can't install ezarmour anti-spyware

[Gary Roach]

i'm trying to install etrust internet security suite's antispyware program.
i get a W9027 error when i run this in normal mode. in safe mode i get the
following blue screen:

VxD dyanmic link call: C18AD0CC to "0028", serive 800A.


when i click "n" to halt windows i get either:

invalid vxd dynamic link call to device number 28, service 74. your
configuration is invalid. run the windows setup program again to correct the
problem

or

invalid vxd dynamic link call to device number 28, service 800A. your
configuration is invalid. run the windows setup program again to correct the
problem

i've tried doing the overinstall and updating windows but the problem
persists. the support from etrust is useless and i can't find out which
device "device 28" is. any ideas? thanks


--
Gary Roach
ADB Services

[Noel Paton]

Hmmm - have you made sure that you completely uninstalled any previous
anti-virus? (which one was it?)

--
Noel Paton (MS-MVP 2002-2006, Windows)

Nil Carborundum Illegitemi
http://www.crashfixpc.com/millsrpch.htm

http://tinyurl.com/6oztj

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
"Gary Roach" > wrote in message
...
> i'm trying to install etrust internet security suite's antispyware
> program. i get a W9027 error when i run this in normal mode. in safe mode
> i get the following blue screen:
>
> VxD dyanmic link call: C18AD0CC to "0028", serive 800A.
>
>
> when i click "n" to halt windows i get either:
>
> invalid vxd dynamic link call to device number 28, service 74. your
> configuration is invalid. run the windows setup program again to correct
> the problem
>
> or
>
> invalid vxd dynamic link call to device number 28, service 800A. your
> configuration is invalid. run the windows setup program again to correct
> the problem
>
> i've tried doing the overinstall and updating windows but the problem
> persists. the support from etrust is useless and i can't find out which
> device "device 28" is. any ideas? thanks
>
>
> --
> Gary Roach
> ADB Services
>
>

[Gary Roach]

hate to say it but it was norton 2002.

----- Original Message -----
From: "Noel Paton" >
Newsgroups: microsoft.public.windowsme.general
Sent: Monday, January 23, 2006 10:30 AM
Subject: Re: can't install ezarmour anti-spyware


> Hmmm - have you made sure that you completely uninstalled any previous
> anti-virus? (which one was it?)
>
> --
> Noel Paton (MS-MVP 2002-2006, Windows)
>
> Nil Carborundum Illegitemi
> http://www.crashfixpc.com/millsrpch.htm
>
> http://tinyurl.com/6oztj
>
> Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
> "Gary Roach" > wrote in message
> ...
>> i'm trying to install etrust internet security suite's antispyware
>> program. i get a W9027 error when i run this in normal mode. in safe mode
>> i get the following blue screen:
>>
>> VxD dyanmic link call: C18AD0CC to "0028", serive 800A.
>>
>>
>> when i click "n" to halt windows i get either:
>>
>> invalid vxd dynamic link call to device number 28, service 74. your
>> configuration is invalid. run the windows setup program again to correct
>> the problem
>>
>> or
>>
>> invalid vxd dynamic link call to device number 28, service 800A. your
>> configuration is invalid. run the windows setup program again to correct
>> the problem
>>
>> i've tried doing the overinstall and updating windows but the problem
>> persists. the support from etrust is useless and i can't find out which
>> device "device 28" is. any ideas? thanks
>>
>>
>> --
>> Gary Roach
>> ADB Services
>>
>>
>
>

[Noel Paton]

OH DEAR!!!!
was this NAV alone, or Norton Internet Security ( or whatever it was called
in those days) or Norton Utilities, or.... or ......

whatever - start by looking here......
http://basconotw.mvps.org/SymRem.htm
and here....
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2002031914291648?Open&src=&docid=2001092114452606&nsf=nav.nsf&view=docid&dtype=&prod=&ver=&osv=&osv_lvl=

--
Noel Paton (MS-MVP 2002-2006, Windows)

Nil Carborundum Illegitemi
http://www.crashfixpc.com/millsrpch.htm

http://tinyurl.com/6oztj

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
"Gary Roach" > wrote in message
...
> hate to say it but it was norton 2002.
>
> ----- Original Message -----
> From: "Noel Paton" >
> Newsgroups: microsoft.public.windowsme.general
> Sent: Monday, January 23, 2006 10:30 AM
> Subject: Re: can't install ezarmour anti-spyware
>
>
>> Hmmm - have you made sure that you completely uninstalled any previous
>> anti-virus? (which one was it?)
>>
>> --
>> Noel Paton (MS-MVP 2002-2006, Windows)
>>
>> Nil Carborundum Illegitemi
>> http://www.crashfixpc.com/millsrpch.htm
>>
>> http://tinyurl.com/6oztj
>>
>> Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
>> "Gary Roach" > wrote in message
>> ...
>>> i'm trying to install etrust internet security suite's antispyware
>>> program. i get a W9027 error when i run this in normal mode. in safe
>>> mode i get the following blue screen:
>>>
>>> VxD dyanmic link call: C18AD0CC to "0028", serive 800A.
>>>
>>>
>>> when i click "n" to halt windows i get either:
>>>
>>> invalid vxd dynamic link call to device number 28, service 74. your
>>> configuration is invalid. run the windows setup program again to correct
>>> the problem
>>>
>>> or
>>>
>>> invalid vxd dynamic link call to device number 28, service 800A. your
>>> configuration is invalid. run the windows setup program again to correct
>>> the problem
>>>
>>> i've tried doing the overinstall and updating windows but the problem
>>> persists. the support from etrust is useless and i can't find out which
>>> device "device 28" is. any ideas? thanks
>>>
>>>
>>> --
>>> Gary Roach
>>> ADB Services
>>>
>>>
>>
>>
>
>

