Windows Me Problem [Archive]

Noel Paton

August 23rd 04, 06:23 AM

Jean - exactly what did you try? - are you still getting the same error?
(occasionally the number will change after applying the fix, and I for one
missed the change at least once!)

try this...
Start|Run
type
SCANREG /FIX
click OK - Windows will reboot

--
Noel Paton (MS-MVP 2002-2004, Win9x)

Nil Carborundum Illegitemi
http://www.btinternet.com/~winnoel/millsrpch.htm
http://tinyurl.com/6oztj

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's

"Jean" > wrote in message
...
> Sorry Joan,
> It didn't work for me and I tried several times.
> Jean
>>-----Original Message-----
>>See http://www.btinternet.com/~winnoel/HSfails.htm
>>If that doesn't help, post back.
>>Joan
>>
>>Jeanine wrote:
>>> I.ve lost all my help files and system information on my
>>> Dell computer and this message come up and says to
> notify
>>> Microsoft help center and the number is 2147143678, can
>>> someone guide me so that I can locate this number.
>>> Respectfully
>>> Jean
>>
>>
>>.
>>

Jean

August 23rd 04, 06:39 PM

I have no idea what I'm doing wrong but doing the
scanreg/ fix in run doesn't work either a error message
comes up and says cannot find scanreg or even scanreg/
fix, wish that had worked.
When I went to www.btinternet.com/~winnoel/HSfails.htm it
came up ok,but couldn't find any answer to the problem and
to try different message,etc.
Thanks for trying,but don't give up as I need your help.
Respectfully
Jean
>-----Original Message-----
>Jean - exactly what did you try? - are you still getting
the same error?
>(occasionally the number will change after applying the
fix, and I for one
>missed the change at least once!)
>
>try this...
>Start|Run
>type
>SCANREG /FIX
>click OK - Windows will reboot
>
>--
>Noel Paton (MS-MVP 2002-2004, Win9x)
>
>Nil Carborundum Illegitemi
>http://www.btinternet.com/~winnoel/millsrpch.htm
>http://tinyurl.com/6oztj
>
>Please read http://dts-l.org/goodpost.htm on how to post
messages to NG's
>
>"Jean" > wrote in
message
...
>> Sorry Joan,
>> It didn't work for me and I tried several times.
>> Jean
>>>-----Original Message-----
>>>See http://www.btinternet.com/~winnoel/HSfails.htm
>>>If that doesn't help, post back.
>>>Joan
>>>
>>>Jeanine wrote:
>>>> I.ve lost all my help files and system information on
my
>>>> Dell computer and this message come up and says to
>> notify
>>>> Microsoft help center and the number is 2147143678,
can
>>>> someone guide me so that I can locate this number.
>>>> Respectfully
>>>> Jean
>>>
>>>
>>>.
>>>
>
>
>.
>

Joan Archer

August 23rd 04, 09:15 PM

When you tried scanreg /fix did you type it as you have put in your post
with the / after the g if so you need to try again but with a space
between the g and the /
See if that works
Joan

Jean wrote:
> I have no idea what I'm doing wrong but doing the
> scanreg/ fix in run doesn't work either a error message
> comes up and says cannot find scanreg or even scanreg/
> fix, wish that had worked.
> When I went to www.btinternet.com/~winnoel/HSfails.htm it
> came up ok,but couldn't find any answer to the problem and
> to try different message,etc.
> Thanks for trying,but don't give up as I need your help.
> Respectfully
> Jean

Jean

August 24th 04, 02:30 AM

Joan, putting the space afer the g did work, however this
is what came up:
Windows Registry Checker
Usage: scanreg [/<options>]
<options>
? = display usage
backup = backup the registry & related sys. conf. files
restore = choose a backup to restore
fix= repair the registry
comment = "<comment>"
= adds the specified comment to the cab file while backing
up
That doesn't tell me anything, but maybe it tells you
something. Need you to tell me what I should do next.
Thanks for putting up with me,but i'm completely lost.
Respectfully
Jean
>-----Original Message-----
>When you tried scanreg /fix did you type it as you have
put in your post
>with the / after the g if so you need to try again but
with a space
>between the g and the /
>See if that works
>Joan
>
>Jean wrote:
>> I have no idea what I'm doing wrong but doing the
>> scanreg/ fix in run doesn't work either a error
message
>> comes up and says cannot find scanreg or even scanreg/
>> fix, wish that had worked.
>> When I went to www.btinternet.com/~winnoel/HSfails.htm
it
>> came up ok,but couldn't find any answer to the problem
and
>> to try different message,etc.
>> Thanks for trying,but don't give up as I need your help.
>> Respectfully
>> Jean
>
>
>.
>

Noel Paton

August 24th 04, 06:43 AM

Jean
the correct command is

SCANREG /FIX

use that, and the system should reboot (as you'd have seen, if you'd
cut/pasted as suggested on the page.

--
Noel Paton (MS-MVP 2002-2004, Win9x)

Nil Carborundum Illegitemi
http://www.btinternet.com/~winnoel/millsrpch.htm
http://tinyurl.com/6oztj

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's

"Jean" > wrote in message
...
> Joan, putting the space afer the g did work, however this
> is what came up:
> Windows Registry Checker
> Usage: scanreg [/<options>]
> <options>
> ? = display usage
> backup = backup the registry & related sys. conf. files
> restore = choose a backup to restore
> fix= repair the registry
> comment = "<comment>"
> = adds the specified comment to the cab file while backing
> up
> That doesn't tell me anything, but maybe it tells you
> something. Need you to tell me what I should do next.
> Thanks for putting up with me,but i'm completely lost.
> Respectfully
> Jean
>>-----Original Message-----
>>When you tried scanreg /fix did you type it as you have
> put in your post
>>with the / after the g if so you need to try again but
> with a space
>>between the g and the /
>>See if that works
>>Joan
>>
>>Jean wrote:
>>> I have no idea what I'm doing wrong but doing the
>>> scanreg/ fix in run doesn't work either a error
> message
>>> comes up and says cannot find scanreg or even scanreg/
>>> fix, wish that had worked.
>>> When I went to www.btinternet.com/~winnoel/HSfails.htm
> it
>>> came up ok,but couldn't find any answer to the problem
> and
>>> to try different message,etc.
>>> Thanks for trying,but don't give up as I need your help.
>>> Respectfully
>>> Jean
>>
>>
>>.
>>

