HP printer and new motherboard not working together

[SnowFlakeNV]

I bought an HP 1310 Series All-in-one unit last December and it worked fine
for 2 months until I had my ABIT motherboard replaced with an ASUS
motherboard. Now the printer prints very, very slow. The printout looks fine.

The HP support tech thinks it is a USB device problem. In Device Manager
there are 2 Universal Serial Bus controller listings, and the tech said there
should be only one.

I need to know how to correct this situation>

Thanks

[Gary S. Terhune]

The HP tech is wrong about the "only one USB controller" theory. Most
motherboards have at least two. There's one entry in Device Manager for
each USB port.

You say you replaced the motherboard. Did you do it yourself? Did you
reinstall Windows from scratch? If not, what did you do to update system
drivers?

--
Gary S. Terhune
MS MVP Shell/User
http://www.grystmill.com/articles/cleanboot.htm
http://www.grystmill.com/articles/security.htm

"SnowFlakeNV" > wrote in message
...
> I bought an HP 1310 Series All-in-one unit last December and it worked
fine
> for 2 months until I had my ABIT motherboard replaced with an ASUS
> motherboard. Now the printer prints very, very slow. The printout
looks fine.
>
> The HP support tech thinks it is a USB device problem. In Device
Manager
> there are 2 Universal Serial Bus controller listings, and the tech
said there
> should be only one.
>
> I need to know how to correct this situation>
>
> Thanks

[Hugh Candlin]

"Gary S. Terhune" > wrote in message
...
> The HP tech is wrong about the "only one USB controller" theory. Most
> motherboards have at least two. There's one entry in Device Manager for
> each USB port.

Conditional upon the onchip USB controller and USB Keyboard Support
being enabled in the BIOS. If they are disabled, you will see diddly.

[Gary S. Terhune]

Well, yes... But we were discussing a case in which USB was obviously
enabled. HP Tech was claiming that there shouldn't be more than one such
device in DM. Said Tech should be fired if s/he is that much of an idiot
about the technology that is directly a part of his/her supposed area of
expertise.

Regardless, there isn't anything wrong with my statement--as far as
Windows Device Manager is concerned, if the USB isn't enabled in BIOS,
it doesn't exist, <sg>.

--
Gary S. Terhune
MS MVP Shell/User
http://www.grystmill.com/articles/cleanboot.htm
http://www.grystmill.com/articles/security.htm

"Hugh Candlin" > wrote in message
...
>
> "Gary S. Terhune" > wrote in message
> ...
> > The HP tech is wrong about the "only one USB controller" theory.
Most
> > motherboards have at least two. There's one entry in Device Manager
for
> > each USB port.
>
> Conditional upon the onchip USB controller and USB Keyboard Support
> being enabled in the BIOS. If they are disabled, you will see diddly.
>
>