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Budeci Cristian
July 9th 04, 08:46 PM
Hi,

I have a remote customer with a Win98 PC controlling a scientific
instrument. Due to an image aquisition problem he requested assistance.

I am asking if it would be possible to do with Win 98 a Remote Assitance
session or better a terminal server session, as I do with the Windows XP
professional customers? I remember I saw some time before a download at
microsoft.com with the remote assitance patch, but know I don`t find it
anymore.

Is this posible to obtain any help in this issue or any other way to fix and
configure the customer`s Pc over internet (with the proper security rights).

Thank you for a prompt reply.

Regards,

Cristian

Richard G. Harper
July 10th 04, 11:42 AM
Check out the VNC server/client from http://www.realvnc.com/ to see if it
will help. Windows 98 cannot be a remote access host, only a client. You
need to add software that will allow remote access.

--
Richard G. Harper [MVP Win9x]
* PLEASE post all messages and replies in the newsgroups
* for the benefit of all. Private mail is usually not replied to.
* HELP us help YOU ... http://www.dts-l.org/goodpost.htm


"Budeci Cristian" > wrote in message
...
> Hi,
>
> I have a remote customer with a Win98 PC controlling a scientific
> instrument. Due to an image aquisition problem he requested assistance.
>
> I am asking if it would be possible to do with Win 98 a Remote Assitance
> session or better a terminal server session, as I do with the Windows XP
> professional customers? I remember I saw some time before a download at
> microsoft.com with the remote assitance patch, but know I don`t find it
> anymore.
>
> Is this posible to obtain any help in this issue or any other way to fix
and
> configure the customer`s Pc over internet (with the proper security
rights).
>
> Thank you for a prompt reply.
>
> Regards,
>
> Cristian
>
>

Budeci Cristian
July 10th 04, 02:36 PM
Thank you!

Very good ideea.

Best regards.

Cristian


"Richard G. Harper" > wrote in message
...
> Check out the VNC server/client from http://www.realvnc.com/ to see if it
> will help. Windows 98 cannot be a remote access host, only a client. You
> need to add software that will allow remote access.
>
> --
> Richard G. Harper [MVP Win9x]
> * PLEASE post all messages and replies in the newsgroups
> * for the benefit of all. Private mail is usually not replied to.
> * HELP us help YOU ... http://www.dts-l.org/goodpost.htm
>
>
> "Budeci Cristian" > wrote in message
> ...
>> Hi,
>>
>> I have a remote customer with a Win98 PC controlling a scientific
>> instrument. Due to an image aquisition problem he requested assistance.
>>
>> I am asking if it would be possible to do with Win 98 a Remote Assitance
>> session or better a terminal server session, as I do with the Windows XP
>> professional customers? I remember I saw some time before a download at
>> microsoft.com with the remote assitance patch, but know I don`t find it
>> anymore.
>>
>> Is this posible to obtain any help in this issue or any other way to fix
> and
>> configure the customer`s Pc over internet (with the proper security
> rights).
>>
>> Thank you for a prompt reply.
>>
>> Regards,
>>
>> Cristian
>>
>>
>
>