[Gary Roach]

it was NAV 2002 alone. i went through the manual uninstall procedure -
including going through the registry and removing all keys and values that
referenced "norton" or "symantec". now i get a E9027 error when i try to
install pestpatrol alone in safe mode (which is what the etrust tech support
recommended). any ideas?

"Noel Paton" > wrote in message
...
> OH DEAR!!!!
> was this NAV alone, or Norton Internet Security ( or whatever it was
> called in those days) or Norton Utilities, or.... or ......
>
> whatever - start by looking here......
> http://basconotw.mvps.org/SymRem.htm
> and here....
> http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2002031914291648?Open&src=&docid=2001092114452606&nsf=nav.nsf&view=docid&dtype=&prod=&ver=&osv=&osv_lvl=
>
> --
> Noel Paton (MS-MVP 2002-2006, Windows)
>
> Nil Carborundum Illegitemi
> http://www.crashfixpc.com/millsrpch.htm
>
> http://tinyurl.com/6oztj
>
> Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
> "Gary Roach" > wrote in message
> ...
>> hate to say it but it was norton 2002.
>>
>> ----- Original Message -----
>> From: "Noel Paton" >
>> Newsgroups: microsoft.public.windowsme.general
>> Sent: Monday, January 23, 2006 10:30 AM
>> Subject: Re: can't install ezarmour anti-spyware
>>
>>
>>> Hmmm - have you made sure that you completely uninstalled any previous
>>> anti-virus? (which one was it?)
>>>
>>> --
>>> Noel Paton (MS-MVP 2002-2006, Windows)
>>>
>>> Nil Carborundum Illegitemi
>>> http://www.crashfixpc.com/millsrpch.htm
>>>
>>> http://tinyurl.com/6oztj
>>>
>>> Please read http://dts-l.org/goodpost.htm on how to post messages to
>>> NG's
>>> "Gary Roach" > wrote in message
>>> ...
>>>> i'm trying to install etrust internet security suite's antispyware
>>>> program. i get a W9027 error when i run this in normal mode. in safe
>>>> mode i get the following blue screen:
>>>>
>>>> VxD dyanmic link call: C18AD0CC to "0028", serive 800A.
>>>>
>>>>
>>>> when i click "n" to halt windows i get either:
>>>>
>>>> invalid vxd dynamic link call to device number 28, service 74. your
>>>> configuration is invalid. run the windows setup program again to
>>>> correct the problem
>>>>
>>>> or
>>>>
>>>> invalid vxd dynamic link call to device number 28, service 800A. your
>>>> configuration is invalid. run the windows setup program again to
>>>> correct the problem
>>>>
>>>> i've tried doing the overinstall and updating windows but the problem
>>>> persists. the support from etrust is useless and i can't find out which
>>>> device "device 28" is. any ideas? thanks
>>>>
>>>>
>>>> --
>>>> Gary Roach
>>>> ADB Services
>>>>
>>>>
>>>
>>>
>>
>>
>
>

[Noel Paton]

Hmmm - it seems that this may be related to a previous Zone Alarm
install?? - does that make any sense?
If so, and you've already removed ZA from the Add/Remove Programs UI, then
you still have some work to do (ZA is as bad as Norton with the amount of
dross it leaves behind)
--
Noel Paton (MS-MVP 2002-2006, Windows)

