Internet/ADSL problem [Archive]

View Full Version : Internet/ADSL problem

June 8th 04, 07:31 PM

Hi,

I run win98se on a computer that's connected to a simple peer-to-peer lan
through which an ADSL connection is shared. All works well when browsing the
internet until after some time. Then browsing is tedious as I have to
refresh the page in Internet Explorer a few times to load the page.
Otherwise, IE behaves as if there is no internet connection eg. tries to
search on popular URL's such as www.yahoo.com or displays the typical
"cannot find server" page. Also, Outlook Express tends to not download
messages from some accounts. OE will get mail from most (not all) POP
accounts and almost always fail to get mail from a Hotmail account.

Other times, especially after restarting all works well. Links are accessed
as soon as I click on them. Email is downloaded properly on all accounts.

Is it a problem of depleted resources? Is it a networking issue? Any
suggestions as to the cause of the problem and how to solve it would be
greatly appreciated.

CR

Steven Burn

June 9th 04, 01:11 PM

Can't see it being network related as I have this problem too, and am not
connected to a network.

--

Regards

Steven Burn
Ur I.T. Mate Group
www.it-mate.co.uk

Keeping it FREE!

"CR" > wrote in message
...
> Hi,
>
> I run win98se on a computer that's connected to a simple peer-to-peer lan
> through which an ADSL connection is shared. All works well when browsing
the
> internet until after some time. Then browsing is tedious as I have to
> refresh the page in Internet Explorer a few times to load the page.
> Otherwise, IE behaves as if there is no internet connection eg. tries to
> search on popular URL's such as www.yahoo.com or displays the typical
> "cannot find server" page. Also, Outlook Express tends to not download
> messages from some accounts. OE will get mail from most (not all) POP
> accounts and almost always fail to get mail from a Hotmail account.
>
> Other times, especially after restarting all works well. Links are
accessed
> as soon as I click on them. Email is downloaded properly on all accounts.
>
> Is it a problem of depleted resources? Is it a networking issue? Any
> suggestions as to the cause of the problem and how to solve it would be
> greatly appreciated.
>
> CR
>
>

Sandi - Microsoft MVP

June 13th 04, 02:29 PM

Overfull/corrupt cache. Create a new one as per the instructions at the URL
below:
http://inetexplorer.mvps.org/answers_8.htm#deltree

--
Hyperlinks are used to ensure advice remains current
_______________________________________
Sandi - Microsoft MVP since 1999 (IE/OE)
http://inetexplorer.mvps.org/

CR wrote:
> Hi,
>
> I run win98se on a computer that's connected to a simple peer-to-peer
> lan through which an ADSL connection is shared. All works well when
> browsing the internet until after some time. Then browsing is tedious
> as I have to refresh the page in Internet Explorer a few times to
> load the page. Otherwise, IE behaves as if there is no internet
> connection eg. tries to search on popular URL's such as www.yahoo.com
> or displays the typical "cannot find server" page. Also, Outlook
> Express tends to not download messages from some accounts. OE will
> get mail from most (not all) POP accounts and almost always fail to
> get mail from a Hotmail account.
>
> Other times, especially after restarting all works well. Links are
> accessed as soon as I click on them. Email is downloaded properly on
> all accounts.
>
> Is it a problem of depleted resources? Is it a networking issue? Any
> suggestions as to the cause of the problem and how to solve it would
> be greatly appreciated.
>
> CR

June 14th 04, 10:13 PM

Hi Sandi,

I have tried the advice in the link you posted - it does not work. Any other
suggestions?

Thanks,
CR

"Sandi - Microsoft MVP" > wrote in message
...
> Overfull/corrupt cache. Create a new one as per the instructions at the
URL
> below:
> http://inetexplorer.mvps.org/answers_8.htm#deltree
>
> --
> Hyperlinks are used to ensure advice remains current
> _______________________________________
> Sandi - Microsoft MVP since 1999 (IE/OE)
> http://inetexplorer.mvps.org/
>
>
>
> CR wrote:
> > Hi,
> >
> > I run win98se on a computer that's connected to a simple peer-to-peer
> > lan through which an ADSL connection is shared. All works well when
> > browsing the internet until after some time. Then browsing is tedious
> > as I have to refresh the page in Internet Explorer a few times to
> > load the page. Otherwise, IE behaves as if there is no internet
> > connection eg. tries to search on popular URL's such as www.yahoo.com
> > or displays the typical "cannot find server" page. Also, Outlook
> > Express tends to not download messages from some accounts. OE will
> > get mail from most (not all) POP accounts and almost always fail to
> > get mail from a Hotmail account.
> >
> > Other times, especially after restarting all works well. Links are
> > accessed as soon as I click on them. Email is downloaded properly on
> > all accounts.
> >
> > Is it a problem of depleted resources? Is it a networking issue? Any
> > suggestions as to the cause of the problem and how to solve it would
> > be greatly appreciated.
> >
> > CR
>

June 15th 04, 09:06 PM

Sandi - Microsoft MVP

June 16th 04, 02:12 PM

Check for malware:

There are many people who have helped this FAQ improve over time - MVPs and
newsgroup users. I thank all of you who have made the newsgroups,
anti-malware websites and dedicated mailing lists into such a wonderful
resource.

