cannot run any programs please please help, not my pc

[mich]

I have stupidly borrowed a friends laptop and let my
boyfriend play with it. I don't know what he did to it
but I can't get anything to run. I think the pc is
running Windows 98, but a Windows 95 logo comes up when
you first startup. Once you get to the Windows screen you
get a message saying on the header "C:\msoffice\Office\Ms
Office.EXE", with content"there is not enough free memory
to run this program. Quit one or more programs and then
try again."
I then get a load of "Error Starting Program" messages
saying "There is not enough memory to start....... Quit
some programs and then try again."
These are the prorams it can't start:
RPORT4.DLL
C:\Ms Office\Office\MS OFFICE.EXE
C:\WINDOWS\SYSTEM\RUNONCE.EXE
SHELL.32.DLL
IRMON.EXE
C:\Windows\TASKMON.EXE
SHELL 32.EXE
MFC.40.DLL

After this I can't do anything ,it just freezes up or has
a reaction time of about 5 minutes.
I don't know what to do and have to give the pc back soon.
Please help
Thanks in advance

[Alan Edwards]

Are you sure of all spelling?
I find no trace of RPORT4.DLL and the space in MSOFFICE.EXE is not
normal.
If you really mean SHELL32.EXE then you most likely have a virus.
If your SHELL32.EXE is a typo then read on.
If not, fix the virus.

Can you start in safe mode?
If so, check in Msconfig for any oddities.
(Start-Run-MSCONFIG-Startup tab)
If you cannot see anything in Msconfig then:

Start-Run-msinfo32
Click the + beside Software Environment to expand.
Click Startup Programs
Ctrl+A to Select All, Ctrl+C to Copy.
Paste that information in your message.

You won't be able to if it is Win95, so check in Control Panel-Systems
to see if Win95 or Win98.

You may try these if Win98:
How to Perform Clean-Boot Troubleshooting for Windows 98 [Q192926]
http://support.microsoft.com?scid=kb;EN-US;Q192926

Troubleshooting Windows 98 Startup Problems [Q188867]
http://support.microsoft.com?scid=kb;EN-US;Q188867

....Alan

--
Alan Edwards, MS MVP W95/98 Systems
http://dts-l.org/index.html

In microsoft.public.win98.performance, "mich"
> wrote:

>I have stupidly borrowed a friends laptop and let my
>boyfriend play with it. I don't know what he did to it
>but I can't get anything to run. I think the pc is
>running Windows 98, but a Windows 95 logo comes up when
>you first startup. Once you get to the Windows screen you
>get a message saying on the header "C:\msoffice\Office\Ms
>Office.EXE", with content"there is not enough free memory
>to run this program. Quit one or more programs and then
>try again."
>I then get a load of "Error Starting Program" messages
>saying "There is not enough memory to start....... Quit
>some programs and then try again."
>These are the prorams it can't start:
>RPORT4.DLL
>C:\Ms Office\Office\MS OFFICE.EXE
>C:\WINDOWS\SYSTEM\RUNONCE.EXE
>SHELL.32.DLL
>IRMON.EXE
>C:\Windows\TASKMON.EXE
>SHELL 32.EXE
>MFC.40.DLL
>
>After this I can't do anything ,it just freezes up or has
>a reaction time of about 5 minutes.
>I don't know what to do and have to give the pc back soon.
>Please help
>Thanks in advance

Hi Alan,
sorry, duh! I hope you're not the only Alan in the world,
or I've been deceived many times.
Anyway..back to the problem I've created. The SHELL32.EXE
is correct spelling, but when I try to open the VET anti
virus program it gives me this message: There is not
enough free memory to open the program...or something to
that effect...sorry. I will make sure of the spelling of
the other messages and get back to you. Thanks
again "Alan"
mich
>-----Original Message-----
>Are you sure of all spelling?
>I find no trace of RPORT4.DLL and the space in
MSOFFICE.EXE is not
>normal.
>If you really mean SHELL32.EXE then you most likely have
a virus.
>If your SHELL32.EXE is a typo then read on.
>If not, fix the virus.
>
>Can you start in safe mode?
>If so, check in Msconfig for any oddities.
>(Start-Run-MSCONFIG-Startup tab)
>If you cannot see anything in Msconfig then:
>
>Start-Run-msinfo32
>Click the + beside Software Environment to expand.
>Click Startup Programs
>Ctrl+A to Select All, Ctrl+C to Copy.
>Paste that information in your message.
>
>You won't be able to if it is Win95, so check in Control
Panel-Systems
>to see if Win95 or Win98.
>
>You may try these if Win98:
>How to Perform Clean-Boot Troubleshooting for Windows 98
[Q192926]
>http://support.microsoft.com?scid=kb;EN-US;Q192926
>
>Troubleshooting Windows 98 Startup Problems [Q188867]
>http://support.microsoft.com?scid=kb;EN-US;Q188867
>
>....Alan
>
>--
>Alan Edwards, MS MVP W95/98 Systems
>http://dts-l.org/index.html
>
>In microsoft.public.win98.performance, "mich"
> wrote:
>
>>I have stupidly borrowed a friends laptop and let my
>>boyfriend play with it. I don't know what he did to it
>>but I can't get anything to run. I think the pc is
>>running Windows 98, but a Windows 95 logo comes up when
>>you first startup. Once you get to the Windows screen
you
>>get a message saying on the
header "C:\msoffice\Office\Ms
>>Office.EXE", with content"there is not enough free
memory
>>to run this program. Quit one or more programs and then
>>try again."
>>I then get a load of "Error Starting Program" messages
>>saying "There is not enough memory to start....... Quit
>>some programs and then try again."
>>These are the prorams it can't start:
>>RPORT4.DLL
>>C:\Ms Office\Office\MS OFFICE.EXE
>>C:\WINDOWS\SYSTEM\RUNONCE.EXE
>>SHELL.32.DLL
>>IRMON.EXE
>>C:\Windows\TASKMON.EXE
>>SHELL 32.EXE
>>MFC.40.DLL
>>
>>After this I can't do anything ,it just freezes up or
has
>>a reaction time of about 5 minutes.
>>I don't know what to do and have to give the pc back
soon.
>>Please help
>>Thanks in advance
>
>.
>

