PDA

View Full Version : Explorer Error


Max Yarb
August 25th 04, 09:16 PM
After logon, I receive an error message.
Explorer
Explorer has caused an error in ~6972707892.tmp. Explorer
will now close. If I close error message box, the screen
goes blank and must turn off cpu. If I leave box open, I
cannot print from Internet. I cannot delete the file
either.

Max

Mike M
August 25th 04, 09:54 PM
Max,

The error "Explorer has caused an error in ~6972707892.TMP" or similar is
due to malware of some sort, possibly the ClientMan/MSMC browser plugin
which is used to push ads to you and redirect your searches. For some
details of ClientMan see
http://www.pestpatrol.com/ms/pestinfo/c/clientman.asp and also
http://www.2-spyware.com/parasite-clientman.html. See also
http://www.doxdesk.com/parasite/ClientMan.html although this page makes no
reference to the MSMC variant.

Try booting to Safe Mode and emptying both your Windows\Temp folder and
also your Temporary Internet Files (Control Panel | Internet Options |
General | Delete Files and make sure you check the box "Delete all offline
content"). Next open MSConfig, (Start | Run, type MSConfig in the box and
click OK), open the Startup tab and look for an uncheck any rogue entries.

Boot back into Normal Mode.

This would be a good time to download yourself a copy of the free Ad-Aware
SE Personal edition from Lavasoft
(http://www.lavasoftusa.com/software/adaware/) and also SpyBot Search &
Destroy (http://www.safer-networking.org/) and use them to check your
system for other commercial parasites remembering that they are only as
good as when you last updated their reference files. I also use a program
called BHODemon (http://www.definitivesolutions.com/bhodemon.htm) that
checks for unwanted Browser Help Objects and SpywareBlaster
(http://www.wilderssecurity.net/spywareblaster.html) which can help
prevent some parasites getting a grip on your PC.

Then there is CWShredder
(http://www.spywareinfo.com/~merijn/files/cwshredder.zip) which is the
best way of getting rid of the many forms of the CoolWebSearch hijacker
details of which can be found at
http://www.spywareinfo.com/~merijn/cwschronicles.html and also
http://www.pestpatrol.com/pestinfo/c/cws.asp..

Finally if you still continue to experience problems download a copy of
HijackThis from (http://www.spywareinfo.com/~merijn/downloads.html).
Create a folder called HJT on C: (not on your desktop nor in your temp
folder) and copy the file you downloaded to that folder. Close as many
applications as you can including all instances of Internet Explorer.
Enable Explorer to see all files and folders (Tools | Folder Options |
View and check "Show hidden files and folders" and uncheck "Hide protected
operating system files") and then run hijackthis.exe and post back the log
to either the HijackThis Forum at http://forums.spywareinfo.com/ or
alternatively http://forum.aumha.org/viewforum.php?f=30 and hopefully this
will enable someone to identify the cause of your problem.

See also: Dealing with Unwanted Malware, Parasites, Toolbars and Search
Engines http://mvps.org/winhelp2002/unwanted.htm and also Browser
Hijacking http://www.spywareinfo.com/articles/hijacked/
--?
Mike Maltby MS-MVP



Max Yarb > wrote:

> After logon, I receive an error message.
> Explorer
> Explorer has caused an error in ~6972707892.tmp. Explorer
> will now close. If I close error message box, the screen
> goes blank and must turn off cpu. If I leave box open, I
> cannot print from Internet. I cannot delete the file
> either.
>
> Max