Paid $35 And Am Still On Hold after 23 minutes???? [Archive]

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Stuart

June 5th 04, 03:24 PM

I have a specific MS problem,paid $35 for telephone
support and have been on hold for over 23 minutes...my
problem, I cannot access a second America Online account,
AOL 9.0 because a message pops up "A requireed .DLL file,
MSIMG32.DLL,was not found"
Can anyone give me advice, thank you so much!

Alias

June 5th 04, 03:29 PM

"Stuart" > wrote

> I have a specific MS problem,paid $35 for telephone
> support and have been on hold for over 23 minutes...my
> problem, I cannot access a second America Online account,
> AOL 9.0 because a message pops up "A requireed .DLL file,
> MSIMG32.DLL,was not found"
> Can anyone give me advice, thank you so much!

Yeah, dump AOSmell and get yourself a normal ISP that doesn't take over your
computer.

Alias

Papa

June 5th 04, 03:51 PM

Who did you call? If it was Microsoft, it is rarely (if ever) necessary to
call them (on a fee-based line or otherwise) to ask a question. I would
estimate that 99% of the questions you might have regarding the operating
system, office software, or anything else computer-related can be answered
in one of these newsgroups - but be patient, a response may take a few
hours.

For questions regarding your ISP, your ISP should answer them for free.

So wait for the answer here, or call AOL. I don't use AOL, but someone that
does will probably supply the answer. On the other hand, you can always use
a different ISP.

"Stuart" > wrote in message
...
> I have a specific MS problem,paid $35 for telephone
> support and have been on hold for over 23 minutes...my
> problem, I cannot access a second America Online account,
> AOL 9.0 because a message pops up "A requireed .DLL file,
> MSIMG32.DLL,was not found"
> Can anyone give me advice, thank you so much!

Gary S. Terhune

June 5th 04, 03:54 PM

1. You should ask MS for your money back.
2. You should have contacted AOL Support for this problem. It isn't an MS
problem, it's an AOL problem.
3. You must have your Windows installation files on hand, either on CD or on
the HD (in a folder, probably C:\Windows\Options\CABS.)
5. See this article for instructions:
http://support.microsoft.com/default.aspx?scid=kb;en-us;185836

If that doesn't help, then it really, really *is* an AOL problem.

--
Gary S. Terhune
MS MVP for Win9x

"Stuart" > wrote in message
...
> I have a specific MS problem,paid $35 for telephone
> support and have been on hold for over 23 minutes...my
> problem, I cannot access a second America Online account,
> AOL 9.0 because a message pops up "A requireed .DLL file,
> MSIMG32.DLL,was not found"
> Can anyone give me advice, thank you so much!

ArtWilder

June 10th 04, 02:45 PM

LOL and posters have enough problems just with the operating systems to
allow an ISP like Aol to take over your computer.

"Gary S. Terhune" > wrote in message
...
> 1. You should ask MS for your money back.
> 2. You should have contacted AOL Support for this problem. It isn't an MS
> problem, it's an AOL problem.
> 3. You must have your Windows installation files on hand, either on CD or
on
> the HD (in a folder, probably C:\Windows\Options\CABS.)
> 5. See this article for instructions:
> http://support.microsoft.com/default.aspx?scid=kb;en-us;185836
>
> If that doesn't help, then it really, really *is* an AOL problem.
>
> --
> Gary S. Terhune
> MS MVP for Win9x
>
> "Stuart" > wrote in message
> ...
> > I have a specific MS problem,paid $35 for telephone
> > support and have been on hold for over 23 minutes...my
> > problem, I cannot access a second America Online account,
> > AOL 9.0 because a message pops up "A requireed .DLL file,
> > MSIMG32.DLL,was not found"
> > Can anyone give me advice, thank you so much!
>

Gary S. Terhune

June 10th 04, 06:27 PM

I'm still trying to remember what Step 4. was. I sure hope it wasn't
important!

--
Gary S. Terhune
MS MVP for Win9x

"ArtWilder" > wrote in message
news:CBZxc.30331$My6.5375@fed1read05...
> LOL and posters have enough problems just with the operating systems to
> allow an ISP like Aol to take over your computer.
>
> "Gary S. Terhune" > wrote in message
> ...
> > 1. You should ask MS for your money back.
> > 2. You should have contacted AOL Support for this problem. It isn't an
MS
> > problem, it's an AOL problem.
> > 3. You must have your Windows installation files on hand, either on CD
or
> on
> > the HD (in a folder, probably C:\Windows\Options\CABS.)
> > 5. See this article for instructions:
> > http://support.microsoft.com/default.aspx?scid=kb;en-us;185836
> >
> > If that doesn't help, then it really, really *is* an AOL problem.
> >
> > --
> > Gary S. Terhune
> > MS MVP for Win9x
> >
> > "Stuart" > wrote in message
> > ...
> > > I have a specific MS problem,paid $35 for telephone
> > > support and have been on hold for over 23 minutes...my
> > > problem, I cannot access a second America Online account,
> > > AOL 9.0 because a message pops up "A requireed .DLL file,
> > > MSIMG32.DLL,was not found"
> > > Can anyone give me advice, thank you so much!
> >
>
>

ArtWilder

June 14th 04, 01:23 AM

:> and you of all people, Gary! LOL (I am sure you were talking about one
of your clients --- right?) :> <vbg>

"Gary S. Terhune" > wrote in message
...
> I'm still trying to remember what Step 4. was. I sure hope it wasn't
> important!
>
> --
> Gary S. Terhune
> MS MVP for Win9x
>
> "ArtWilder" > wrote in message
> news:CBZxc.30331$My6.5375@fed1read05...
> > LOL and posters have enough problems just with the operating systems to
> > allow an ISP like Aol to take over your computer.
> >
> > "Gary S. Terhune" > wrote in message
> > ...
> > > 1. You should ask MS for your money back.
> > > 2. You should have contacted AOL Support for this problem. It isn't an
> MS
> > > problem, it's an AOL problem.
> > > 3. You must have your Windows installation files on hand, either on CD
> or
> > on
> > > the HD (in a folder, probably C:\Windows\Options\CABS.)
> > > 5. See this article for instructions:
> > > http://support.microsoft.com/default.aspx?scid=kb;en-us;185836
> > >
> > > If that doesn't help, then it really, really *is* an AOL problem.
> > >
> > > --
> > > Gary S. Terhune
> > > MS MVP for Win9x
> > >
> > > "Stuart" > wrote in message
> > > ...
> > > > I have a specific MS problem,paid $35 for telephone
> > > > support and have been on hold for over 23 minutes...my
> > > > problem, I cannot access a second America Online account,
> > > > AOL 9.0 because a message pops up "A requireed .DLL file,
> > > > MSIMG32.DLL,was not found"
> > > > Can anyone give me advice, thank you so much!
> > >
> >
> >
>

PCR

June 14th 04, 08:43 PM