IMPORTANT: Before trying to remove spyware, download a copy of LSPFIX from
the URL below - some malware can kill your internet connection when it is
removed, and this software should get things going for you again:
http://www.cexx.org/lspfix.htm

IMPORTANT: After obtaining the software below, make sure you check for
updates and then run the programmes in safe mode.

You can go to the link below to check your system for parasites (supplied by
Doxdesk.com):
http://inetexplorer.mvps.org/parasite.htm

Malware removal (beginners guide):

First, go to Control Panel, add/remove programs. Check for malware entries
and use the uninstall programs.

Second, get AdAware. [..Warning: AdAware is now version 6.181. All previous
versions are NO LONGER SUPPORTED and will not be updated...]

AdAware is available at www.lavasoft.de. Make sure you check for updates
every time you use it.

To be most effective, you must run AdAware while Windows is in safe mode.

Modern malware uses more than one process, and these processes are
'co-dependent'. In other words, when one processes detects that the other
has been shut down, it automatically restarts its sibling, often using a
different name.

Disable the ability of suspect processes to start automatically by using
MSCONFIG (startup tab) before booting into safe mode. Use the information
at the URL below as a guide:

http://www2.whidbey.com/djdenham/Uncheck.htm

Reboot your computer and hold down the F8 key until the boot menu options
appear. Select 'safe mode'. After you are in safe mode, check to make sure
the suspect processes did not start up. If they did start up, we are going
to have to track down *where* they are coming from before going any further.
An experienced computer technician can use programme such as AutoStart
Viewer for in-depth diagnosis:
http://www.diamondcs.com.au/index.php?page=asviewer

While still in safe mode, and after you have shut down as many malware
processes as possible, start AdAware. AdAware, when run using default
settings, simply does not cope with new 'intelligent' malware. Make sure
'activate in depth scan' is enabled. Select 'use custom scanning options'
and then click on the 'customize' button. Turn on the following scan
options - scan within archives, active processes, registry (including deep
scan), IE favorites and hosts file. You must also turn on the following
option via the 'tweak' button:

Cleaning engine: 'automatically try to unregister objects prior to deletion'

IMPORTANT: Before letting AdAware delete malware, write down on a piece of
paper exactly where the malware is stored. You will need to delete those
directories after AdAware has done its work, but ONLY IF IT IS NOT A
STANDARD WINDOWS DIRECTORY.

After running AdAware, run it again, this time using the option 'select
drives/folders to scan'. Click on 'select'. Scan your entire hard drive.
Also do the following:

Empty your IE cache and your other temporary file folders, eg:
c:\windows\temp (if using Windows 98) or C:\Documents and
Settings\<name>\Local Settings\Temp (the path to your temp folder will
change depending on your name) - sometimes programmes can be hidden in
there - watch out for mysterious *.exe files or *.dll files in those
folders.

Go to IE Tools, Internet Options, Temporary Internet Files {Settings
Button}, View Objects, Downloaded Programme Files. Check for unusual objects
there.

Go to IE Tools, Internet Options, Accessibility. Make sure there is no
style sheet chosen (under User Style Sheet - format documents using my style
sheet). If the option is turned on, turn it OFF.

It is possible to turn off third party extensions (Enable third-party
browser extensions (requires restart) at IE tools, internet options,
advanced) to disable *all* plug-ins but troubleshooting will be difficult
and it is only a BANDAID. Nothing gets fixed. There is software that
depends on 'third party browser extensions" to work, including Acrobat,
Microsoft Money, and many other programmes.

Once your computer is clean, and if it applies to your operating system,
create a new restore point. Your old ones may, of course, be infected with
the malware and therefore cannot be used. Run disk cleanup to remove old
restore points (if you operating system has this option you will find it on
the 'more options' tab of the disk cleanup utility).

If you are still having problems:

You can go to the link below to check your system for parasites and
hopefully identify your problem (supplied by Doxdesk.com):

http://inetexplorer.mvps.org/parasite.htm

Download and run the latest version of "Cool Web Shredder"
http://www.merijn.org/files/CWShredder.exe

The more experienced user can try Spybot. Again, it is a free programme
which can be downloaded from: http://spybot.eon.net.au/. Warning: it is NOT
a good programme for the inexperienced. If you want to use this programme,
please get the advice of those more experienced before 'fixing' anything
that it finds.

