¿¿¿AVG 7 update problem???

[Dabeez]

Is anyone else experiencing an updating problem with AVG 7 ? For the last
few days when trying to update AVG from the check for updates> internet
button, I get "Internet connection has failed. Please check your internet
connection settings". The only way to get the updates is to download the
update files onto my hard drive, and to point AVG to these downloaded files.
I've been searching for someway of contacting Grisoft but I'm not entitled,
being a free user. The Grisoft forums >>
http://forum.grisoft.cz/freeforum/read.php?1,19780,backpage= <<suggest
server congestion, but some people are having the same problem for weeks,
now. Can someone shed some light on this situation?

[Mart]

My 'guess' is that you have their Free version. If you look at their WEB
page, there is an interesting note in their 'Buy AVG' box.

"Are you interested in 24/7 technical support
***and guaranteed faster downloads?***
Buy AVG Professional - two year subscription ....

Maybe that could explain things <g>

Mart



"Dabeez" > wrote in message
...
> Is anyone else experiencing an updating problem with AVG 7 ? For the last
> few days when trying to update AVG from the check for updates> internet
> button, I get "Internet connection has failed. Please check your internet
> connection settings". The only way to get the updates is to download the
> update files onto my hard drive, and to point AVG to these downloaded
> files.
> I've been searching for someway of contacting Grisoft but I'm not
> entitled,
> being a free user. The Grisoft forums >>
> http://forum.grisoft.cz/freeforum/read.php?1,19780,backpage= <<suggest
> server congestion, but some people are having the same problem for weeks,
> now. Can someone shed some light on this situation?

[siljaline]

"Dabeez" wrote:
> Is anyone else experiencing an updating problem with AVG 7 ? For the last
> few days when trying to update AVG from the check for updates> internet
> button, I get "Internet connection has failed. Please check your internet
> connection settings". The only way to get the updates is to download the
> update files onto my hard drive, and to point AVG to these downloaded files.
> I've been searching for someway of contacting Grisoft but I'm not entitled,
> being a free user. The Grisoft forums >>
> http://forum.grisoft.cz/freeforum/read.php?1,19780,backpage= <<suggest
> server congestion, but some people are having the same problem for weeks,
> now. Can someone shed some light on this situation?

http://www.mvps.org/winhelp2002/avg7.htm

HTH
Silj

--
siljaline

MS - MVP Windows (IE/OE) & Security (AH-VSOP)
__________________________________________
Security Tools Updates
http://aumha.net/viewforum.php?f=31

(Reply to group, as return address
is invalid - that we may all benefit)

[Dabeez]

Thanks for all replies. It seems that the problem started after upgrading to
version 7. Narrow bandwidth, less servers available, who knows it might even
be a marketing strategy to make people convert to the paid version. Thanks,

"Dabeez" wrote:

> Is anyone else experiencing an updating problem with AVG 7 ? For the last
> few days when trying to update AVG from the check for updates> internet
> button, I get "Internet connection has failed. Please check your internet
> connection settings". The only way to get the updates is to download the
> update files onto my hard drive, and to point AVG to these downloaded files.
> I've been searching for someway of contacting Grisoft but I'm not entitled,
> being a free user. The Grisoft forums >>
> http://forum.grisoft.cz/freeforum/read.php?1,19780,backpage= <<suggest
> server congestion, but some people are having the same problem for weeks,
> now. Can someone shed some light on this situation?

[siljaline]

"Dabeez" wrote:
> Thanks for all replies. It seems that the problem started after upgrading to
> version 7. Narrow bandwidth, less servers available, who knows it might even
> be a marketing strategy to make people convert to the paid version. Thanks,
>

If I'm not mistaken, AVG free and pro share 'some' of the same servers.
I don't run it *currently* but I'm sure that's the case.
Just server traffic - as is the case with many update servers, wait until there's
less congestion to update without any issues. :-)

Silj

--
siljaline

MS - MVP Windows (IE/OE) & Security (AH-VSOP)
__________________________________________
Security Tools Updates
http://aumha.net/viewforum.php?f=31

