frozen mouse

[AEA]

My mouse (logitech optical mouse) and keyboard randomly freeze. I check the
device manager and the mouse has disappeared from the hardware list. Next to
usb human interface in the list there is a red x, usually it has a green
question mark.

The mouse works briefly if I click refresh in the device manager. It works
longer if I reboot.

Tech support wants me to reinstall windows, maybe someone out there knows
more than Dell tech support???

Thanks.

[Noel Paton]

Try this
Reboot to Safe Mode (you'll probably need to use a PS2 mouse for this, or an
adapter on your USB mouse)
Open Device Manager
Remove ALL USB devices
Remove ALL Mouse devices
Remove ALL USB Host Controllers
Remove ALL error-flagged devices
Reboot to Normal Mode - Windows will reinstall required drivers, hopefully
curing your problem.

--
Noel Paton (MS-MVP 2002-2005, Windows)

Nil Carborundum Illegitemi
http://www.btinternet.com/~winnoel/millsrpch.htm
http://tinyurl.com/6oztj

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's

"AEA" > wrote in message
...
> My mouse (logitech optical mouse) and keyboard randomly freeze. I check
> the
> device manager and the mouse has disappeared from the hardware list. Next
> to
> usb human interface in the list there is a red x, usually it has a green
> question mark.
>
> The mouse works briefly if I click refresh in the device manager. It works
> longer if I reboot.
>
> Tech support wants me to reinstall windows, maybe someone out there knows
> more than Dell tech support???
>
> Thanks.
>

[AEA]

Thanks for you quick response, I'll try it out.

"Noel Paton" wrote:

> Try this
> Reboot to Safe Mode (you'll probably need to use a PS2 mouse for this, or an
> adapter on your USB mouse)
> Open Device Manager
> Remove ALL USB devices
> Remove ALL Mouse devices
> Remove ALL USB Host Controllers
> Remove ALL error-flagged devices
> Reboot to Normal Mode - Windows will reinstall required drivers, hopefully
> curing your problem.
>
> --
> Noel Paton (MS-MVP 2002-2005, Windows)
>
> Nil Carborundum Illegitemi
> http://www.btinternet.com/~winnoel/millsrpch.htm
> http://tinyurl.com/6oztj
>
> Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
>
> "AEA" > wrote in message
> ...
> > My mouse (logitech optical mouse) and keyboard randomly freeze. I check
> > the
> > device manager and the mouse has disappeared from the hardware list. Next
> > to
> > usb human interface in the list there is a red x, usually it has a green
> > question mark.
> >
> > The mouse works briefly if I click refresh in the device manager. It works
> > longer if I reboot.
> >
> > Tech support wants me to reinstall windows, maybe someone out there knows
> > more than Dell tech support???
> >
> > Thanks.
> >
>
>
>