> Ran
> >> >> into probs with AV and AOL. Thus, this post.
> >> >> I had asked questions about multiple errors in
> post on
> >> >> 6/27. I've copied it into this reply... In normal
> >> now, I
> >> >> believe I get an explorer error message almost
> >> immediately
> >> >> and I have to shut down. I will have to retest and
> will
> >> >> do another post with outcome. Unfortunately, don't
> have
> >> >> the time right now. Have searched everywhere for the
> >> >> Oltrga error and the OE error below. Can't find a
> thing
> >> >> about either one. Oltrga.exe is not on my Win XP
> Home
> >> PC.
> >> >> Seem to recall it's in Windows folder on problem PC.
> >> >> My friend's son lost the system recovery disks.
> HP
> >> no
> >> >> longer supplies replacements. System restore fails.
> >> >> ************************************************
> >> >> 6/27 post
> >> >> Hello,
> >> >>
> >> >> Helping friend with his Win Me OS problems.
> Start to
> >> >> boot, but get error OE:017F:BFF8E648. Had to pull
> plug,
> >> >> would not shut down. Researched previous posts and
> MS
> >> >> errors but cannot find reference to this specific
> error
> >> >> and others.
> >> >>
> >> >> Booted in safe mode got error "Oltrga has caused
> an
> >> >> error in kernel32.dll. Oltrga will now close"
> >> >>
> >> >> System attempted to reboot, then got "CMDNINST
> >> caused a
> >> >> general protection fault in module GDI.EXE @
> >> 0005:00002a77.
> >> >>
> >> >> Tried to do a system restore and received Rstrui
> has
> >> >> caused and error in GDI.EXE. Rstrui will now close.
> >> >>
> >> >> Explorer has caused an error in GDI.EXE and will
> now
> >> >> close.
> >> >>
> >> >> Found reference to GDI.EXE...maybe has to with
> Fonts
> >> >> folder in Windows?
> >> >>
> >> >> Can find no reference in any search regarding
> oltrga.
> >> >> System was unprotected.
> >> >>
> >> >> Any info is greatly appreciated about the above
> >> files,
> >> >> msgs as uncertain what they are.
> >> >>
> >> >> Thanks again.
> >> >> *****************************************
> >> >> >-----Original Message-----
> >> >> >Before you go too far with installing more (AV, AOL,
> >> >> etc., etc.) software,
> >> >> >maybe you should sort out the Normal Mode issue
> first!
> >> >> >
> >> >> >CD ROM will not work in Safe Mode as you need the
> >> drivers
> >> >> installing - which
> >> >> >only happens in Normal Mode.
> >> >> >
> >> >> >Just what errors are you seeing? - Please give exact
> >> >> error report messages.
> >> >> >
> >> >> >Mart
> >> >> >
> >> >> >
> >> >> >"Jane" > wrote
> in
> >> >> message
> >> >> ...
> >> >> >> Just found this newsgroup. It is great.
> >> >> >>
> >> >> >> Trying to help friend with his computer. He did
> not
> >> have
> >> >> >> any AV or firewall software on his HP Pavilion
> >> running
> >> >> Win
> >> >> >> Me. Now, all sorts of errors. Can run in safe
> mode
> >> >> only.
> >> >> >>
> >> >> >> Had bought Norton Internet Security 2004 to
> install
> >> on
> >> >> his
> >> >> >> PC. Have seen posts re NAV not working well with
> Me.
> >> >> Have
> >> >> >> second thoughts now. What AV/firewall software do
> you
> >> >> >> suggest for Win Me system? Working in safe mode
> is
> >> new
> >> >> to
> >> >> >> me. Called AOL and got very foreign speaking
> person
> >> >> who
> >> >> >> did not answer my question. Can I run AOL in safe
> >> mode?
> >> >> >> It is V 7.0. AOL gives me invalid or busy port
> >> message
> >> >> so
> >> >> >> cannot download AV software or troubleshooting
> >> programs
> >> >> >> from web.
> >> >> >>
> >> >> >> Am using my PC with Win XP Home and Nort Int Sec
> Prof
> >> >> 2004
> >> >> >> to send this e-mail. Can I somehow use this PC to
> >> get
> >> >> >> troubleshooting files to his PC if no AOL? Can I
> >> >> install
> >> >> >> an AV program while in safe mode? Seems CD drive
> on
> >> HP
> >> >> >> Pavilion does not work in safe mode. Is this
> >> correct?
> >> >> I
> >> >> >> can burn a CD with my system.
> >> >> >>
> >> >> >> Appreciate all advice.
> >> >> >
> >> >> >
> >> >> >.
> >> >> >
> >> >
> >> >
> >> >.
> >> >
> >
> >
> >.
> >

[Mart]

Jane, please put us out of our misery and tell us:-

"When you look at 'oltrga.exe' Properties, what (if any) details are shown
under the
'Version' tab?

Mart


"Jane" > wrote in message
...
> Hi again, Have read Mike's and your posts. I would be
> surprised if this system **didn't** have malware and all
> sorts of nasties on it. Teenage boys used this system...
> downloading "awesome stuff". This is my friend's PC and
> it has beenly badly neglected. I have cleaned up
> everything I could find in cookies, temp files, etc.
> Removed suspicious apps. Scanned disk and defraged. No
> errors in disk scan. The oltrga.exe is likely another bad
> app.
>
> Back to original questions. Have read Mike and Noel's
> posts re running Stinger, AV, Spybot, etc. but cannot
> connect to AOL with that PC to get these programs. Do
> have Norton Int. Security 2004 disks, but am afraid of
> installing it with Win Me because of negative posts.
> Would like to run these progs then see what errors are
> still around. Is this thinking sound? Would have to
> install AV in safe mode. Not familiar with safe mode.
> Can I install progs in safe mode? Can I connect to
> internet (via AOL 7.0) in safe mode? I know all drivers
> aren't loaded. Used floppy to run Stinger in safe mode,
> but not certain if CD drive is accessible in safe.
>
> New to newsgroups. Should I start fresh with a new top
> level post for my next post? This thread is pretty deep.
>
> Appreciate your help, Mart and Mike.
>
> >-----Original Message-----
> >Jane, I'm more concerned than ever with 'oltrga.exe' at
> the moment.
> >
> >When you look at its Properties, what (if any) details
> are shown under the
> >'Version' tab? A search for "oltrga" - or anything
> like it - on Google
> >reveals nothing!
> >
> >Even the 'oltrga.lgc' file is a mystery. The .lgc suffix
> *could* be related
> >to anything - possibly a log file. Are you able to open
> it with notepad (or
> >wordpad) and read anything which might enlighten us?
> How big is the
> >oltrga.lgc file?
> >
> >Mart
> >
> >
> >"Jane" > wrote in
> message
> ...
> >> Booted PC two times in normal. Lots of different
> errors.
> >> But am focused... Oltrga error did not come up in
> normal
> >> boot first time. It did the second time. It also
> >> occurred immediately after desktop appeared in boot to
> >> safe mode. Did search on PC. Found 2 instances of
> >> oltrga: C:\windows\oltrga.exe and
> >> C:\windows\applog\oltrga.lgc. Looked in add/remove progs
> >> and couldn't see anything obvious. Properties didn't
> clue
> >> me in. Size is 376KB, created on 6/30/02, modified
> 5/24/02
> >> (curious?). Properties for the .lgc file showed created
> on
> >> 6/1/02.
> >> Normal boot error occurred right after desktop loaded
> >> and a McAfee Active shield stating software has
> >> expired...renew. "Oltrga has caused an error in
> >> kernel32.dll. Oltrga will now close." Clicked on
> close.
> >> I then got another error message. "Oltrga" "An error
> has
> >> occurred in your program. To keep working anyway, click
> >> Ignore....." I clicked on close and got the OE error.
> >> Boot going into safe mode gave same error regarding
> >> kernel32.dll. Am still able to ctrl+alt+del to get to
> >> close program window and shut down machine.
> >> FYI, system restore fails. It was not brought back
> to
> >> state before restore ran and failed.
> >> Thank you.
> >> >-----Original Message-----
> >> >OK, let's try to take one item at a time.
> >> >
> >> >Let's worry about Oltrga.exe first, then come back to
> the
> >> OE (or possibly 0E
> >> >?) errors. You might wish to confirm OE or 0E on the
> next
> >> post - either way,
> >> >it's *probably* hardware related.
> >> >
> >> >I've done a search for Oltrga on the web and drawn a
> >> blank. Can you do a
> >> >search on your machine for the Oltrga.exe file (in Safe
> >> Mode if necessary)
> >> >and right-click on it to look for its Properties. See
> if
> >> you can find the
> >> >copyright or company and other details are and see if
> you
> >> can determine what
> >> >it belongs to - name of the folder it's in etc. and
> more
> >> importantly, just
> >> >what it is supposed to do <g>
> >> >
> >> >We need to find out what it is and disable (and
> possibly
> >> remove) it before
> >> >moving to the next error(s).
> >> >
> >> >Mart
> >> >
> >> >
> >> > wrote in message
> >> ...
> >> >> Hello, Mart:
> >> >> Thank you for responding to my question re AV and
> safe
> >> >> mode. I have been following the error resolution
> advice
> >> >> in posts re going to safe mode and running various
> >> >> troubleshooting methods to resolve issues.
> Suggestions
> >> >> were to run Striker, AV, Ad-Adaware, Spybot, etc.
> Ran
> >> >> into probs with AV and AOL. Thus, this post.
> >> >> I had asked questions about multiple errors in
> post on
> >> >> 6/27. I've copied it into this reply... In normal
> >> now, I
> >> >> believe I get an explorer error message almost
> >> immediately
> >> >> and I have to shut down. I will have to retest and
> will
> >> >> do another post with outcome. Unfortunately, don't
> have
> >> >> the time right now. Have searched everywhere for the
> >> >> Oltrga error and the OE error below. Can't find a
> thing
> >> >> about either one. Oltrga.exe is not on my Win XP
> Home
> >> PC.
> >> >> Seem to recall it's in Windows folder on problem PC.
> >> >> My friend's son lost the system recovery disks.
> HP
> >> no
> >> >> longer supplies replacements. System restore fails.
> >> >> ************************************************
> >> >> 6/27 post
> >> >> Hello,
> >> >>
> >> >> Helping friend with his Win Me OS problems.
> Start to
> >> >> boot, but get error OE:017F:BFF8E648. Had to pull
> plug,
> >> >> would not shut down. Researched previous posts and
> MS
> >> >> errors but cannot find reference to this specific
> error
> >> >> and others.
> >> >>
> >> >> Booted in safe mode got error "Oltrga has caused
> an
> >> >> error in kernel32.dll. Oltrga will now close"
> >> >>
> >> >> System attempted to reboot, then got "CMDNINST
> >> caused a
> >> >> general protection fault in module GDI.EXE @
> >> 0005:00002a77.
> >> >>
> >> >> Tried to do a system restore and received Rstrui
> has
> >> >> caused and error in GDI.EXE. Rstrui will now close.
> >> >>
> >> >> Explorer has caused an error in GDI.EXE and will
> now
> >> >> close.
> >> >>
> >> >> Found reference to GDI.EXE...maybe has to with
> Fonts
> >> >> folder in Windows?
> >> >>
> >> >> Can find no reference in any search regarding
> oltrga.
> >> >> System was unprotected.
> >> >>
> >> >> Any info is greatly appreciated about the above
> >> files,
> >> >> msgs as uncertain what they are.
> >> >>
> >> >> Thanks again.
> >> >> *****************************************
> >> >> >-----Original Message-----
> >> >> >Before you go too far with installing more (AV, AOL,
> >> >> etc., etc.) software,
> >> >> >maybe you should sort out the Normal Mode issue
> first!
> >> >> >
> >> >> >CD ROM will not work in Safe Mode as you need the
> >> drivers
> >> >> installing - which
> >> >> >only happens in Normal Mode.
> >> >> >
> >> >> >Just what errors are you seeing? - Please give exact
> >> >> error report messages.
> >> >> >
> >> >> >Mart
> >> >> >
> >> >> >
> >> >> >"Jane" > wrote
> in
> >> >> message
> >> >> ...
> >> >> >> Just found this newsgroup. It is great.
> >> >> >>
> >> >> >> Trying to help friend with his computer. He did
> not
> >> have
> >> >> >> any AV or firewall software on his HP Pavilion
> >> running
> >> >> Win
> >> >> >> Me. Now, all sorts of errors. Can run in safe
> mode
> >> >> only.
> >> >> >>
> >> >> >> Had bought Norton Internet Security 2004 to
> install
> >> on
> >> >> his
> >> >> >> PC. Have seen posts re NAV not working well with
> Me.
> >> >> Have
> >> >> >> second thoughts now. What AV/firewall software do
> you
> >> >> >> suggest for Win Me system? Working in safe mode
> is
> >> new
> >> >> to
> >> >> >> me. Called AOL and got very foreign speaking
> person
> >> >> who
> >> >> >> did not answer my question. Can I run AOL in safe
> >> mode?
> >> >> >> It is V 7.0. AOL gives me invalid or busy port
> >> message
> >> >> so
> >> >> >> cannot download AV software or troubleshooting
> >> programs
> >> >> >> from web.
> >> >> >>
> >> >> >> Am using my PC with Win XP Home and Nort Int Sec
> Prof
> >> >> 2004
> >> >> >> to send this e-mail. Can I somehow use this PC to
> >> get
> >> >> >> troubleshooting files to his PC if no AOL? Can I
> >> >> install
> >> >> >> an AV program while in safe mode? Seems CD drive
> on
> >> HP
> >> >> >> Pavilion does not work in safe mode. Is this
> >> correct?
> >> >> I
> >> >> >> can burn a CD with my system.
> >> >> >>
> >> >> >> Appreciate all advice.
> >> >> >
> >> >> >
> >> >> >.
> >> >> >
> >> >
> >> >
> >> >.
> >> >
> >
> >
> >.
> >