Joan Archer

August 24th 04, 10:55 AM

Jean I see Noel has answered you so stick with him on this he knows more
than me <g>
Joan

Jean wrote:
> Joan, putting the space afer the g did work, however this
> is what came up:
> snip>

Joan Archer

August 24th 04, 10:56 AM

I'll leave this one to you Noel <g>
Joan

Noel Paton wrote:
> Jean
> the correct command is
>
> SCANREG /FIX
>
>
> use that, and the system should reboot (as you'd have seen, if you'd
> cut/pasted as suggested on the page.
>
>

Jean

August 25th 04, 03:21 PM

Noel, I've tried everything that you suggested for
examble I went to this web
site ,http://www.btinternet.com/~winnoel/millsrpch.htm and
printed out every error resolution and tried them all
without being able to correct the problem. I still receive
this message no matter what I try: The initialization of
the help center failed. Please report the following error
number to Microsoft support:-2147143678 Thanks for all the
really great help and I've made a file to save all of this
fine information. If and when this problem is corrected, I
will pass the information on. Still trying to correct the
problem.
Respectfully
Jean hould reboot (as you'd have seen,
if you'd
>cut/pasted as suggested on the page.
>
>--
>Noel Paton (MS-MVP 2002-2004, Win9x)
>
>Nil Carborundum Illegitemi
>http://www.btinternet.com/~winnoel/millsrpch.htm
>http://tinyurl.com/6oztj
>
>Please read http://dts-l.org/goodpost.htm on how to post
messages to NG's
>
>"Jean" > wrote in
message
...
>> Joan, putting the space afer the g did work, however
this
>> is what came up:
>> Windows Registry Checker
>> Usage: scanreg [/<options>]
>> <options>
>> ? = display usage
>> backup = backup the registry & related sys. conf. files
>> restore = choose a backup to restore
>> fix= repair the registry
>> comment = "<comment>"
>> = adds the specified comment to the cab file while
backing
>> up
>> That doesn't tell me anything, but maybe it tells you
>> something. Need you to tell me what I should do next.
>> Thanks for putting up with me,but i'm completely lost.
>> Respectfully
>> Jean
>>>-----Original Message-----
>>>When you tried scanreg /fix did you type it as you have
>> put in your post
>>>with the / after the g if so you need to try again but
>> with a space
>>>between the g and the /
>>>See if that works
>>>Joan
>>>
>>>Jean wrote:
>>>> I have no idea what I'm doing wrong but doing the
>>>> scanreg/ fix in run doesn't work either a error
>> message
>>>> comes up and says cannot find scanreg or even scanreg/
>>>> fix, wish that had worked.
>>>> When I went to www.btinternet.com/~winnoel/HSfails.htm
>> it
>>>> came up ok,but couldn't find any answer to the problem
>> and
>>>> to try different message,etc.
>>>> Thanks for trying,but don't give up as I need your
help.
>>>> Respectfully
>>>> Jean
>>>
>>>
>>>.
>>>
>
>
>.
>

Noel Paton

August 28th 04, 08:32 AM

Download the Belarc Advisor from www.belarc.com - run it and see what it
reports about the Hotfixes installed - post the list back, if you need
explanations - reinstall any patches it says are broken.

See if that helps

--
Noel Paton (MS-MVP 2002-2004, Win9x)

Nil Carborundum Illegitemi
http://www.btinternet.com/~winnoel/millsrpch.htm
http://tinyurl.com/6oztj

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's

"Jean" > wrote in message
...
> Noel, I've tried everything that you suggested for
> examble I went to this web
> site ,http://www.btinternet.com/~winnoel/millsrpch.htm and
> printed out every error resolution and tried them all
> without being able to correct the problem. I still receive
> this message no matter what I try: The initialization of
> the help center failed. Please report the following error
> number to Microsoft support:-2147143678 Thanks for all the
> really great help and I've made a file to save all of this
> fine information. If and when this problem is corrected, I
> will pass the information on. Still trying to correct the
> problem.
> Respectfully
> Jean hould reboot (as you'd have seen,
> if you'd
>>cut/pasted as suggested on the page.
>>
>>--
>>Noel Paton (MS-MVP 2002-2004, Win9x)
>>
>>Nil Carborundum Illegitemi
>>http://www.btinternet.com/~winnoel/millsrpch.htm
>>http://tinyurl.com/6oztj
>>
>>Please read http://dts-l.org/goodpost.htm on how to post
> messages to NG's
>>
>>"Jean" > wrote in
> message
...
>>> Joan, putting the space afer the g did work, however
> this
>>> is what came up:
>>> Windows Registry Checker
>>> Usage: scanreg [/<options>]
>>> <options>
>>> ? = display usage
>>> backup = backup the registry & related sys. conf. files
>>> restore = choose a backup to restore
>>> fix= repair the registry
>>> comment = "<comment>"
>>> = adds the specified comment to the cab file while
> backing
>>> up
>>> That doesn't tell me anything, but maybe it tells you
>>> something. Need you to tell me what I should do next.
>>> Thanks for putting up with me,but i'm completely lost.
>>> Respectfully
>>> Jean
>>>>-----Original Message-----
>>>>When you tried scanreg /fix did you type it as you have
>>> put in your post
>>>>with the / after the g if so you need to try again but
>>> with a space
>>>>between the g and the /
>>>>See if that works
>>>>Joan
>>>>
>>>>Jean wrote:
>>>>> I have no idea what I'm doing wrong but doing the
>>>>> scanreg/ fix in run doesn't work either a error
>>> message
>>>>> comes up and says cannot find scanreg or even scanreg/
>>>>> fix, wish that had worked.
>>>>> When I went to www.btinternet.com/~winnoel/HSfails.htm
>>> it
>>>>> came up ok,but couldn't find any answer to the problem
>>> and
>>>>> to try different message,etc.
>>>>> Thanks for trying,but don't give up as I need your
> help.
>>>>> Respectfully
>>>>> Jean
>>>>
>>>>
>>>>.
>>>>
>>
>>
>>.
>>