Another excellent programme that allows you to examine your system and
*create a results log for experts to examine* is HijackThis, available from:
http://209.133.47.12/~merijn/files/HijackThis.exe (direct download)

MS have released a limited KB article regarding what they call 'deceptive
software'.
http://support.microsoft.com/default.aspx?scid=kb;EN-US;827315

Here is advice specific to:

home page hijackings
http://inetexplorer.mvps.org/answers.htm#home_page

pop-up ads
http://inetexplorer.mvps.org/data/popup.htm

search engine hijackings
http://inetexplorer.mvps.org/answers4.htm#search_engine

--
Hyperlinks are used to ensure advice remains current
_______________________________________
Sandi - Microsoft MVP since 1999 (IE/OE)
http://inetexplorer.mvps.org/

CR wrote:
> Hi Sandi,
>
> I have tried the advice in the link you posted - it does not work.
> Any other suggestions?
>
> Thanks,
> CR
>
>
> "Sandi - Microsoft MVP" > wrote in message
> ...
>> Overfull/corrupt cache. Create a new one as per the instructions at
>> the URL below:
>> http://inetexplorer.mvps.org/answers_8.htm#deltree
>>
>> --
>> Hyperlinks are used to ensure advice remains current
>> _______________________________________
>> Sandi - Microsoft MVP since 1999 (IE/OE)
>> http://inetexplorer.mvps.org/
>>
>>
>>
>> CR wrote:
>>> Hi,
>>>
>>> I run win98se on a computer that's connected to a simple
>>> peer-to-peer lan through which an ADSL connection is shared. All
>>> works well when browsing the internet until after some time. Then
>>> browsing is tedious as I have to refresh the page in Internet
>>> Explorer a few times to load the page. Otherwise, IE behaves as if
>>> there is no internet connection eg. tries to search on popular
>>> URL's such as www.yahoo.com or displays the typical "cannot find
>>> server" page. Also, Outlook Express tends to not download messages
>>> from some accounts. OE will get mail from most (not all) POP
>>> accounts and almost always fail to get mail from a Hotmail account.
>>>
>>> Other times, especially after restarting all works well. Links are
>>> accessed as soon as I click on them. Email is downloaded properly on
>>> all accounts.
>>>
>>> Is it a problem of depleted resources? Is it a networking issue? Any
>>> suggestions as to the cause of the problem and how to solve it would
>>> be greatly appreciated.
>>>
>>> CR

June 16th 04, 07:24 PM

Hi Sandi,

I've checked that already. There is no malware installed on this computer.
What else could be the cause?

