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View Full Version : Unable to connect, Dial-up networking = 0.0 MB


Daisy
August 29th 04, 09:10 PM
I am unable to connect to AOL from my computer.

AOL tech support helped me diagnose the problem but
couldn't help fix it.

When I go under
Start -> Settings -> Control Panel -> Add/Remove Programs -
> Windows Setup tab -> Communications -> Dial-up Networking

the space required for this is 0.0 MB. It should be more
than this for the internet connection to work and I dont
know how to fix this.

Anyone knows how this can be fixed?

Thanks for help.

Daisy

Mike M
August 29th 04, 09:26 PM
Daisy,

What exact problems are you having? That Dial-Up Networking shows as
needing 0.0 MB is quite correct as installing DUN adds no files but
instead just makes some configuration changes in the registry. So forget
about the 0.0 MB and go ahead and install and then post back and give
details of any problems you are having.
--
Mike Maltby MS-MVP



Daisy > wrote:

> I am unable to connect to AOL from my computer.
>
> AOL tech support helped me diagnose the problem but
> couldn't help fix it.
>
> When I go under
> Start -> Settings -> Control Panel -> Add/Remove Programs -
>> Windows Setup tab -> Communications -> Dial-up Networking
>
> the space required for this is 0.0 MB. It should be more
> than this for the internet connection to work and I dont
> know how to fix this.
>
> Anyone knows how this can be fixed?
>
> Thanks for help.

Daisy
August 29th 04, 09:39 PM
Mike,
Thanks for prompt response.

When I sign on to AOL using Home networking (I have the
AOL broadband and Linksys router), it says trying to
connect using TCP/IP and then displays this message.

Attempt 1) [Home Network 1] The connection to the AOL
Service timed out. (02-04015)

I called up AOL tech support and they said because I have
0.0 MB under the dial-up networking, it doesn't let me
connect.

What am I missing?

Thanks again for your help.

Daisy

>-----Original Message-----
>Daisy,
>
>What exact problems are you having? That Dial-Up
Networking shows as
>needing 0.0 MB is quite correct as installing DUN adds no
files but
>instead just makes some configuration changes in the
registry. So forget
>about the 0.0 MB and go ahead and install and then post
back and give
>details of any problems you are having.
>--
>Mike Maltby MS-MVP

>
>
>Daisy > wrote:
>
>> I am unable to connect to AOL from my computer.
>>
>> AOL tech support helped me diagnose the problem but
>> couldn't help fix it.
>>
>> When I go under
>> Start -> Settings -> Control Panel -> Add/Remove
Programs -
>>> Windows Setup tab -> Communications -> Dial-up
Networking
>>
>> the space required for this is 0.0 MB. It should be more
>> than this for the internet connection to work and I dont
>> know how to fix this.
>>
>> Anyone knows how this can be fixed?
>>
>> Thanks for help.
>
>.
>

Mike M
August 29th 04, 09:55 PM
Daisy I'm sorry but I can't help with AOL problems never having used their
"service" but maybe someone who uses AOL will see your message and be able
to help you.

It does appear though that the AOL support person you spoke to is living
up to the reputation of those at AOL being clueless when it comes to the
operation of a computer. I do feel that you need to seek help from AOL
but this time try to speak to someone who has some idea of what they are
talking about.

Regards,
--
Mike Maltby MS-MVP



Daisy > wrote:

> Mike,
> Thanks for prompt response.
>
> When I sign on to AOL using Home networking (I have the
> AOL broadband and Linksys router), it says trying to
> connect using TCP/IP and then displays this message.
>
> Attempt 1) [Home Network 1] The connection to the AOL
> Service timed out. (02-04015)
>
> I called up AOL tech support and they said because I have
> 0.0 MB under the dial-up networking, it doesn't let me
> connect.
>
> What am I missing?

N. Miller
August 30th 04, 02:07 AM
In article >, Daisy says...

> Thanks for prompt response.

> When I sign on to AOL using Home networking (I have the
> AOL broadband and Linksys router), it says trying to
> connect using TCP/IP and then displays this message.

> Attempt 1) [Home Network 1] The connection to the AOL
> Service timed out. (02-04015)

I am guessing DSL? It the Linksys a combo DSL Modem/Router, or do you have a
separate modem? Has the connection ever worked before?

> I called up AOL tech support and they said because I have
> 0.0 MB under the dial-up networking, it doesn't let me
> connect.

Dial-up networking shouldn't be involved in a broadband TCP/IP connection;
but who knows what sort of nonsense AOL is implementing now. You might check
here:

http://www.dslreports.com/forum/aolplus

> What am I missing?