(Reply to group, as return address
is invalid - that we may all benefit)

[Joan Archer]

Had trouble with my daughters machine until this morning then it updated
without a problem so I'm putting it down to server overload <g>
Joan

Dabeez wrote:
> Is anyone else experiencing an updating problem with AVG 7 ? For the last
> few days when trying to update AVG from the check for updates> internet
> button, I get "Internet connection has failed. Please check your internet
> connection settings". The only way to get the updates is to download the
> update files onto my hard drive, and to point AVG to these downloaded files.
> I've been searching for someway of contacting Grisoft but I'm not entitled,
> being a free user. The Grisoft forums >>
> http://forum.grisoft.cz/freeforum/read.php?1,19780,backpage= <<suggest
> server congestion, but some people are having the same problem for weeks,
> now. Can someone shed some light on this situation?

[Dabeez]

Thank again for your responses. I finally got through just a little while
ago after two weeks and many tries. I hope it won't be like this on the next
update. Fingers Crossed...

"siljaline" wrote:

> "Dabeez" wrote:
> > Thanks for all replies. It seems that the problem started after upgrading to
> > version 7. Narrow bandwidth, less servers available, who knows it might even
> > be a marketing strategy to make people convert to the paid version. Thanks,
> >
>
> If I'm not mistaken, AVG free and pro share 'some' of the same servers.
> I don't run it *currently* but I'm sure that's the case.
> Just server traffic - as is the case with many update servers, wait until there's
> less congestion to update without any issues. :-)
>
> Silj
>
> --
> siljaline
>
> MS - MVP Windows (IE/OE) & Security (AH-VSOP)
> __________________________________________
> Security Tools Updates
> http://aumha.net/viewforum.php?f=31
>
> (Reply to group, as return address
> is invalid - that we may all benefit)
>
>
>

[Shane]

Yes, I've been having the problem. Version 6 also did for about a month last
year. Notably it is just the updates that seem to suffer this congestion.
You can manually download them easily enough from here:
http://www.grisoft.com/us/us_updt7.php

I'm guessing that's what Silj's link points you at anyway?


Shane


"Dabeez" > wrote in message
...
> Thank again for your responses. I finally got through just a little while
> ago after two weeks and many tries. I hope it won't be like this on the
next
> update. Fingers Crossed...
>
> "siljaline" wrote:
>
> > "Dabeez" wrote:
> > > Thanks for all replies. It seems that the problem started after
upgrading to
> > > version 7. Narrow bandwidth, less servers available, who knows it
might even
> > > be a marketing strategy to make people convert to the paid version.
Thanks,
> > >
> >
> > If I'm not mistaken, AVG free and pro share 'some' of the same servers.
> > I don't run it *currently* but I'm sure that's the case.
> > Just server traffic - as is the case with many update servers, wait
until there's
> > less congestion to update without any issues. :-)
> >
> > Silj
> >
> > --
> > siljaline
> >
> > MS - MVP Windows (IE/OE) & Security (AH-VSOP)
> > __________________________________________
> > Security Tools Updates
> > http://aumha.net/viewforum.php?f=31
> >
> > (Reply to group, as return address
> > is invalid - that we may all benefit)
> >
> >
> >

[SG]

Joan,

I'm not :>)
A few months back we had trouble for about two days then things cleared =
up. I wrote that off as server overload. For the last two weeks and now =
going on the third it has timed out. I don't know what the problem is, =
but I don't believe overload is it. I've tried many times day and night =
and the same thing happens. Sometimes it will find the updates but then =
time out once you choose to download. Guess their website for =
downloading is the best we can do for now.