[Jane]

Sorry, Mart. I could have explained better. All I saw
under properties for the oltrga.exe is described below.
There was only a general tab, no version tab. It provided
very little info. Earlier, I mentioned everything but
these two fields...Type: application; Description: olgtra
**********
Found 2 instances of oltrga: C:\windows\oltrga.exe and
C:\windows\applog\oltrga.lgc. Looked in add/remove progs
and couldn't see anything obvious. Properties didn't clue
me in. Size is 376KB, created on 6/30/02, modified 5/24/02
(curious?). Properties for the .lgc file showed created on
6/1/02.
**********
>-----Original Message-----
>Jane, please put us out of our misery and tell us:-
>
>"When you look at 'oltrga.exe' Properties, what (if any)
details are shown
>under the
>'Version' tab?
>
>Mart
>
>
>"Jane" > wrote in
message
...
>> Hi again, Have read Mike's and your posts. I would be
>> surprised if this system **didn't** have malware and all
>> sorts of nasties on it. Teenage boys used this
system...
>> downloading "awesome stuff". This is my friend's PC and
>> it has beenly badly neglected. I have cleaned up
>> everything I could find in cookies, temp files, etc.
>> Removed suspicious apps. Scanned disk and defraged. No
>> errors in disk scan. The oltrga.exe is likely another
bad
>> app.
>>
>> Back to original questions. Have read Mike and Noel's
>> posts re running Stinger, AV, Spybot, etc. but cannot
>> connect to AOL with that PC to get these programs. Do
>> have Norton Int. Security 2004 disks, but am afraid of
>> installing it with Win Me because of negative posts.
>> Would like to run these progs then see what errors are
>> still around. Is this thinking sound? Would have to
>> install AV in safe mode. Not familiar with safe mode.
>> Can I install progs in safe mode? Can I connect to
>> internet (via AOL 7.0) in safe mode? I know all drivers
>> aren't loaded. Used floppy to run Stinger in safe mode,
>> but not certain if CD drive is accessible in safe.
>>
>> New to newsgroups. Should I start fresh with a new top
>> level post for my next post? This thread is pretty
deep.
>>
>> Appreciate your help, Mart and Mike.
>>
>> >-----Original Message-----
>> >Jane, I'm more concerned than ever with 'oltrga.exe' at
>> the moment.
>> >
>> >When you look at its Properties, what (if any) details
>> are shown under the
>> >'Version' tab? A search for "oltrga" - or anything
>> like it - on Google
>> >reveals nothing!
>> >
>> >Even the 'oltrga.lgc' file is a mystery. The .lgc
suffix
>> *could* be related
>> >to anything - possibly a log file. Are you able to open
>> it with notepad (or
>> >wordpad) and read anything which might enlighten us?
>> How big is the
>> >oltrga.lgc file?
>> >
>> >Mart
>> >
>> >
>> >"Jane" > wrote in
>> message
>> ...
>> >> Booted PC two times in normal. Lots of different
>> errors.
>> >> But am focused... Oltrga error did not come up in
>> normal
>> >> boot first time. It did the second time. It also
>> >> occurred immediately after desktop appeared in boot
to
>> >> safe mode. Did search on PC. Found 2 instances of
>> >> oltrga: C:\windows\oltrga.exe and
>> >> C:\windows\applog\oltrga.lgc. Looked in add/remove
progs
>> >> and couldn't see anything obvious. Properties didn't
>> clue
>> >> me in. Size is 376KB, created on 6/30/02, modified
>> 5/24/02
>> >> (curious?). Properties for the .lgc file showed
created
>> on
>> >> 6/1/02.
>> >> Normal boot error occurred right after desktop
loaded
>> >> and a McAfee Active shield stating software has
>> >> expired...renew. "Oltrga has caused an error in
>> >> kernel32.dll. Oltrga will now close." Clicked on
>> close.
>> >> I then got another error message. "Oltrga" "An
error
>> has
>> >> occurred in your program. To keep working anyway,
click
>> >> Ignore....." I clicked on close and got the OE error.
>> >> Boot going into safe mode gave same error regarding
>> >> kernel32.dll. Am still able to ctrl+alt+del to get to
>> >> close program window and shut down machine.
>> >> FYI, system restore fails. It was not brought
back
>> to
>> >> state before restore ran and failed.
>> >> Thank you.
>> >> >-----Original Message-----
>> >> >OK, let's try to take one item at a time.
>> >> >
>> >> >Let's worry about Oltrga.exe first, then come back
to
>> the
>> >> OE (or possibly 0E
>> >> >?) errors. You might wish to confirm OE or 0E on the
>> next
>> >> post - either way,
>> >> >it's *probably* hardware related.
>> >> >
>> >> >I've done a search for Oltrga on the web and drawn a
>> >> blank. Can you do a
>> >> >search on your machine for the Oltrga.exe file (in
Safe
>> >> Mode if necessary)
>> >> >and right-click on it to look for its Properties.
See
>> if
>> >> you can find the
>> >> >copyright or company and other details are and see
if
>> you
>> >> can determine what
>> >> >it belongs to - name of the folder it's in etc. and
>> more
>> >> importantly, just
>> >> >what it is supposed to do <g>
>> >> >
>> >> >We need to find out what it is and disable (and
>> possibly
>> >> remove) it before
>> >> >moving to the next error(s).
>> >> >
>> >> >Mart
>> >> >
>> >> >
>> >> > wrote in
message
>> >> ...
>> >> >> Hello, Mart:
>> >> >> Thank you for responding to my question re AV
and
>> safe
>> >> >> mode. I have been following the error resolution
>> advice
>> >> >> in posts re going to safe mode and running various
>> >> >> troubleshooting methods to resolve issues.
>> Suggestions
>> >> >> were to run Striker, AV, Ad-Adaware, Spybot, etc.
>> Ran
>> >> >> into probs with AV and AOL. Thus, this post.
>> >> >> I had asked questions about multiple errors in
>> post on
>> >> >> 6/27. I've copied it into this reply... In
normal
>> >> now, I
>> >> >> believe I get an explorer error message almost
>> >> immediately
>> >> >> and I have to shut down. I will have to retest
and
>> will
>> >> >> do another post with outcome. Unfortunately,
don't
>> have
>> >> >> the time right now. Have searched everywhere for
the
>> >> >> Oltrga error and the OE error below. Can't find a
>> thing
>> >> >> about either one. Oltrga.exe is not on my Win XP
>> Home
>> >> PC.
>> >> >> Seem to recall it's in Windows folder on problem
PC.
>> >> >> My friend's son lost the system recovery disks.
>> HP
>> >> no
>> >> >> longer supplies replacements. System restore
fails.
>> >> >> ************************************************
>> >> >> 6/27 post
>> >> >> Hello,
>> >> >>
>> >> >> Helping friend with his Win Me OS problems.
>> Start to
>> >> >> boot, but get error OE:017F:BFF8E648. Had to pull
>> plug,
>> >> >> would not shut down. Researched previous posts
and
>> MS
>> >> >> errors but cannot find reference to this specific
>> error
>> >> >> and others.
>> >> >>
>> >> >> Booted in safe mode got error "Oltrga has
caused
>> an
>> >> >> error in kernel32.dll. Oltrga will now close"
>> >> >>
>> >> >> System attempted to reboot, then got "CMDNINST
>> >> caused a
>> >> >> general protection fault in module GDI.EXE @
>> >> 0005:00002a77.
>> >> >>
>> >> >> Tried to do a system restore and received
Rstrui
>> has
>> >> >> caused and error in GDI.EXE. Rstrui will now
close.
>> >> >>
>> >> >> Explorer has caused an error in GDI.EXE and
will
>> now
>> >> >> close.
>> >> >>
>> >> >> Found reference to GDI.EXE...maybe has to with
>> Fonts
>> >> >> folder in Windows?
>> >> >>
>> >> >> Can find no reference in any search regarding
>> oltrga.
>> >> >> System was unprotected.
>> >> >>
>> >> >> Any info is greatly appreciated about the above
>> >> files,
>> >> >> msgs as uncertain what they are.
>> >> >>
>> >> >> Thanks again.
>> >> >> *****************************************
>> >> >> >-----Original Message-----
>> >> >> >Before you go too far with installing more (AV,
AOL,
>> >> >> etc., etc.) software,
>> >> >> >maybe you should sort out the Normal Mode issue
>> first!
>> >> >> >
>> >> >> >CD ROM will not work in Safe Mode as you need the
>> >> drivers
>> >> >> installing - which
>> >> >> >only happens in Normal Mode.
>> >> >> >
>> >> >> >Just what errors are you seeing? - Please give
exact
>> >> >> error report messages.
>> >> >> >
>> >> >> >Mart
>> >> >> >
>> >> >> >
>> >> >> >"Jane" >
wrote
>> in
>> >> >> message
>> >> >> ...
>> >> >> >> Just found this newsgroup. It is great.
>> >> >> >>
>> >> >> >> Trying to help friend with his computer. He did
>> not
>> >> have
>> >> >> >> any AV or firewall software on his HP Pavilion
>> >> running
>> >> >> Win
>> >> >> >> Me. Now, all sorts of errors. Can run in safe
>> mode
>> >> >> only.
>> >> >> >>
>> >> >> >> Had bought Norton Internet Security 2004 to
>> install
>> >> on
>> >> >> his
>> >> >> >> PC. Have seen posts re NAV not working well
with
>> Me.
>> >> >> Have
>> >> >> >> second thoughts now. What AV/firewall software
do
>> you
>> >> >> >> suggest for Win Me system? Working in safe
mode
>> is
>> >> new
>> >> >> to
>> >> >> >> me. Called AOL and got very foreign speaking
>> person
>> >> >> who
>> >> >> >> did not answer my question. Can I run AOL in
safe
>> >> mode?
>> >> >> >> It is V 7.0. AOL gives me invalid or busy port
>> >> message
>> >> >> so
>> >> >> >> cannot download AV software or troubleshooting
>> >> programs
>> >> >> >> from web.
>> >> >> >>
>> >> >> >> Am using my PC with Win XP Home and Nort Int
Sec
>> Prof
>> >> >> 2004
>> >> >> >> to send this e-mail. Can I somehow use this
PC to
>> >> get
>> >> >> >> troubleshooting files to his PC if no AOL?
Can I
>> >> >> install
>> >> >> >> an AV program while in safe mode? Seems CD
drive
>> on
>> >> HP
>> >> >> >> Pavilion does not work in safe mode. Is this
>> >> correct?
>> >> >> I
>> >> >> >> can burn a CD with my system.
>> >> >> >>
>> >> >> >> Appreciate all advice.
>> >> >> >
>> >> >> >
>> >> >> >.
>> >> >> >
>> >> >
>> >> >
>> >> >.
>> >> >
>> >
>> >
>> >.
>> >
>
>
>.
>