Nil Carborundum Illegitemi
http://www.crashfixpc.com/millsrpch.htm

http://tinyurl.com/6oztj

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
"Gary Roach" > wrote in message
...
> it was NAV 2002 alone. i went through the manual uninstall procedure -
> including going through the registry and removing all keys and values that
> referenced "norton" or "symantec". now i get a E9027 error when i try to
> install pestpatrol alone in safe mode (which is what the etrust tech
> support recommended). any ideas?
>
> "Noel Paton" > wrote in message
> ...
>> OH DEAR!!!!
>> was this NAV alone, or Norton Internet Security ( or whatever it was
>> called in those days) or Norton Utilities, or.... or ......
>>
>> whatever - start by looking here......
>> http://basconotw.mvps.org/SymRem.htm
>> and here....
>> http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2002031914291648?Open&src=&docid=2001092114452606&nsf=nav.nsf&view=docid&dtype=&prod=&ver=&osv=&osv_lvl=
>>
>> --
>> Noel Paton (MS-MVP 2002-2006, Windows)
>>
>> Nil Carborundum Illegitemi
>> http://www.crashfixpc.com/millsrpch.htm
>>
>> http://tinyurl.com/6oztj
>>
>> Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
>> "Gary Roach" > wrote in message
>> ...
>>> hate to say it but it was norton 2002.
>>>
>>> ----- Original Message -----
>>> From: "Noel Paton" >
>>> Newsgroups: microsoft.public.windowsme.general
>>> Sent: Monday, January 23, 2006 10:30 AM
>>> Subject: Re: can't install ezarmour anti-spyware
>>>
>>>
>>>> Hmmm - have you made sure that you completely uninstalled any previous
>>>> anti-virus? (which one was it?)
>>>>
>>>> --
>>>> Noel Paton (MS-MVP 2002-2006, Windows)
>>>>
>>>> Nil Carborundum Illegitemi
>>>> http://www.crashfixpc.com/millsrpch.htm
>>>>
>>>> http://tinyurl.com/6oztj
>>>>
>>>> Please read http://dts-l.org/goodpost.htm on how to post messages to
>>>> NG's
>>>> "Gary Roach" > wrote in message
>>>> ...
>>>>> i'm trying to install etrust internet security suite's antispyware
>>>>> program. i get a W9027 error when i run this in normal mode. in safe
>>>>> mode i get the following blue screen:
>>>>>
>>>>> VxD dyanmic link call: C18AD0CC to "0028", serive 800A.
>>>>>
>>>>>
>>>>> when i click "n" to halt windows i get either:
>>>>>
>>>>> invalid vxd dynamic link call to device number 28, service 74. your
>>>>> configuration is invalid. run the windows setup program again to
>>>>> correct the problem
>>>>>
>>>>> or
>>>>>
>>>>> invalid vxd dynamic link call to device number 28, service 800A. your
>>>>> configuration is invalid. run the windows setup program again to
>>>>> correct the problem
>>>>>
>>>>> i've tried doing the overinstall and updating windows but the problem
>>>>> persists. the support from etrust is useless and i can't find out
>>>>> which device "device 28" is. any ideas? thanks
>>>>>
>>>>>
>>>>> --
>>>>> Gary Roach
>>>>> ADB Services
>>>>>
>>>>>
>>>>
>>>>
>>>
>>>
>>
>>
>
>

[Gary Roach]

there's no evidence that zone alarm was ever on this machine. it's not in
the add/remove programs list. i can't find any folders for it on the
filesystem. the only mention of it is in the registry in a key called
HKCR\ZAMailSafe where the default value is "Zone Alarm mailsafe file". but
the default icon is actually an etrust file so i think this was put there by
my attempt to install pestpatrol.

"Noel Paton" > wrote in message
...
