media player error during set up

[Tiina]

I think the trouble started when I got a worm and tried very hard to
erradicate it. After much effort the worm and viruses that
accompanied it were eliminated and I went to the MS updates page and
installed the windows media player update. I didn't notice a problem
at first but then my kids said WinMX stopped working, then the windows
media player quit, kazaa stopped and pretty soon nothing worked quite
right. I also kept getting trojan horse viruses like, downloader
small, and others. I already use avg, i have now added spybot,
cwsshredder, which i discovered through this group, and have been
cleaning up "bugs" like crazy. Still the computer does not work
right.

Over the last weeks I have been reading posts on this group and found
one that helped me to reinstall windows me when i was getting the
VERX.ddl error, Thanks to Mike Maltby. Well I thought that would fix
it...but...things still don't work.

So, I kept reading. I went to the belarc site (thanks again to a post
on this group) and discovered that there was an error in the media
player Windows Media Player
KB837272 (details...)
WM308567 (details...)
WM320920.1 (details...) Reinstall!
WM828026 (details...)
I click on the details and it leads me to a patch site, where I
download the appropriate patch only to have it say I already have it.
rebooting does not change the reinstall notice.

Now I am thinking I want to uninstall ME and reinstall from the CD.
However, I am scared to try, because what if things just get worse? I
am not a computer whiz, I am just good at hunting and pecking and have
been lucky. I only understand maybe a third of the short hand that
people write and next to nothing about the functions of the registry
and editing and finding the ms prompt and then getting things to work
in DOS.

Please someone direct me. Is it safe to uninstall ME? and then
reinstall it? What else will I have to reinstall? Will this restore
the media player? Is there another way to trouble shoot this?

Any suggestions will be most appreciated.

Tiina

[Noel Paton]

KaZaa is a vehicle for spyware and adware, as well as viruses - I can only
suggest that you begin by uninstalling it, and cleaning your system fully
(no-one can help you if your system is continually getting reinfected by
malware)
You may have a virus/spyware hijack

download the Stinger from here and run it to make sure that A-V-disabling
viruses are not present on your PC
http://download.nai.com/products/mcafee-avert/stinger.exe

- update your virus scanner and run a full system scan of all files.

Reboot to Safe Mode and run CWShredder - to remove variants of the
CoolWebSearch hijacker.
http://www.merijn.org/cwschronicles.html

Use CWShredder, the removal tool:
http://www.merijn.org/files/cwshredder.zip
http://www.merijn.org/files/CWShredder.exe
http://www.spywareinfo.com/downloads/tools/CWShredder.exe
http://www.zerosrealm.com/downloads/CWShredder.zip

Try BHODemon - from http://www.spywareinfo.com/downloads/bhod/

Download AdAware from www.lavasoftusa.com, install, update, and run it to
remove spyware, adware,
and other such nasties from your system.

Once you've done that, post back, and we'll proceed from there.

HTH

--
Noel Paton (MS-MVP 2002-2004, Win9x)

Nil Carborundum Illegitemi
http://www.btinternet.com/~winnoel/millsrpch.htm

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
or
http://www.microsoft.com/presspass/features/2001/Mar01/Mar27pmvp.asp