[Mart]

Well if the 'Software House' that wrote the oltrga.exe application can't be
bothered to build their details into it (but is an old date) then I would
suspect that it is even more rogue than I first thought.

Try Start | Run and type "msconfig" (no quotes) in the space provided and
then click OK. Look for the Startup Tab and see if there is any reference to
oltrga and if so, uncheck the appropriate box.

Re-boot and see if it rids you of the Oltrga error - you will probably get a
'warning' that you have something set in msconfig, each time you boot, but
ignore it for the time being. Just see if the Oltrga error goes.

Mart


"Jane" > wrote in message
...
> Sorry, Mart. I could have explained better. All I saw
> under properties for the oltrga.exe is described below.
> There was only a general tab, no version tab. It provided
> very little info.

<snipped>

[Jane]

Re Stinger's results I had repair checked under
preferences. It gave me a list, but it appeared to be a
list of files it examined. I ran it again just now with
repair unchecked and report checked. Wish I'd done it this
way earlier!
Stinger findings
C:\HP\bin\FondleWindow.exe
Found application HideWindows
C:\_Restore\Archive\FS1360.CAB\A0168847.CPY
Found the W32/Klez.h@MM virus!!!
C:\_Restore\Archive\FS1360.CAB\A0168848.CPY
Found the W32/Klez.h@MM virus!!!

Will try to download/compress Ad-Aware on floppies and
will check out W32/Klez.h@MM virus.

