Print Troubleshooter disappears

[Jack S]

When trying to use the print troubleshooter in Win 98 SE I
can't get beyond the first menu. When I check the fault
list and then click on the 'Next' button, all I get is a
blank. Printer problem finally solved by un-installing
printer then re-installing printer and driver and turning
printer off to clear memory. However troubleshooter still
won't go beyond first menu

Thanks in anticipation,
Jack S

[PattyL]

Did the troubleshooter ever work? If so, what changed? Was anything added
or removed - hardware or software? This article is very helpful in
troubleshooting printer problems without using the wizard:

HOW TO: Troubleshoot Printing Problems in Windows 95, Windows 98, and
Windows Millennium Edition
http://support.microsoft.com/?kbid=128345

You did not mention whether or not you were on a network but disappearing
printer problem is generally associated with a network or running certain
utilities in the background.

First, make sure that you have installed the latest driver available from
the manufacturer of your printer.


If you are on a Novell Network, make sure that you have the latest Netware
client for your workstations and that in Network properties, Novell NetWare
Client, Protocol Preferences, make sure that the protocol order lists IPX as
the first protocol.



See these articles from Novell.



http://support.novell.com/cgi-bin/search/searchtid.cgi?/10052257.htm



http://support.novell.com/cgi-bin/search/searchtid.cgi?/2949178.htm



http://support.novell.com/cgi-bin/search/searchtid.cgi?/10013528.htm



If you are using Norton AntiVirus, check for updates. See this article from
Symantec:



Error: "Spool32 error" when printing to a network printer

http://tinyurl.com/tey4



If you are using McAfee VirusScan, then see this article from McAfee.



Spool32 Errors When Printing After Installing VirusScan on Windows 95, 98
and ME

http://ts.mcafeehelp.com/faq.asp?docid=68341&CategoryId=271&chat=



If the printer is not a local printer, install the printer as a local



printer. Once installed, go to the Printers folder, right-click the printer
icon and select Printer Properties. Click the Details tab and click the Add
Port button. Click to select Other and then click OK. In the Port Name
dialog box, enter the path to the shared Network printer. It will take the
form of \\server\SharedPrinterName.



Print directly to the printer. In the printers folder, right-click the
printer icon and select Printer Properties. Click the Details tab and click
the Spool Settings button. Click to select Print directly to the printer.



PattyL





"Jack S" > wrote in message
...
> When trying to use the print troubleshooter in Win 98 SE I
> can't get beyond the first menu. When I check the fault
> list and then click on the 'Next' button, all I get is a
> blank. Printer problem finally solved by un-installing
> printer then re-installing printer and driver and turning
> printer off to clear memory. However troubleshooter still
> won't go beyond first menu
>
> Thanks in anticipation,
> Jack S

[SharonV]

I'm having exactly the same problem w/ the Print
Troubleshooter as Jack S. Sounds like he got his printer
working and was able to forget the Troubleshooter. Any
ideas on why there's only a blank page after hitting
the "next" button or how to correct this?

Thanks, Sharon
>-----Original Message-----
>Did the troubleshooter ever work? If so, what changed?
Was anything added
>or removed - hardware or software? This article is very
helpful in
>troubleshooting printer problems without using the wizard:
>
>HOW TO: Troubleshoot Printing Problems in Windows 95,
Windows 98, and
>Windows Millennium Edition
>http://support.microsoft.com/?kbid=128345
>
>You did not mention whether or not you were on a network
but disappearing
>printer problem is generally associated with a network or
running certain
>utilities in the background.
>
>First, make sure that you have installed the latest
driver available from
>the manufacturer of your printer.
>
>
>If you are on a Novell Network, make sure that you have
the latest Netware
>client for your workstations and that in Network
properties, Novell NetWare
>Client, Protocol Preferences, make sure that the protocol
order lists IPX as
>the first protocol.
>
>
>
>See these articles from Novell.
>
>
>
>http://support.novell.com/cgi-
bin/search/searchtid.cgi?/10052257.htm
>
>
>
>http://support.novell.com/cgi-
bin/search/searchtid.cgi?/2949178.htm
>
>
>
>http://support.novell.com/cgi-
bin/search/searchtid.cgi?/10013528.htm
>
>
>
>If you are using Norton AntiVirus, check for updates. See
this article from
>Symantec:
>
>
>
>Error: "Spool32 error" when printing to a network printer
>
>http://tinyurl.com/tey4
>
>
>
>If you are using McAfee VirusScan, then see this article
from McAfee.
>
>
>
>Spool32 Errors When Printing After Installing VirusScan
on Windows 95, 98
>and ME
>
>http://ts.mcafeehelp.com/faq.asp?
docid=68341&CategoryId=271&chat=
>
>
>
>If the printer is not a local printer, install the
printer as a local
>
>
>
>printer. Once installed, go to the Printers folder,
right-click the printer
>icon and select Printer Properties. Click the Details tab
and click the Add
>Port button. Click to select Other and then click OK. In
the Port Name
>dialog box, enter the path to the shared Network
printer. It will take the
>form of \\server\SharedPrinterName.
>
>
>
>Print directly to the printer. In the printers folder,
right-click the
>printer icon and select Printer Properties. Click the
Details tab and click
>the Spool Settings button. Click to select Print
directly to the printer.
>
>
>
>PattyL
>
>
>
>
>
>"Jack S" > wrote in
message
...
>> When trying to use the print troubleshooter in Win 98
SE I
>> can't get beyond the first menu. When I check the fault
>> list and then click on the 'Next' button, all I get is a
>> blank. Printer problem finally solved by un-installing
>> printer then re-installing printer and driver and
turning
>> printer off to clear memory. However troubleshooter
still
>> won't go beyond first menu
>>
>> Thanks in anticipation,
>> Jack S
>
>
>.
>

[Jim Colletti]

Count me as another with this problem.

Jack S wrote:
> When trying to use the print troubleshooter in Win 98 SE I
> can't get beyond the first menu. When I check the fault
> list and then click on the 'Next' button, all I get is a
> blank. Printer problem finally solved by un-installing
> printer then re-installing printer and driver and turning
> printer off to clear memory. However troubleshooter still
> won't go beyond first menu
>
> Thanks in anticipation,
> Jack S

[DM]

Also had same prob (Troubleshooter used to work).
Unfortunately my printing probs not solved w/re-installing
drivers. Just posted separate message on that. Was there
any resolution to Troubleshooter issue? Not sure if
related to my printing prob...

>-----Original Message-----
>When trying to use the print troubleshooter in Win 98 SE
I
>can't get beyond the first menu. When I check the fault
>list and then click on the 'Next' button, all I get is a
>blank. Printer problem finally solved by un-installing
>printer then re-installing printer and driver and turning
>printer off to clear memory. However troubleshooter
still
>won't go beyond first menu
>
>Thanks in anticipation,
>Jack S
>.
>