> Hmmm - it seems that this may be related to a previous Zone Alarm
> install?? - does that make any sense?
> If so, and you've already removed ZA from the Add/Remove Programs UI, then
> you still have some work to do (ZA is as bad as Norton with the amount of
> dross it leaves behind)
> --
> Noel Paton (MS-MVP 2002-2006, Windows)
>
> Nil Carborundum Illegitemi
> http://www.crashfixpc.com/millsrpch.htm
>
> http://tinyurl.com/6oztj
>
> Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
> "Gary Roach" > wrote in message
> ...
>> it was NAV 2002 alone. i went through the manual uninstall procedure -
>> including going through the registry and removing all keys and values
>> that referenced "norton" or "symantec". now i get a E9027 error when i
>> try to install pestpatrol alone in safe mode (which is what the etrust
>> tech support recommended). any ideas?
>>
>> "Noel Paton" > wrote in message
>> ...
>>> OH DEAR!!!!
>>> was this NAV alone, or Norton Internet Security ( or whatever it was
>>> called in those days) or Norton Utilities, or.... or ......
>>>
>>> whatever - start by looking here......
>>> http://basconotw.mvps.org/SymRem.htm
>>> and here....
>>> http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2002031914291648?Open&src=&docid=2001092114452606&nsf=nav.nsf&view=docid&dtype=&prod=&ver=&osv=&osv_lvl=
>>>
>>> --
>>> Noel Paton (MS-MVP 2002-2006, Windows)
>>>
>>> Nil Carborundum Illegitemi
>>> http://www.crashfixpc.com/millsrpch.htm
>>>
>>> http://tinyurl.com/6oztj
>>>
>>> Please read http://dts-l.org/goodpost.htm on how to post messages to
>>> NG's
>>> "Gary Roach" > wrote in message
>>> ...
>>>> hate to say it but it was norton 2002.
>>>>
>>>> ----- Original Message -----
>>>> From: "Noel Paton" >
>>>> Newsgroups: microsoft.public.windowsme.general
>>>> Sent: Monday, January 23, 2006 10:30 AM
>>>> Subject: Re: can't install ezarmour anti-spyware
>>>>
>>>>
>>>>> Hmmm - have you made sure that you completely uninstalled any previous
>>>>> anti-virus? (which one was it?)
>>>>>
>>>>> --
>>>>> Noel Paton (MS-MVP 2002-2006, Windows)
>>>>>
>>>>> Nil Carborundum Illegitemi
>>>>> http://www.crashfixpc.com/millsrpch.htm
>>>>>
>>>>> http://tinyurl.com/6oztj
>>>>>
>>>>> Please read http://dts-l.org/goodpost.htm on how to post messages to
>>>>> NG's
>>>>> "Gary Roach" > wrote in message
>>>>> ...
>>>>>> i'm trying to install etrust internet security suite's antispyware
>>>>>> program. i get a W9027 error when i run this in normal mode. in safe
>>>>>> mode i get the following blue screen:
>>>>>>
>>>>>> VxD dyanmic link call: C18AD0CC to "0028", serive 800A.
>>>>>>
>>>>>>
>>>>>> when i click "n" to halt windows i get either:
>>>>>>
>>>>>> invalid vxd dynamic link call to device number 28, service 74. your
>>>>>> configuration is invalid. run the windows setup program again to
>>>>>> correct the problem
>>>>>>
>>>>>> or
>>>>>>
>>>>>> invalid vxd dynamic link call to device number 28, service 800A. your
>>>>>> configuration is invalid. run the windows setup program again to
>>>>>> correct the problem
>>>>>>
>>>>>> i've tried doing the overinstall and updating windows but the problem
>>>>>> persists. the support from etrust is useless and i can't find out
>>>>>> which device "device 28" is. any ideas? thanks
>>>>>>
>>>>>>
>>>>>> --
>>>>>> Gary Roach
>>>>>> ADB Services
>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>
>>>>
>>>
>>>
>>
>>
>
>