>-----Original Message-----
>If you think this thread is deep - you ain't seen nuttin'
yet!<g>
>Neither Dialup nor CD's work in Safe Mode - so you're SOL
on that.
>You can download Stinger to a floppy on a known-clean PC,
and load and run
>it on the baddie - see what it reports( I see you've done
that- what was the
>result??).
>
>likewise Ad-Aware - although you may have to have fun and
games with WinZip
>to compress and span it across two floppies. (see the
WinZip instructions
>for that)
>
>
>--
>Noel Paton (MS-MVP 2002-2004, Win9x)
>
>Nil Carborundum Illegitemi
>http://www.btinternet.com/~winnoel/millsrpch.htm
>
>Please read http://dts-l.org/goodpost.htm on how to post
messages to NG's
>or
>http://www.microsoft.com/presspass/features/2001/Mar01/Mar
27pmvp.asp
>
>"Jane" > wrote in
message
...
>> Hi again, Have read Mike's and your posts. I would be
>> surprised if this system **didn't** have malware and all
>> sorts of nasties on it. Teenage boys used this
system...
>> downloading "awesome stuff". This is my friend's PC and
>> it has beenly badly neglected. I have cleaned up
>> everything I could find in cookies, temp files, etc.
>> Removed suspicious apps. Scanned disk and defraged. No
>> errors in disk scan. The oltrga.exe is likely another
bad
>> app.
>>
>> Back to original questions. Have read Mike and Noel's
>> posts re running Stinger, AV, Spybot, etc. but cannot
>> connect to AOL with that PC to get these programs. Do
>> have Norton Int. Security 2004 disks, but am afraid of
>> installing it with Win Me because of negative posts.
>> Would like to run these progs then see what errors are
>> still around. Is this thinking sound? Would have to
>> install AV in safe mode. Not familiar with safe mode.
>> Can I install progs in safe mode? Can I connect to
>> internet (via AOL 7.0) in safe mode? I know all drivers
>> aren't loaded. Used floppy to run Stinger in safe mode,
>> but not certain if CD drive is accessible in safe.
>>
>> New to newsgroups. Should I start fresh with a new top
>> level post for my next post? This thread is pretty
deep.
>>
>> Appreciate your help, Mart and Mike.
>>
>> >-----Original Message-----
>> >Jane, I'm more concerned than ever with 'oltrga.exe' at
>> the moment.
>> >
>> >When you look at its Properties, what (if any) details
>> are shown under the
>> >'Version' tab? A search for "oltrga" - or anything
>> like it - on Google
>> >reveals nothing!
>> >
>> >Even the 'oltrga.lgc' file is a mystery. The .lgc
suffix
>> *could* be related
>> >to anything - possibly a log file. Are you able to open
>> it with notepad (or
>> >wordpad) and read anything which might enlighten us?
>> How big is the
>> >oltrga.lgc file?
>> >
>> >Mart
>> >
>> >
>> >"Jane" > wrote in
>> message
>> ...
>> >> Booted PC two times in normal. Lots of different
>> errors.
>> >> But am focused... Oltrga error did not come up in
>> normal
>> >> boot first time. It did the second time. It also
>> >> occurred immediately after desktop appeared in boot
to
>> >> safe mode. Did search on PC. Found 2 instances of
>> >> oltrga: C:\windows\oltrga.exe and
>> >> C:\windows\applog\oltrga.lgc. Looked in add/remove
progs
>> >> and couldn't see anything obvious. Properties didn't
>> clue
>> >> me in. Size is 376KB, created on 6/30/02, modified
>> 5/24/02
>> >> (curious?). Properties for the .lgc file showed
created
>> on
>> >> 6/1/02.
>> >> Normal boot error occurred right after desktop
loaded
>> >> and a McAfee Active shield stating software has
>> >> expired...renew. "Oltrga has caused an error in
>> >> kernel32.dll. Oltrga will now close." Clicked on
>> close.
>> >> I then got another error message. "Oltrga" "An
error
>> has
>> >> occurred in your program. To keep working anyway,
click
>> >> Ignore....." I clicked on close and got the OE error.
>> >> Boot going into safe mode gave same error regarding
>> >> kernel32.dll. Am still able to ctrl+alt+del to get to
>> >> close program window and shut down machine.
>> >> FYI, system restore fails. It was not brought
back
>> to
>> >> state before restore ran and failed.
>> >> Thank you.
>> >> >-----Original Message-----
>> >> >OK, let's try to take one item at a time.
>> >> >
>> >> >Let's worry about Oltrga.exe first, then come back
to
>> the
>> >> OE (or possibly 0E
>> >> >?) errors. You might wish to confirm OE or 0E on the
>> next
>> >> post - either way,
>> >> >it's *probably* hardware related.
>> >> >
>> >> >I've done a search for Oltrga on the web and drawn a
>> >> blank. Can you do a
>> >> >search on your machine for the Oltrga.exe file (in
Safe
>> >> Mode if necessary)
>> >> >and right-click on it to look for its Properties.
See
>> if
>> >> you can find the
>> >> >copyright or company and other details are and see
if
>> you
>> >> can determine what
>> >> >it belongs to - name of the folder it's in etc. and
>> more
>> >> importantly, just
>> >> >what it is supposed to do <g>
>> >> >
>> >> >We need to find out what it is and disable (and
>> possibly
>> >> remove) it before
>> >> >moving to the next error(s).
>> >> >
>> >> >Mart
>> >> >
>> >> >
>> >> > wrote in
message
>> >> ...
>> >> >> Hello, Mart:
>> >> >> Thank you for responding to my question re AV
and
>> safe
>> >> >> mode. I have been following the error resolution
>> advice
>> >> >> in posts re going to safe mode and running various
>> >> >> troubleshooting methods to resolve issues.
>> Suggestions
>> >> >> were to run Striker, AV, Ad-Adaware, Spybot, etc.
>> Ran
>> >> >> into probs with AV and AOL. Thus, this post.
>> >> >> I had asked questions about multiple errors in
>> post on
>> >> >> 6/27. I've copied it into this reply... In
normal
>> >> now, I
>> >> >> believe I get an explorer error message almost
>> >> immediately
>> >> >> and I have to shut down. I will have to retest
and
>> will
>> >> >> do another post with outcome. Unfortunately,
don't
>> have
>> >> >> the time right now. Have searched everywhere for
the
>> >> >> Oltrga error and the OE error below. Can't find a
>> thing
>> >> >> about either one. Oltrga.exe is not on my Win XP
>> Home
>> >> PC.
>> >> >> Seem to recall it's in Windows folder on problem
PC.
>> >> >> My friend's son lost the system recovery disks.
>> HP
>> >> no
>> >> >> longer supplies replacements. System restore
fails.
>> >> >> ************************************************
>> >> >> 6/27 post
>> >> >> Hello,
>> >> >>
>> >> >> Helping friend with his Win Me OS problems.
>> Start to
>> >> >> boot, but get error OE:017F:BFF8E648. Had to pull
>> plug,
>> >> >> would not shut down. Researched previous posts
and
>> MS
>> >> >> errors but cannot find reference to this specific
>> error
>> >> >> and others.
>> >> >>
>> >> >> Booted in safe mode got error "Oltrga has
caused
>> an
>> >> >> error in kernel32.dll. Oltrga will now close"
>> >> >>
>> >> >> System attempted to reboot, then got "CMDNINST
>> >> caused a
>> >> >> general protection fault in module GDI.EXE @
>> >> 0005:00002a77.
>> >> >>
>> >> >> Tried to do a system restore and received
Rstrui
>> has
>> >> >> caused and error in GDI.EXE. Rstrui will now
close.
>> >> >>
>> >> >> Explorer has caused an error in GDI.EXE and
will
>> now
>> >> >> close.
>> >> >>
>> >> >> Found reference to GDI.EXE...maybe has to with
>> Fonts
>> >> >> folder in Windows?
>> >> >>
>> >> >> Can find no reference in any search regarding
>> oltrga.
>> >> >> System was unprotected.
>> >> >>
>> >> >> Any info is greatly appreciated about the above
>> >> files,
>> >> >> msgs as uncertain what they are.
>> >> >>
>> >> >> Thanks again.
>> >> >> *****************************************
>> >> >> >-----Original Message-----
>> >> >> >Before you go too far with installing more (AV,
AOL,
>> >> >> etc., etc.) software,
>> >> >> >maybe you should sort out the Normal Mode issue
>> first!
>> >> >> >
>> >> >> >CD ROM will not work in Safe Mode as you need the
>> >> drivers
>> >> >> installing - which
>> >> >> >only happens in Normal Mode.
>> >> >> >
>> >> >> >Just what errors are you seeing? - Please give
exact
>> >> >> error report messages.
>> >> >> >
>> >> >> >Mart
>> >> >> >
>> >> >> >
>> >> >> >"Jane" >
wrote
>> in
>> >> >> message
>> >> >> ...
>> >> >> >> Just found this newsgroup. It is great.
>> >> >> >>
>> >> >> >> Trying to help friend with his computer. He did
>> not
>> >> have
>> >> >> >> any AV or firewall software on his HP Pavilion
>> >> running
>> >> >> Win
>> >> >> >> Me. Now, all sorts of errors. Can run in safe
>> mode
>> >> >> only.
>> >> >> >>
>> >> >> >> Had bought Norton Internet Security 2004 to
>> install
>> >> on
>> >> >> his
>> >> >> >> PC. Have seen posts re NAV not working well
with
>> Me.
>> >> >> Have
>> >> >> >> second thoughts now. What AV/firewall software
do
>> you
>> >> >> >> suggest for Win Me system? Working in safe
mode
>> is
>> >> new
>> >> >> to
>> >> >> >> me. Called AOL and got very foreign speaking
>> person
>> >> >> who
>> >> >> >> did not answer my question. Can I run AOL in
safe
>> >> mode?
>> >> >> >> It is V 7.0. AOL gives me invalid or busy port
>> >> message
>> >> >> so
>> >> >> >> cannot download AV software or troubleshooting
>> >> programs
>> >> >> >> from web.
>> >> >> >>
>> >> >> >> Am using my PC with Win XP Home and Nort Int
Sec
>> Prof
>> >> >> 2004
>> >> >> >> to send this e-mail. Can I somehow use this
PC to
>> >> get
>> >> >> >> troubleshooting files to his PC if no AOL?
Can I
>> >> >> install
>> >> >> >> an AV program while in safe mode? Seems CD
drive
>> on
>> >> HP
>> >> >> >> Pavilion does not work in safe mode. Is this
>> >> correct?
>> >> >> I
>> >> >> >> can burn a CD with my system.
>> >> >> >>
>> >> >> >> Appreciate all advice.
>> >> >> >
>> >> >> >
>> >> >> >.
>> >> >> >
>> >> >
>> >> >
>> >> >.
>> >> >
>> >
>> >
>> >.
>> >
>
>
>.
>

[Noel Paton]

Don't worry about the viruses found in the C:\_Restore folders - they're
deactivated unless you use System Restore to go back to a time you were
infected.
http://support.microsoft.com/?scid=263455
explains in detail

What it does do, though, is give a pointer to a possible cause of your
problems - the residual of a Klez infection can be a PITA to clean up......

First off, while in Safe Mode, delete the FondleWindows.exe file
reboot to Normal Mode, and run the Stinger again - see what it reports this
time.
(also - make a note of any error reports on booting!)


--
Noel Paton (MS-MVP 2002-2004, Win9x)

Nil Carborundum Illegitemi
http://www.btinternet.com/~winnoel/millsrpch.htm

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
or
http://www.microsoft.com/presspass/features/2001/Mar01/Mar27pmvp.asp

