Tracy Poole
July 1st 04, 06:06 AM
Sorry this is along one
Dear J J=20
AVG Technical Support
Thank you for your quick response.
The information from autorun you requested follows (I don't
know what the NT login is about) see below
> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows
NT\CurrentVersion\Winlogon\Userinit
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\RunOnce\
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\RunOnceEx\
HKEY_CURRENT_USER\Software\Microsoft\Windows
NT\CurrentVersion\Windows\Run
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Run\
+ RUNDLL32.EXE TWEAKUI.CPL,TweakMeUp +
C:\PROGRA~1\GRISOFT\AVG7\AVGCC.EXE /STARTUP +
C:\PROGRA~1\GRISOFT\AVG7\AVGAMSVR.EXE
HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Run\
+ C:\TOOLS_95\REGRUN2\REGRUN2.EXE /c C:\WINDOWS\All
Users\Start Menu\Programs\StartUp C:\Windows\Start
Menu\Programs\StartUp
HKEY_CURRENT_USER\Software\Microsoft\Windows
NT\CurrentVersion\Windows\Load
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\RunServices\=
+ RUNDLL32.EXE TWEAKUI.CPL,TweakLogon
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\RunServicesO=
nce\
HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\RunServices\
HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\RunServicesOn=
ce\
HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\RunOnce\
HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\RunOnceEx\
C:\WINDOWS\win.ini + +=20
I run regrun2 from GreatisSoft on startup, which lets me
know if any of the startup files have changed. Good utility.
Here is the info. from the registry regarding the WindowsNT=20
[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT]
[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows
NT\CurrentVersion]
[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows
NT\CurrentVersion\Winlogon]
"AutoAdminLogon"=3D"0"
[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows
NT\CurrentVersion\Windows]
"AppInit_DLLS"=3D"APITRAP.DLL"
[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows
NT\CurrentVersion\aeDebug]
"Debugger"=3D""
"Auto"=3D""
[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows
NT\CurrentVersion\Drivers32]
"msacm.lhacm"=3D"lhacm.acm"
"msacm.msaudio1"=3D"msaud32.acm"
[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows
NT\CurrentVersion\drivers.desc]
"lhacm.acm"=3D"Lernout And Hauspie Codecs"
"msaud32.acm"=3D"Windows Media Audio"
[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows
NT\Currentverion]
[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows
NT\Currentverion\Winlogon]
"DontDisplayLastUserName"=3D"0"
The following information as you requested
operationg system version Microsoft Windows 98 4.10.2222 A=20
AVG program version 7.0.253
AVG file version 7.0.0234=20
Virus database of AVG version virus base 263.3.8 =20
Release 6/30/2004
=20
I agree that I am divided about hardware vs. virus, just as
people I solicit opinions from are. The following examples
of error messages I received while hanging repeatedly while
forming this reply make me wonder about virus.=20
One was for AVG hanging with the following message verbatim
V aVsdVagVn VIpVoeVtoV aVI
The second only had the following no title:
W_u_d_y_u
Yes No Cancel
The third is that when I get the shell of Outlook express
to start there is a long string of intelligible garbage on
the splash screen (garbage in garbage out?) I don't think
so because it is there everytime.
These are just some examples from today I have noted.
1. When restarting after hang when scandisk runs in Dos
mode it checks and fixed C: drive and always quits on D:,
displays following error then opens windows or hangs
Error 35: General protection fault in
c:windows\command\scandisk.alt at 0E88:35BD
Code ......
2. On several occasions when trying to execute an .exe
file (especially anti-virus software) the following error
code is displayed.
Restrictions This operation has been cancelled due to
restrictions on this computer. Please contact your system
administrator.
I am the only one who uses this computer and I have double
checked that restrictions have not been set up sureptiously
(sp?)
3. On several occasions folders in Outlook express were
wiped out.
4. Outlook Express started not being able to load dll's
such as msoe.dll no amount of reinstalling, uninstalling
and restoring would appease it and it is no longer operable.
5. Internet explorer the same thing. I can only get the
shell up and I can't access windows update without it.
6. So I switched to Netscape which I have only had to
reinstall once due to mail settings dissapearing and the
same types of problems as above.
7. Files I download are often corrupted.
8. Restarts on it's own with no provacation.
9. Explorer hangs constantly and always at least once at
shutdown of windows. Cannot use anything associated with
explorer. For example I cannot access control panel. I
have got around this by finding .cpl files & shortcutting
them to desktop.