Jean

August 28th 04, 10:14 PM

Noel, Idid what you suggested and here is the results:
DataAccess
Q318203 on 2/26/2002 (details...)
Q329414-25 on 11/22/2002 (details...)
KB870669 (details...)
DirectX
DX819696 (details...)
Internet Explorer
SP1 (SP1)
Q823353 (details...)
Q832894 (details...)
Windows Media Player
WM308567 (details...)
WM320920 (details...)
WM320920.1 (details...)
WM819639 (details...)
WM828026 (details...)
KB837272 (details...)
WinME
UPD273017 (details...)
WinME (continued)
UPD273991 (details...)
UPD274548 (details...)
UPD278497 (details...)
UPD287564 (details...) Reinstall!
UPD290700 (details...) Reinstall!
UPD299014 (details...)
UPD311311 (details...)
UPD314757 (details...)
UPD323172 (details...)
UPD323255 (details...)
UPD328145 (details...)
UPD329048 (details...)
UPD329115 (details...)
UPD811630 (details...)
UPD812709 (details...)
UPDQ823559 (details...) Reinstall!
UPD825119 (details...)
UPD840315 (details...)

Click here to see all available Microsoft security
hotfixes for this computer.

Marks a HotFix that verifies correctly
Marks a HotFix that fails verification
(note that failing hotfixes need to be reinstalled)
Unmarked HotFixes lack the data to allow verification
Tried to fix the ones that call for reinstall and I'm told
they are no longer available.
Thanks again, Jean
>-----Original Message-----
>Download the Belarc Advisor from www.belarc.com - run it
and see what it
>reports about the Hotfixes installed - post the list
back, if you need
>explanations - reinstall any patches it says are broken.
>
>See if that helps
>
>--
>Noel Paton (MS-MVP 2002-2004, Win9x)
>
>Nil Carborundum Illegitemi
>http://www.btinternet.com/~winnoel/millsrpch.htm
>http://tinyurl.com/6oztj
>
>Please read http://dts-l.org/goodpost.htm on how to post
messages to NG's
>
>"Jean" > wrote in
message
...
>> Noel, I've tried everything that you suggested for
>> examble I went to this web
>> site ,http://www.btinternet.com/~winnoel/millsrpch.htm
and
>> printed out every error resolution and tried them all
>> without being able to correct the problem. I still
receive
>> this message no matter what I try: The initialization of
>> the help center failed. Please report the following
error
>> number to Microsoft support:-2147143678 Thanks for all
the
>> really great help and I've made a file to save all of
this
>> fine information. If and when this problem is
corrected, I
>> will pass the information on. Still trying to correct
the
>> problem.
>> Respectfully
>> Jean hould reboot (as you'd have seen,
>> if you'd
>>>cut/pasted as suggested on the page.
>>>
>>>--
>>>Noel Paton (MS-MVP 2002-2004, Win9x)
>>>
>>>Nil Carborundum Illegitemi
>>>http://www.btinternet.com/~winnoel/millsrpch.htm
>>>http://tinyurl.com/6oztj
>>>
>>>Please read http://dts-l.org/goodpost.htm on how to post
>> messages to NG's
>>>
>>>"Jean" > wrote in
>> message
...
>>>> Joan, putting the space afer the g did work, however
>> this
>>>> is what came up:
>>>> Windows Registry Checker
>>>> Usage: scanreg [/<options>]
>>>> <options>
>>>> ? = display usage
>>>> backup = backup the registry & related sys. conf.
files
>>>> restore = choose a backup to restore
>>>> fix= repair the registry
>>>> comment = "<comment>"
>>>> = adds the specified comment to the cab file while
>> backing
>>>> up
>>>> That doesn't tell me anything, but maybe it tells you
>>>> something. Need you to tell me what I should do next.
>>>> Thanks for putting up with me,but i'm completely lost.
>>>> Respectfully
>>>> Jean
>>>>>-----Original Message-----
>>>>>When you tried scanreg /fix did you type it as you
have
>>>> put in your post
>>>>>with the / after the g if so you need to try again but
>>>> with a space
>>>>>between the g and the /
>>>>>See if that works
>>>>>Joan
>>>>>
>>>>>Jean wrote:
>>>>>> I have no idea what I'm doing wrong but doing the
>>>>>> scanreg/ fix in run doesn't work either a error
>>>> message
>>>>>> comes up and says cannot find scanreg or even
scanreg/
>>>>>> fix, wish that had worked.
>>>>>> When I went to
www.btinternet.com/~winnoel/HSfails.htm
>>>> it
>>>>>> came up ok,but couldn't find any answer to the
problem
>>>> and
>>>>>> to try different message,etc.
>>>>>> Thanks for trying,but don't give up as I need your
>> help.
>>>>>> Respectfully
>>>>>> Jean
>>>>>
>>>>>
>>>>>.
>>>>>
>>>
>>>
>>>.
>>>
>
>
>.
>

Mike M

August 28th 04, 11:22 PM

Jean,

Just in case Noel doesn't get to see your post until tomorrow.

290700 is quite definitely still available and very much required as
without this patch system restore will be unable to create usable
checkpoints. This patch can be downloaded either from the Windows Update
catalogue (see below) or from the link in the associated KB article. MS
KB 290700 - "Checkpoints That You Create After September 8, 2001 Do Not
Restore Your Computer" (http://support.microsoft.com/?kbid=290700).

823559 is also very much a required patch. KB 823559 - "MS03-023: Buffer
overrun in the HTML converter could allow code execution"
(http://support.microsoft.com/?kbid=823559) and can also be downloaded
from the Windows Update catalogue.