That AOL support has not a clue about what they are telling you. You are
paying for that non-service.

> Thanks again for your help.


--
Norman
~Win dain a lotica, En vai tu ri, Si lo ta
~Fin dein a loluca, En dragu a sei lain
~Vi fa-ru les shutai am, En riga-lint

Mike M
August 30th 04, 02:17 AM
Not that I know if it applies in this case but here in the UK where for
ADSL we tend to use PPPOA rather than PPPOE most access via a USB modems
requires the use of DUN.
--
Mike Maltby MS-MVP



N. Miller > wrote:

> In article >, Daisy says...
>
>> Thanks for prompt response.
>
>> When I sign on to AOL using Home networking (I have the
>> AOL broadband and Linksys router), it says trying to
>> connect using TCP/IP and then displays this message.
>
>> Attempt 1) [Home Network 1] The connection to the AOL
>> Service timed out. (02-04015)
>
> I am guessing DSL? It the Linksys a combo DSL Modem/Router, or do you
> have a separate modem? Has the connection ever worked before?
>
>> I called up AOL tech support and they said because I have
>> 0.0 MB under the dial-up networking, it doesn't let me
>> connect.
>
> Dial-up networking shouldn't be involved in a broadband TCP/IP
> connection; but who knows what sort of nonsense AOL is implementing
> now. You might check here:
>
> http://www.dslreports.com/forum/aolplus
>
>> What am I missing?
>
> That AOL support has not a clue about what they are telling you. You
> are paying for that non-service.
>
>> Thanks again for your help.

Daisy
August 30th 04, 06:11 PM
Thanks Norman & Mike.

It is DSL connection. Modem and router (Linksys BEFSR41)
are separate.

Yes, the connection has worked before with this machine
(Win ME). Two other computers (Win 98) are connected to
router and AOL works fine on them.

I will check on the other forum.

Thanks.

Daisy

>-----Original Message-----
>In article >,
Daisy says...
>
>> Thanks for prompt response.
>
>> When I sign on to AOL using Home networking (I have the
>> AOL broadband and Linksys router), it says trying to
>> connect using TCP/IP and then displays this message.
>
>> Attempt 1) [Home Network 1] The connection to the AOL
>> Service timed out. (02-04015)
>
>I am guessing DSL? It the Linksys a combo DSL
Modem/Router, or do you have a
>separate modem? Has the connection ever worked before?
>
>> I called up AOL tech support and they said because I
have
>> 0.0 MB under the dial-up networking, it doesn't let me
>> connect.
>
>Dial-up networking shouldn't be involved in a broadband
TCP/IP connection;
>but who knows what sort of nonsense AOL is implementing
now. You might check
>here:
>
>http://www.dslreports.com/forum/aolplus
>
>> What am I missing?
>
>That AOL support has not a clue about what they are
telling you. You are
>paying for that non-service.
>
>> Thanks again for your help.
>
>
>--
>Norman
>~Win dain a lotica, En vai tu ri, Si lo ta
>~Fin dein a loluca, En dragu a sei lain
>~Vi fa-ru les shutai am, En riga-lint
>.
>

N. Miller
August 31st 04, 12:38 AM
In article >, Mike M says...

> Not that I know if it applies in this case but here in the UK where for
> ADSL we tend to use PPPOA rather than PPPOE most access via a USB modems
> requires the use of DUN.

And you guys don't drive on the right side of the road, either! ;)

And the poor Japanese; adopted the worst mannerisms of the two most
influential civilizations in history; writing from China, and driving from
Britain!

--
Norman
~Win dain a lotica, En vai tu ri, Si lo ta
~Fin dein a loluca, En dragu a sei lain
~Vi fa-ru les shutai am, En riga-lint

N. Miller
August 31st 04, 12:54 AM
In article >, Mike M says...

> Not that I know if it applies in this case but here in the UK where for
> ADSL we tend to use PPPOA rather than PPPOE most access via a USB modems
> requires the use of DUN.

One other point, having read Daisy's response. If there is a router between
the computer and the Internet, as she is describing, a DUN on the computer
really should be out of the picture; the router, not the computer, handles
the connection. So it is with PPPoE; I can't imagine how that would differ
for PPPoA.

After I installed my router, I removed Enternet 300 from the computer.

--
Norman
~Win dain a lotica, En vai tu ri, Si lo ta
~Fin dein a loluca, En dragu a sei lain
~Vi fa-ru les shutai am, En riga-lint

N. Miller
August 31st 04, 01:49 AM
In article >, Daisy says...

> It is DSL connection. Modem and router (Linksys BEFSR41)
> are separate.