10 . Trying to open some .exe files especially virus software
Access violation at address 00440069. Read of address 4DF8AB0C
11. Constant: A fatal exeception OE occurred at 0028:c0014E88
=20
at 0028:C025832B in VXD Shell (11) + 00000BE7
=20
at 0028:C009188A in VXD SYMEVENT(02) + 0000422E
=20
at 0028:C0005257 in VXD VMM(02) + 00004257
=20
called from 0028:C02528C8 in VX3Shell(10)
12. Explorer caused an invalid page fault in module
kernel32.dll and other .dll files.
13. I switched to AVG when Pctools started using up too
many resources. Now I cannot even get a trial version of
PCTOOLS to load. I can not use AVG trial version if I want
to open ANY other programs due to hangs. The free version
seems OK. If I only open one program at a time. I have
saved this file at least 20 times because I never know when
I am going to be cut off. I hang everytime I try to
initiate virus scans from companys on the internet.
14. I have found no viruses except once from accross the
room I saw a virus found dialogue box behind other error
messages. By the time I got over to the monitor it had
rebooted.
15. My modem receive and send buttons are constantly
flashing when the only program running is AVG in the
background even when in DOS at startup.
My Regards :-)=20
Ms. Tracy Poole
=20
AVG Technical Support wrote:
>Dear Sir/Madam,
>
>Thank you for your email.
>
>The problem description does not seem like a virus problem
at all,
>this seems like a hardware problem. But just for sure,
there is an
>Autoruns utility attached to this message. The attachment
is an
>archive, that can be extracted by WinZip or WinRar
programs. After
>thath run Autoruns.exe. The utility displays a list of
applications
>that are launched on Windows startup. Please copy this list to
>Windows Clipboard by a "Copy" button then reply this
e-mail and
>insert the contents of the clipboard to the body of
message (you can
>use Ctrl+V shortcut to get Paste function quickly).
>
>Please, describe also the problem that appears on your PC
in detail
>and mention the operationg system version, AVG program
version and a
>Virus database of AVG version, too.
>
>
> Best regards,
>
> J J=20
> AVG Technical Support
Dear J J=20
AVG Technical Support
Thank you for your quick response.
The information from autorun you requested follows (I don't
know what the NT login is about) see below
> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows
NT\CurrentVersion\Winlogon\Userinit
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\RunOnce\
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\RunOnceEx\
HKEY_CURRENT_USER\Software\Microsoft\Windows
NT\CurrentVersion\Windows\Run
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Run\
+ RUNDLL32.EXE TWEAKUI.CPL,TweakMeUp +
C:\PROGRA~1\GRISOFT\AVG7\AVGCC.EXE /STARTUP +
C:\PROGRA~1\GRISOFT\AVG7\AVGAMSVR.EXE
HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Run\
+ C:\TOOLS_95\REGRUN2\REGRUN2.EXE /c C:\WINDOWS\All
Users\Start Menu\Programs\StartUp C:\Windows\Start
Menu\Programs\StartUp
HKEY_CURRENT_USER\Software\Microsoft\Windows
NT\CurrentVersion\Windows\Load
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\RunServices\=
+ RUNDLL32.EXE TWEAKUI.CPL,TweakLogon
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\RunServicesO=
nce\
HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\RunServices\
HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\RunServicesOn=
ce\
HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\RunOnce\
HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\RunOnceEx\
C:\WINDOWS\win.ini + +=20
I run regrun2 from GreatisSoft on startup, which lets me
know if any of the startup files have changed. Good utility.
