Disaster with Win 98 SE

[Depressed]

The otSuddenly her day I managed - after some difficulty -
to load MS Office 2000 Pro onto our PC operating Win 98
SE. It was working fine, indeed rather well.

tonight the pc flashed up a message saying there was a
serious error with the Registry and asked if we would
like it to repair it. The answer of course was Yes. But
when the System finally rebooted its come back with
Office not running and unrepairable with files missing,
IE and OE updates (to 6)gone, all the anti virus software
vanished along the ZA firewall. Other stuff is also
missing. I think the Registry Back Up must have taken us
to some previous point where none of these things were
loaded. At the moment we cant even get on line to re
download anything. Sadly there is no Go Back facility or
System Restore on 98, so at the moment the only course of
action seems to be to stare at the PC and weep.
Any suggestions?

[Jeff Richards]

If a registry repair is needed then there is always the possibility that
things will be lost.

You should re-install the missing software. Start with the firewall, then
the anti-virus, then the applications. You can download the software using
any machine (such as the one you are now posting from) and move it to the
injured machine.
--
Jeff Richards
MS MVP (DTS)
"Depressed" > wrote in message
...
>
> The otSuddenly her day I managed - after some difficulty -
> to load MS Office 2000 Pro onto our PC operating Win 98
> SE. It was working fine, indeed rather well.
>
> tonight the pc flashed up a message saying there was a
> serious error with the Registry and asked if we would
> like it to repair it. The answer of course was Yes. But
> when the System finally rebooted its come back with
> Office not running and unrepairable with files missing,
> IE and OE updates (to 6)gone, all the anti virus software
> vanished along the ZA firewall. Other stuff is also
> missing. I think the Registry Back Up must have taken us
> to some previous point where none of these things were
> loaded. At the moment we cant even get on line to re
> download anything. Sadly there is no Go Back facility or
> System Restore on 98, so at the moment the only course of
> action seems to be to stare at the PC and weep.
> Any suggestions?

[Still depressed]

Thanks jeff. Ill give it a go. but dont even know how to
get back on line at the moment.Im on my notebook
currently. Ive got the same ZA software on here. Should I
be able to transfer it to disc and then to my sick PC?
Should I be going back to the Windows 98 disc to try to
get any basics re-installed?


Why on earth should the Registry have gone haywire? do
you think its linked to the Office 2000 pro installation?
One other possible reason. It happened after several
power cuts due to adverse weather. I wonder if that could
have caused any damage, perhaps due to the sudden loss of
power to the pc or a power surge when the AC came back on?

>-----Original Message-----
>If a registry repair is needed then there is always the
possibility that
>things will be lost.
>
>You should re-install the missing software. Start with
the firewall, then
>the anti-virus, then the applications. You can download
the software using
>any machine (such as the one you are now posting from)
and move it to the
>injured machine.
>--
>Jeff Richards
>MS MVP (DTS)
>"Depressed" > wrote
in message
...
>>
>> The otSuddenly her day I managed - after some
difficulty -
>> to load MS Office 2000 Pro onto our PC operating Win 98
>> SE. It was working fine, indeed rather well.
>>
>> tonight the pc flashed up a message saying there was a
>> serious error with the Registry and asked if we would
>> like it to repair it. The answer of course was Yes. But
>> when the System finally rebooted its come back with
>> Office not running and unrepairable with files missing,
>> IE and OE updates (to 6)gone, all the anti virus
software
>> vanished along the ZA firewall. Other stuff is also
>> missing. I think the Registry Back Up must have taken
us
>> to some previous point where none of these things were
>> loaded. At the moment we cant even get on line to re
>> download anything. Sadly there is no Go Back facility
or
>> System Restore on 98, so at the moment the only course
of
>> action seems to be to stare at the PC and weep.
>> Any suggestions?
>
>
>.
>

[Jeff Richards]

The most common reason for a registry problem is a RAM error. It's also
possible that the error occurred when the registry was saved to disk, but
there are many other possibilities.

