EXPLORER caused an invalid page fault in module KERNEL32.DLL at 0177:bff9dba7

[Philip Lim]

Hello
I'm using Win98 (1st edition), 512MB RAM, USB drivers downloaded from the
USB's company website.
I have a little problem, when closing down the shot cut folder of the files,
after I did a drag and drop an Excel (Office 2000) file from C:\ to USB
drive,
the "EXPLORER caused an invalid page fault in module KERNEL32.DLL at
0177:bff9dba7" pops up.
This pop-up does it when ever it likes doing it, but not each and everytime.
Please help me not to getting this pop-up.
Thanks.
Philip

[PA Bear]

You may need new video drivers. Check the website of your video board or
computer manufacturer. Meanwhile, you can do the following:

1. Use the default mouse pointers.

2. Turn down your color depth. (Right click the desktop and choose
Properties | Appearance | Settings) Some people find that increasing color
depth helps.

3. Turn down your graphics hardware acceleration. (Start | Settings |
Control Panel | System | Performance | Graphics button) You will see
little, if any, performance degradation.

4. Turn off your desktop wallpaper.

If these make the problem go away you need new video drivers.

Also check your system for "hijackware":

Dealing with Hijackware
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/Darnit.htm#tshoot
http://aumha.org/a/parasite.htm

You *must* seek updates for Ad-Aware, Spybot, etc., before each and every
use, even "right out of the box". But even then, they can't catch
everything. When all else fails, HijackThis
(http://www.merijn.org/files/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware. **Post
your files to http://forums.spywareinfo.com/ or the Spyware forum at
http://forum.aumha.org/ for expert analysis, not here.**

Also update your virus definitions and then run a full system scan. From
now on, do both daily.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (Shell, IE/OE) & Security


Philip Lim wrote:
> Hello
> I'm using Win98 (1st edition), 512MB RAM, USB drivers downloaded from the
> USB's company website.
> I have a little problem, when closing down the shot cut folder of the
> files, after I did a drag and drop an Excel (Office 2000) file from C:\
> to USB drive,
> the "EXPLORER caused an invalid page fault in module KERNEL32.DLL at
> 0177:bff9dba7" pops up.
> This pop-up does it when ever it likes doing it, but not each and
> everytime. Please help me not to getting this pop-up.
> Thanks.
> Philip