[Ron Badour]

http://securityresponse.symantec.com/avcenter/venc/data/trojan.w32.virtualave.html

Shell32.exe appears to be a virus--see info at above link.

--
Regards

Ron Badour, MS MVP for W98
Tips: http://home.satx.rr.com/badour
Knowledge Base Info:
http://support.microsoft.com/default.aspx?pr=kbinfo

> wrote in message
...
> Hi Alan,
> sorry, duh! I hope you're not the only Alan in the world,
> or I've been deceived many times.
> Anyway..back to the problem I've created. The SHELL32.EXE
> is correct spelling, but when I try to open the VET anti
> virus program it gives me this message: There is not
> enough free memory to open the program...or something to
> that effect...sorry. I will make sure of the spelling of
> the other messages and get back to you. Thanks
> again "Alan"
> mich
> >-----Original Message-----
> >Are you sure of all spelling?
> >I find no trace of RPORT4.DLL and the space in
> MSOFFICE.EXE is not
> >normal.
> >If you really mean SHELL32.EXE then you most likely have
> a virus.
> >If your SHELL32.EXE is a typo then read on.
> >If not, fix the virus.
> >
> >Can you start in safe mode?
> >If so, check in Msconfig for any oddities.
> >(Start-Run-MSCONFIG-Startup tab)
> >If you cannot see anything in Msconfig then:
> >
> >Start-Run-msinfo32
> >Click the + beside Software Environment to expand.
> >Click Startup Programs
> >Ctrl+A to Select All, Ctrl+C to Copy.
> >Paste that information in your message.
> >
> >You won't be able to if it is Win95, so check in Control
> Panel-Systems
> >to see if Win95 or Win98.
> >
> >You may try these if Win98:
> >How to Perform Clean-Boot Troubleshooting for Windows 98
> [Q192926]
> >http://support.microsoft.com?scid=kb;EN-US;Q192926
> >
> >Troubleshooting Windows 98 Startup Problems [Q188867]
> >http://support.microsoft.com?scid=kb;EN-US;Q188867
> >
> >....Alan
> >
> >--
> >Alan Edwards, MS MVP W95/98 Systems
> >http://dts-l.org/index.html
> >
> >In microsoft.public.win98.performance, "mich"
> > wrote:
> >
> >>I have stupidly borrowed a friends laptop and let my
> >>boyfriend play with it. I don't know what he did to it
> >>but I can't get anything to run. I think the pc is
> >>running Windows 98, but a Windows 95 logo comes up when
> >>you first startup. Once you get to the Windows screen
> you
> >>get a message saying on the
> header "C:\msoffice\Office\Ms
> >>Office.EXE", with content"there is not enough free
> memory
> >>to run this program. Quit one or more programs and then
> >>try again."
> >>I then get a load of "Error Starting Program" messages
> >>saying "There is not enough memory to start....... Quit
> >>some programs and then try again."
> >>These are the prorams it can't start:
> >>RPORT4.DLL
> >>C:\Ms Office\Office\MS OFFICE.EXE
> >>C:\WINDOWS\SYSTEM\RUNONCE.EXE
> >>SHELL.32.DLL
> >>IRMON.EXE
> >>C:\Windows\TASKMON.EXE
> >>SHELL 32.EXE
> >>MFC.40.DLL
> >>
> >>After this I can't do anything ,it just freezes up or
> has
> >>a reaction time of about 5 minutes.
> >>I don't know what to do and have to give the pc back
> soon.
> >>Please help
> >>Thanks in advance
> >
> >.
> >