i do not know what is going on

[Brian Plum]

I started having printing problems on Monday.
I found the computer had all kinds of viruses, due to a
virus that closed down my Anti-Virus software. As a
result I had all kinds of problems, including unable to
print. Since I had loaded different software and cleaned
up my computer.
But still my computer is unable to print. It says I have
chosen no default printer, but when i look i have indeed
chosen it. It doesn't matter what software I run, the
problem persists. When it asks do i want to fix the
problem it appears whatever the virus was it wiped out my
print help menu from Windows.
When i remove all print drivers and reload, it makes no
difference. Even when I wipe out LPT-1 and have it
reintstalle it made no difference.
Has anyone come across this at all.
Thankyou for your assistance,
Brian P.

[Mary Sauer]

Go here and make sure the virus is gone
http://housecall.trendmicro.com/
Completely remove the drivers
How to clean up printer drivers
http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm
Go to the printer's manufacturer's web site and look around for an updated driver.

This article may have insight.
HOW TO: Troubleshoot Printing Problems in Windows 95, Windows 98, and Windows
Millennium Edition
http://support.microsoft.com/default.aspx?scid=kb;en-us;128345&Product=w98


--
Mary Sauer MS MVP
http://office.microsoft.com/
http://www.mvps.org/msauer/
news://msnews.microsoft.com
"Brian Plum" > wrote in message
...
> I started having printing problems on Monday.
> I found the computer had all kinds of viruses, due to a
> virus that closed down my Anti-Virus software. As a
> result I had all kinds of problems, including unable to
> print. Since I had loaded different software and cleaned
> up my computer.
> But still my computer is unable to print. It says I have
> chosen no default printer, but when i look i have indeed
> chosen it. It doesn't matter what software I run, the
> problem persists. When it asks do i want to fix the
> problem it appears whatever the virus was it wiped out my
> print help menu from Windows.
> When i remove all print drivers and reload, it makes no
> difference. Even when I wipe out LPT-1 and have it
> reintstalle it made no difference.
> Has anyone come across this at all.
> Thankyou for your assistance,
> Brian P.
>