Troubleshooting

[Don]

When I try to use the Windows98 Troubleshooter I do the
following: Click Start, then Help, then Troubleshooter,
then I select the topic (Startup and Shutdown problems)
then I select the exact problem (my computer hangs up when
I try to shutdown Windows) Then I click NEXT.

I used to get a response to try different troubleshooting
techniques. NOW all I get is a blank screen. Did I
inadvertently hide the resonses? Or is there something
internally wrong with Windows98 Troubleshooting on my
computer?

Thanks
Don

[Curt Christianson]

Hi Don,
t is caused by a MS Critical Update.
The cure depends on what patch is causing you problems. Try this one first.
First, click Start> Settings> Folder Options> View tab, and click to enable
"Show All Files" and click OK.

Click Start> Find> File or Folders, and search the C:\ drive for a file
named Tshoot.inf...it should be found in the \Windows\Inf folder.
Right-click Tshoot.inf and click Install on the menu that appears.
Close the Find Files window and try the Troubleshooter again.

If still no joy,go to this page to get a download that
will get your Tshooters back, but be sure to read the text file that is
enclosed.
http://mvps.org/PracticallyNerded/SoftFixes.htm
The first file on the list.
Post back here to let us know how it worked.
HTH,
Curt



--
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http://forum.aumha.org/
---
"Don" > wrote in message
...
> When I try to use the Windows98 Troubleshooter I do the
> following: Click Start, then Help, then Troubleshooter,
> then I select the topic (Startup and Shutdown problems)
> then I select the exact problem (my computer hangs up when
> I try to shutdown Windows) Then I click NEXT.
>
> I used to get a response to try different troubleshooting
> techniques. NOW all I get is a blank screen. Did I
> inadvertently hide the resonses? Or is there something
> internally wrong with Windows98 Troubleshooting on my
> computer?
>
> Thanks
> Don


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