How to reset print queue?

[Jo]

I have an HP-712 and Win98, and for some reason, print jobs get stuck
in the print queue, like the printer hasn't acknowledged that the
print job is done. Indeed, the first print job that goes in gets done,
but since it never leaves, all the others get stuck until I delete
print jobs, and even then they don't always delete. I tried
reinstalling Windows, but that didn't fix anything. I tried going into
\Windows\spool\printers and deleting the files in there, but that
didn't work either. If I can't reinstall or delete files, what is
there left just to reset this stupid queue?

[PattyL]

Check with HP to make sure that you have the latest driver available for
this printer. This behavior is not correct and you should not have to be
cleaning up after your printer.

If you have the latest driver and it's still happening, then my best guess
is that you have something running in the background that is causing
problems with the printer successfully completing the job (completing means
not only printing but cleaning up the spool and temp files).

Do some clean boot troubleshooting and when you determine the cause of the
problem, then look for updates for that program or utility (if you want to
continue running it).

How to Perform Clean-Boot Troubleshooting for Windows 98
http://support.microsoft.com/?kbid=192926

PattyL


"Jo" > wrote in message
om...
> I have an HP-712 and Win98, and for some reason, print jobs get stuck
> in the print queue, like the printer hasn't acknowledged that the
> print job is done. Indeed, the first print job that goes in gets done,
> but since it never leaves, all the others get stuck until I delete
> print jobs, and even then they don't always delete. I tried
> reinstalling Windows, but that didn't fix anything. I tried going into
> \Windows\spool\printers and deleting the files in there, but that
> didn't work either. If I can't reinstall or delete files, what is
> there left just to reset this stupid queue?