[Noel Paton]

http://filext.com/detaillist.php?extdetail=ZL3
gives some background on what I think it refers to
Here's a post on the possible remedy
http://64.91.226.241/showthread.php?t=1089
(do a search for the first instance of ZAMailSafe)

HTH
--
Noel Paton (MS-MVP 2002-2006, Windows)

Nil Carborundum Illegitemi
http://www.crashfixpc.com/millsrpch.htm

http://tinyurl.com/6oztj

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
"Gary Roach" > wrote in message
...
> there's no evidence that zone alarm was ever on this machine. it's not in
> the add/remove programs list. i can't find any folders for it on the
> filesystem. the only mention of it is in the registry in a key called
> HKCR\ZAMailSafe where the default value is "Zone Alarm mailsafe file". but
> the default icon is actually an etrust file so i think this was put there
> by my attempt to install pestpatrol.
>
> "Noel Paton" > wrote in message
> ...
>> Hmmm - it seems that this may be related to a previous Zone Alarm
>> install?? - does that make any sense?
>> If so, and you've already removed ZA from the Add/Remove Programs UI,
>> then you still have some work to do (ZA is as bad as Norton with the
>> amount of dross it leaves behind)
>> --
>> Noel Paton (MS-MVP 2002-2006, Windows)
>>
>> Nil Carborundum Illegitemi
>> http://www.crashfixpc.com/millsrpch.htm
>>
>> http://tinyurl.com/6oztj
>>
>> Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
>> "Gary Roach" > wrote in message
>> ...
>>> it was NAV 2002 alone. i went through the manual uninstall procedure -
>>> including going through the registry and removing all keys and values
>>> that referenced "norton" or "symantec". now i get a E9027 error when i
>>> try to install pestpatrol alone in safe mode (which is what the etrust
>>> tech support recommended). any ideas?
>>>
>>> "Noel Paton" > wrote in message
>>> ...
>>>> OH DEAR!!!!
>>>> was this NAV alone, or Norton Internet Security ( or whatever it was
>>>> called in those days) or Norton Utilities, or.... or ......
>>>>
>>>> whatever - start by looking here......
>>>> http://basconotw.mvps.org/SymRem.htm
>>>> and here....
>>>> http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2002031914291648?Open&src=&docid=2001092114452606&nsf=nav.nsf&view=docid&dtype=&prod=&ver=&osv=&osv_lvl=
>>>>
>>>> --
>>>> Noel Paton (MS-MVP 2002-2006, Windows)
>>>>
>>>> Nil Carborundum Illegitemi
>>>> http://www.crashfixpc.com/millsrpch.htm
>>>>
>>>> http://tinyurl.com/6oztj
>>>>
>>>> Please read http://dts-l.org/goodpost.htm on how to post messages to
>>>> NG's
>>>> "Gary Roach" > wrote in message
>>>> ...
>>>>> hate to say it but it was norton 2002.
>>>>>
>>>>> ----- Original Message -----
>>>>> From: "Noel Paton" >
>>>>> Newsgroups: microsoft.public.windowsme.general
>>>>> Sent: Monday, January 23, 2006 10:30 AM
>>>>> Subject: Re: can't install ezarmour anti-spyware
>>>>>
>>>>>
>>>>>> Hmmm - have you made sure that you completely uninstalled any
>>>>>> previous anti-virus? (which one was it?)
>>>>>>
>>>>>> --
>>>>>> Noel Paton (MS-MVP 2002-2006, Windows)
>>>>>>
>>>>>> Nil Carborundum Illegitemi
>>>>>> http://www.crashfixpc.com/millsrpch.htm
>>>>>>
>>>>>> http://tinyurl.com/6oztj
>>>>>>
>>>>>> Please read http://dts-l.org/goodpost.htm on how to post messages to
>>>>>> NG's
>>>>>> "Gary Roach" > wrote in message
>>>>>> ...
>>>>>>> i'm trying to install etrust internet security suite's antispyware
>>>>>>> program. i get a W9027 error when i run this in normal mode. in safe
>>>>>>> mode i get the following blue screen:
>>>>>>>
>>>>>>> VxD dyanmic link call: C18AD0CC to "0028", serive 800A.
>>>>>>>
>>>>>>>
>>>>>>> when i click "n" to halt windows i get either:
>>>>>>>
>>>>>>> invalid vxd dynamic link call to device number 28, service 74. your
>>>>>>> configuration is invalid. run the windows setup program again to
>>>>>>> correct the problem
>>>>>>>
>>>>>>> or
>>>>>>>
>>>>>>> invalid vxd dynamic link call to device number 28, service 800A.
>>>>>>> your configuration is invalid. run the windows setup program again
>>>>>>> to correct the problem
>>>>>>>
>>>>>>> i've tried doing the overinstall and updating windows but the
>>>>>>> problem persists. the support from etrust is useless and i can't
>>>>>>> find out which device "device 28" is. any ideas? thanks
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> Gary Roach
>>>>>>> ADB Services
>>>>>>>
>>>>>>>
>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>
>>>>
>>>
>>>
>>
>>
>
>