CR

"Sandi - Microsoft MVP" > wrote in message
...
> Check for malware:
>
> There are many people who have helped this FAQ improve over time - MVPs
and
> newsgroup users. I thank all of you who have made the newsgroups,
> anti-malware websites and dedicated mailing lists into such a wonderful
> resource.
>
> IMPORTANT: Before trying to remove spyware, download a copy of LSPFIX
from
> the URL below - some malware can kill your internet connection when it is
> removed, and this software should get things going for you again:
> http://www.cexx.org/lspfix.htm
>
> IMPORTANT: After obtaining the software below, make sure you check for
> updates and then run the programmes in safe mode.
>
> You can go to the link below to check your system for parasites (supplied
by
> Doxdesk.com):
> http://inetexplorer.mvps.org/parasite.htm
>
> Malware removal (beginners guide):
>
> First, go to Control Panel, add/remove programs. Check for malware
entries
> and use the uninstall programs.
>
> Second, get AdAware. [..Warning: AdAware is now version 6.181. All
previous
> versions are NO LONGER SUPPORTED and will not be updated...]
>
> AdAware is available at www.lavasoft.de. Make sure you check for updates
> every time you use it.
>
> To be most effective, you must run AdAware while Windows is in safe mode.
>
> Modern malware uses more than one process, and these processes are
> 'co-dependent'. In other words, when one processes detects that the other
> has been shut down, it automatically restarts its sibling, often using a
> different name.
>
> Disable the ability of suspect processes to start automatically by using
> MSCONFIG (startup tab) before booting into safe mode. Use the information
> at the URL below as a guide:
>
> http://www2.whidbey.com/djdenham/Uncheck.htm
>
> Reboot your computer and hold down the F8 key until the boot menu options
> appear. Select 'safe mode'. After you are in safe mode, check to make
sure
> the suspect processes did not start up. If they did start up, we are going
> to have to track down *where* they are coming from before going any
further.
> An experienced computer technician can use programme such as AutoStart
> Viewer for in-depth diagnosis:
> http://www.diamondcs.com.au/index.php?page=asviewer
>
> While still in safe mode, and after you have shut down as many malware
> processes as possible, start AdAware. AdAware, when run using default
> settings, simply does not cope with new 'intelligent' malware. Make sure
> 'activate in depth scan' is enabled. Select 'use custom scanning options'
> and then click on the 'customize' button. Turn on the following scan
> options - scan within archives, active processes, registry (including deep
> scan), IE favorites and hosts file. You must also turn on the following
> option via the 'tweak' button:
>
> Cleaning engine: 'automatically try to unregister objects prior to
deletion'
>
> IMPORTANT: Before letting AdAware delete malware, write down on a piece of
> paper exactly where the malware is stored. You will need to delete those
> directories after AdAware has done its work, but ONLY IF IT IS NOT A
> STANDARD WINDOWS DIRECTORY.
>
> After running AdAware, run it again, this time using the option 'select
> drives/folders to scan'. Click on 'select'. Scan your entire hard drive.
> Also do the following:
>
> Empty your IE cache and your other temporary file folders, eg:
> c:\windows\temp (if using Windows 98) or C:\Documents and
> Settings\<name>\Local Settings\Temp (the path to your temp folder will
> change depending on your name) - sometimes programmes can be hidden in
> there - watch out for mysterious *.exe files or *.dll files in those
> folders.
>
> Go to IE Tools, Internet Options, Temporary Internet Files {Settings
> Button}, View Objects, Downloaded Programme Files. Check for unusual
objects
> there.
>
> Go to IE Tools, Internet Options, Accessibility. Make sure there is no
> style sheet chosen (under User Style Sheet - format documents using my
style
> sheet). If the option is turned on, turn it OFF.
>
> It is possible to turn off third party extensions (Enable third-party
> browser extensions (requires restart) at IE tools, internet options,
> advanced) to disable *all* plug-ins but troubleshooting will be difficult
> and it is only a BANDAID. Nothing gets fixed. There is software that
> depends on 'third party browser extensions" to work, including Acrobat,
> Microsoft Money, and many other programmes.
>
> Once your computer is clean, and if it applies to your operating system,
> create a new restore point. Your old ones may, of course, be infected
with
> the malware and therefore cannot be used. Run disk cleanup to remove old
> restore points (if you operating system has this option you will find it
on
> the 'more options' tab of the disk cleanup utility).
>
> If you are still having problems:
>
> You can go to the link below to check your system for parasites and
> hopefully identify your problem (supplied by Doxdesk.com):
>
> http://inetexplorer.mvps.org/parasite.htm
>
> Download and run the latest version of "Cool Web Shredder"
> http://www.merijn.org/files/CWShredder.exe
>
> The more experienced user can try Spybot. Again, it is a free programme
> which can be downloaded from: http://spybot.eon.net.au/. Warning: it is
NOT
> a good programme for the inexperienced. If you want to use this
programme,
> please get the advice of those more experienced before 'fixing' anything
> that it finds.
>
> Another excellent programme that allows you to examine your system and
> *create a results log for experts to examine* is HijackThis, available
from:
> http://209.133.47.12/~merijn/files/HijackThis.exe (direct download)
>
> MS have released a limited KB article regarding what they call 'deceptive
> software'.
> http://support.microsoft.com/default.aspx?scid=kb;EN-US;827315
>
> Here is advice specific to:
>
> home page hijackings
> http://inetexplorer.mvps.org/answers.htm#home_page
>
> pop-up ads
> http://inetexplorer.mvps.org/data/popup.htm
>
> search engine hijackings
> http://inetexplorer.mvps.org/answers4.htm#search_engine
>
>
> --
> Hyperlinks are used to ensure advice remains current
> _______________________________________
> Sandi - Microsoft MVP since 1999 (IE/OE)
> http://inetexplorer.mvps.org/
>
>
>
>
> CR wrote:
> > Hi Sandi,
> >
> > I have tried the advice in the link you posted - it does not work.
> > Any other suggestions?
> >
> > Thanks,
> > CR
> >
> >
> > "Sandi - Microsoft MVP" > wrote in message
> > ...
> >> Overfull/corrupt cache. Create a new one as per the instructions at
> >> the URL below:
> >> http://inetexplorer.mvps.org/answers_8.htm#deltree
> >>
> >> --
> >> Hyperlinks are used to ensure advice remains current
> >> _______________________________________
> >> Sandi - Microsoft MVP since 1999 (IE/OE)
> >> http://inetexplorer.mvps.org/
> >>
> >>
> >>
> >> CR wrote:
> >>> Hi,
> >>>
> >>> I run win98se on a computer that's connected to a simple
> >>> peer-to-peer lan through which an ADSL connection is shared. All
> >>> works well when browsing the internet until after some time. Then
> >>> browsing is tedious as I have to refresh the page in Internet
> >>> Explorer a few times to load the page. Otherwise, IE behaves as if
> >>> there is no internet connection eg. tries to search on popular
> >>> URL's such as www.yahoo.com or displays the typical "cannot find
> >>> server" page. Also, Outlook Express tends to not download messages
> >>> from some accounts. OE will get mail from most (not all) POP
> >>> accounts and almost always fail to get mail from a Hotmail account.
> >>>
> >>> Other times, especially after restarting all works well. Links are
> >>> accessed as soon as I click on them. Email is downloaded properly on
> >>> all accounts.
> >>>
> >>> Is it a problem of depleted resources? Is it a networking issue? Any
> >>> suggestions as to the cause of the problem and how to solve it would
> >>> be greatly appreciated.
> >>>
> >>> CR
>

