boot problems

[Robert Jacobs]

I have a PC clone with intel pentium4 processor. Recently
started having a problem when booting up. When desktop
displays, the Office tool bar does not display and I get a
white bar above the task bar that is about 1/2" wide and
extends all the way across the display. None of the
programs in the Office tool bar will open. Nor will
the "Start" button bring up any of the menu. When I use
Control alt Delete to restart, the dialogue box opens with
the following message highlighted..."wcpsvit (not
responding). Any advice as to what is causing this
problem? Thanks.

[Brian A.]

You have at least one Adware parasite: PurityScan.b
http://www.kephyr.com/spywarescanner/library/purityscan.b/index.phtml

**It is pertinent to run the update for each program before running to be sure you
have the latest definitions.**
Download/run Cool Web Shredder from:
http://www.spywareinfo.com/~merijn/downloads.html

For Info on Cool Web Search Variants:
http://www.spywareinfo.com/~merijn/cwschronicles.html

Then download/install/run Ad-Aware to detect/rid of any other parasites/spyware that
may be installed. It can be obtained free from:
http://www.lavasoftusa.com/
After installing Ad-Aware, open it and click on the ref update to get the latest
up-to-date ref file, then run Ad-Aware and delete everything it finds.

And/or download/install/run:
Spybot - Search & Destroy:
http://security.kolla.de/index.php?lang=en&page=download
Run it at it's default settings until you learn an know more about it. Spybot S&D is
more of an advanced users tool and changing from the default settings can be
dangerous to the novice user. Items found in the default settings that are RED can
usually be safely removed. If you are unsure of a found item, do not remove it and
ask for help.

If you still have problems, download/run HijackThis from:
http://www.merijn.org/
Do not remove anything with it until you get advice on what to remove, HJThis will
list many apps that are needed along with the bad ones. Removing items listed
hap-hazardly without knowing what they are can/will create a royal mess. Read the
quick start here on how to create a log file that can be copied/pasted into a forum
that can provide assistance on removal of unwanted pests.
http://mjc1.com/mirror/hjt/#quick

Then post the logs to an appropriate NG here where they specialize in
spyware/hijacker removal:
http://forums.spywareinfo.com/

It's also a good idea to have a HOSTS file to block bad sites, scroll to HOSTS File
Manager here:
http://www.mvps.org/PracticallyNerded/Software.htm

Another good app is SpywareBlaster which stops the badboys before they even get a
chance to install:
http://www.javacoolsoftware.com/spywareblaster.html

--
Brian A.

Jack of all trades, Master of none.
One can never truly be a master as there is always more to learn.


"Robert Jacobs" > wrote in message
...
> I have a PC clone with intel pentium4 processor. Recently
> started having a problem when booting up. When desktop
> displays, the Office tool bar does not display and I get a
> white bar above the task bar that is about 1/2" wide and
> extends all the way across the display. None of the
> programs in the Office tool bar will open. Nor will
> the "Start" button bring up any of the menu. When I use
> Control alt Delete to restart, the dialogue box opens with
> the following message highlighted..."wcpsvit (not
> responding). Any advice as to what is causing this
> problem? Thanks.