Here is the info. from the registry regarding the WindowsNT=20
[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT]
[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows
NT\CurrentVersion]
[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows
NT\CurrentVersion\Winlogon]
"AutoAdminLogon"=3D"0"
[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows
NT\CurrentVersion\Windows]
"AppInit_DLLS"=3D"APITRAP.DLL"
[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows
NT\CurrentVersion\aeDebug]
"Debugger"=3D""
"Auto"=3D""
[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows
NT\CurrentVersion\Drivers32]
"msacm.lhacm"=3D"lhacm.acm"
"msacm.msaudio1"=3D"msaud32.acm"
[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows
NT\CurrentVersion\drivers.desc]
"lhacm.acm"=3D"Lernout And Hauspie Codecs"
"msaud32.acm"=3D"Windows Media Audio"
[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows
NT\Currentverion]
[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows
NT\Currentverion\Winlogon]
"DontDisplayLastUserName"=3D"0"
The following information as you requested
operationg system version Microsoft Windows 98 4.10.2222 A=20
AVG program version 7.0.253
AVG file version 7.0.0234=20
Virus database of AVG version virus base 263.3.8 =20
Release 6/30/2004
=20
I agree that I am divided about hardware vs. virus, just as
people I solicit opinions from are. The following examples
of error messages I received while hanging repeatedly while
forming this reply make me wonder about virus.=20
One was for AVG hanging with the following message verbatim
V aVsdVagVn VIpVoeVtoV aVI
The second only had the following no title:
W_u_d_y_u
Yes No Cancel
The third is that when I get the shell of Outlook express
to start there is a long string of intelligible garbage on
the splash screen (garbage in garbage out?) I don't think
so because it is there everytime.
These are just some examples from today I have noted.
1. When restarting after hang when scandisk runs in Dos
mode it checks and fixed C: drive and always quits on D:,
displays following error then opens windows or hangs
Error 35: General protection fault in
c:windows\command\scandisk.alt at 0E88:35BD
Code ......
2. On several occasions when trying to execute an .exe
file (especially anti-virus software) the following error
code is displayed.
Restrictions This operation has been cancelled due to
restrictions on this computer. Please contact your system
administrator.
I am the only one who uses this computer and I have double
checked that restrictions have not been set up sureptiously
(sp?)
3. On several occasions folders in Outlook express were
wiped out.
4. Outlook Express started not being able to load dll's
such as msoe.dll no amount of reinstalling, uninstalling
and restoring would appease it and it is no longer operable.
5. Internet explorer the same thing. I can only get the
shell up and I can't access windows update without it.
6. So I switched to Netscape which I have only had to
reinstall once due to mail settings dissapearing and the
same types of problems as above.
7. Files I download are often corrupted.
8. Restarts on it's own with no provacation.
9. Explorer hangs constantly and always at least once at
shutdown of windows. Cannot use anything associated with
explorer. For example I cannot access control panel. I
have got around this by finding .cpl files & shortcutting
them to desktop.
10 . Trying to open some .exe files especially virus software
Access violation at address 00440069. Read of address 4DF8AB0C
11. Constant: A fatal exeception OE occurred at 0028:c0014E88
=20
at 0028:C025832B in VXD Shell (11) + 00000BE7
=20
at 0028:C009188A in VXD SYMEVENT(02) + 0000422E
=20
at 0028:C0005257 in VXD VMM(02) + 00004257
=20
called from 0028:C02528C8 in VX3Shell(10)
12. Explorer caused an invalid page fault in module
kernel32.dll and other .dll files.
13. I switched to AVG when Pctools started using up too
many resources. Now I cannot even get a trial version of
PCTOOLS to load. I can not use AVG trial version if I want
to open ANY other programs due to hangs. The free version
seems OK. If I only open one program at a time. I have
saved this file at least 20 times because I never know when
I am going to be cut off. I hang everytime I try to
initiate virus scans from companys on the internet.
14. I have found no viruses except once from accross the
room I saw a virus found dialogue box behind other error
messages. By the time I got over to the monitor it had
rebooted.
15. My modem receive and send buttons are constantly
flashing when the only program running is AVG in the
background even when in DOS at startup.
My Regards :-)=20
Ms. Tracy Poole
=20
AVG Technical Support wrote:
>Dear Sir/Madam,
>
>Thank you for your email.
>
>The problem description does not seem like a virus problem
at all,
>this seems like a hardware problem. But just for sure,
there is an
>Autoruns utility attached to this message. The attachment
is an
>archive, that can be extracted by WinZip or WinRar
programs. After
>thath run Autoruns.exe. The utility displays a list of
applications
>that are launched on Windows startup. Please copy this list to
>Windows Clipboard by a "Copy" button then reply this
e-mail and
>insert the contents of the clipboard to the body of
message (you can
>use Ctrl+V shortcut to get Paste function quickly).
>
>Please, describe also the problem that appears on your PC
in detail
>and mention the operationg system version, AVG program
version and a
>Virus database of AVG version, too.
>
>
> Best regards,
>
> J J=20
> AVG Technical Support