287564 is somewhat more difficult. This is the MovieMaker 1 upgrade which
for some totally inexplicable reason is not in the Windows Update
catalogue nor is there any associated KB article. 287564 can however be
downloaded using the link
http://download.windowsupdate.com/msdownload/update/v3-19990518/cabpool/287564_C357B6006425BFFD54868CA64F1A975D567C1451.EX E

To access the Windows Update Catalogue you will need to visit the
Windows Update (http://windowsupdate.microsoft.com/) site and choose in
the
left hand pane to "Personalize Windows Update" and then check the box in
the
right hand pane to "Display the link to the Windows Update Catalogue".
Save
Settings and now click the new link to the Catalogue that has been added
to
the left hand pane.

MS KB 323166 - "HOW TO: Download Windows Updates and Drivers from the
Windows Update Catalog" (http://support.microsoft.com?kbid=323166).
--
Mike Maltby MS-MVP

Jean > wrote:

> Noel, Idid what you suggested and here is the results:
> DataAccess
> Q318203 on 2/26/2002 (details...)
> Q329414-25 on 11/22/2002 (details...)
> KB870669 (details...)
> DirectX
> DX819696 (details...)
> Internet Explorer
> SP1 (SP1)
> Q823353 (details...)
> Q832894 (details...)
> Windows Media Player
> WM308567 (details...)
> WM320920 (details...)
> WM320920.1 (details...)
> WM819639 (details...)
> WM828026 (details...)
> KB837272 (details...)
> WinME
> UPD273017 (details...)
> WinME (continued)
> UPD273991 (details...)
> UPD274548 (details...)
> UPD278497 (details...)
> UPD287564 (details...) Reinstall!
> UPD290700 (details...) Reinstall!
> UPD299014 (details...)
> UPD311311 (details...)
> UPD314757 (details...)
> UPD323172 (details...)
> UPD323255 (details...)
> UPD328145 (details...)
> UPD329048 (details...)
> UPD329115 (details...)
> UPD811630 (details...)
> UPD812709 (details...)
> UPDQ823559 (details...) Reinstall!
> UPD825119 (details...)
> UPD840315 (details...)
>
>
>
> Click here to see all available Microsoft security
> hotfixes for this computer.
>
> Marks a HotFix that verifies correctly
> Marks a HotFix that fails verification
> (note that failing hotfixes need to be reinstalled)
> Unmarked HotFixes lack the data to allow verification
> Tried to fix the ones that call for reinstall and I'm told
> they are no longer available.

Noel Paton

August 28th 04, 11:38 PM

Thanks, Mike!

--
Noel Paton (MS-MVP 2002-2004, Win9x)

Nil Carborundum Illegitemi
http://www.btinternet.com/~winnoel/millsrpch.htm
http://tinyurl.com/6oztj

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's

"Mike M" > wrote in message
...
> Jean,
>
> Just in case Noel doesn't get to see your post until tomorrow.
>
> 290700 is quite definitely still available and very much required as
> without this patch system restore will be unable to create usable
> checkpoints. This patch can be downloaded either from the Windows Update
> catalogue (see below) or from the link in the associated KB article. MS
> KB 290700 - "Checkpoints That You Create After September 8, 2001 Do Not
> Restore Your Computer" (http://support.microsoft.com/?kbid=290700).
>
> 823559 is also very much a required patch. KB 823559 - "MS03-023: Buffer
> overrun in the HTML converter could allow code execution"
> (http://support.microsoft.com/?kbid=823559) and can also be downloaded
> from the Windows Update catalogue.
>
> 287564 is somewhat more difficult. This is the MovieMaker 1 upgrade which
> for some totally inexplicable reason is not in the Windows Update
> catalogue nor is there any associated KB article. 287564 can however be
> downloaded using the link
> http://download.windowsupdate.com/msdownload/update/v3-19990518/cabpool/287564_C357B6006425BFFD54868CA64F1A975D567C1451.EX E
>
> To access the Windows Update Catalogue you will need to visit the
> Windows Update (http://windowsupdate.microsoft.com/) site and choose in
> the
> left hand pane to "Personalize Windows Update" and then check the box in
> the
> right hand pane to "Display the link to the Windows Update Catalogue".
> Save
> Settings and now click the new link to the Catalogue that has been added
> to
> the left hand pane.
>
> MS KB 323166 - "HOW TO: Download Windows Updates and Drivers from the
> Windows Update Catalog" (http://support.microsoft.com?kbid=323166).
> --
> Mike Maltby MS-MVP
>
>
>
> Jean > wrote:
>
>> Noel, Idid what you suggested and here is the results:
>> DataAccess
>> Q318203 on 2/26/2002 (details...)
>> Q329414-25 on 11/22/2002 (details...)
>> KB870669 (details...)
>> DirectX
>> DX819696 (details...)
>> Internet Explorer
>> SP1 (SP1)
>> Q823353 (details...)
>> Q832894 (details...)
>> Windows Media Player
>> WM308567 (details...)
>> WM320920 (details...)
>> WM320920.1 (details...)
>> WM819639 (details...)
>> WM828026 (details...)
>> KB837272 (details...)
>> WinME
>> UPD273017 (details...)
>> WinME (continued)
>> UPD273991 (details...)
>> UPD274548 (details...)
>> UPD278497 (details...)
>> UPD287564 (details...) Reinstall!
>> UPD290700 (details...) Reinstall!
>> UPD299014 (details...)
>> UPD311311 (details...)
>> UPD314757 (details...)
>> UPD323172 (details...)
>> UPD323255 (details...)
>> UPD328145 (details...)
>> UPD329048 (details...)
>> UPD329115 (details...)
>> UPD811630 (details...)
>> UPD812709 (details...)
>> UPDQ823559 (details...) Reinstall!
>> UPD825119 (details...)
>> UPD840315 (details...)
>>
>>
>>
>> Click here to see all available Microsoft security
>> hotfixes for this computer.
>>
>> Marks a HotFix that verifies correctly
>> Marks a HotFix that fails verification
>> (note that failing hotfixes need to be reinstalled)
>> Unmarked HotFixes lack the data to allow verification
>> Tried to fix the ones that call for reinstall and I'm told
>> they are no longer available.
>

Mike M

August 29th 04, 12:02 AM

Sorry Noel. I forgot it was Saturday. :-) My apologies for butting in
to your thread.
--
Mike

Noel Paton > wrote:

> Thanks, Mike!