"Jane" > wrote in message
...
> Re Stinger's results I had repair checked under
> preferences. It gave me a list, but it appeared to be a
> list of files it examined. I ran it again just now with
> repair unchecked and report checked. Wish I'd done it this
> way earlier!
> Stinger findings
> C:\HP\bin\FondleWindow.exe
> Found application HideWindows
> C:\_Restore\Archive\FS1360.CAB\A0168847.CPY
> Found the W32/Klez.h@MM virus!!!
> C:\_Restore\Archive\FS1360.CAB\A0168848.CPY
> Found the W32/Klez.h@MM virus!!!
>
> Will try to download/compress Ad-Aware on floppies and
> will check out W32/Klez.h@MM virus.
>
> >-----Original Message-----
> >If you think this thread is deep - you ain't seen nuttin'
> yet!<g>
> >Neither Dialup nor CD's work in Safe Mode - so you're SOL
> on that.
> >You can download Stinger to a floppy on a known-clean PC,
> and load and run
> >it on the baddie - see what it reports( I see you've done
> that- what was the
> >result??).
> >
> >likewise Ad-Aware - although you may have to have fun and
> games with WinZip
> >to compress and span it across two floppies. (see the
> WinZip instructions
> >for that)
> >
> >
> >--
> >Noel Paton (MS-MVP 2002-2004, Win9x)
> >
> >Nil Carborundum Illegitemi
> >http://www.btinternet.com/~winnoel/millsrpch.htm
> >
> >Please read http://dts-l.org/goodpost.htm on how to post
> messages to NG's
> >or
> >http://www.microsoft.com/presspass/features/2001/Mar01/Mar
> 27pmvp.asp
> >
> >"Jane" > wrote in
> message
> ...
> >> Hi again, Have read Mike's and your posts. I would be
> >> surprised if this system **didn't** have malware and all
> >> sorts of nasties on it. Teenage boys used this
> system...
> >> downloading "awesome stuff". This is my friend's PC and
> >> it has beenly badly neglected. I have cleaned up
> >> everything I could find in cookies, temp files, etc.
> >> Removed suspicious apps. Scanned disk and defraged. No
> >> errors in disk scan. The oltrga.exe is likely another
> bad
> >> app.
> >>
> >> Back to original questions. Have read Mike and Noel's
> >> posts re running Stinger, AV, Spybot, etc. but cannot
> >> connect to AOL with that PC to get these programs. Do
> >> have Norton Int. Security 2004 disks, but am afraid of
> >> installing it with Win Me because of negative posts.
> >> Would like to run these progs then see what errors are
> >> still around. Is this thinking sound? Would have to
> >> install AV in safe mode. Not familiar with safe mode.
> >> Can I install progs in safe mode? Can I connect to
> >> internet (via AOL 7.0) in safe mode? I know all drivers
> >> aren't loaded. Used floppy to run Stinger in safe mode,
> >> but not certain if CD drive is accessible in safe.
> >>
> >> New to newsgroups. Should I start fresh with a new top
> >> level post for my next post? This thread is pretty
> deep.
> >>
> >> Appreciate your help, Mart and Mike.
> >>
> >> >-----Original Message-----
> >> >Jane, I'm more concerned than ever with 'oltrga.exe' at
> >> the moment.
> >> >
> >> >When you look at its Properties, what (if any) details
> >> are shown under the
> >> >'Version' tab? A search for "oltrga" - or anything
> >> like it - on Google
> >> >reveals nothing!
> >> >
> >> >Even the 'oltrga.lgc' file is a mystery. The .lgc
> suffix
> >> *could* be related
> >> >to anything - possibly a log file. Are you able to open
> >> it with notepad (or
> >> >wordpad) and read anything which might enlighten us?
> >> How big is the
> >> >oltrga.lgc file?
> >> >
> >> >Mart
> >> >
> >> >
> >> >"Jane" > wrote in
> >> message
> >> ...
> >> >> Booted PC two times in normal. Lots of different
> >> errors.
> >> >> But am focused... Oltrga error did not come up in
> >> normal
> >> >> boot first time. It did the second time. It also
> >> >> occurred immediately after desktop appeared in boot
> to
> >> >> safe mode. Did search on PC. Found 2 instances of
> >> >> oltrga: C:\windows\oltrga.exe and
> >> >> C:\windows\applog\oltrga.lgc. Looked in add/remove
> progs
> >> >> and couldn't see anything obvious. Properties didn't
> >> clue
> >> >> me in. Size is 376KB, created on 6/30/02, modified
> >> 5/24/02
> >> >> (curious?). Properties for the .lgc file showed
> created
> >> on
> >> >> 6/1/02.
> >> >> Normal boot error occurred right after desktop
> loaded
> >> >> and a McAfee Active shield stating software has
> >> >> expired...renew. "Oltrga has caused an error in
> >> >> kernel32.dll. Oltrga will now close." Clicked on
> >> close.
> >> >> I then got another error message. "Oltrga" "An
> error
> >> has
> >> >> occurred in your program. To keep working anyway,
> click
> >> >> Ignore....." I clicked on close and got the OE error.
> >> >> Boot going into safe mode gave same error regarding
> >> >> kernel32.dll. Am still able to ctrl+alt+del to get to
> >> >> close program window and shut down machine.
> >> >> FYI, system restore fails. It was not brought
> back
> >> to
> >> >> state before restore ran and failed.
> >> >> Thank you.
> >> >> >-----Original Message-----
> >> >> >OK, let's try to take one item at a time.
> >> >> >
> >> >> >Let's worry about Oltrga.exe first, then come back
> to
> >> the
> >> >> OE (or possibly 0E
> >> >> >?) errors. You might wish to confirm OE or 0E on the
> >> next
> >> >> post - either way,
> >> >> >it's *probably* hardware related.
> >> >> >
> >> >> >I've done a search for Oltrga on the web and drawn a
> >> >> blank. Can you do a
> >> >> >search on your machine for the Oltrga.exe file (in
> Safe
> >> >> Mode if necessary)
> >> >> >and right-click on it to look for its Properties.
> See
> >> if
> >> >> you can find the
> >> >> >copyright or company and other details are and see
> if
> >> you
> >> >> can determine what
> >> >> >it belongs to - name of the folder it's in etc. and
> >> more
> >> >> importantly, just
> >> >> >what it is supposed to do <g>
> >> >> >
> >> >> >We need to find out what it is and disable (and
> >> possibly
> >> >> remove) it before
> >> >> >moving to the next error(s).
> >> >> >
> >> >> >Mart
> >> >> >
> >> >> >
> >> >> > wrote in
> message
> >> >> ...
> >> >> >> Hello, Mart:
> >> >> >> Thank you for responding to my question re AV
> and
> >> safe
> >> >> >> mode. I have been following the error resolution
> >> advice
> >> >> >> in posts re going to safe mode and running various
> >> >> >> troubleshooting methods to resolve issues.
> >> Suggestions
> >> >> >> were to run Striker, AV, Ad-Adaware, Spybot, etc.
> >> Ran
> >> >> >> into probs with AV and AOL. Thus, this post.
> >> >> >> I had asked questions about multiple errors in
> >> post on
> >> >> >> 6/27. I've copied it into this reply... In
> normal
> >> >> now, I
> >> >> >> believe I get an explorer error message almost
> >> >> immediately
> >> >> >> and I have to shut down. I will have to retest
> and
> >> will
> >> >> >> do another post with outcome. Unfortunately,
> don't
> >> have
> >> >> >> the time right now. Have searched everywhere for
> the
> >> >> >> Oltrga error and the OE error below. Can't find a
> >> thing
> >> >> >> about either one. Oltrga.exe is not on my Win XP
> >> Home
> >> >> PC.
> >> >> >> Seem to recall it's in Windows folder on problem
> PC.
> >> >> >> My friend's son lost the system recovery disks.
> >> HP
> >> >> no
> >> >> >> longer supplies replacements. System restore
> fails.
> >> >> >> ************************************************
> >> >> >> 6/27 post
> >> >> >> Hello,
> >> >> >>
> >> >> >> Helping friend with his Win Me OS problems.
> >> Start to
> >> >> >> boot, but get error OE:017F:BFF8E648. Had to pull
> >> plug,
> >> >> >> would not shut down. Researched previous posts
> and
> >> MS
> >> >> >> errors but cannot find reference to this specific
> >> error
> >> >> >> and others.
> >> >> >>
> >> >> >> Booted in safe mode got error "Oltrga has
> caused
> >> an
> >> >> >> error in kernel32.dll. Oltrga will now close"
> >> >> >>
> >> >> >> System attempted to reboot, then got "CMDNINST
> >> >> caused a
> >> >> >> general protection fault in module GDI.EXE @
> >> >> 0005:00002a77.
> >> >> >>
> >> >> >> Tried to do a system restore and received
> Rstrui
> >> has
> >> >> >> caused and error in GDI.EXE. Rstrui will now
> close.
> >> >> >>
> >> >> >> Explorer has caused an error in GDI.EXE and
> will
> >> now
> >> >> >> close.
> >> >> >>
> >> >> >> Found reference to GDI.EXE...maybe has to with
> >> Fonts
> >> >> >> folder in Windows?
> >> >> >>
> >> >> >> Can find no reference in any search regarding
> >> oltrga.
> >> >> >> System was unprotected.
> >> >> >>
> >> >> >> Any info is greatly appreciated about the above
> >> >> files,
> >> >> >> msgs as uncertain what they are.
> >> >> >>
> >> >> >> Thanks again.
> >> >> >> *****************************************
> >> >> >> >-----Original Message-----
> >> >> >> >Before you go too far with installing more (AV,
> AOL,
> >> >> >> etc., etc.) software,
> >> >> >> >maybe you should sort out the Normal Mode issue
> >> first!
> >> >> >> >
> >> >> >> >CD ROM will not work in Safe Mode as you need the
> >> >> drivers
> >> >> >> installing - which
> >> >> >> >only happens in Normal Mode.
> >> >> >> >
> >> >> >> >Just what errors are you seeing? - Please give
> exact
> >> >> >> error report messages.
> >> >> >> >
> >> >> >> >Mart
> >> >> >> >
> >> >> >> >
> >> >> >> >"Jane" >
> wrote
> >> in
> >> >> >> message
> >> >> >> ...
> >> >> >> >> Just found this newsgroup. It is great.
> >> >> >> >>
> >> >> >> >> Trying to help friend with his computer. He did
> >> not
> >> >> have
> >> >> >> >> any AV or firewall software on his HP Pavilion
> >> >> running
> >> >> >> Win
> >> >> >> >> Me. Now, all sorts of errors. Can run in safe
> >> mode
> >> >> >> only.
> >> >> >> >>
> >> >> >> >> Had bought Norton Internet Security 2004 to
> >> install
> >> >> on
> >> >> >> his
> >> >> >> >> PC. Have seen posts re NAV not working well
> with
> >> Me.
> >> >> >> Have
> >> >> >> >> second thoughts now. What AV/firewall software
> do
> >> you
> >> >> >> >> suggest for Win Me system? Working in safe
> mode
> >> is
> >> >> new
> >> >> >> to
> >> >> >> >> me. Called AOL and got very foreign speaking
> >> person
> >> >> >> who
> >> >> >> >> did not answer my question. Can I run AOL in
> safe
> >> >> mode?
> >> >> >> >> It is V 7.0. AOL gives me invalid or busy port
> >> >> message
> >> >> >> so
> >> >> >> >> cannot download AV software or troubleshooting
> >> >> programs
> >> >> >> >> from web.
> >> >> >> >>
> >> >> >> >> Am using my PC with Win XP Home and Nort Int
> Sec
> >> Prof
> >> >> >> 2004
> >> >> >> >> to send this e-mail. Can I somehow use this
> PC to
> >> >> get
> >> >> >> >> troubleshooting files to his PC if no AOL?
> Can I
> >> >> >> install
> >> >> >> >> an AV program while in safe mode? Seems CD
> drive
> >> on
> >> >> HP
> >> >> >> >> Pavilion does not work in safe mode. Is this
> >> >> correct?
> >> >> >> I
> >> >> >> >> can burn a CD with my system.
> >> >> >> >>
> >> >> >> >> Appreciate all advice.
> >> >> >> >
> >> >> >> >
> >> >> >> >.
> >> >> >> >
> >> >> >
> >> >> >
> >> >> >.
> >> >> >
> >> >
> >> >
> >> >.
> >> >
> >
> >
> >.
> >

