System Updating Files - NOT

[Joe]

I have tried to install an ADSL kit on an upgraded version of ME

The installation was going OK and then the computer restarted, when it
restarts I get the box up that the system is upgrading the information or
something to that effect and that is where it stops, task manager shows that
it is not responding and the only other thing in Task Manager is something
like cmdinst.

I can get into Safe mode but I can't do anything to stop the problem. Some
fool turned System restore off so I can't use that.

Can anyone help me out please so I can get his computer going again for him.

Thanks.

--

Regards
Joe
Tasmania
Remove NOT to reply

[MowGreen [MVP]]

Joe,

" Cmdninst.exe is the Configuration Manager Device Installer
launcher. Along with the Windows Configuration Manager (Configmg),
Cmdninst.exe is a component that drives the process of detecting and
installing devices and their nodes in the hardware tree along with
the allocation of resources. "

It appears that a driver for the ADSL modem is not compatible with
ME . See if you can go to the manufacturer's website on another PC
and get the driver. If you can, boot to Safe Mode and install it
from there.
Unless you can obtain a driver that is compatible with ME then you
will have to boot to Safe Mode and uninstall the modem from Device
Manager.


MowGreen [MVP]
*-343-* Never Forgotten


Joe wrote:

> I have tried to install an ADSL kit on an upgraded version of ME
>
> The installation was going OK and then the computer restarted, when it
> restarts I get the box up that the system is upgrading the information or
> something to that effect and that is where it stops, task manager shows that
> it is not responding and the only other thing in Task Manager is something
> like cmdinst.
>
> I can get into Safe mode but I can't do anything to stop the problem. Some
> fool turned System restore off so I can't use that.
>
> Can anyone help me out please so I can get his computer going again for him.
>
> Thanks.
>

[Joe]

Thanks Mow,

Safe mode is the only way I can get into Windows, there is nothing showing
in Device Manager or Add/Remove programs and when in safe mode the CD drive
is not showing in the windows tree nor will if run a CD, when one is
inserted it can be heard starting up but that's as far as it goes.

--

Regards
Joe
Tasmania
Remove NOT to reply
"MowGreen [MVP]" > wrote in message
...
> Joe,
>
> " Cmdninst.exe is the Configuration Manager Device Installer
> launcher. Along with the Windows Configuration Manager (Configmg),
> Cmdninst.exe is a component that drives the process of detecting and
> installing devices and their nodes in the hardware tree along with
> the allocation of resources. "
>
> It appears that a driver for the ADSL modem is not compatible with
> ME . See if you can go to the manufacturer's website on another PC
> and get the driver. If you can, boot to Safe Mode and install it
> from there.
> Unless you can obtain a driver that is compatible with ME then you
> will have to boot to Safe Mode and uninstall the modem from Device
> Manager.
>
>
> MowGreen [MVP]
> *-343-* Never Forgotten
>
>
> Joe wrote:
>
> > I have tried to install an ADSL kit on an upgraded version of ME
> >
> > The installation was going OK and then the computer restarted, when it
> > restarts I get the box up that the system is upgrading the information
or
> > something to that effect and that is where it stops, task manager shows
that
> > it is not responding and the only other thing in Task Manager is
something
> > like cmdinst.
> >
> > I can get into Safe mode but I can't do anything to stop the problem.
Some
> > fool turned System restore off so I can't use that.
> >
> > Can anyone help me out please so I can get his computer going again for
him.
> >
> > Thanks.
> >
>

[Noel Paton]

Have you been running with the Quack?
Are you running Norton System Quack - - errr - Doctor?
If so, then read on......