You can download required files (eg, ZA or AVG) using the machine with which
you are currently connected to the net, and transfer them by floppy to the
machine that needs to be repaired.
--
Jeff Richards
MS MVP (DTS)
"Still depressed" > wrote in message
...
> Thanks jeff. Ill give it a go. but dont even know how to
> get back on line at the moment.Im on my notebook
> currently. Ive got the same ZA software on here. Should I
> be able to transfer it to disc and then to my sick PC?
> Should I be going back to the Windows 98 disc to try to
> get any basics re-installed?
>
>
> Why on earth should the Registry have gone haywire? do
> you think its linked to the Office 2000 pro installation?
> One other possible reason. It happened after several
> power cuts due to adverse weather. I wonder if that could
> have caused any damage, perhaps due to the sudden loss of
> power to the pc or a power surge when the AC came back on?
>

[Depressed but resigned]

thanks again. someone has suggested to me calling up the
Registry in Safe Mode and trying to go to a point before
it tried to "repair" itself. Do you think this might be a
runner?
>-----Original Message-----
>The most common reason for a registry problem is a RAM
error. It's also
>possible that the error occurred when the registry was
saved to disk, but
>there are many other possibilities.
>
>You can download required files (eg, ZA or AVG) using the
machine with which
>you are currently connected to the net, and transfer them
by floppy to the
>machine that needs to be repaired.
>--
>Jeff Richards
>MS MVP (DTS)
>"Still depressed" >
wrote in message
...
>> Thanks jeff. Ill give it a go. but dont even know how to
>> get back on line at the moment.Im on my notebook
>> currently. Ive got the same ZA software on here. Should
I
>> be able to transfer it to disc and then to my sick PC?
>> Should I be going back to the Windows 98 disc to try to
>> get any basics re-installed?
>>
>>
>> Why on earth should the Registry have gone haywire? do
>> you think its linked to the Office 2000 pro
installation?
>> One other possible reason. It happened after several
>> power cuts due to adverse weather. I wonder if that
could
>> have caused any damage, perhaps due to the sudden loss
of
>> power to the pc or a power surge when the AC came back
on?
>>
>
>
>.
>

[Jeff Richards]

You can use the registry restore function to return the registry to any
prior saved state, but I doubt that you will do better than the automatic
repair process.
http://support.microsoft.com/default.aspx?scid=kb;[LN];221512
How to Manually Restore the Windows 98/Me Registry
--
Jeff Richards
MS MVP (DTS)
"Depressed but resigned" > wrote in
message ...
> thanks again. someone has suggested to me calling up the
> Registry in Safe Mode and trying to go to a point before
> it tried to "repair" itself. Do you think this might be a
> runner?
>>-----Original Message-----
>>The most common reason for a registry problem is a RAM
> error. It's also
>>possible that the error occurred when the registry was
> saved to disk, but
>>there are many other possibilities.
>>
>>You can download required files (eg, ZA or AVG) using the
> machine with which
>>you are currently connected to the net, and transfer them
> by floppy to the
>>machine that needs to be repaired.
>>--
>>Jeff Richards
>>MS MVP (DTS)
>>"Still depressed" >
> wrote in message
...
>>> Thanks jeff. Ill give it a go. but dont even know how to
>>> get back on line at the moment.Im on my notebook
>>> currently. Ive got the same ZA software on here. Should
> I
>>> be able to transfer it to disc and then to my sick PC?
>>> Should I be going back to the Windows 98 disc to try to
>>> get any basics re-installed?
>>>
>>>
>>> Why on earth should the Registry have gone haywire? do
>>> you think its linked to the Office 2000 pro
> installation?
>>> One other possible reason. It happened after several
>>> power cuts due to adverse weather. I wonder if that
> could
>>> have caused any damage, perhaps due to the sudden loss
> of
>>> power to the pc or a power surge when the AC came back
> on?
>>>
>>
>>
>>.
>>

[NJSG]

> (...) and transfer them by floppy (...)

Why not by Direct Cable Connection?


Nuno Silva (aka NJSG)

=== - ===
My english isn't very good, because it isn't my first language. If you
found any mistake (or have problems understanding the post), tell me.
=== - ===
I have a 33.3 kbps Internet Dial-Up Connection.
Please wait by my replies with patience.


Jeff Richards escreveu:
> The most common reason for a registry problem is a RAM error. It's also
> possible that the error occurred when the registry was saved to disk, but
> there are many other possibilities.
>
> You can download required files (eg, ZA or AVG) using the machine with which
> you are currently connected to the net, and transfer them by floppy to the
> machine that needs to be repaired.

[Jeff Richards]

Because this machine is at the local library and the problem machine is at
home.
--
Jeff Richards
MS MVP (DTS)
"NJSG" > wrote in message
...
>> (...) and transfer them by floppy (...)
>
> Why not by Direct Cable Connection?