[Jane]

Hi,
While in safe mode, I've deleted the FondleWindows.exe
file. Also happened to find reference to olgtra.exe in
msconfig under system.ini tab in boot folder. (Sneaky
devil!) Shell=Explorer.exe olgtra.exe I removed
olgtra.exe part. Still have not deleted the actual exe
file. Wanted to see what would happen on next boot.
Reboot to safe mode working pretty well. Error re
olgtra does not come up. No error windows at all! Yeah!
Unfortunately, cannot boot successfully in normal mode
to point where I can run stinger. Get Explorer error "An
error has occurred in your program. Click Ignore.. or
Click Close.." Clicking ignore does nothing. Clicking
Close takes me to 2nd error "Explorer has caused an error
in GDI.EXE. Explorer will now close." I click
on "Close", get gray screen that stays. I press
ctrl+alt+del and Close Program window comes up showing one
thing running..Osd. I click on Shut Down and system seems
to shut down okay. If I could get past the explorer error
in normal, I might actually be able to fix this thing!
Don't think I can do much else in safe mode.
In the Dark Ages, before Windows, I remember making a
floppy that had the self boot files (Autoexec.bat,
config.sys and one other) and a program on it. Could I
make a Win Me emergency boot disk, add Stinger to it and
get to normal? Just brainstorming...


>-----Original Message-----
>Don't worry about the viruses found in the C:\_Restore
folders - they're
>deactivated unless you use System Restore to go back to a
time you were
>infected.
>http://support.microsoft.com/?scid=263455
>explains in detail
>
>What it does do, though, is give a pointer to a possible
cause of your
>problems - the residual of a Klez infection can be a PITA
to clean up......
>
>First off, while in Safe Mode, delete the
FondleWindows.exe file
> reboot to Normal Mode, and run the Stinger again - see
what it reports this
>time.
>(also - make a note of any error reports on booting!)
>
>
>--
>Noel Paton (MS-MVP 2002-2004, Win9x)
>
>Nil Carborundum Illegitemi
>http://www.btinternet.com/~winnoel/millsrpch.htm
>
>Please read http://dts-l.org/goodpost.htm on how to post
messages to NG's
>or
>http://www.microsoft.com/presspass/features/2001/Mar01/Mar
27pmvp.asp
>
>"Jane" > wrote in
message
...
>> Re Stinger's results I had repair checked under
>> preferences. It gave me a list, but it appeared to be a
>> list of files it examined. I ran it again just now with
>> repair unchecked and report checked. Wish I'd done it
this
>> way earlier!
>> Stinger findings
>> C:\HP\bin\FondleWindow.exe
>> Found application HideWindows
>> C:\_Restore\Archive\FS1360.CAB\A0168847.CPY
>> Found the W32/Klez.h@MM virus!!!
>> C:\_Restore\Archive\FS1360.CAB\A0168848.CPY
>> Found the W32/Klez.h@MM virus!!!
>>
>> Will try to download/compress Ad-Aware on floppies and
>> will check out W32/Klez.h@MM virus.
>>
>> >-----Original Message-----
>> >If you think this thread is deep - you ain't seen
nuttin'
>> yet!<g>
>> >Neither Dialup nor CD's work in Safe Mode - so you're
SOL
>> on that.
>> >You can download Stinger to a floppy on a known-clean
PC,
>> and load and run
>> >it on the baddie - see what it reports( I see you've
done
>> that- what was the
>> >result??).
>> >
>> >likewise Ad-Aware - although you may have to have fun
and
>> games with WinZip
>> >to compress and span it across two floppies. (see the
>> WinZip instructions
>> >for that)
>> >
>> >
>> >--
>> >Noel Paton (MS-MVP 2002-2004, Win9x)
>> >
>> >Nil Carborundum Illegitemi
>> >http://www.btinternet.com/~winnoel/millsrpch.htm
>> >
>> >Please read http://dts-l.org/goodpost.htm on how to
post
>> messages to NG's
>> >or
>>
>http://www.microsoft.com/presspass/features/2001/Mar01/Mar
>> 27pmvp.asp
>> >
>> >"Jane" > wrote in
>> message
>> ...
>> >> Hi again, Have read Mike's and your posts. I would
be
>> >> surprised if this system **didn't** have malware and
all
>> >> sorts of nasties on it. Teenage boys used this
>> system...
>> >> downloading "awesome stuff". This is my friend's PC
and
>> >> it has beenly badly neglected. I have cleaned up
>> >> everything I could find in cookies, temp files, etc.
>> >> Removed suspicious apps. Scanned disk and defraged.
No
>> >> errors in disk scan. The oltrga.exe is likely another
>> bad
>> >> app.
>> >>
>> >> Back to original questions. Have read Mike and Noel's
>> >> posts re running Stinger, AV, Spybot, etc. but cannot
>> >> connect to AOL with that PC to get these programs.
Do
>> >> have Norton Int. Security 2004 disks, but am afraid
of
>> >> installing it with Win Me because of negative posts.
>> >> Would like to run these progs then see what errors
are
>> >> still around. Is this thinking sound? Would have to
>> >> install AV in safe mode. Not familiar with safe
mode.
>> >> Can I install progs in safe mode? Can I connect to
>> >> internet (via AOL 7.0) in safe mode? I know all
drivers
>> >> aren't loaded. Used floppy to run Stinger in safe
mode,
>> >> but not certain if CD drive is accessible in safe.
>> >>
>> >> New to newsgroups. Should I start fresh with a new
top
>> >> level post for my next post? This thread is pretty
>> deep.
>> >>
>> >> Appreciate your help, Mart and Mike.
>> >>
>> >> >-----Original Message-----
>> >> >Jane, I'm more concerned than ever
with 'oltrga.exe' at
>> >> the moment.
>> >> >
>> >> >When you look at its Properties, what (if any)
details
>> >> are shown under the
>> >> >'Version' tab? A search for "oltrga" - or
anything
>> >> like it - on Google
>> >> >reveals nothing!
>> >> >
>> >> >Even the 'oltrga.lgc' file is a mystery. The .lgc
>> suffix
>> >> *could* be related
>> >> >to anything - possibly a log file. Are you able to
open
>> >> it with notepad (or
>> >> >wordpad) and read anything which might enlighten us?
>> >> How big is the
>> >> >oltrga.lgc file?
>> >> >
>> >> >Mart
>> >> >
>> >> >
>> >> >"Jane" > wrote
in
>> >> message
>> >> ...
>> >> >> Booted PC two times in normal. Lots of different
>> >> errors.
>> >> >> But am focused... Oltrga error did not come up in
>> >> normal
>> >> >> boot first time. It did the second time. It also
>> >> >> occurred immediately after desktop appeared in
boot
>> to
>> >> >> safe mode. Did search on PC. Found 2 instances
of
>> >> >> oltrga: C:\windows\oltrga.exe and
>> >> >> C:\windows\applog\oltrga.lgc. Looked in add/remove
>> progs
>> >> >> and couldn't see anything obvious. Properties
didn't
>> >> clue
>> >> >> me in. Size is 376KB, created on 6/30/02,
modified
>> >> 5/24/02
>> >> >> (curious?). Properties for the .lgc file showed
>> created
>> >> on
>> >> >> 6/1/02.
>> >> >> Normal boot error occurred right after desktop
>> loaded
>> >> >> and a McAfee Active shield stating software has
>> >> >> expired...renew. "Oltrga has caused an error in
>> >> >> kernel32.dll. Oltrga will now close." Clicked on
>> >> close.
>> >> >> I then got another error message. "Oltrga" "An
>> error
>> >> has
>> >> >> occurred in your program. To keep working anyway,
>> click
>> >> >> Ignore....." I clicked on close and got the OE
error.
>> >> >> Boot going into safe mode gave same error
regarding
>> >> >> kernel32.dll. Am still able to ctrl+alt+del to
get to
>> >> >> close program window and shut down machine.
>> >> >> FYI, system restore fails. It was not brought
>> back
>> >> to
>> >> >> state before restore ran and failed.
>> >> >> Thank you.
>> >> >> >-----Original Message-----
>> >> >> >OK, let's try to take one item at a time.
>> >> >> >
>> >> >> >Let's worry about Oltrga.exe first, then come
back
>> to
>> >> the
>> >> >> OE (or possibly 0E
>> >> >> >?) errors. You might wish to confirm OE or 0E on
the
>> >> next
>> >> >> post - either way,
>> >> >> >it's *probably* hardware related.
>> >> >> >
>> >> >> >I've done a search for Oltrga on the web and
drawn a
>> >> >> blank. Can you do a
>> >> >> >search on your machine for the Oltrga.exe file
(in
>> Safe
>> >> >> Mode if necessary)
>> >> >> >and right-click on it to look for its Properties.
>> See
>> >> if
>> >> >> you can find the
>> >> >> >copyright or company and other details are and
see
>> if
>> >> you
>> >> >> can determine what
>> >> >> >it belongs to - name of the folder it's in etc.
and
>> >> more
>> >> >> importantly, just
>> >> >> >what it is supposed to do <g>
>> >> >> >
>> >> >> >We need to find out what it is and disable (and
>> >> possibly
>> >> >> remove) it before
>> >> >> >moving to the next error(s).
>> >> >> >
>> >> >> >Mart
>> >> >> >
>> >> >> >
>> >> >> > wrote in
>> message
>> >> >> ...
>> >> >> >> Hello, Mart:
>> >> >> >> Thank you for responding to my question re AV
>> and
>> >> safe
>> >> >> >> mode. I have been following the error
resolution
>> >> advice
>> >> >> >> in posts re going to safe mode and running
various
>> >> >> >> troubleshooting methods to resolve issues.
>> >> Suggestions
>> >> >> >> were to run Striker, AV, Ad-Adaware, Spybot,
etc.
>> >> Ran
>> >> >> >> into probs with AV and AOL. Thus, this post.
>> >> >> >> I had asked questions about multiple errors
in
>> >> post on
>> >> >> >> 6/27. I've copied it into this reply... In
>> normal
>> >> >> now, I
>> >> >> >> believe I get an explorer error message almost
>> >> >> immediately
>> >> >> >> and I have to shut down. I will have to retest
>> and
>> >> will
>> >> >> >> do another post with outcome. Unfortunately,
>> don't
>> >> have
>> >> >> >> the time right now. Have searched everywhere
for
>> the
>> >> >> >> Oltrga error and the OE error below. Can't
find a
>> >> thing
>> >> >> >> about either one. Oltrga.exe is not on my Win
XP
>> >> Home
>> >> >> PC.
>> >> >> >> Seem to recall it's in Windows folder on
problem
>> PC.
>> >> >> >> My friend's son lost the system recovery
disks.
>> >> HP
>> >> >> no
>> >> >> >> longer supplies replacements. System restore
>> fails.
>> >> >> >>
************************************************
>> >> >> >> 6/27 post
>> >> >> >> Hello,
>> >> >> >>
>> >> >> >> Helping friend with his Win Me OS problems.
>> >> Start to
>> >> >> >> boot, but get error OE:017F:BFF8E648. Had to
pull
>> >> plug,
>> >> >> >> would not shut down. Researched previous posts
>> and
>> >> MS
>> >> >> >> errors but cannot find reference to this
specific
>> >> error
>> >> >> >> and others.
>> >> >> >>
>> >> >> >> Booted in safe mode got error "Oltrga has
>> caused
>> >> an
>> >> >> >> error in kernel32.dll. Oltrga will now close"
>> >> >> >>
>> >> >> >> System attempted to reboot, then
got "CMDNINST
>> >> >> caused a
>> >> >> >> general protection fault in module GDI.EXE @
>> >> >> 0005:00002a77.
>> >> >> >>
>> >> >> >> Tried to do a system restore and received
>> Rstrui
>> >> has
>> >> >> >> caused and error in GDI.EXE. Rstrui will now
>> close.
>> >> >> >>
>> >> >> >> Explorer has caused an error in GDI.EXE and
>> will
>> >> now
>> >> >> >> close.
>> >> >> >>
>> >> >> >> Found reference to GDI.EXE...maybe has to
with
>> >> Fonts
>> >> >> >> folder in Windows?
>> >> >> >>
>> >> >> >> Can find no reference in any search
regarding
>> >> oltrga.
>> >> >> >> System was unprotected.
>> >> >> >>
>> >> >> >> Any info is greatly appreciated about the
above
>> >> >> files,
>> >> >> >> msgs as uncertain what they are.
>> >> >> >>
>> >> >> >> Thanks again.
>> >> >> >> *****************************************
>> >> >> >> >-----Original Message-----
>> >> >> >> >Before you go too far with installing more
(AV,
>> AOL,
>> >> >> >> etc., etc.) software,
>> >> >> >> >maybe you should sort out the Normal Mode
issue
>> >> first!
>> >> >> >> >
>> >> >> >> >CD ROM will not work in Safe Mode as you need
the
>> >> >> drivers
>> >> >> >> installing - which
>> >> >> >> >only happens in Normal Mode.
>> >> >> >> >
>> >> >> >> >Just what errors are you seeing? - Please give
>> exact
>> >> >> >> error report messages.
>> >> >> >> >
>> >> >> >> >Mart
>> >> >> >> >
>> >> >> >> >
>> >> >> >> >"Jane" >
>> wrote
>> >> in
>> >> >> >> message
>> >> >> >> >news:226d301c45d69$59f64ec0
...
>> >> >> >> >> Just found this newsgroup. It is great.
>> >> >> >> >>
>> >> >> >> >> Trying to help friend with his computer. He
did
>> >> not
>> >> >> have
>> >> >> >> >> any AV or firewall software on his HP
Pavilion
>> >> >> running
>> >> >> >> Win
>> >> >> >> >> Me. Now, all sorts of errors. Can run in
safe
>> >> mode
>> >> >> >> only.
>> >> >> >> >>
>> >> >> >> >> Had bought Norton Internet Security 2004 to
>> >> install
>> >> >> on
>> >> >> >> his
>> >> >> >> >> PC. Have seen posts re NAV not working well
>> with
>> >> Me.
>> >> >> >> Have
>> >> >> >> >> second thoughts now. What AV/firewall
software
>> do
>> >> you
>> >> >> >> >> suggest for Win Me system? Working in safe
>> mode
>> >> is
>> >> >> new
>> >> >> >> to
>> >> >> >> >> me. Called AOL and got very foreign
speaking
>> >> person
>> >> >> >> who
>> >> >> >> >> did not answer my question. Can I run AOL
in
>> safe
>> >> >> mode?
>> >> >> >> >> It is V 7.0. AOL gives me invalid or busy
port
>> >> >> message
>> >> >> >> so
>> >> >> >> >> cannot download AV software or
troubleshooting
>> >> >> programs
>> >> >> >> >> from web.
>> >> >> >> >>
>> >> >> >> >> Am using my PC with Win XP Home and Nort Int
>> Sec
>> >> Prof
>> >> >> >> 2004
>> >> >> >> >> to send this e-mail. Can I somehow use this
>> PC to
>> >> >> get
>> >> >> >> >> troubleshooting files to his PC if no AOL?
>> Can I
>> >> >> >> install
>> >> >> >> >> an AV program while in safe mode? Seems CD
>> drive
>> >> on
>> >> >> HP
>> >> >> >> >> Pavilion does not work in safe mode. Is
this
>> >> >> correct?
>> >> >> >> I
>> >> >> >> >> can burn a CD with my system.
>> >> >> >> >>
>> >> >> >> >> Appreciate all advice.
>> >> >> >> >
>> >> >> >> >
>> >> >> >> >.
>> >> >> >> >
>> >> >> >
>> >> >> >
>> >> >> >.
>> >> >> >
>> >> >
>> >> >
>> >> >.
>> >> >
>> >
>> >
>> >.
>> >
>
>
>.
>