All the best,
--=20
George Aker aka SG
NOTE: Please post to the group...email is invalid.
THE PARASITE FIGHT
http://aumha.org/a/quickfix.htm




"Joan Archer" > wrote in message =
...
> Had trouble with my daughters machine until this morning then it =
updated=20
> without a problem so I'm putting it down to server overload <g>
> Joan
>=20
> Dabeez wrote:
> > Is anyone else experiencing an updating problem with AVG 7 ? For =
the last=20
> > few days when trying to update AVG from the check for updates> =
internet=20
> > button, I get "Internet connection has failed. Please check your =
internet=20
> > connection settings". The only way to get the updates is to download =
the=20
> > update files onto my hard drive, and to point AVG to these =
downloaded files.=20
> > I've been searching for someway of contacting Grisoft but I'm not =
entitled,=20
> > being a free user. The Grisoft forums >> =20
> > http://forum.grisoft.cz/freeforum/read.php?1,19780,backpage=3D =
<<suggest=20
> > server congestion, but some people are having the same problem for =
weeks,=20
> > now. Can someone shed some light on this situation?

[Mart]

George, "server overload" or not, the problem certainly appears to be at
'their end' <g> We are all suffering from it (at least with the Free
version?)

Just be patient, no doubt it will eventually clear up. I'm sure that Grisoft
must be aware of it. (Now there's confidence!)

Mart


"SG" > wrote in message
...
Joan,

I'm not :>)
A few months back we had trouble for about two days then things cleared up.
I wrote that off as server overload. For the last two weeks and now going on
the third it has timed out. I don't know what the problem is, but I don't
believe overload is it. I've tried many times day and night and the same
thing happens. Sometimes it will find the updates but then time out once you
choose to download. Guess their website for downloading is the best we can
do for now.

All the best,
--
George Aker aka SG
NOTE: Please post to the group...email is invalid.
THE PARASITE FIGHT
http://aumha.org/a/quickfix.htm




"Joan Archer" > wrote in message
...
> Had trouble with my daughters machine until this morning then it updated
> without a problem so I'm putting it down to server overload <g>
> Joan
>
> Dabeez wrote:
> > Is anyone else experiencing an updating problem with AVG 7 ? For the
> > last
> > few days when trying to update AVG from the check for updates> internet
> > button, I get "Internet connection has failed. Please check your
> > internet
> > connection settings". The only way to get the updates is to download the
> > update files onto my hard drive, and to point AVG to these downloaded
> > files.
> > I've been searching for someway of contacting Grisoft but I'm not
> > entitled,
> > being a free user. The Grisoft forums >>
> > http://forum.grisoft.cz/freeforum/read.php?1,19780,backpage=
> > <<suggest
> > server congestion, but some people are having the same problem for
> > weeks,
> > now. Can someone shed some light on this situation?

[Joan Archer]

Mart I know there are a lot of people in a.c.v and a.c.a.v reporting
problems but I just know with Kelly's ME system it only had problems for
a couple of days then updated OK.
Joan

Mart wrote:
> George, "server overload" or not, the problem certainly appears to be at
> 'their end' <g> We are all suffering from it (at least with the Free
> version?)
>
> Just be patient, no doubt it will eventually clear up. I'm sure that Grisoft
> must be aware of it. (Now there's confidence!)
>
> Mart
>

[Mart]

Hi Joan, it seems fairly temperamental here (on broadband too) Some days,
'almost' instant - other days, hours. Sometimes, it just times out - others,
it offers a download - then back around the previous route and I'm sure you
can guess the rest. But e v e n t u a l l y it will complete. No big deal
(yet!) as it's at worst, only a couple of days 'out of date'. And, for a
freebee, its advantages by far outweigh these minor download delays. But I'm
not on dial-up of course <g>

Mart


"Joan Archer" > wrote in message
...
> Mart I know there are a lot of people in a.c.v and a.c.a.v reporting
> problems but I just know with Kelly's ME system it only had problems for a
> couple of days then updated OK.
> Joan
>
> Mart wrote:
>> George, "server overload" or not, the problem certainly appears to be at
>> 'their end' <g> We are all suffering from it (at least with the Free
>> version?)
>>
>> Just be patient, no doubt it will eventually clear up. I'm sure that
>> Grisoft must be aware of it. (Now there's confidence!)
>>
>> Mart
>>

[Shane]

Me, I'm just about sick of it. If a program update isn't critical it's
unnecessary. If it is critical, two days is too long.