Noel Paton

August 29th 04, 12:20 AM

No worries - I was engrossed in
1) creating T-shirts for a pub/charity FunDay on Monday
2) fixing a friend's PC
3) watching Terminator2
4) eating

--
Noel Paton (MS-MVP 2002-2004, Win9x)

Nil Carborundum Illegitemi
http://www.btinternet.com/~winnoel/millsrpch.htm
http://tinyurl.com/6oztj

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's

"Mike M" > wrote in message
...
> Sorry Noel. I forgot it was Saturday. :-) My apologies for butting in
> to your thread.
> --
> Mike
>
>
> Noel Paton > wrote:
>
>> Thanks, Mike!
>

Mike M

August 29th 04, 12:42 AM

Noel Paton > wrote:

> No worries - I was engrossed in
> 1) creating T-shirts for a pub/charity FunDay on Monday
> 2) fixing a friend's PC
> 3) watching Terminator2
> 4) eating

Want to fix this box for me? I seem to have managed to pin the problems
down to a faulty channel on the HighPoint controller. I tried upgrading
the driver to the latest available for this board which introduced me to
some blue screens (stop codes) I'd never previously visited. :-) [Code
35 No More IRP Stack Locations] I was glad to find a use for Last Good
followed by SR.

I've got most of the data off the two HDs onto another drive and will
start pulling out some hardware into the new box although I don't want to
do a "proper" OS install on that until a delayed HD from dabs arrives on
Tuesday - should have been here on Friday but ParcelForce seem to have
instead decided to take it on a trip round s.London rather than deliver
it. Once the new box is available in its final hardware configuration and
basic OS and software installed I'll be zapping the drives on this disk
(one seems to have a couple of defects) and swapping them over to the
normal IDE controllers on the mobo in the hope of fixing the problem and
getting this box back in reasonable shape for use by the girls.
--
Mike

Noel Paton

August 29th 04, 01:03 AM

Hmm - no, I think I'll leave that one to you (you seem to have it admirably
under control!)

Must get to bed now so I can be all bright-eyed/bushy-tailed tomorrow to
move my PC over to the pub for Monday's fun - creating T-shorts to order
(while wearing a rather fetching black velvet frock, wig, and Doc Martins!)

Pictures will be available on my site either as the day goes on (if I can
filch net access) or a couple of days later after I've brought the system
back home. - always assuming I can find my camera somewhere in this midden I
call a flat!

--
Noel Paton (MS-MVP 2002-2004, Win9x)

Nil Carborundum Illegitemi
http://www.btinternet.com/~winnoel/millsrpch.htm
http://tinyurl.com/6oztj

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's

"Mike M" > wrote in message
...
> Noel Paton > wrote:
>
>> No worries - I was engrossed in
>> 1) creating T-shirts for a pub/charity FunDay on Monday
>> 2) fixing a friend's PC
>> 3) watching Terminator2
>> 4) eating
>
> Want to fix this box for me? I seem to have managed to pin the problems
> down to a faulty channel on the HighPoint controller. I tried upgrading
> the driver to the latest available for this board which introduced me to
> some blue screens (stop codes) I'd never previously visited. :-) [Code
> 35 No More IRP Stack Locations] I was glad to find a use for Last Good
> followed by SR.
>
> I've got most of the data off the two HDs onto another drive and will
> start pulling out some hardware into the new box although I don't want to
> do a "proper" OS install on that until a delayed HD from dabs arrives on
> Tuesday - should have been here on Friday but ParcelForce seem to have
> instead decided to take it on a trip round s.London rather than deliver
> it. Once the new box is available in its final hardware configuration and
> basic OS and software installed I'll be zapping the drives on this disk
> (one seems to have a couple of defects) and swapping them over to the
> normal IDE controllers on the mobo in the hope of fixing the problem and
> getting this box back in reasonable shape for use by the girls.
> --
> Mike
>
>
>
>

Mike M

August 29th 04, 01:21 AM

That sounds as if you are going to be enjoying yourself. Hope it all
works out and that the lubrication doesn't get in the way of the t-shirt
printing (or maybe they really will be t-shorts <g>).

As for your flat being a midden, you fortunately have never seen this one.
:-)
--
Mike

Noel Paton > wrote:

> Hmm - no, I think I'll leave that one to you (you seem to have it
> admirably under control!)
>
> Must get to bed now so I can be all bright-eyed/bushy-tailed tomorrow
> to move my PC over to the pub for Monday's fun - creating T-shorts to
> order (while wearing a rather fetching black velvet frock, wig, and
> Doc Martins!)
> Pictures will be available on my site either as the day goes on (if I
> can filch net access) or a couple of days later after I've brought
> the system back home. - always assuming I can find my camera
> somewhere in this midden I call a flat!