Sandi - Microsoft MVP

June 17th 04, 02:15 PM

I really don't know; assuming you really have tried *everything* and not
just bits and pieces, that's my entire repertoire.

--
Hyperlinks are used to ensure advice remains current
_______________________________________
Sandi - Microsoft MVP since 1999 (IE/OE)
http://inetexplorer.mvps.org/

CR wrote:
> Hi Sandi,
>
> I've checked that already. There is no malware installed on this
> computer. What else could be the cause?
>
> CR
>
>
> "Sandi - Microsoft MVP" > wrote in message
> ...
>> Check for malware:
>>
>> There are many people who have helped this FAQ improve over time -
>> MVPs and newsgroup users. I thank all of you who have made the
>> newsgroups, anti-malware websites and dedicated mailing lists into
>> such a wonderful resource.
>>
>> IMPORTANT: Before trying to remove spyware, download a copy of
>> LSPFIX from the URL below - some malware can kill your internet
>> connection when it is removed, and this software should get things
>> going for you again: http://www.cexx.org/lspfix.htm
>>
>> IMPORTANT: After obtaining the software below, make sure you check
>> for updates and then run the programmes in safe mode.
>>
>> You can go to the link below to check your system for parasites
>> (supplied by Doxdesk.com):
>> http://inetexplorer.mvps.org/parasite.htm
>>
>> Malware removal (beginners guide):
>>
>> First, go to Control Panel, add/remove programs. Check for malware
>> entries and use the uninstall programs.
>>
>> Second, get AdAware. [..Warning: AdAware is now version 6.181. All
>> previous versions are NO LONGER SUPPORTED and will not be updated...]
>>
>> AdAware is available at www.lavasoft.de. Make sure you check for
>> updates every time you use it.
>>
>> To be most effective, you must run AdAware while Windows is in safe
>> mode.
>>
>> Modern malware uses more than one process, and these processes are
>> 'co-dependent'. In other words, when one processes detects that the
>> other has been shut down, it automatically restarts its sibling,
>> often using a different name.
>>
>> Disable the ability of suspect processes to start automatically by
>> using MSCONFIG (startup tab) before booting into safe mode. Use the
>> information at the URL below as a guide:
>>
>> http://www2.whidbey.com/djdenham/Uncheck.htm
>>
>> Reboot your computer and hold down the F8 key until the boot menu
>> options appear. Select 'safe mode'. After you are in safe mode,
>> check to make sure the suspect processes did not start up. If they
>> did start up, we are going to have to track down *where* they are
>> coming from before going any further. An experienced computer
>> technician can use programme such as AutoStart Viewer for in-depth
>> diagnosis: http://www.diamondcs.com.au/index.php?page=asviewer
>>
>> While still in safe mode, and after you have shut down as many
>> malware processes as possible, start AdAware. AdAware, when run
>> using default settings, simply does not cope with new 'intelligent'
>> malware. Make sure 'activate in depth scan' is enabled. Select
>> 'use custom scanning options' and then click on the 'customize'
>> button. Turn on the following scan options - scan within archives,
>> active processes, registry (including deep scan), IE favorites and
>> hosts file. You must also turn on the following option via the
>> 'tweak' button:
>>
>> Cleaning engine: 'automatically try to unregister objects prior to
>> deletion'
>>
>> IMPORTANT: Before letting AdAware delete malware, write down on a
>> piece of paper exactly where the malware is stored. You will need
>> to delete those directories after AdAware has done its work, but
>> ONLY IF IT IS NOT A STANDARD WINDOWS DIRECTORY.
>>
>> After running AdAware, run it again, this time using the option
>> 'select drives/folders to scan'. Click on 'select'. Scan your
>> entire hard drive. Also do the following:
>>
>> Empty your IE cache and your other temporary file folders, eg:
>> c:\windows\temp (if using Windows 98) or C:\Documents and
>> Settings\<name>\Local Settings\Temp (the path to your temp folder
>> will change depending on your name) - sometimes programmes can be
>> hidden in there - watch out for mysterious *.exe files or *.dll
>> files in those folders.
>>
>> Go to IE Tools, Internet Options, Temporary Internet Files {Settings
>> Button}, View Objects, Downloaded Programme Files. Check for unusual