[Gary Roach]

well mission accomplished - somebody at computer associates sent me a new
version of the software which installed with no problem. thanks for your
help


"Noel Paton" > wrote in message
...
> http://filext.com/detaillist.php?extdetail=ZL3
> gives some background on what I think it refers to
> Here's a post on the possible remedy
> http://64.91.226.241/showthread.php?t=1089
> (do a search for the first instance of ZAMailSafe)
>
> HTH
> --
> Noel Paton (MS-MVP 2002-2006, Windows)
>
> Nil Carborundum Illegitemi
> http://www.crashfixpc.com/millsrpch.htm
>
> http://tinyurl.com/6oztj
>
> Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
> "Gary Roach" > wrote in message
> ...
>> there's no evidence that zone alarm was ever on this machine. it's not in
>> the add/remove programs list. i can't find any folders for it on the
>> filesystem. the only mention of it is in the registry in a key called
>> HKCR\ZAMailSafe where the default value is "Zone Alarm mailsafe file".
>> but the default icon is actually an etrust file so i think this was put
>> there by my attempt to install pestpatrol.
>>
>> "Noel Paton" > wrote in message
>> ...
>>> Hmmm - it seems that this may be related to a previous Zone Alarm
>>> install?? - does that make any sense?
>>> If so, and you've already removed ZA from the Add/Remove Programs UI,
>>> then you still have some work to do (ZA is as bad as Norton with the
>>> amount of dross it leaves behind)
>>> --
>>> Noel Paton (MS-MVP 2002-2006, Windows)
>>>
>>> Nil Carborundum Illegitemi
>>> http://www.crashfixpc.com/millsrpch.htm
>>>
>>> http://tinyurl.com/6oztj
>>>
>>> Please read http://dts-l.org/goodpost.htm on how to post messages to
>>> NG's
>>> "Gary Roach" > wrote in message
>>> ...
>>>> it was NAV 2002 alone. i went through the manual uninstall procedure -
>>>> including going through the registry and removing all keys and values
>>>> that referenced "norton" or "symantec". now i get a E9027 error when i
>>>> try to install pestpatrol alone in safe mode (which is what the etrust
>>>> tech support recommended). any ideas?
>>>>
>>>> "Noel Paton" > wrote in message
>>>> ...
>>>>> OH DEAR!!!!
>>>>> was this NAV alone, or Norton Internet Security ( or whatever it was
>>>>> called in those days) or Norton Utilities, or.... or ......
>>>>>
>>>>> whatever - start by looking here......
>>>>> http://basconotw.mvps.org/SymRem.htm
>>>>> and here....
>>>>> http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2002031914291648?Open&src=&docid=2001092114452606&nsf=nav.nsf&view=docid&dtype=&prod=&ver=&osv=&osv_lvl=
>>>>>
>>>>> --
>>>>> Noel Paton (MS-MVP 2002-2006, Windows)
>>>>>
>>>>> Nil Carborundum Illegitemi
>>>>> http://www.crashfixpc.com/millsrpch.htm
>>>>>
>>>>> http://tinyurl.com/6oztj
>>>>>
>>>>> Please read http://dts-l.org/goodpost.htm on how to post messages to
>>>>> NG's
>>>>> "Gary Roach" > wrote in message
>>>>> ...
>>>>>> hate to say it but it was norton 2002.
>>>>>>
>>>>>> ----- Original Message -----
>>>>>> From: "Noel Paton" >
>>>>>> Newsgroups: microsoft.public.windowsme.general
>>>>>> Sent: Monday, January 23, 2006 10:30 AM
>>>>>> Subject: Re: can't install ezarmour anti-spyware
>>>>>>
>>>>>>
>>>>>>> Hmmm - have you made sure that you completely uninstalled any
>>>>>>> previous anti-virus? (which one was it?)
>>>>>>>
>>>>>>> --
>>>>>>> Noel Paton (MS-MVP 2002-2006, Windows)
>>>>>>>
>>>>>>> Nil Carborundum Illegitemi
>>>>>>> http://www.crashfixpc.com/millsrpch.htm
>>>>>>>
>>>>>>> http://tinyurl.com/6oztj
>>>>>>>
>>>>>>> Please read http://dts-l.org/goodpost.htm on how to post messages to
>>>>>>> NG's
>>>>>>> "Gary Roach" > wrote in message
>>>>>>> ...
>>>>>>>> i'm trying to install etrust internet security suite's antispyware
>>>>>>>> program. i get a W9027 error when i run this in normal mode. in
>>>>>>>> safe mode i get the following blue screen:
>>>>>>>>
>>>>>>>> VxD dyanmic link call: C18AD0CC to "0028", serive 800A.
>>>>>>>>
>>>>>>>>
>>>>>>>> when i click "n" to halt windows i get either:
>>>>>>>>
>>>>>>>> invalid vxd dynamic link call to device number 28, service 74. your
>>>>>>>> configuration is invalid. run the windows setup program again to
>>>>>>>> correct the problem
>>>>>>>>
>>>>>>>> or
>>>>>>>>
>>>>>>>> invalid vxd dynamic link call to device number 28, service 800A.
>>>>>>>> your configuration is invalid. run the windows setup program again
>>>>>>>> to correct the problem
>>>>>>>>
>>>>>>>> i've tried doing the overinstall and updating windows but the
>>>>>>>> problem persists. the support from etrust is useless and i can't
>>>>>>>> find out which device "device 28" is. any ideas? thanks
>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>> Gary Roach
>>>>>>>> ADB Services
>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>
>>>>
>>>
>>>
>>
>>
>
>