Joan Archer

August 29th 04, 09:46 AM

You definately have to put them on site <g> I'm sitting here trying to
picture the black velvet, or should I be drinking it.<vbg>
Joan

Noel Paton wrote:
>
> Pictures will be available on my site either as the day goes on (if I
> can filch net access) or a couple of days later after I've brought
> the system back home. - always assuming I can find my camera
> somewhere in this midden I call a flat!
>
>

Mike

August 30th 04, 06:19 PM

Thanks a million for the information, I printed it out and
did just what you said to do and got all the reinstalls
done, except for one. For some reason KB 823559 even
though I downloaded and open it, just hasn't reinstalled
like the others have. I tried it several times, even
downloaded it two or three time, still no reinstall.
Is it possible to go into the registry and delete that and
then reinstall?? Anyhow when and click on the help button
ro go to system information I still get the same message
in both cases; Help Center Failed Report Microsoft Support
Number 2147143678, what ever that means.
Respectfully
Jean
>-----Original Message-----
>Jean,
>
>Just in case Noel doesn't get to see your post until
tomorrow.
>
>290700 is quite definitely still available and very much
required as
>without this patch system restore will be unable to
create usable
>checkpoints. This patch can be downloaded either from
the Windows Update
>catalogue (see below) or from the link in the associated
KB article. MS
>KB 290700 - "Checkpoints That You Create After September
8, 2001 Do Not
>Restore Your Computer" (http://support.microsoft.com/?
kbid=290700).
>
>823559 is also very much a required patch. KB 823559 -
"MS03-023: Buffer
>overrun in the HTML converter could allow code execution"
>(http://support.microsoft.com/?kbid=823559) and can also
be downloaded
>from the Windows Update catalogue.
>
>287564 is somewhat more difficult. This is the
MovieMaker 1 upgrade which
>for some totally inexplicable reason is not in the
Windows Update
>catalogue nor is there any associated KB article. 287564
can however be
>downloaded using the link
>http://download.windowsupdate.com/msdownload/update/v3-
19990518/cabpool/287564_C357B6006425BFFD54868CA64F1A975D567
C1451.EXE
>
>To access the Windows Update Catalogue you will need to
visit the
>Windows Update (http://windowsupdate.microsoft.com/) site
and choose in
>the
>left hand pane to "Personalize Windows Update" and then
check the box in
>the
>right hand pane to "Display the link to the Windows
Update Catalogue".
>Save
>Settings and now click the new link to the Catalogue that
has been added
>to
>the left hand pane.
>
>MS KB 323166 - "HOW TO: Download Windows Updates and
Drivers from the
>Windows Update Catalog" (http://support.microsoft.com?
kbid=323166).
>--
>Mike Maltby MS-MVP

>
>
>Jean > wrote:
>
>> Noel, Idid what you suggested and here is the results:
>> DataAccess
>> Q318203 on 2/26/2002 (details...)
>> Q329414-25 on 11/22/2002 (details...)
>> KB870669 (details...)
>> DirectX
>> DX819696 (details...)
>> Internet Explorer
>> SP1 (SP1)
>> Q823353 (details...)
>> Q832894 (details...)
>> Windows Media Player
>> WM308567 (details...)
>> WM320920 (details...)
>> WM320920.1 (details...)
>> WM819639 (details...)
>> WM828026 (details...)
>> KB837272 (details...)
>> WinME
>> UPD273017 (details...)
>> WinME (continued)
>> UPD273991 (details...)
>> UPD274548 (details...)
>> UPD278497 (details...)
>> UPD287564 (details...) Reinstall!
>> UPD290700 (details...) Reinstall!
>> UPD299014 (details...)
>> UPD311311 (details...)
>> UPD314757 (details...)
>> UPD323172 (details...)
>> UPD323255 (details...)
>> UPD328145 (details...)
>> UPD329048 (details...)
>> UPD329115 (details...)
>> UPD811630 (details...)
>> UPD812709 (details...)
>> UPDQ823559 (details...) Reinstall!
>> UPD825119 (details...)
>> UPD840315 (details...)
>>
>>
>>
>> Click here to see all available Microsoft security
>> hotfixes for this computer.
>>
>> Marks a HotFix that verifies correctly
>> Marks a HotFix that fails verification
>> (note that failing hotfixes need to be reinstalled)
>> Unmarked HotFixes lack the data to allow verification
>> Tried to fix the ones that call for reinstall and I'm
told
>> they are no longer available.
>
>.
>

Mike M

August 31st 04, 10:17 PM

Jean,

I'm not sure why the 823559 patch is proving difficult to reinstall.
However since the patch isn't being installed via the Windows Update
mechanism the usual logs are not available (iuhist.xml in the Program
Files\WindowsUpdate\v4 folder and Windows Update.log in the Windows
folder). It is just possible that you may have a log in the Windows
folder that might contain some useful information. I don't know what the
log's name will be something like Q823559.log or KB832559.txt.

I feel that the failed attempts to install this patch are possibly the
reason for your problems in accessing Win Me's Help & Support. In an
attempt to fix this I would suggest that you install latest MDAC
(Microsoft Data Access Components version 2.8 (
http://www.microsoft.com/downloads/details.aspx?FamilyID=6c050fe3-c795-4b7d-b037-185d0506396c&DisplayLang=en)
as this has helped fix this problem for some users.
--
Mike Maltby MS-MVP

Mike > wrote:

> Thanks a million for the information, I printed it out and
> did just what you said to do and got all the reinstalls
> done, except for one. For some reason KB 823559 even
> though I downloaded and open it, just hasn't reinstalled
> like the others have. I tried it several times, even
> downloaded it two or three time, still no reinstall.
> Is it possible to go into the registry and delete that and
> then reinstall?? Anyhow when and click on the help button
> ro go to system information I still get the same message
> in both cases; Help Center Failed Report Microsoft Support
> Number 2147143678, what ever that means.
> Respectfully
>

Noel Paton

August 31st 04, 10:22 PM

What's the EXACT error message that you get when you try to install that
patch??
Are you sure that you downloaded the correct version? - each OS has had to
have its own version, so one for Windows 2000 will NOT work in Win ME.