"Tiina" > wrote in message
om...
> I think the trouble started when I got a worm and tried very hard to
> erradicate it. After much effort the worm and viruses that
> accompanied it were eliminated and I went to the MS updates page and
> installed the windows media player update. I didn't notice a problem
> at first but then my kids said WinMX stopped working, then the windows
> media player quit, kazaa stopped and pretty soon nothing worked quite
> right. I also kept getting trojan horse viruses like, downloader
> small, and others. I already use avg, i have now added spybot,
> cwsshredder, which i discovered through this group, and have been
> cleaning up "bugs" like crazy. Still the computer does not work
> right.
>
> Over the last weeks I have been reading posts on this group and found
> one that helped me to reinstall windows me when i was getting the
> VERX.ddl error, Thanks to Mike Maltby. Well I thought that would fix
> it...but...things still don't work.
>
> So, I kept reading. I went to the belarc site (thanks again to a post
> on this group) and discovered that there was an error in the media
> player Windows Media Player
> KB837272 (details...)
> WM308567 (details...)
> WM320920.1 (details...) Reinstall!
> WM828026 (details...)
> I click on the details and it leads me to a patch site, where I
> download the appropriate patch only to have it say I already have it.
> rebooting does not change the reinstall notice.
>
> Now I am thinking I want to uninstall ME and reinstall from the CD.
> However, I am scared to try, because what if things just get worse? I
> am not a computer whiz, I am just good at hunting and pecking and have
> been lucky. I only understand maybe a third of the short hand that
> people write and next to nothing about the functions of the registry
> and editing and finding the ms prompt and then getting things to work
> in DOS.
>
> Please someone direct me. Is it safe to uninstall ME? and then
> reinstall it? What else will I have to reinstall? Will this restore
> the media player? Is there another way to trouble shoot this?
>
> Any suggestions will be most appreciated.
>
> Tiina

[Tiina]

Okay, I have done all of the things you suggested and it looks like
it's clean.
cwshredder - clean, spybot - done, stinger - clean, ad-aware - clean,
AVG - clean, and scandisk - no errors. what's next? Tiina

[Noel Paton]

There's also a glaring error on the page - the CD is NEVER drive D: in a
Win ME boot from floppy with CD Support - because the RamDrive gets the D:
letter in preference to the CD


A much better guide is available at
http://www.aumha.org/win4/a/clean.htm

--
Noel Paton (MS-MVP 2002-2004, Win9x)

Nil Carborundum Illegitemi
http://www.btinternet.com/~winnoel/millsrpch.htm

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
or
http://www.microsoft.com/presspass/features/2001/Mar01/Mar27pmvp.asp

"Tiina" > wrote in message
om...
> Okay, I have done all of the things you suggested and it looks like
> it's clean.
> cwshredder - clean, spybot - done, stinger - clean, ad-aware - clean,
> AVG - clean, and scandisk - no errors. what's next? Tiina

[Tiina]

Thank you for your reply, however, I don't know what you mean. What
error, what CD? Please help. Tiina


"Noel Paton" > wrote in message >...
> There's also a glaring error on the page - the CD is NEVER drive D: in a
> Win ME boot from floppy with CD Support - because the RamDrive gets the D:
> letter in preference to the CD
>
>
> A much better guide is available at
> http://www.aumha.org/win4/a/clean.htm
>
> --
> Noel Paton (MS-MVP 2002-2004, Win9x)
>
> Nil Carborundum Illegitemi
> http://www.btinternet.com/~winnoel/millsrpch.htm
>
> Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
> or
> http://www.microsoft.com/presspass/features/2001/Mar01/Mar27pmvp.asp
>
> "Tiina" > wrote in message
> om...
> > Okay, I have done all of the things you suggested and it looks like
> > it's clean.
> > cwshredder - clean, spybot - done, stinger - clean, ad-aware - clean,
> > AVG - clean, and scandisk - no errors. what's next? Tiina

[Noel Paton]

Oooops! - that response somehow got tagged to the wrong thread!
Sorry - ignore it, while I go and find where it *should* have gone!!


