NIS-Was unable to access Internet and Outlook

[Stella]

I have Norton IS. I have made it a habit to use LiveUpdate daily before
doing anything else on the computer. Did a download at the end of last week
and didn't pay attention to exactly what it was. I know it wasn't a virus
definition. It may have been something called "Sym. Redirector." I've been
fairly lucky with Norton until now. Whatever this was caused problems with
Outlook Express and Internet Explorer. My mouse would also not move around
the screen. All my other basic programs worked (Word etc.). Couldn't get
to the newsgroup to ask questions (my first thought) nor to the Symantec
website.

I used System Restore today (which I have never had to use before) and
Outlook and IE are now working. The problem now is that parts of NIS do not
work. I did a virus scan just in case there were some critters lurking
around. Nothing there.

Before I give any more details, I have called Symantec (they don't service
my version via phone anymore) and have worked my way through their articles
and instructions. I have stopped for the moment before I go on with their
last 2 options
(the others didn't work) I wanted to see what people at the newsgroup
thought or might be able to add and if anyone has had this experience.
Also,maybe there is a more specific group that would be helpful

I found through Sym's articles that it is not unusual to have problems with
Norton after doing a SR. Great!
One of the things they had me do was to use something called the "Hawking
Tool". Didn't work. The next suggestion is to 1) Download the latest virus
definitions using "Intelligent Updater." (It looks like I can still
download via Live Update.) I don't know what to do about this because it
looks like I may end up downloading the same darn thing that caused the
problems in the first place.
2)Uninstall and reinstall all Symantec programs that use virus definitions.
I won't be surprised if you tell me that this is what I will have to do.
I've never done a Uninstall/Reinstall of a program before, but that's ok.
My version is 2002 so will I have to Update everything from that time till
now? Goofy question I know. Can I avoid the problem causing download?

I apologize for the length of this. If there are any more questions, I can
probably supply the answer. I wrote down most everything I did and what
showed up on the screen when I did this today!!

Thanks!
Stella

[Noel Paton]

Stella
As you correctly surmised, when you uninstall and reinstall NAV, you'll have
to re-update it from scratch. Hopefully, Norton will have used periodic
upgrades,rather than requiring the hundreds of patches to be installed
separately (but knowing Norton.....).
However, since you appear to be experiencing no problems on booting - the
usual problem when NAV is involved with System Restores - I would doubt
that it's NAV's fault this time. Try uninstalling IS alone (i.e. the
Firewall), and reinstalling it.

OTOH there are many other programs that work a lot better and with less
overhead, in ME - and it may be worth your while looking at some of them.

--
Noel Paton (MS-MVP 2002-2004, Win9x)

Nil Carborundum Illegitemi
http://www.btinternet.com/~winnoel/millsrpch.htm

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
or
http://www.microsoft.com/presspass/features/2001/Mar01/Mar27pmvp.asp
"Stella" > wrote in message
...
> I have Norton IS. I have made it a habit to use LiveUpdate daily before
> doing anything else on the computer. Did a download at the end of last
week
> and didn't pay attention to exactly what it was. I know it wasn't a virus
> definition. It may have been something called "Sym. Redirector." I've
been
> fairly lucky with Norton until now. Whatever this was caused problems
with
> Outlook Express and Internet Explorer. My mouse would also not move
around
> the screen. All my other basic programs worked (Word etc.). Couldn't get
> to the newsgroup to ask questions (my first thought) nor to the Symantec
> website.
>
> I used System Restore today (which I have never had to use before) and
> Outlook and IE are now working. The problem now is that parts of NIS do
not
> work. I did a virus scan just in case there were some critters lurking
> around. Nothing there.
>
> Before I give any more details, I have called Symantec (they don't service
> my version via phone anymore) and have worked my way through their
articles
> and instructions. I have stopped for the moment before I go on with their
> last 2 options
> (the others didn't work) I wanted to see what people at the newsgroup
> thought or might be able to add and if anyone has had this experience.
> Also,maybe there is a more specific group that would be helpful
>
> I found through Sym's articles that it is not unusual to have problems
with
> Norton after doing a SR. Great!
> One of the things they had me do was to use something called the "Hawking
> Tool". Didn't work. The next suggestion is to 1) Download the latest
virus
> definitions using "Intelligent Updater." (It looks like I can still
> download via Live Update.) I don't know what to do about this because it
> looks like I may end up downloading the same darn thing that caused the
> problems in the first place.
> 2)Uninstall and reinstall all Symantec programs that use virus
definitions.
> I won't be surprised if you tell me that this is what I will have to do.
> I've never done a Uninstall/Reinstall of a program before, but that's ok.
> My version is 2002 so will I have to Update everything from that time till
> now? Goofy question I know. Can I avoid the problem causing download?
>
> I apologize for the length of this. If there are any more questions, I
can
> probably supply the answer. I wrote down most everything I did and what
> showed up on the screen when I did this today!!
>
> Thanks!
> Stella
>
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