Great suggestion! Looked at startup tab in msconfig.
Didn't find anything there. I then went through every tab.
Happened to find reference to olgtra.exe under system.ini
tab in boot folder. (Sneaky devil!) Shell=Explorer.exe
olgtra.exe I removed olgtra.exe part. Still have not
deleted the actual exe file. Wanted to see what would
happen on next boot.
Reboot to safe mode working pretty well. Error re
olgtra does not come up. Not getting any other errors in
safe mode. Happy! Don't get olgtra error in normal
anymore, either. Can work nicely in safe mode with its
limitations. Thank you!
Cannot boot to desktop in normal mode. I get an
explorer error that stops me.

>-----Original Message-----
>Well if the 'Software House' that wrote the oltrga.exe
application can't be
>bothered to build their details into it (but is an old
date) then I would
>suspect that it is even more rogue than I first thought.
>
>Try Start | Run and type "msconfig" (no quotes) in the
space provided and
>then click OK. Look for the Startup Tab and see if there
is any reference to
>oltrga and if so, uncheck the appropriate box.
>
>Re-boot and see if it rids you of the Oltrga error - you
will probably get a
>'warning' that you have something set in msconfig, each
time you boot, but
>ignore it for the time being. Just see if the Oltrga
error goes.
>
>Mart
>
>
>"Jane" > wrote in
message
...
>> Sorry, Mart. I could have explained better. All I saw
>> under properties for the oltrga.exe is described below.
>> There was only a general tab, no version tab. It
provided
>> very little info.
>
><snipped>
>
>
>.
>

[Mart]

> Cannot boot to desktop in normal mode. I get an
> explorer error that stops me.

What error? (exact wording AND symptoms please)

Mmmm..... But you then go on to say:-

> Don't get olgtra error in normal
> anymore, either.

Confused? - Well I am! see next paragraph.

Can you confirm the name of the da*ned oltrxx.file,?? You've put at least a
couple of names:- olgtra.exe and oltrga.exe. Not that I can find any
reference to either, but it would be nice to know <g>

The rest of your reply sounds good though. But like I said originally - one
thing at a time.