--
Noel Paton (MS-MVP 2002-2004, Win9x)

Nil Carborundum Illegitemi
http://www.btinternet.com/~winnoel/millsrpch.htm

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
or
http://www.microsoft.com/presspass/features/2001/Mar01/Mar27pmvp.asp

"Tiina" > wrote in message
m...
> Thank you for your reply, however, I don't know what you mean. What
> error, what CD? Please help. Tiina
>
>
> "Noel Paton" > wrote in message
>...
> > There's also a glaring error on the page - the CD is NEVER drive D: in
a
> > Win ME boot from floppy with CD Support - because the RamDrive gets the
D:
> > letter in preference to the CD
> >
> >
> > A much better guide is available at
> > http://www.aumha.org/win4/a/clean.htm
> >
> > --
> > Noel Paton (MS-MVP 2002-2004, Win9x)
> >
> > Nil Carborundum Illegitemi
> > http://www.btinternet.com/~winnoel/millsrpch.htm
> >
> > Please read http://dts-l.org/goodpost.htm on how to post messages to
NG's
> > or
> > http://www.microsoft.com/presspass/features/2001/Mar01/Mar27pmvp.asp
> >
> > "Tiina" > wrote in message
> > om...
> > > Okay, I have done all of the things you suggested and it looks like
> > > it's clean.
> > > cwshredder - clean, spybot - done, stinger - clean, ad-aware - clean,
> > > AVG - clean, and scandisk - no errors. what's next? Tiina

[Tiina]

Hello: What is the next step please? Tiina

"Noel Paton" > wrote in message >...
> Oooops! - that response somehow got tagged to the wrong thread!
> Sorry - ignore it, while I go and find where it *should* have gone!!
>
>
> --
> Noel Paton (MS-MVP 2002-2004, Win9x)
>
> Nil Carborundum Illegitemi
> http://www.btinternet.com/~winnoel/millsrpch.htm
>
> Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
> or
> http://www.microsoft.com/presspass/features/2001/Mar01/Mar27pmvp.asp
>
> "Tiina" > wrote in message
> m...
> > Thank you for your reply, however, I don't know what you mean. What
> > error, what CD? Please help. Tiina
> >
> >
> > "Noel Paton" > wrote in message
> >...
> > > There's also a glaring error on the page - the CD is NEVER drive D: in
> a
> > > Win ME boot from floppy with CD Support - because the RamDrive gets the
> D:
> > > letter in preference to the CD
> > >
> > >
> > > A much better guide is available at
> > > http://www.aumha.org/win4/a/clean.htm
> > >
> > > --
> > > Noel Paton (MS-MVP 2002-2004, Win9x)
> > >
> > > Nil Carborundum Illegitemi
> > > http://www.btinternet.com/~winnoel/millsrpch.htm
> > >
> > > Please read http://dts-l.org/goodpost.htm on how to post messages to
> NG's
> > > or
> > > http://www.microsoft.com/presspass/features/2001/Mar01/Mar27pmvp.asp
> > >
> > > "Tiina" > wrote in message
> > > om...
> > > > Okay, I have done all of the things you suggested and it looks like
> > > > it's clean.
> > > > cwshredder - clean, spybot - done, stinger - clean, ad-aware - clean,
> > > > AVG - clean, and scandisk - no errors. what's next? Tiina

[Noel Paton]

Now we need the detailed error messages that you get when using failing
applications

If KaZaa is still installed - get rid of it!


--
Noel Paton (MS-MVP 2002-2004, Win9x)

Nil Carborundum Illegitemi
http://www.btinternet.com/~winnoel/millsrpch.htm

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
or
http://www.microsoft.com/presspass/features/2001/Mar01/Mar27pmvp.asp

"Tiina" > wrote in message
om...
> Okay, I have done all of the things you suggested and it looks like
> it's clean.
> cwshredder - clean, spybot - done, stinger - clean, ad-aware - clean,
> AVG - clean, and scandisk - no errors. what's next? Tiina

[Tiina]

When I try to use WinMx V3.31 or Windows Media Player the error is as
follows:

"An internal application error has occurred".

there is no other detail message. I am still owndering if a
reinstallation of ME would be helpful?