You may have up to 32,000 empty OEM*.INF files sitting in your
c:\Windows\INF folder, which prevents any program putting a legitimate *.INF
file in there (it also slow your system down to stop, trying to read them
and sort the [non-existent] contents!).
You need to DELETE all 0byte (and ONLY the 0byte) OEM*.INF files.
look here for information on how to do that , and how to prevent it
happening again (i.e. TURN OFF NORTON SYSTEM DOCTOR - unless you are
actively troubleshooting something)

The Symantec site:
http://service1.symantec.com/SUPPORT/nunt.nsf/docid/2000120915010309&src=n

also
"Computer Stops Responding (Hangs) During Setup, Installing Updates, or
Adding New Hardware"
(http://support.microsoft.com/default.aspx?scid=kb;en-us;Q281967)
also
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q301540
(which contains the fix for your problem in the NOTE under the patch
description)
Phone your Local MS office, and tell them your problem quoting Q301540 -
they'll either send you the patch, or give you a one-use password, for the
cost of the call.

Good Luck


--
Noel Paton (MS-MVP 2002-2004, Win9x)

Nil Carborundum Illegitemi
http://www.btinternet.com/~winnoel/millsrpch.htm

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
or
http://www.microsoft.com/presspass/features/2001/Mar01/Mar27pmvp.asp
"Joe" > wrote in message
...
> Thanks Mow,
>
> Safe mode is the only way I can get into Windows, there is nothing showing
> in Device Manager or Add/Remove programs and when in safe mode the CD
drive
> is not showing in the windows tree nor will if run a CD, when one is
> inserted it can be heard starting up but that's as far as it goes.
>
> --
>
> Regards
> Joe
> Tasmania
> Remove NOT to reply
> "MowGreen [MVP]" > wrote in message
> ...
> > Joe,
> >
> > " Cmdninst.exe is the Configuration Manager Device Installer
> > launcher. Along with the Windows Configuration Manager (Configmg),
> > Cmdninst.exe is a component that drives the process of detecting and
> > installing devices and their nodes in the hardware tree along with
> > the allocation of resources. "
> >
> > It appears that a driver for the ADSL modem is not compatible with
> > ME . See if you can go to the manufacturer's website on another PC
> > and get the driver. If you can, boot to Safe Mode and install it
> > from there.
> > Unless you can obtain a driver that is compatible with ME then you
> > will have to boot to Safe Mode and uninstall the modem from Device
> > Manager.
> >
> >
> > MowGreen [MVP]
> > *-343-* Never Forgotten
> >
> >
> > Joe wrote:
> >
> > > I have tried to install an ADSL kit on an upgraded version of ME
> > >
> > > The installation was going OK and then the computer restarted, when it
> > > restarts I get the box up that the system is upgrading the information
> or
> > > something to that effect and that is where it stops, task manager
shows
> that
> > > it is not responding and the only other thing in Task Manager is
> something
> > > like cmdinst.
> > >
> > > I can get into Safe mode but I can't do anything to stop the problem.
> Some
> > > fool turned System restore off so I can't use that.
> > >
> > > Can anyone help me out please so I can get his computer going again
for
> him.
> > >
> > > Thanks.
> > >
> >
>
>

[Joe]

Thanks Noel,

He doesn't have Norton's, he is using Vet, but all those OEM files were
there. We got it installed and working but then it stopped, personally I
think it is a modem problem so the Professionals can have a look at it.

