only see wallpaper

[Patti]

Got as a gift an HP computer from mother in law. After I
tried to uninstall a virus protection (Norton) (I wanted
to install my mcafee) had to re-start. Now when I try to
start it just has wallpaper and nothing else.

[glee]

Can you boot into Safe Mode, or does the same thing happen there?
To boot into Safe Mode:
-Start the computer and hold down the CTRL key till the Windows 98 Startup menu
(boot menu) appears.
-Use the arrow keys to select "Safe Mode" and press Enter.
--
Glen Ventura, MS MVP W95/98 Systems
http://dts-l.org/goodpost.htm


"Patti" > wrote in message
...
> Got as a gift an HP computer from mother in law. After I
> tried to uninstall a virus protection (Norton) (I wanted
> to install my mcafee) had to re-start. Now when I try to
> start it just has wallpaper and nothing else.

[Patti]

I will try that when I get home. Thank you
>-----Original Message-----
>Can you boot into Safe Mode, or does the same thing
happen there?
>To boot into Safe Mode:
>-Start the computer and hold down the CTRL key till the
Windows 98 Startup menu
>(boot menu) appears.
>-Use the arrow keys to select "Safe Mode" and press
Enter.
>--
>Glen Ventura, MS MVP W95/98 Systems
>http://dts-l.org/goodpost.htm
>
>
>"Patti" > wrote in
message
...
>> Got as a gift an HP computer from mother in law. After
I
>> tried to uninstall a virus protection (Norton) (I
wanted
>> to install my mcafee) had to re-start. Now when I try
to
>> start it just has wallpaper and nothing else.
>
>.
>

[Patti]

Safe mode only shows wallpaper with the words "safe mode"
in all four corners, nothing else. Ihave tried to
re'install windows but keep getting "an error occurred
loading c:windows\system\shdocvw.dll. The file may not
have been installed or it has been corrupted." What does
this mean?
>-----Original Message-----
>I will try that when I get home. Thank you
>>-----Original Message-----
>>Can you boot into Safe Mode, or does the same thing
>happen there?
>>To boot into Safe Mode:
>>-Start the computer and hold down the CTRL key till the
>Windows 98 Startup menu
>>(boot menu) appears.
>>-Use the arrow keys to select "Safe Mode" and press
>Enter.
>>--
>>Glen Ventura, MS MVP W95/98 Systems
>>http://dts-l.org/goodpost.htm
>>
>>
>>"Patti" > wrote in
>message
...
>>> Got as a gift an HP computer from mother in law. After
>I
>>> tried to uninstall a virus protection (Norton) (I
>wanted
>>> to install my mcafee) had to re-start. Now when I try
>to
>>> start it just has wallpaper and nothing else.
>>
>>.
>>
>.
>

[glee]

Explorer.exe is aborting, or not loading.
It is the Windows shell, that includes the Taskbar, Start button, and =
Desktop icons.
This will happen when you have a failed install or upgrade of Internet =
Explorer, which is intertwined with the shell.

Usual reasons for the failure are from not shutting down all background =
apps, including the virus scanner, prior to installing IE updates.

Try the procedures here:
Blank Desktop or Illegal Operations Error Message After You Install =
Internet Explorer:=20
http://support.microsoft.com/?id=3Dkb;en-us;249191
or
Error Message: Explorer Caused an Invalid Page Fault in Module =
Browseui.dll:=20
http://support.microsoft.com/?kbid=3D293174

If those procedures do not help, have a look here...or, you may just =
start with this procedure:
Recovering From a Failed Internet Explorer Upgrade in Windows 98:=20
http://www.cs.bsu.edu/~gjjones/administrivia/stories/2003/03/21/recoverin=
gFromAFailedInternetExplorerUpgradeInWindows98.htm l
or=20
http://tinyurl.com/r5ba

Especially this section at the end:

"If you still have boot problems after you reboot, you should use the =
command prompt to edit the c:\windows\system.ini file. On the command =
line type edit c:\windows\system.ini.=20

"Once it is open, change the line shell=3Dexplorer.exe to =
shell=3Dprogman.exe. What you are doing here is changing the default =
shell (that is having problems) from the Windows Explorer to the old =
Windows Program Manager shell.=20

"Reboot Windows. It should now successfully boot with no errors into an =
empty Program Manager shell. Use the File | Run | Browse drop down menu =
selection to browse to c:\program files\internet explorer and launch =
ie5setup.exe or ie6setup.exe (depending on what is there). Do a custom =
install and check all the Bold faced options. When the setup program =
alerts you that these files are already installed, tell it to reinstall =
all of the files.=20

"When the Internet Explorer Setup program is done and reboots, hit the =
F8 key to bring up a Boot Menu. Choose Command Prompt and boot to the =
command prompt. Once there, type edit c:\windows\system.ini and, once it =
is open, change the line shell=3Dprogman.exe back to =
shell=3Dexplorer.exe. Save and exit the file. You have now set the shell =
back to the original value."

--=20
Glen Ventura, MS MVP W95/98 Systems
http://dts-l.org/goodpost.htm


"Patti" > wrote in message =
...
> Safe mode only shows wallpaper with the words "safe mode"=20
> in all four corners, nothing else. Ihave tried to=20
> re'install windows but keep getting "an error occurred=20
> loading c:windows\system\shdocvw.dll. The file may not=20
> have been installed or it has been corrupted." What does=20
> this mean?
> >-----Original Message-----
> >I will try that when I get home. Thank you
> >>-----Original Message-----
> >>Can you boot into Safe Mode, or does the same thing=20
> >happen there?
> >>To boot into Safe Mode:
> >>-Start the computer and hold down the CTRL key till the=20
> >Windows 98 Startup menu
> >>(boot menu) appears.
> >>-Use the arrow keys to select "Safe Mode" and press=20
> >Enter.
> >>--
> >>Glen Ventura, MS MVP W95/98 Systems
> >>http://dts-l.org/goodpost.htm
> >>
> >>
> >>"Patti" > wrote in=20
> >message
> ...
> >>> Got as a gift an HP computer from mother in law. After=20
> >I
> >>> tried to uninstall a virus protection (Norton) (I=20
> >wanted
> >>> to install my mcafee) had to re-start. Now when I try=20
> >to
> >>> start it just has wallpaper and nothing else.
> >>
> >>.
> >>
> >.
> >