[Noel Paton]

At least it shows that CA are doing something about it! - did they indicate
what the problem actually was??

Perseverance has its rewards! - well done.

--
Noel Paton (MS-MVP 2002-2006, Windows)

Nil Carborundum Illegitemi
http://www.crashfixpc.com/millsrpch.htm

http://tinyurl.com/6oztj

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
"Gary Roach" > wrote in message
...
> well mission accomplished - somebody at computer associates sent me a new
> version of the software which installed with no problem. thanks for your
> help
>
>
> "Noel Paton" > wrote in message
> ...
>> http://filext.com/detaillist.php?extdetail=ZL3
>> gives some background on what I think it refers to
>> Here's a post on the possible remedy
>> http://64.91.226.241/showthread.php?t=1089
>> (do a search for the first instance of ZAMailSafe)
>>
>> HTH
>> --
>> Noel Paton (MS-MVP 2002-2006, Windows)
>>
>> Nil Carborundum Illegitemi
>> http://www.crashfixpc.com/millsrpch.htm
>>
>> http://tinyurl.com/6oztj
>>
>> Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
>> "Gary Roach" > wrote in message
>> ...
>>> there's no evidence that zone alarm was ever on this machine. it's not
>>> in the add/remove programs list. i can't find any folders for it on the
>>> filesystem. the only mention of it is in the registry in a key called
>>> HKCR\ZAMailSafe where the default value is "Zone Alarm mailsafe file".
>>> but the default icon is actually an etrust file so i think this was put
>>> there by my attempt to install pestpatrol.
>>>
>>> "Noel Paton" > wrote in message
>>> ...
>>>> Hmmm - it seems that this may be related to a previous Zone Alarm
>>>> install?? - does that make any sense?
>>>> If so, and you've already removed ZA from the Add/Remove Programs UI,
>>>> then you still have some work to do (ZA is as bad as Norton with the
>>>> amount of dross it leaves behind)
>>>> --
>>>> Noel Paton (MS-MVP 2002-2006, Windows)
>>>>
>>>> Nil Carborundum Illegitemi
>>>> http://www.crashfixpc.com/millsrpch.htm
>>>>
>>>> http://tinyurl.com/6oztj
>>>>
>>>> Please read http://dts-l.org/goodpost.htm on how to post messages to
>>>> NG's
>>>> "Gary Roach" > wrote in message
>>>> ...
>>>>> it was NAV 2002 alone. i went through the manual uninstall procedure -
>>>>> including going through the registry and removing all keys and values
>>>>> that referenced "norton" or "symantec". now i get a E9027 error when i
>>>>> try to install pestpatrol alone in safe mode (which is what the etrust
>>>>> tech support recommended). any ideas?
>>>>>
>>>>> "Noel Paton" > wrote in message
>>>>> ...
>>>>>> OH DEAR!!!!
>>>>>> was this NAV alone, or Norton Internet Security ( or whatever it was
>>>>>> called in those days) or Norton Utilities, or.... or ......
>>>>>>
>>>>>> whatever - start by looking here......
>>>>>> http://basconotw.mvps.org/SymRem.htm
>>>>>> and here....
>>>>>> http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2002031914291648?Open&src=&docid=2001092114452606&nsf=nav.nsf&view=docid&dtype=&prod=&ver=&osv=&osv_lvl=
>>>>>>
>>>>>> --
>>>>>> Noel Paton (MS-MVP 2002-2006, Windows)
>>>>>>
>>>>>> Nil Carborundum Illegitemi
>>>>>> http://www.crashfixpc.com/millsrpch.htm
>>>>>>
>>>>>> http://tinyurl.com/6oztj
>>>>>>
>>>>>> Please read http://dts-l.org/goodpost.htm on how to post messages to
>>>>>> NG's
>>>>>> "Gary Roach" > wrote in message
>>>>>> ...
>>>>>>> hate to say it but it was norton 2002.
>>>>>>>
>>>>>>> ----- Original Message -----
>>>>>>> From: "Noel Paton" >
>>>>>>> Newsgroups: microsoft.public.windowsme.general
>>>>>>> Sent: Monday, January 23, 2006 10:30 AM
>>>>>>> Subject: Re: can't install ezarmour anti-spyware
>>>>>>>
>>>>>>>
>>>>>>>> Hmmm - have you made sure that you completely uninstalled any
>>>>>>>> previous anti-virus? (which one was it?)
>>>>>>>>
>>>>>>>> --
>>>>>>>> Noel Paton (MS-MVP 2002-2006, Windows)
>>>>>>>>
>>>>>>>> Nil Carborundum Illegitemi
>>>>>>>> http://www.crashfixpc.com/millsrpch.htm
>>>>>>>>
>>>>>>>> http://tinyurl.com/6oztj
>>>>>>>>
>>>>>>>> Please read http://dts-l.org/goodpost.htm on how to post messages
>>>>>>>> to NG's
>>>>>>>> "Gary Roach" > wrote in message
>>>>>>>> ...
>>>>>>>>> i'm trying to install etrust internet security suite's antispyware
>>>>>>>>> program. i get a W9027 error when i run this in normal mode. in
>>>>>>>>> safe mode i get the following blue screen:
>>>>>>>>>
>>>>>>>>> VxD dyanmic link call: C18AD0CC to "0028", serive 800A.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> when i click "n" to halt windows i get either:
>>>>>>>>>
>>>>>>>>> invalid vxd dynamic link call to device number 28, service 74.
>>>>>>>>> your configuration is invalid. run the windows setup program again
>>>>>>>>> to correct the problem
>>>>>>>>>
>>>>>>>>> or
>>>>>>>>>
>>>>>>>>> invalid vxd dynamic link call to device number 28, service 800A.
>>>>>>>>> your configuration is invalid. run the windows setup program again
>>>>>>>>> to correct the problem
>>>>>>>>>
>>>>>>>>> i've tried doing the overinstall and updating windows but the
>>>>>>>>> problem persists. the support from etrust is useless and i can't
>>>>>>>>> find out which device "device 28" is. any ideas? thanks
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>> Gary Roach
>>>>>>>>> ADB Services
>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>
>>>>
>>>
>>>
>>
>>
>
>

[Gary Roach]

no they didn't say what the problem was. it sure would have been nice if
they sent me the new version a few days ago. i guess i had to prove myself.