>> objects there.
>>
>> Go to IE Tools, Internet Options, Accessibility. Make sure there is
>> no style sheet chosen (under User Style Sheet - format documents
>> using my style sheet). If the option is turned on, turn it OFF.
>>
>> It is possible to turn off third party extensions (Enable third-party
>> browser extensions (requires restart) at IE tools, internet options,
>> advanced) to disable *all* plug-ins but troubleshooting will be
>> difficult and it is only a BANDAID. Nothing gets fixed. There is
>> software that depends on 'third party browser extensions" to work,
>> including Acrobat, Microsoft Money, and many other programmes.
>>
>> Once your computer is clean, and if it applies to your operating
>> system, create a new restore point. Your old ones may, of course,
>> be infected with the malware and therefore cannot be used. Run disk
>> cleanup to remove old restore points (if you operating system has
>> this option you will find it on the 'more options' tab of the disk
>> cleanup utility).
>>
>> If you are still having problems:
>>
>> You can go to the link below to check your system for parasites and
>> hopefully identify your problem (supplied by Doxdesk.com):
>>
>> http://inetexplorer.mvps.org/parasite.htm
>>
>> Download and run the latest version of "Cool Web Shredder"
>> http://www.merijn.org/files/CWShredder.exe
>>
>> The more experienced user can try Spybot. Again, it is a free
>> programme which can be downloaded from: http://spybot.eon.net.au/.
>> Warning: it is NOT a good programme for the inexperienced. If you
>> want to use this programme, please get the advice of those more
>> experienced before 'fixing' anything that it finds.
>>
>> Another excellent programme that allows you to examine your system
>> and *create a results log for experts to examine* is HijackThis,
>> available from: http://209.133.47.12/~merijn/files/HijackThis.exe
>> (direct download)
>>
>> MS have released a limited KB article regarding what they call
>> 'deceptive software'.
>> http://support.microsoft.com/default.aspx?scid=kb;EN-US;827315
>>
>> Here is advice specific to:
>>
>> home page hijackings
>> http://inetexplorer.mvps.org/answers.htm#home_page
>>
>> pop-up ads
>> http://inetexplorer.mvps.org/data/popup.htm
>>
>> search engine hijackings
>> http://inetexplorer.mvps.org/answers4.htm#search_engine
>>
>>
>> --
>> Hyperlinks are used to ensure advice remains current
>> _______________________________________
>> Sandi - Microsoft MVP since 1999 (IE/OE)
>> http://inetexplorer.mvps.org/
>>
>>
>>
>>
>> CR wrote:
>>> Hi Sandi,
>>>
>>> I have tried the advice in the link you posted - it does not work.
>>> Any other suggestions?
>>>
>>> Thanks,
>>> CR
>>>
>>>
>>> "Sandi - Microsoft MVP" > wrote in message
>>> ...
>>>> Overfull/corrupt cache. Create a new one as per the instructions at
>>>> the URL below:
>>>> http://inetexplorer.mvps.org/answers_8.htm#deltree
>>>>
>>>> --
>>>> Hyperlinks are used to ensure advice remains current
>>>> _______________________________________
>>>> Sandi - Microsoft MVP since 1999 (IE/OE)
>>>> http://inetexplorer.mvps.org/
>>>>
>>>>
>>>>
>>>> CR wrote:
>>>>> Hi,
>>>>>
>>>>> I run win98se on a computer that's connected to a simple
>>>>> peer-to-peer lan through which an ADSL connection is shared. All
>>>>> works well when browsing the internet until after some time. Then
>>>>> browsing is tedious as I have to refresh the page in Internet
>>>>> Explorer a few times to load the page. Otherwise, IE behaves as if
>>>>> there is no internet connection eg. tries to search on popular
>>>>> URL's such as www.yahoo.com or displays the typical "cannot find
>>>>> server" page. Also, Outlook Express tends to not download messages
>>>>> from some accounts. OE will get mail from most (not all) POP
>>>>> accounts and almost always fail to get mail from a Hotmail
>>>>> account.
>>>>>
>>>>> Other times, especially after restarting all works well. Links are
>>>>> accessed as soon as I click on them. Email is downloaded properly
>>>>> on all accounts.
>>>>>
>>>>> Is it a problem of depleted resources? Is it a networking issue?
>>>>> Any suggestions as to the cause of the problem and how to solve
>>>>> it would be greatly appreciated.
>>>>>
>>>>> CRI

June 21st 04, 10:31 PM

Hi Sandi,

I still haven't found a cause for the problem yet. Nevertheless, thanks for
the help offered.