--

Regards
Joe
Tasmania
Remove NOT to reply


"Noel Paton" > wrote in message
...
> Have you been running with the Quack?
> Are you running Norton System Quack - - errr - Doctor?
> If so, then read on......
>
> You may have up to 32,000 empty OEM*.INF files sitting in your
> c:\Windows\INF folder, which prevents any program putting a legitimate
*.INF
> file in there (it also slow your system down to stop, trying to read them
> and sort the [non-existent] contents!).
> You need to DELETE all 0byte (and ONLY the 0byte) OEM*.INF files.
> look here for information on how to do that , and how to prevent it
> happening again (i.e. TURN OFF NORTON SYSTEM DOCTOR - unless you are
> actively troubleshooting something)
>
> The Symantec site:
> http://service1.symantec.com/SUPPORT/nunt.nsf/docid/2000120915010309&src=n
>
> also
> "Computer Stops Responding (Hangs) During Setup, Installing Updates, or
> Adding New Hardware"
> (http://support.microsoft.com/default.aspx?scid=kb;en-us;Q281967)
> also
> http://support.microsoft.com/default.aspx?scid=kb;en-us;Q301540
> (which contains the fix for your problem in the NOTE under the patch
> description)
> Phone your Local MS office, and tell them your problem quoting Q301540 -
> they'll either send you the patch, or give you a one-use password, for the
> cost of the call.
>
> Good Luck
>
>
> --
> Noel Paton (MS-MVP 2002-2004, Win9x)
>
> Nil Carborundum Illegitemi
> http://www.btinternet.com/~winnoel/millsrpch.htm
>
> Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
> or
> http://www.microsoft.com/presspass/features/2001/Mar01/Mar27pmvp.asp
> "Joe" > wrote in message
> ...
> > Thanks Mow,
> >
> > Safe mode is the only way I can get into Windows, there is nothing
showing
> > in Device Manager or Add/Remove programs and when in safe mode the CD
> drive
> > is not showing in the windows tree nor will if run a CD, when one is
> > inserted it can be heard starting up but that's as far as it goes.
> >
> > --
> >
> > Regards
> > Joe
> > Tasmania
> > Remove NOT to reply
> > "MowGreen [MVP]" > wrote in message
> > ...
> > > Joe,
> > >
> > > " Cmdninst.exe is the Configuration Manager Device Installer
> > > launcher. Along with the Windows Configuration Manager (Configmg),
> > > Cmdninst.exe is a component that drives the process of detecting and
> > > installing devices and their nodes in the hardware tree along with
> > > the allocation of resources. "
> > >
> > > It appears that a driver for the ADSL modem is not compatible with
> > > ME . See if you can go to the manufacturer's website on another PC
> > > and get the driver. If you can, boot to Safe Mode and install it
> > > from there.
> > > Unless you can obtain a driver that is compatible with ME then you
> > > will have to boot to Safe Mode and uninstall the modem from Device
> > > Manager.
> > >
> > >
> > > MowGreen [MVP]
> > > *-343-* Never Forgotten
> > >
> > >
> > > Joe wrote:
> > >
> > > > I have tried to install an ADSL kit on an upgraded version of ME
> > > >
> > > > The installation was going OK and then the computer restarted, when
it
> > > > restarts I get the box up that the system is upgrading the
information
> > or
> > > > something to that effect and that is where it stops, task manager
> shows
> > that
> > > > it is not responding and the only other thing in Task Manager is
> > something
> > > > like cmdinst.
> > > >
> > > > I can get into Safe mode but I can't do anything to stop the
problem.
> > Some
> > > > fool turned System restore off so I can't use that.
> > > >
> > > > Can anyone help me out please so I can get his computer going again
> for
> > him.
> > > >
> > > > Thanks.
> > > >
> > >
> >
> >
>
>

[Noel Paton]

Thanks for the feedback, Joe - glad that bit's sorted, anyhow....
FWIW, NSD is not part of NAV - but part of Norton System Suite or Norton
Utilities

Good Luck

--
Noel Paton (MS-MVP 2002-2004, Win9x)

