printer freezes computer in IE

[marge]

any other ideas out there?

[PattyL]

Try these:

Open Internet Explorer.

From the View menu select Encoding.
If Auto-Select has a checkmark beside it, click Auto-Select to clear the
checkmark.
Go back to Encoding on the View menu, and click to select Unicode as
encoding language. When Unicode is selected, you will see a dot next to it.

Disable third-party browser extensions in Internet Explorer. To do this,
click Tools, Internet Options, Advanced. Under Browsing, click to clear the
box next to "Enable third-party browser extensions." Close Internet
Explorer, then start it up again.

From the Tools menu, click Internet Options.
On the General tab, click Delete Files to delete your Temporary Internet
files. When too many files exist here or a file in the folder is corrupt,
this can cause problems.

If still no joy, then check out these articles and see if one of them helps.
The messages are not quite the same as yours but similar.

Cannot Print from Internet Explorer
http://support.microsoft.com/?kbid=293176

Cannot Print in Internet Explorer if Surfairy Is Installed
http://support.microsoft.com/?kbid=811165

If all else fails, please try clean booting. If you find that one of these
works, please report back to us and let us know which one worked for this
problem.

How to Perform Clean-Boot Troubleshooting for Windows 98
http://support.microsoft.com/?kbid=192926

How to Troubleshoot Using the Msconfig Utility with Windows 98
http://support.microsoft.com/?kbid=281965

PattyL


"marge" > wrote in message
...
> any other ideas out there?

[Marge]

Nothing has worked yet. the clean boot still had the
freeze error. Don't know what to do anymore.
Marge
>-----Original Message-----
>Try these:
>
>Open Internet Explorer.
>
>From the View menu select Encoding.
>If Auto-Select has a checkmark beside it, click Auto-
Select to clear the
>checkmark.
>Go back to Encoding on the View menu, and click to select
Unicode as
>encoding language. When Unicode is selected, you will
see a dot next to it.
>
>Disable third-party browser extensions in Internet
Explorer. To do this,
>click Tools, Internet Options, Advanced. Under Browsing,
click to clear the
>box next to "Enable third-party browser extensions."
Close Internet
>Explorer, then start it up again.
>
>From the Tools menu, click Internet Options.
>On the General tab, click Delete Files to delete your
Temporary Internet
>files. When too many files exist here or a file in the
folder is corrupt,
>this can cause problems.
>
>If still no joy, then check out these articles and see if
one of them helps.
>The messages are not quite the same as yours but similar.
>
>Cannot Print from Internet Explorer
>http://support.microsoft.com/?kbid=293176
>
>Cannot Print in Internet Explorer if Surfairy Is Installed
>http://support.microsoft.com/?kbid=811165
>
>If all else fails, please try clean booting. If you find
that one of these
>works, please report back to us and let us know which one
worked for this
>problem.
>
>How to Perform Clean-Boot Troubleshooting for Windows 98
>http://support.microsoft.com/?kbid=192926
>
>How to Troubleshoot Using the Msconfig Utility with
Windows 98
>http://support.microsoft.com/?kbid=281965
>
>PattyL
>
>
>"marge" > wrote in
message
...
>> any other ideas out there?
>
>
>.
>