error message: unavailable status...HELP!!!!!

[sarah]

I have a new scanner/printer. I installed software and the
printer is working beautifully. Anytime I go to use the
scanner, an error message comes up telling me that the
scanner is unavailable.
How do I fix this?!?!?!
Please help me...

Sarah

[PattyL]

The first thing to try is to go to Control Panel, Add/remove programs and
remove the scanner software. Once you have done this, double-check the
installation instructions as to whether you should have it plugged in or not
when you install the software and then reinstall it per the instructions
from the manufacturer.

Often, you are instructed not to have the scanner plugged in when installing
the software until you are instructed to connect it. If this doesn't help,
please provide the make and model of the device.

PattyL


"sarah" > wrote in message
...
> I have a new scanner/printer. I installed software and the
> printer is working beautifully. Anytime I go to use the
> scanner, an error message comes up telling me that the
> scanner is unavailable.
> How do I fix this?!?!?!
> Please help me...
>
> Sarah

[Sarah]

Thanks for replying...the printer/scanner is a Canon
MP360. I have installed, removed, re-installed several
times. From the beginning, the printer worked, the scanner
gave me an error message "status unavailable". I have
tried several different USB cables, perhaps there is a
communication problem with my USB program??? But I do not
know how to troubleshoot the status of the USB program in
my computer.
PLease Help!!!


>-----Original Message-----
>The first thing to try is to go to Control Panel,
Add/remove programs and
>remove the scanner software. Once you have done this,
double-check the
>installation instructions as to whether you should have
it plugged in or not
>when you install the software and then reinstall it per
the instructions
>from the manufacturer.
>
>Often, you are instructed not to have the scanner plugged
in when installing
>the software until you are instructed to connect it. If
this doesn't help,
>please provide the make and model of the device.
>
>PattyL
>
>
>"sarah" > wrote in
message
...
>> I have a new scanner/printer. I installed software and
the
>> printer is working beautifully. Anytime I go to use the
>> scanner, an error message comes up telling me that the
>> scanner is unavailable.
>> How do I fix this?!?!?!
>> Please help me...
>>
>> Sarah
>
>
>.
>