Shane


"Mart" > wrote in message
...
> Hi Joan, it seems fairly temperamental here (on broadband too) Some days,
> 'almost' instant - other days, hours. Sometimes, it just times out -
> others, it offers a download - then back around the previous route and I'm
> sure you can guess the rest. But e v e n t u a l l y it will complete.
> No big deal (yet!) as it's at worst, only a couple of days 'out of date'.
> And, for a freebee, its advantages by far outweigh these minor download
> delays. But I'm not on dial-up of course <g>
>
> Mart
>
>
> "Joan Archer" > wrote in message
> ...
>> Mart I know there are a lot of people in a.c.v and a.c.a.v reporting
>> problems but I just know with Kelly's ME system it only had problems for
>> a couple of days then updated OK.
>> Joan
>>
>> Mart wrote:
>>> George, "server overload" or not, the problem certainly appears to be at
>>> 'their end' <g> We are all suffering from it (at least with the Free
>>> version?)
>>>
>>> Just be patient, no doubt it will eventually clear up. I'm sure that
>>> Grisoft must be aware of it. (Now there's confidence!)
>>>
>>> Mart
>>>
>
>

[Mart]

Point taken Shane, but being a born optimistic cheapskate <g> I'm just
patiently waiting for Grisoft to fix it. I don't know if it also happens
with the Pro version, but if it does, then I would be very surprised if it
isn't fixed soon <bg> The expression 'voting with your wallet' springs to
mind.

Mart


"Shane" > wrote in message
...
> Me, I'm just about sick of it. If a program update isn't critical it's
> unnecessary. If it is critical, two days is too long.
>
>
> Shane
>
>
> "Mart" > wrote in message
> ...
>> Hi Joan, it seems fairly temperamental here (on broadband too) Some days,
>> 'almost' instant - other days, hours. Sometimes, it just times out -
>> others, it offers a download - then back around the previous route and
>> I'm sure you can guess the rest. But e v e n t u a l l y it will
>> complete. No big deal (yet!) as it's at worst, only a couple of days 'out
>> of date'. And, for a freebee, its advantages by far outweigh these minor
>> download delays. But I'm not on dial-up of course <g>
>>
>> Mart
>>
>>
>> "Joan Archer" > wrote in message
>> ...
>>> Mart I know there are a lot of people in a.c.v and a.c.a.v reporting
>>> problems but I just know with Kelly's ME system it only had problems for
>>> a couple of days then updated OK.
>>> Joan
>>>
>>> Mart wrote:
>>>> George, "server overload" or not, the problem certainly appears to be
>>>> at 'their end' <g> We are all suffering from it (at least with the Free
>>>> version?)
>>>>
>>>> Just be patient, no doubt it will eventually clear up. I'm sure that
>>>> Grisoft must be aware of it. (Now there's confidence!)
>>>>
>>>> Mart
>>>>
>>
>>
>
>

[Joan Archer]

The only machine that has it installed is Kelly's ME box and it has only
been quite recent that just the one time it wouldn't download for a
couple of days. I'm also on broadband now with the 3 machines here
networked with a wireless router, all running different AV's, John has
XPSP2 with eTrust and I have XPSP2 with NOD32.
Joan

Mart wrote:
> Hi Joan, it seems fairly temperamental here (on broadband too) Some days,
> 'almost' instant - other days, hours. Sometimes, it just times out - others,
> it offers a download - then back around the previous route and I'm sure you
> can guess the rest. But e v e n t u a l l y it will complete. No big deal
> (yet!) as it's at worst, only a couple of days 'out of date'. And, for a
> freebee, its advantages by far outweigh these minor download delays. But I'm
> not on dial-up of course <g>
>
> Mart

[Mart]

Hi Joan, yet another 'fail' earlier this morning (server couldn't connect -
or similar wording) Then about an hour or so later I tried again very
sluggish response eventually offered 'today's' update - again very slow to
respond - but when it did, it d/led a few hundred Kb in a few seconds and
completed normally.