Ethernet modem; good. They are better than USB modems.

> Yes, the connection has worked before with this machine
> (Win ME). Two other computers (Win 98) are connected to
> router and AOL works fine on them.

How is the router configured for the connection? The firmware in my Linksys
BEFSR11 gives me the following choices:

Obtain an IP automatically
Static IP
PPPoE
PPTP

When I was connecting it to the Internet, I had to use "PPPoE". I am
currently running some local tests, and use "Obtain IP automatically"; it
pulls an IP address from my Netgear gateway device.

> I will check on the other forum.

Look at the Linksys forum at that site I gave you as well.

--
Norman
~Win dain a lotica, En vai tu ri, Si lo ta
~Fin dein a loluca, En dragu a sei lain
~Vi fa-ru les shutai am, En riga-lint

Mike M
August 31st 04, 02:20 AM
I agree, assuming the modem is connected to the router, then DUN is
irrelevant regardless of how the modem connects. If the modem is
connected to the PC then I'm not quite certain why Daisy is using a router
rather than a switch. Personally I have found usb adsl modems to be
somewhat unreliable and far prefer to use a router/modem and keep the PCs
free of the complications of having one PC responsible for connection to
the net and then using ICS to share the connection.
--
Mike Maltby MS-MVP



N. Miller > wrote:

> One other point, having read Daisy's response. If there is a router
> between the computer and the Internet, as she is describing, a DUN on
> the computer really should be out of the picture; the router, not the
> computer, handles the connection. So it is with PPPoE; I can't
> imagine how that would differ for PPPoA.
>
> After I installed my router, I removed Enternet 300 from the computer.

Daisy
August 31st 04, 04:24 PM
>-----Original Message-----
>In article >,
Daisy says...
>
>> It is DSL connection. Modem and router (Linksys
BEFSR41)
>> are separate.
>
>Ethernet modem; good. They are better than USB modems.

That is right.

>> Yes, the connection has worked before with this machine
>> (Win ME). Two other computers (Win 98) are connected to
>> router and AOL works fine on them.
>
>How is the router configured for the connection? The
firmware in my Linksys
>BEFSR11 gives me the following choices:
>
>Obtain an IP automatically
>Static IP
>PPPoE
>PPTP
>
>When I was connecting it to the Internet, I had to
use "PPPoE". I am
>currently running some local tests, and use "Obtain IP
automatically"; it
>pulls an IP address from my Netgear gateway device.

I am using PPPoE. That is the method specified in Linksys
knowledgebase article for setting up the router. I double
checked these things. Not sure what is wrong.

Btw, (on the computer with Win ME) I did remove all the
things from under "Dial-up and VPN settings" when we go to
IE 6.0 -> Tools -> Internet options -> Connections. I used
to have AOL on there before but it was configured for dial-
up connections and now since I had DSL, I thought I didnt
need it there. Moreover, my router connection is set from
IE any way so why have anything there? Thats what I
thought. Could that be causing this problem?

Funny thing is, I can browse the web from IE without
opening AOL, so the router connection is fine. It is only
the AOL application that won't sign in. Haha funny!

The reason why I was trying to use AOL is because when I
run my windows update in IE from
windowsupdate.microsoft.com it gives error. Error
0x80070005: The troubleshoot page solution does not solve
the problem.

Also none of my messangers work. They say no internet
connection found. Oh well. Let me try on the forum you
suggested.

>> I will check on the other forum.
>
>Look at the Linksys forum at that site I gave you as well.

Yes, I will post my questions on there too.

Thanks a lot for helping.

Daisy

Dan Burton
September 4th 04, 01:32 AM
Hi Daisy;
I hope by now your problem is resolved but if not here is
so food for thought.
1. In the US, Verizon uses PPPoE which is Point to Point
Potocol over Ethernet, and your router would be setup as
a PPPoE and have a User Name and Password and be set to
Obtain IP address automatically.
2. Because you can connect to the internet and have no
problem with IE and viewing web pages, the problem is
with the setup of AOL. My suggestion would be to
uninstall AOL from Add/Remove Programs and then reinstall
AOL. You have an always on connection so you do not need
DUN at all, and your AOL program needs to know that.
3. If you still have a problem you could rebuild the
TCP/IP protocol stack. I.E. Local Area Connection
Properties, Click Install -->Protocol --> Add --> Have
Disk, Type: C:\windows\inf Select TCP/IP, Click OK and
then reboot.

If you still have problems after this contact me directly
at
It's not much but I hope it helps you