--
Noel Paton (MS-MVP 2002-2004, Win9x)

Nil Carborundum Illegitemi
http://www.btinternet.com/~winnoel/millsrpch.htm
http://tinyurl.com/6oztj

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's

"Mike" > wrote in message
...
> Thanks a million for the information, I printed it out and
> did just what you said to do and got all the reinstalls
> done, except for one. For some reason KB 823559 even
> though I downloaded and open it, just hasn't reinstalled
> like the others have. I tried it several times, even
> downloaded it two or three time, still no reinstall.
> Is it possible to go into the registry and delete that and
> then reinstall?? Anyhow when and click on the help button
> ro go to system information I still get the same message
> in both cases; Help Center Failed Report Microsoft Support
> Number 2147143678, what ever that means.
> Respectfully
> Jean
>>-----Original Message-----
>>Jean,
>>
>>Just in case Noel doesn't get to see your post until
> tomorrow.
>>
>>290700 is quite definitely still available and very much
> required as
>>without this patch system restore will be unable to
> create usable
>>checkpoints. This patch can be downloaded either from
> the Windows Update
>>catalogue (see below) or from the link in the associated
> KB article. MS
>>KB 290700 - "Checkpoints That You Create After September
> 8, 2001 Do Not
>>Restore Your Computer" (http://support.microsoft.com/?
> kbid=290700).
>>
>>823559 is also very much a required patch. KB 823559 -
> "MS03-023: Buffer
>>overrun in the HTML converter could allow code execution"
>>(http://support.microsoft.com/?kbid=823559) and can also
> be downloaded
>>from the Windows Update catalogue.
>>
>>287564 is somewhat more difficult. This is the
> MovieMaker 1 upgrade which
>>for some totally inexplicable reason is not in the
> Windows Update
>>catalogue nor is there any associated KB article. 287564
> can however be
>>downloaded using the link
>>http://download.windowsupdate.com/msdownload/update/v3-
> 19990518/cabpool/287564_C357B6006425BFFD54868CA64F1A975D567
> C1451.EXE
>>
>>To access the Windows Update Catalogue you will need to
> visit the
>>Windows Update (http://windowsupdate.microsoft.com/) site
> and choose in
>>the
>>left hand pane to "Personalize Windows Update" and then
> check the box in
>>the
>>right hand pane to "Display the link to the Windows
> Update Catalogue".
>>Save
>>Settings and now click the new link to the Catalogue that
> has been added
>>to
>>the left hand pane.
>>
>>MS KB 323166 - "HOW TO: Download Windows Updates and
> Drivers from the
>>Windows Update Catalog" (http://support.microsoft.com?
> kbid=323166).
>>--
>>Mike Maltby MS-MVP

>>
>>
>>Jean > wrote:
>>
>>> Noel, Idid what you suggested and here is the results:
>>> DataAccess
>>> Q318203 on 2/26/2002 (details...)
>>> Q329414-25 on 11/22/2002 (details...)
>>> KB870669 (details...)
>>> DirectX
>>> DX819696 (details...)
>>> Internet Explorer
>>> SP1 (SP1)
>>> Q823353 (details...)
>>> Q832894 (details...)
>>> Windows Media Player
>>> WM308567 (details...)
>>> WM320920 (details...)
>>> WM320920.1 (details...)
>>> WM819639 (details...)
>>> WM828026 (details...)
>>> KB837272 (details...)
>>> WinME
>>> UPD273017 (details...)
>>> WinME (continued)
>>> UPD273991 (details...)
>>> UPD274548 (details...)
>>> UPD278497 (details...)
>>> UPD287564 (details...) Reinstall!
>>> UPD290700 (details...) Reinstall!
>>> UPD299014 (details...)
>>> UPD311311 (details...)
>>> UPD314757 (details...)
>>> UPD323172 (details...)
>>> UPD323255 (details...)
>>> UPD328145 (details...)
>>> UPD329048 (details...)
>>> UPD329115 (details...)
>>> UPD811630 (details...)
>>> UPD812709 (details...)
>>> UPDQ823559 (details...) Reinstall!
>>> UPD825119 (details...)
>>> UPD840315 (details...)
>>>
>>>
>>>
>>> Click here to see all available Microsoft security
>>> hotfixes for this computer.
>>>
>>> Marks a HotFix that verifies correctly
>>> Marks a HotFix that fails verification
>>> (note that failing hotfixes need to be reinstalled)
>>> Unmarked HotFixes lack the data to allow verification
>>> Tried to fix the ones that call for reinstall and I'm
> told
>>> they are no longer available.
>>
>>.
>>

Jean

September 2nd 04, 11:12 PM

Mike,
Downloaded the MDAC verison 2.8 file and installed on the
computer, restarted the computer and tried to open help
and also the system information files and still receive
the same message. I even tried to install the KB823559
file again, still no responce. Everything seems to be
working just fine on the computer except for the help
files and the system information files. This problem is a
ereal stinker. Thanks again for your help, but don't give
up on this on, please
Respectfully
Jeanine
>-----Original Message-----
>Jean,
>
>I'm not sure why the 823559 patch is proving difficult to
reinstall.
>However since the patch isn't being installed via the
Windows Update
>mechanism the usual logs are not available (iuhist.xml in
the Program
>Files\WindowsUpdate\v4 folder and Windows Update.log in
the Windows
>folder). It is just possible that you may have a log in
the Windows
>folder that might contain some useful information. I
don't know what the
>log's name will be something like Q823559.log or
KB832559.txt.
>
>I feel that the failed attempts to install this patch are
possibly the
>reason for your problems in accessing Win Me's Help &
Support. In an
>attempt to fix this I would suggest that you install
latest MDAC
>(Microsoft Data Access Components version 2.8 (
>http://www.microsoft.com/downloads/details.aspx?
FamilyID=6c050fe3-c795-4b7d-b037-
185d0506396c&DisplayLang=en)
>as this has helped fix this problem for some users.
>--
>Mike Maltby MS-MVP

>
>
>Mike > wrote:
>
>> Thanks a million for the information, I printed it out
and
>> did just what you said to do and got all the reinstalls
>> done, except for one. For some reason KB 823559 even
>> though I downloaded and open it, just hasn't reinstalled
>> like the others have. I tried it several times, even
>> downloaded it two or three time, still no reinstall.
>> Is it possible to go into the registry and delete that
and
>> then reinstall?? Anyhow when and click on the help
button
>> ro go to system information I still get the same message
>> in both cases; Help Center Failed Report Microsoft
Support
>> Number 2147143678, what ever that means.
>> Respectfully
>>
>
>.
>