Mart


> wrote in message
...
> Great suggestion! Looked at startup tab in msconfig.
> Didn't find anything there. I then went through every tab.
> Happened to find reference to olgtra.exe under system.ini
> tab in boot folder. (Sneaky devil!) Shell=Explorer.exe
> olgtra.exe I removed olgtra.exe part. Still have not
> deleted the actual exe file. Wanted to see what would
> happen on next boot.
> Reboot to safe mode working pretty well. Error re
> olgtra does not come up. Not getting any other errors in
> safe mode. Happy! Don't get olgtra error in normal
> anymore, either. Can work nicely in safe mode with its
> limitations. Thank you!
> Cannot boot to desktop in normal mode. I get an
> explorer error that stops me.
>
> >-----Original Message-----
> >Well if the 'Software House' that wrote the oltrga.exe
> application can't be
> >bothered to build their details into it (but is an old
> date) then I would
> >suspect that it is even more rogue than I first thought.
> >
> >Try Start | Run and type "msconfig" (no quotes) in the
> space provided and
> >then click OK. Look for the Startup Tab and see if there
> is any reference to
> >oltrga and if so, uncheck the appropriate box.
> >
> >Re-boot and see if it rids you of the Oltrga error - you
> will probably get a
> >'warning' that you have something set in msconfig, each
> time you boot, but
> >ignore it for the time being. Just see if the Oltrga
> error goes.
> >
> >Mart
> >
> >
> >"Jane" > wrote in
> message
> ...
> >> Sorry, Mart. I could have explained better. All I saw
> >> under properties for the oltrga.exe is described below.
> >> There was only a general tab, no version tab. It
> provided
> >> very little info.
> >
> ><snipped>
> >
> >
> >.
> >

The ol****.exe file is oltrga.exe....not olgtra. Had it
written down incorrectly in my notes and didn't realize it
until now. Sorry for confusion. Anyway, this routine and
error is out of commission. I haven't deleted it yet, but
will if/when I can get all things working in normal boot.
Taking it out of system.ini took care of this error. I
may break into song when I finally delete it. <g>

When I boot up normally, I get an Explorer error "An error
has occurred in your program. Click Ignore.. or Click
Close.." Clicking ignore does nothing. Clicking Close
takes me to 2nd error "Explorer has caused an error in
GDI.EXE. Explorer will now close." I click on "Close",
get gray screen that stays. I press ctrl+alt+del and
Close Program window comes up showing one thing
running..Osd. I click on Shut Down and system seems to
shut down okay. If I could get past the explorer error in
normal, I might actually be able to fix this thing!

Did some research on GDI.exe. Think it may have to do
with fonts. I saw loadfails in bootlog.txt regarding True
Type Fonts. What do you think?
ex: LoadStart=C:\Windows\fonts\Marlett.ttf
LoadFail=C:\Windows\fonts\Marlett.ttf
Failure code is 0016
Haven't had chance to check out this failure code number.

FYI, I ran Stinger again in safe mode. This time I did
not click on repair, only report and there were two files
found containing the w32/Klez.h@MM virus.
C:_Restore\Archive\FS1360.CAB\A0168847.CPY
C:_Restore\Archive\FS1360.CAB\A0168848.CPY
I understand that finding the virus in the restore
archives should not affect this PC unless I use the
infected restore points. It was not found anywhere else.


>-----Original Message-----
>> Cannot boot to desktop in normal mode. I get an
>> explorer error that stops me.
>
>What error? (exact wording AND symptoms please)
>
>Mmmm..... But you then go on to say:-
>
>> Don't get olgtra error in normal
>> anymore, either.
>
>Confused? - Well I am! see next paragraph.
>
>Can you confirm the name of the da*ned oltrxx.file,??
You've put at least a
>couple of names:- olgtra.exe and oltrga.exe. Not that I
can find any
>reference to either, but it would be nice to know <g>
>
>The rest of your reply sounds good though. But like I
said originally - one
>thing at a time.
>
>Mart
>
>
> wrote in message
...
>> Great suggestion! Looked at startup tab in msconfig.
>> Didn't find anything there. I then went through every
tab.
>> Happened to find reference to olgtra.exe under
system.ini
>> tab in boot folder. (Sneaky devil!) Shell=Explorer.exe
>> olgtra.exe I removed olgtra.exe part. Still have not
>> deleted the actual exe file. Wanted to see what would
>> happen on next boot.
>> Reboot to safe mode working pretty well. Error re
>> olgtra does not come up. Not getting any other errors
in
>> safe mode. Happy! Don't get olgtra error in normal
>> anymore, either. Can work nicely in safe mode with its
>> limitations. Thank you!
>> Cannot boot to desktop in normal mode. I get an
>> explorer error that stops me.
>>
>> >-----Original Message-----
>> >Well if the 'Software House' that wrote the oltrga.exe
>> application can't be
>> >bothered to build their details into it (but is an old
>> date) then I would
>> >suspect that it is even more rogue than I first
thought.
>> >
>> >Try Start | Run and type "msconfig" (no quotes) in the
>> space provided and
>> >then click OK. Look for the Startup Tab and see if
there
>> is any reference to
>> >oltrga and if so, uncheck the appropriate box.
>> >
>> >Re-boot and see if it rids you of the Oltrga error -
you
>> will probably get a
>> >'warning' that you have something set in msconfig, each
>> time you boot, but
>> >ignore it for the time being. Just see if the Oltrga
>> error goes.
>> >
>> >Mart
>> >
>> >
>> >"Jane" > wrote in
>> message
>> ...
>> >> Sorry, Mart. I could have explained better. All I
saw
>> >> under properties for the oltrga.exe is described
below.
>> >> There was only a general tab, no version tab. It
>> provided
>> >> very little info.
>> >
>> ><snipped>
>> >
>> >
>> >.
>> >
>
>
>.
>

[Mart]

My *guess* is that you *might* have a hardware/driver issue as you machine
boots into Normal Mode.

Boot into Safe Mode and look in Device Manager for any/all yellow
exclamation marks or duplicate (or multiple) instances of devices (sound
card, video card, monitor, etc.) and 'Remove' ALL of them from DevMan.

Re-boot and see if things improve.

> .... I saw loadfails in bootlog.txt regarding True
> Type Fonts. What do you think?

This is not unusual when the boot process fails during a driver/hardware
issue. There is a 'fix' for a marlett font issue, but I don't think this is
your problem at the moment.

FYI, but don't act on it just yet - "Description of and Troubleshooting the
Marlett TrueType Font"
http://support.microsoft.com/default.aspx?scid=kb;[LN];134861

Mart


> wrote in message
...
> The ol****.exe file is oltrga.exe....not olgtra. Had it
> written down incorrectly in my notes and didn't realize it
> until now. Sorry for confusion. Anyway, this routine and
> error is out of commission. I haven't deleted it yet, but
> will if/when I can get all things working in normal boot.
> Taking it out of system.ini took care of this error. I
> may break into song when I finally delete it. <g>
>
> When I boot up normally, I get an Explorer error "An error
> has occurred in your program. Click Ignore.. or Click
> Close.." Clicking ignore does nothing. Clicking Close
> takes me to 2nd error "Explorer has caused an error in
> GDI.EXE. Explorer will now close." I click on "Close",
> get gray screen that stays. I press ctrl+alt+del and
> Close Program window comes up showing one thing
> running..Osd. I click on Shut Down and system seems to
> shut down okay. If I could get past the explorer error in
> normal, I might actually be able to fix this thing!
>
> Did some research on GDI.exe. Think it may have to do
> with fonts. I saw loadfails in bootlog.txt regarding True
> Type Fonts. What do you think?
> ex: LoadStart=C:\Windows\fonts\Marlett.ttf
> LoadFail=C:\Windows\fonts\Marlett.ttf
> Failure code is 0016
> Haven't had chance to check out this failure code number.
>
> FYI, I ran Stinger again in safe mode. This time I did
> not click on repair, only report and there were two files
> found containing the w32/Klez.h@MM virus.
> C:_Restore\Archive\FS1360.CAB\A0168847.CPY
> C:_Restore\Archive\FS1360.CAB\A0168848.CPY
> I understand that finding the virus in the restore
> archives should not affect this PC unless I use the
> infected restore points. It was not found anywhere else.
>
>
> >-----Original Message-----
> >> Cannot boot to desktop in normal mode. I get an
> >> explorer error that stops me.
> >
> >What error? (exact wording AND symptoms please)
> >
> >Mmmm..... But you then go on to say:-
> >
> >> Don't get olgtra error in normal
> >> anymore, either.
> >
> >Confused? - Well I am! see next paragraph.
> >
> >Can you confirm the name of the da*ned oltrxx.file,??
> You've put at least a
> >couple of names:- olgtra.exe and oltrga.exe. Not that I
> can find any
> >reference to either, but it would be nice to know <g>
> >
> >The rest of your reply sounds good though. But like I
> said originally - one
> >thing at a time.
> >
> >Mart
> >
> >
> > wrote in message
> ...
> >> Great suggestion! Looked at startup tab in msconfig.
> >> Didn't find anything there. I then went through every
> tab.
> >> Happened to find reference to olgtra.exe under
> system.ini
> >> tab in boot folder. (Sneaky devil!) Shell=Explorer.exe
> >> olgtra.exe I removed olgtra.exe part. Still have not
> >> deleted the actual exe file. Wanted to see what would
> >> happen on next boot.
> >> Reboot to safe mode working pretty well. Error re
> >> olgtra does not come up. Not getting any other errors
> in
> >> safe mode. Happy! Don't get olgtra error in normal
> >> anymore, either. Can work nicely in safe mode with its
> >> limitations. Thank you!
> >> Cannot boot to desktop in normal mode. I get an
> >> explorer error that stops me.
> >>
> >> >-----Original Message-----
> >> >Well if the 'Software House' that wrote the oltrga.exe
> >> application can't be
> >> >bothered to build their details into it (but is an old
> >> date) then I would
> >> >suspect that it is even more rogue than I first
> thought.
> >> >
> >> >Try Start | Run and type "msconfig" (no quotes) in the
> >> space provided and
> >> >then click OK. Look for the Startup Tab and see if
> there
> >> is any reference to
> >> >oltrga and if so, uncheck the appropriate box.
> >> >
> >> >Re-boot and see if it rids you of the Oltrga error -
> you
> >> will probably get a
> >> >'warning' that you have something set in msconfig, each
> >> time you boot, but
> >> >ignore it for the time being. Just see if the Oltrga
> >> error goes.
> >> >
> >> >Mart
> >> >
> >> >
> >> >"Jane" > wrote in
> >> message
> >> ...
> >> >> Sorry, Mart. I could have explained better. All I
> saw
> >> >> under properties for the oltrga.exe is described
> below.
> >> >> There was only a general tab, no version tab. It
> >> provided
> >> >> very little info.
> >> >
> >> ><snipped>
> >> >
> >> >
> >> >.
> >> >
> >
> >
> >.
> >