"Noel Paton" > wrote in message
...
> At least it shows that CA are doing something about it! - did they
> indicate what the problem actually was??
>
> Perseverance has its rewards! - well done.
>
> --
> Noel Paton (MS-MVP 2002-2006, Windows)
>
> Nil Carborundum Illegitemi
> http://www.crashfixpc.com/millsrpch.htm
>
> http://tinyurl.com/6oztj
>
> Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
> "Gary Roach" > wrote in message
> ...
>> well mission accomplished - somebody at computer associates sent me a new
>> version of the software which installed with no problem. thanks for your
>> help
>>
>>
>> "Noel Paton" > wrote in message
>> ...
>>> http://filext.com/detaillist.php?extdetail=ZL3
>>> gives some background on what I think it refers to
>>> Here's a post on the possible remedy
>>> http://64.91.226.241/showthread.php?t=1089
>>> (do a search for the first instance of ZAMailSafe)
>>>
>>> HTH
>>> --
>>> Noel Paton (MS-MVP 2002-2006, Windows)
>>>
>>> Nil Carborundum Illegitemi
>>> http://www.crashfixpc.com/millsrpch.htm
>>>
>>> http://tinyurl.com/6oztj
>>>
>>> Please read http://dts-l.org/goodpost.htm on how to post messages to
>>> NG's
>>> "Gary Roach" > wrote in message
>>> ...
>>>> there's no evidence that zone alarm was ever on this machine. it's not
>>>> in the add/remove programs list. i can't find any folders for it on the
>>>> filesystem. the only mention of it is in the registry in a key called
>>>> HKCR\ZAMailSafe where the default value is "Zone Alarm mailsafe file".
>>>> but the default icon is actually an etrust file so i think this was put
>>>> there by my attempt to install pestpatrol.
>>>>
>>>> "Noel Paton" > wrote in message
>>>> ...
>>>>> Hmmm - it seems that this may be related to a previous Zone Alarm
>>>>> install?? - does that make any sense?
>>>>> If so, and you've already removed ZA from the Add/Remove Programs UI,
>>>>> then you still have some work to do (ZA is as bad as Norton with the
>>>>> amount of dross it leaves behind)
>>>>> --
>>>>> Noel Paton (MS-MVP 2002-2006, Windows)
>>>>>
>>>>> Nil Carborundum Illegitemi
>>>>> http://www.crashfixpc.com/millsrpch.htm
>>>>>
>>>>> http://tinyurl.com/6oztj
>>>>>
>>>>> Please read http://dts-l.org/goodpost.htm on how to post messages to
>>>>> NG's
>>>>> "Gary Roach" > wrote in message
>>>>> ...
>>>>>> it was NAV 2002 alone. i went through the manual uninstall
>>>>>> procedure - including going through the registry and removing all
>>>>>> keys and values that referenced "norton" or "symantec". now i get a
>>>>>> E9027 error when i try to install pestpatrol alone in safe mode
>>>>>> (which is what the etrust tech support recommended). any ideas?
>>>>>>
>>>>>> "Noel Paton" > wrote in message
>>>>>> ...
>>>>>>> OH DEAR!!!!
>>>>>>> was this NAV alone, or Norton Internet Security ( or whatever it was
>>>>>>> called in those days) or Norton Utilities, or.... or ......
>>>>>>>
>>>>>>> whatever - start by looking here......
>>>>>>> http://basconotw.mvps.org/SymRem.htm
>>>>>>> and here....
>>>>>>> http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2002031914291648?Open&src=&docid=2001092114452606&nsf=nav.nsf&view=docid&dtype=&prod=&ver=&osv=&osv_lvl=
>>>>>>>
>>>>>>> --
>>>>>>> Noel Paton (MS-MVP 2002-2006, Windows)
>>>>>>>
>>>>>>> Nil Carborundum Illegitemi
>>>>>>> http://www.crashfixpc.com/millsrpch.htm
>>>>>>>
>>>>>>> http://tinyurl.com/6oztj
>>>>>>>
>>>>>>> Please read http://dts-l.org/goodpost.htm on how to post messages to
>>>>>>> NG's
>>>>>>> "Gary Roach" > wrote in message
>>>>>>> ...
>>>>>>>> hate to say it but it was norton 2002.
>>>>>>>>
>>>>>>>> ----- Original Message -----
>>>>>>>> From: "Noel Paton" >
>>>>>>>> Newsgroups: microsoft.public.windowsme.general
>>>>>>>> Sent: Monday, January 23, 2006 10:30 AM
>>>>>>>> Subject: Re: can't install ezarmour anti-spyware
>>>>>>>>
>>>>>>>>
>>>>>>>>> Hmmm - have you made sure that you completely uninstalled any
>>>>>>>>> previous anti-virus? (which one was it?)
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>> Noel Paton (MS-MVP 2002-2006, Windows)
>>>>>>>>>
>>>>>>>>> Nil Carborundum Illegitemi
>>>>>>>>> http://www.crashfixpc.com/millsrpch.htm
>>>>>>>>>
>>>>>>>>> http://tinyurl.com/6oztj
>>>>>>>>>
>>>>>>>>> Please read http://dts-l.org/goodpost.htm on how to post messages
>>>>>>>>> to NG's
>>>>>>>>> "Gary Roach" > wrote in message
>>>>>>>>> ...
>>>>>>>>>> i'm trying to install etrust internet security suite's
>>>>>>>>>> antispyware program. i get a W9027 error when i run this in
>>>>>>>>>> normal mode. in safe mode i get the following blue screen:
>>>>>>>>>>
>>>>>>>>>> VxD dyanmic link call: C18AD0CC to "0028", serive 800A.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> when i click "n" to halt windows i get either:
>>>>>>>>>>
>>>>>>>>>> invalid vxd dynamic link call to device number 28, service 74.
>>>>>>>>>> your configuration is invalid. run the windows setup program
>>>>>>>>>> again to correct the problem
>>>>>>>>>>
>>>>>>>>>> or
>>>>>>>>>>
>>>>>>>>>> invalid vxd dynamic link call to device number 28, service 800A.
>>>>>>>>>> your configuration is invalid. run the windows setup program
>>>>>>>>>> again to correct the problem
>>>>>>>>>>
>>>>>>>>>> i've tried doing the overinstall and updating windows but the
>>>>>>>>>> problem persists. the support from etrust is useless and i can't
>>>>>>>>>> find out which device "device 28" is. any ideas? thanks
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>> Gary Roach
>>>>>>>>>> ADB Services
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>
>>>>
>>>
>>>
>>
>>
>
>