Nil Carborundum Illegitemi
http://www.btinternet.com/~winnoel/millsrpch.htm

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
or
http://www.microsoft.com/presspass/features/2001/Mar01/Mar27pmvp.asp
"Joe" > wrote in message
...
> Thanks Noel,
>
> He doesn't have Norton's, he is using Vet, but all those OEM files were
> there. We got it installed and working but then it stopped, personally I
> think it is a modem problem so the Professionals can have a look at it.
>
> --
>
> Regards
> Joe
> Tasmania
> Remove NOT to reply
>
>
> "Noel Paton" > wrote in message
> ...
> > Have you been running with the Quack?
> > Are you running Norton System Quack - - errr - Doctor?
> > If so, then read on......
> >
> > You may have up to 32,000 empty OEM*.INF files sitting in your
> > c:\Windows\INF folder, which prevents any program putting a legitimate
> *.INF
> > file in there (it also slow your system down to stop, trying to read
them
> > and sort the [non-existent] contents!).
> > You need to DELETE all 0byte (and ONLY the 0byte) OEM*.INF files.
> > look here for information on how to do that , and how to prevent it
> > happening again (i.e. TURN OFF NORTON SYSTEM DOCTOR - unless you are
> > actively troubleshooting something)
> >
> > The Symantec site:
> >
http://service1.symantec.com/SUPPORT/nunt.nsf/docid/2000120915010309&src=n
> >
> > also
> > "Computer Stops Responding (Hangs) During Setup, Installing Updates, or
> > Adding New Hardware"
> > (http://support.microsoft.com/default.aspx?scid=kb;en-us;Q281967)
> > also
> > http://support.microsoft.com/default.aspx?scid=kb;en-us;Q301540
> > (which contains the fix for your problem in the NOTE under the patch
> > description)
> > Phone your Local MS office, and tell them your problem quoting Q301540 -
> > they'll either send you the patch, or give you a one-use password, for
the
> > cost of the call.
> >
> > Good Luck
> >
> >
> > --
> > Noel Paton (MS-MVP 2002-2004, Win9x)
> >
> > Nil Carborundum Illegitemi
> > http://www.btinternet.com/~winnoel/millsrpch.htm
> >
> > Please read http://dts-l.org/goodpost.htm on how to post messages to
NG's
> > or
> > http://www.microsoft.com/presspass/features/2001/Mar01/Mar27pmvp.asp
> > "Joe" > wrote in message
> > ...
> > > Thanks Mow,
> > >
> > > Safe mode is the only way I can get into Windows, there is nothing
> showing
> > > in Device Manager or Add/Remove programs and when in safe mode the CD
> > drive
> > > is not showing in the windows tree nor will if run a CD, when one is
> > > inserted it can be heard starting up but that's as far as it goes.
> > >
> > > --
> > >
> > > Regards
> > > Joe
> > > Tasmania
> > > Remove NOT to reply
> > > "MowGreen [MVP]" > wrote in message
> > > ...
> > > > Joe,
> > > >
> > > > " Cmdninst.exe is the Configuration Manager Device Installer
> > > > launcher. Along with the Windows Configuration Manager (Configmg),
> > > > Cmdninst.exe is a component that drives the process of detecting and
> > > > installing devices and their nodes in the hardware tree along with
> > > > the allocation of resources. "
> > > >
> > > > It appears that a driver for the ADSL modem is not compatible with
> > > > ME . See if you can go to the manufacturer's website on another PC
> > > > and get the driver. If you can, boot to Safe Mode and install it
> > > > from there.
> > > > Unless you can obtain a driver that is compatible with ME then you
> > > > will have to boot to Safe Mode and uninstall the modem from Device
> > > > Manager.
> > > >
> > > >
> > > > MowGreen [MVP]
> > > > *-343-* Never Forgotten
> > > >
> > > >
> > > > Joe wrote:
> > > >
> > > > > I have tried to install an ADSL kit on an upgraded version of ME
> > > > >
> > > > > The installation was going OK and then the computer restarted,
when
> it
> > > > > restarts I get the box up that the system is upgrading the
> information
> > > or
> > > > > something to that effect and that is where it stops, task manager
> > shows
> > > that
> > > > > it is not responding and the only other thing in Task Manager is
> > > something
> > > > > like cmdinst.
> > > > >
> > > > > I can get into Safe mode but I can't do anything to stop the
> problem.
> > > Some
> > > > > fool turned System restore off so I can't use that.
> > > > >
> > > > > Can anyone help me out please so I can get his computer going
again
> > for
> > > him.
> > > > >
> > > > > Thanks.
> > > > >
> > > >
> > >
> > >
> >
> >
>
>