CR

"Sandi - Microsoft MVP" > wrote in message
...
> I really don't know; assuming you really have tried *everything* and not
> just bits and pieces, that's my entire repertoire.
>
> --
> Hyperlinks are used to ensure advice remains current
> _______________________________________
> Sandi - Microsoft MVP since 1999 (IE/OE)
> http://inetexplorer.mvps.org/
>
>
>
> CR wrote:
> > Hi Sandi,
> >
> > I've checked that already. There is no malware installed on this
> > computer. What else could be the cause?
> >
> > CR
> >
> >
> > "Sandi - Microsoft MVP" > wrote in message
> > ...
> >> Check for malware:
> >>
> >> There are many people who have helped this FAQ improve over time -
> >> MVPs and newsgroup users. I thank all of you who have made the
> >> newsgroups, anti-malware websites and dedicated mailing lists into
> >> such a wonderful resource.
> >>
> >> IMPORTANT: Before trying to remove spyware, download a copy of
> >> LSPFIX from the URL below - some malware can kill your internet
> >> connection when it is removed, and this software should get things
> >> going for you again: http://www.cexx.org/lspfix.htm
> >>
> >> IMPORTANT: After obtaining the software below, make sure you check
> >> for updates and then run the programmes in safe mode.
> >>
> >> You can go to the link below to check your system for parasites
> >> (supplied by Doxdesk.com):
> >> http://inetexplorer.mvps.org/parasite.htm
> >>
> >> Malware removal (beginners guide):
> >>
> >> First, go to Control Panel, add/remove programs. Check for malware
> >> entries and use the uninstall programs.
> >>
> >> Second, get AdAware. [..Warning: AdAware is now version 6.181. All
> >> previous versions are NO LONGER SUPPORTED and will not be updated...]
> >>
> >> AdAware is available at www.lavasoft.de. Make sure you check for
> >> updates every time you use it.
> >>
> >> To be most effective, you must run AdAware while Windows is in safe
> >> mode.
> >>
> >> Modern malware uses more than one process, and these processes are
> >> 'co-dependent'. In other words, when one processes detects that the
> >> other has been shut down, it automatically restarts its sibling,
> >> often using a different name.
> >>
> >> Disable the ability of suspect processes to start automatically by
> >> using MSCONFIG (startup tab) before booting into safe mode. Use the
> >> information at the URL below as a guide:
> >>
> >> http://www2.whidbey.com/djdenham/Uncheck.htm
> >>
> >> Reboot your computer and hold down the F8 key until the boot menu
> >> options appear. Select 'safe mode'. After you are in safe mode,
> >> check to make sure the suspect processes did not start up. If they
> >> did start up, we are going to have to track down *where* they are
> >> coming from before going any further. An experienced computer
> >> technician can use programme such as AutoStart Viewer for in-depth
> >> diagnosis: http://www.diamondcs.com.au/index.php?page=asviewer
> >>
> >> While still in safe mode, and after you have shut down as many
> >> malware processes as possible, start AdAware. AdAware, when run
> >> using default settings, simply does not cope with new 'intelligent'
> >> malware. Make sure 'activate in depth scan' is enabled. Select
> >> 'use custom scanning options' and then click on the 'customize'
> >> button. Turn on the following scan options - scan within archives,
> >> active processes, registry (including deep scan), IE favorites and
> >> hosts file. You must also turn on the following option via the
> >> 'tweak' button:
> >>
> >> Cleaning engine: 'automatically try to unregister objects prior to
> >> deletion'
> >>
> >> IMPORTANT: Before letting AdAware delete malware, write down on a
> >> piece of paper exactly where the malware is stored. You will need
> >> to delete those directories after AdAware has done its work, but
> >> ONLY IF IT IS NOT A STANDARD WINDOWS DIRECTORY.
> >>
> >> After running AdAware, run it again, this time using the option
> >> 'select drives/folders to scan'. Click on 'select'. Scan your
> >> entire hard drive. Also do the following:
> >>
> >> Empty your IE cache and your other temporary file folders, eg:
> >> c:\windows\temp (if using Windows 98) or C:\Documents and
> >> Settings\<name>\Local Settings\Temp (the path to your temp folder
> >> will change depending on your name) - sometimes programmes can be
> >> hidden in there - watch out for mysterious *.exe files or *.dll
> >> files in those folders.
> >>
> >> Go to IE Tools, Internet Options, Temporary Internet Files {Settings