Thanks Tiina


"Noel Paton" > wrote in message >...
> Now we need the detailed error messages that you get when using failing
> applications
>
> If KaZaa is still installed - get rid of it!
>
>
>

[Noel Paton]

WRT WMP - look here
http://www.nwlink.com/~zachd/pss/pss.html#internalapp

--
Noel Paton (MS-MVP 2002-2004, Win9x)

Nil Carborundum Illegitemi
http://www.btinternet.com/~winnoel/millsrpch.htm

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
or
http://www.microsoft.com/presspass/features/2001/Mar01/Mar27pmvp.asp

"Tiina" > wrote in message
om...
> When I try to use WinMx V3.31 or Windows Media Player the error is as
> follows:
>
> "An internal application error has occurred".
>
> there is no other detail message. I am still owndering if a
> reinstallation of ME would be helpful?
>
> Thanks Tiina
>
>
> "Noel Paton" > wrote in message
>...
> > Now we need the detailed error messages that you get when using failing
> > applications
> >
> > If KaZaa is still installed - get rid of it!
> >
> >
> >

[Tiina]

Thank you for your help. I reinstalled wmp 9 and now we have sound
again. I have also been virus free for 18 days and counting. thanks
again for all of your suggestions because I learned alot about how to
do my own fiddling without panicking. tiina


"Noel Paton" > wrote in message >...
> WRT WMP - look here
> http://www.nwlink.com/~zachd/pss/pss.html#internalapp
>
> --
> Noel Paton (MS-MVP 2002-2004, Win9x)
>
> Nil Carborundum Illegitemi
> http://www.btinternet.com/~winnoel/millsrpch.htm
>
> Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
> or
> http://www.microsoft.com/presspass/features/2001/Mar01/Mar27pmvp.asp
>
> "Tiina" > wrote in message
> om...
> > When I try to use WinMx V3.31 or Windows Media Player the error is as
> > follows:
> >
> > "An internal application error has occurred".
> >
> > there is no other detail message. I am still owndering if a
> > reinstallation of ME would be helpful?
> >
> > Thanks Tiina
> >
> >
> > "Noel Paton" > wrote in message
> >...
> > > Now we need the detailed error messages that you get when using failing
> > > applications
> > >
> > > If KaZaa is still installed - get rid of it!
> > >
> > >
> > >

[Noel Paton]

Good News!

Thanks for the feedback.

Good Luck

--
Noel Paton (MS-MVP 2002-2004, Win9x)

Nil Carborundum Illegitemi
http://www.btinternet.com/~winnoel/millsrpch.htm

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
or
http://www.microsoft.com/presspass/features/2001/Mar01/Mar27pmvp.asp

"Tiina" > wrote in message
om...
> Thank you for your help. I reinstalled wmp 9 and now we have sound
> again. I have also been virus free for 18 days and counting. thanks
> again for all of your suggestions because I learned alot about how to
> do my own fiddling without panicking. tiina
>
>
> "Noel Paton" > wrote in message
>...
> > WRT WMP - look here
> > http://www.nwlink.com/~zachd/pss/pss.html#internalapp
> >
> > --
> > Noel Paton (MS-MVP 2002-2004, Win9x)
> >
> > Nil Carborundum Illegitemi
> > http://www.btinternet.com/~winnoel/millsrpch.htm
> >
> > Please read http://dts-l.org/goodpost.htm on how to post messages to
NG's
> > or
> > http://www.microsoft.com/presspass/features/2001/Mar01/Mar27pmvp.asp
> >
> > "Tiina" > wrote in message
> > om...
> > > When I try to use WinMx V3.31 or Windows Media Player the error is as
> > > follows:
> > >
> > > "An internal application error has occurred".
> > >
> > > there is no other detail message. I am still owndering if a
> > > reinstallation of ME would be helpful?
> > >
> > > Thanks Tiina
> > >
> > >
> > > "Noel Paton" > wrote in message
> > >...
> > > > Now we need the detailed error messages that you get when using
failing
> > > > applications
> > > >
> > > > If KaZaa is still installed - get rid of it!
> > > >
> > > >
> > > >