It seems to 'take its time' establishing the download - but when it does,
then it behaves normally. This is a typical daily behaviour now here.

As I said earlier, I can live with that, as it's free, but I'd be somewhat
concerned if I was paying for the Pro version. There certainly seem to be
issues at "their end". Then again, it *may* be OK with the Pro version <g>

Mart


"Joan Archer" > wrote in message
...
> The only machine that has it installed is Kelly's ME box and it has only
> been quite recent that just the one time it wouldn't download for a couple
> of days. I'm also on broadband now with the 3 machines here networked with
> a wireless router, all running different AV's, John has XPSP2 with eTrust
> and I have XPSP2 with NOD32.
> Joan
>
> Mart wrote:
>> Hi Joan, it seems fairly temperamental here (on broadband too) Some days,
>> 'almost' instant - other days, hours. Sometimes, it just times out -
>> others, it offers a download - then back around the previous route and
>> I'm sure you can guess the rest. But e v e n t u a l l y it will
>> complete. No big deal (yet!) as it's at worst, only a couple of days 'out
>> of date'. And, for a freebee, its advantages by far outweigh these minor
>> download delays. But I'm not on dial-up of course <g>
>>
>> Mart

[Joan Archer]

I see what you mean, just been to try Kelly's. Connected brought up the
box to say what it would be installing I clicked OK, nothing then it
said closing connection, waited received answer and wooooooooosh updated
and installed no problem <g>
At least with her connection it is behind a router firewall plus ZA so
for now no worries as such.
Joan

Mart wrote:
> Hi Joan, yet another 'fail' earlier this morning (server couldn't connect -
> or similar wording) Then about an hour or so later I tried again very
> sluggish response eventually offered 'today's' update - again very slow to
> respond - but when it did, it d/led a few hundred Kb in a few seconds and
> completed normally.
>
> It seems to 'take its time' establishing the download - but when it does,
> then it behaves normally. This is a typical daily behaviour now here.
>
> As I said earlier, I can live with that, as it's free, but I'd be somewhat
> concerned if I was paying for the Pro version. There certainly seem to be
> issues at "their end". Then again, it *may* be OK with the Pro version <g>
>
> Mart

[SG]

From their website....

These are some of the great additional features that you can get in the
Professional Edition:
Access to guaranteed high-speed servers for downloading updates and program
upgrades

All the best,
--
George Aker aka SG
Google is your friend www.google.com
Anything else is just a search engine

[Mart]

Indeed George! - I made that (cynical?) point earlier in this thread in my
reply on the 28th Feb <g>

Mart


"SG" > wrote in message
...
> From their website....
>
> These are some of the great additional features that you can get in the
> Professional Edition:
> Access to guaranteed high-speed servers for downloading updates and
> program
> upgrades
>
> All the best,
> --
> George Aker aka SG
> Google is your friend www.google.com
> Anything else is just a search engine
>
>

[Mart]

Just an observation here - but has anyone else noticed the improvement in
the response speeds of 'updates' (for the Free version at least) over the
past couple of days?

Maybe Grisoft do listen <g>

Mart

[SG]

Mart,

Yes they are much improved and so far no problems with updates.

All the best,
--
George Aker aka SG
Google is your friend www.google.com
Anything else is just a search engine

"Mart" > wrote in message
...
> Just an observation here - but has anyone else noticed the improvement in
> the response speeds of 'updates' (for the Free version at least) over the
> past couple of days?
>
> Maybe Grisoft do listen <g>
>
> Mart
>
>

[Bobbie]

Updating AVG 7.0 Free isn't that big a mystery. If it won't update right
from the program while you're online, just go to their webpage -
http://www.grisoft.com/us/us_updt7.php
scroll down and decide which of the two Differential updates you can use.
Save it to your hard drive in a folder you can identify. Open AVG, go to
Control Center - Update Manager - Properties. Remove the checkmark next to
"Do not ask for the update source" and then Apply and OK Click on Check for
Updates and when prompted, choose Folder instead of Internet - point the way
to the folder that has the file and away it goes.

Works every time.

Bobbie