> >> Button}, View Objects, Downloaded Programme Files. Check for unusual
> >> objects there.
> >>
> >> Go to IE Tools, Internet Options, Accessibility. Make sure there is
> >> no style sheet chosen (under User Style Sheet - format documents
> >> using my style sheet). If the option is turned on, turn it OFF.
> >>
> >> It is possible to turn off third party extensions (Enable third-party
> >> browser extensions (requires restart) at IE tools, internet options,
> >> advanced) to disable *all* plug-ins but troubleshooting will be
> >> difficult and it is only a BANDAID. Nothing gets fixed. There is
> >> software that depends on 'third party browser extensions" to work,
> >> including Acrobat, Microsoft Money, and many other programmes.
> >>
> >> Once your computer is clean, and if it applies to your operating
> >> system, create a new restore point. Your old ones may, of course,
> >> be infected with the malware and therefore cannot be used. Run disk
> >> cleanup to remove old restore points (if you operating system has
> >> this option you will find it on the 'more options' tab of the disk
> >> cleanup utility).
> >>
> >> If you are still having problems:
> >>
> >> You can go to the link below to check your system for parasites and
> >> hopefully identify your problem (supplied by Doxdesk.com):
> >>
> >> http://inetexplorer.mvps.org/parasite.htm
> >>
> >> Download and run the latest version of "Cool Web Shredder"
> >> http://www.merijn.org/files/CWShredder.exe
> >>
> >> The more experienced user can try Spybot. Again, it is a free
> >> programme which can be downloaded from: http://spybot.eon.net.au/.
> >> Warning: it is NOT a good programme for the inexperienced. If you
> >> want to use this programme, please get the advice of those more
> >> experienced before 'fixing' anything that it finds.
> >>
> >> Another excellent programme that allows you to examine your system
> >> and *create a results log for experts to examine* is HijackThis,
> >> available from: http://209.133.47.12/~merijn/files/HijackThis.exe
> >> (direct download)
> >>
> >> MS have released a limited KB article regarding what they call
> >> 'deceptive software'.
> >> http://support.microsoft.com/default.aspx?scid=kb;EN-US;827315
> >>
> >> Here is advice specific to:
> >>
> >> home page hijackings
> >> http://inetexplorer.mvps.org/answers.htm#home_page
> >>
> >> pop-up ads
> >> http://inetexplorer.mvps.org/data/popup.htm
> >>
> >> search engine hijackings
> >> http://inetexplorer.mvps.org/answers4.htm#search_engine
> >>
> >>
> >> --
> >> Hyperlinks are used to ensure advice remains current
> >> _______________________________________
> >> Sandi - Microsoft MVP since 1999 (IE/OE)
> >> http://inetexplorer.mvps.org/
> >>
> >>
> >>
> >>
> >> CR wrote:
> >>> Hi Sandi,
> >>>
> >>> I have tried the advice in the link you posted - it does not work.
> >>> Any other suggestions?
> >>>
> >>> Thanks,
> >>> CR
> >>>
> >>>
> >>> "Sandi - Microsoft MVP" > wrote in message
> >>> ...
> >>>> Overfull/corrupt cache. Create a new one as per the instructions at
> >>>> the URL below:
> >>>> http://inetexplorer.mvps.org/answers_8.htm#deltree
> >>>>
> >>>> --
> >>>> Hyperlinks are used to ensure advice remains current
> >>>> _______________________________________
> >>>> Sandi - Microsoft MVP since 1999 (IE/OE)
> >>>> http://inetexplorer.mvps.org/
> >>>>
> >>>>
> >>>>
> >>>> CR wrote:
> >>>>> Hi,
> >>>>>
> >>>>> I run win98se on a computer that's connected to a simple
> >>>>> peer-to-peer lan through which an ADSL connection is shared. All
> >>>>> works well when browsing the internet until after some time. Then
> >>>>> browsing is tedious as I have to refresh the page in Internet
> >>>>> Explorer a few times to load the page. Otherwise, IE behaves as if
> >>>>> there is no internet connection eg. tries to search on popular
> >>>>> URL's such as www.yahoo.com or displays the typical "cannot find
> >>>>> server" page. Also, Outlook Express tends to not download messages
> >>>>> from some accounts. OE will get mail from most (not all) POP
> >>>>> accounts and almost always fail to get mail from a Hotmail
> >>>>> account.
> >>>>>
> >>>>> Other times, especially after restarting all works well. Links are
> >>>>> accessed as soon as I click on them. Email is downloaded properly
> >>>>> on all accounts.
> >>>>>
> >>>>> Is it a problem of depleted resources? Is it a networking issue?
> >>>>> Any suggestions as to the cause of the problem and how to solve
> >>>>> it would be greatly appreciated.
> >>>>>
> >>>>> CRI
>