Mike M

September 2nd 04, 11:34 PM

Noel should hopefully be able to help you. I only posted the other day
thinking he was not going to see your post for 24 hours or so.
--
Mike Maltby MS-MVP

Jean > wrote:

> Mike,
> Downloaded the MDAC verison 2.8 file and installed on the
> computer, restarted the computer and tried to open help
> and also the system information files and still receive
> the same message. I even tried to install the KB823559
> file again, still no responce. Everything seems to be
> working just fine on the computer except for the help
> files and the system information files. This problem is a
> ereal stinker. Thanks again for your help, but don't give
> up on this on, please
> Respectfully

Noel Paton

September 3rd 04, 06:51 AM

Jean
What version of IE are you using? - a repair may be a good idea......
Reboot to Safe Mode
Go to Add/Remove Programs and try a repair of Internet Explorer from there.
Go to the entry for 'Microsoft Internet Explorer 6 SP1 and Internet Tools'
in Add/Remove Programs
Click on Remove - and click on Repair on the window that pops up
Reboot on request to Normal Mode

If the above entry isn't there, you first need to uninstall all the patches
applied, then do the repair, then reapply the patches
The patches are listed in Add/Remove under the names 'Internet Explorer
Qxxxxxx'
highlight, click Remove - reboot if requested.
Repeat until the MSIE6SP1 entry appears - then repair as above.

HTH

--
Noel Paton (MS-MVP 2002-2004, Win9x)

Nil Carborundum Illegitemi
http://www.btinternet.com/~winnoel/millsrpch.htm
http://tinyurl.com/6oztj

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's

"Mike M" > wrote in message
...
> Noel should hopefully be able to help you. I only posted the other day
> thinking he was not going to see your post for 24 hours or so.
> --
> Mike Maltby MS-MVP
>
>
>
> Jean > wrote:
>
>> Mike,
>> Downloaded the MDAC verison 2.8 file and installed on the
>> computer, restarted the computer and tried to open help
>> and also the system information files and still receive
>> the same message. I even tried to install the KB823559
>> file again, still no responce. Everything seems to be
>> working just fine on the computer except for the help
>> files and the system information files. This problem is a
>> ereal stinker. Thanks again for your help, but don't give
>> up on this on, please
>> Respectfully
>

Jean

September 3rd 04, 08:26 PM

Neol,
I'm using IE 6 SP1 and Internet Tools. Tried doing as you
said by going into safe mode and this is what the pop-up
window gave me Rundll...Error in setupwbv.dll,missing enry
IE6 Maintence
Went search file and received this information when I type
in setupwbv.dll: Windows\system Ver 5.50.4134.100 and
Windows\VCM Ver 6.0.2800.1106. Is there some way to
correct this problem, what a mess??
Respectfully
Jeanine
>-----Original Message-----
>Jean
>What version of IE are you using? - a repair may be a
good idea......
>Reboot to Safe Mode
>Go to Add/Remove Programs and try a repair of Internet
Explorer from there.
>Go to the entry for 'Microsoft Internet Explorer 6 SP1
and Internet Tools'
>in Add/Remove Programs
>Click on Remove - and click on Repair on the window that
pops up
>Reboot on request to Normal Mode
>
>If the above entry isn't there, you first need to
uninstall all the patches
>applied, then do the repair, then reapply the patches
>The patches are listed in Add/Remove under the
names 'Internet Explorer
>Qxxxxxx'
>highlight, click Remove - reboot if requested.
>Repeat until the MSIE6SP1 entry appears - then repair as
above.
>
>HTH
>
>
>--
>Noel Paton (MS-MVP 2002-2004, Win9x)
>
>Nil Carborundum Illegitemi
>http://www.btinternet.com/~winnoel/millsrpch.htm
>http://tinyurl.com/6oztj
>
>Please read http://dts-l.org/goodpost.htm on how to post
messages to NG's
>
>"Mike M" > wrote in message
...
>> Noel should hopefully be able to help you. I only
posted the other day
>> thinking he was not going to see your post for 24 hours
or so.
>> --
>> Mike Maltby MS-MVP
>>
>>
>>
>> Jean > wrote:
>>
>>> Mike,
>>> Downloaded the MDAC verison 2.8 file and installed on
the
>>> computer, restarted the computer and tried to open help
>>> and also the system information files and still receive
>>> the same message. I even tried to install the KB823559
>>> file again, still no responce. Everything seems to be
>>> working just fine on the computer except for the help
>>> files and the system information files. This problem
is a
>>> ereal stinker. Thanks again for your help, but don't
give
>>> up on this on, please
>>> Respectfully
>>
>
>
>.
>

Noel Paton

September 3rd 04, 08:59 PM

Jean

From what you say here, it looks very much as if you've attempted a
reinstall of ME over IE6 - which doesn't work, and results in 'version soup'
(a bit like alphabet soup - all the versions get mixed up, in blood-red
sauce!<g>)

There's only one known cure for this at present - look here for
instructions.

http://www.btinternet.com/~winnoel/ReInIE.htm

Good Luck - and post back if you need explanations, or more help before
embarking on 'brain surgery'!<g>

--
Noel Paton (MS-MVP 2002-2004, Win9x)

Nil Carborundum Illegitemi
http://www.btinternet.com/~winnoel/millsrpch.htm
http://tinyurl.com/6oztj

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's

"Jean" > wrote in message
...
> Neol,
> I'm using IE 6 SP1 and Internet Tools. Tried doing as you
> said by going into safe mode and this is what the pop-up
> window gave me Rundll...Error in setupwbv.dll,missing enry
> IE6 Maintence
> Went search file and received this information when I type
> in setupwbv.dll: Windows\system Ver 5.50.4134.100 and
> Windows\VCM Ver 6.0.2800.1106. Is there some way to
> correct this problem, what a mess??
> Respectfully
> Jeanine
>>-----Original Message-----
>>Jean
>>What version of IE are you using? - a repair may be a
> good idea......
>>Reboot to Safe Mode
>>Go to Add/Remove Programs and try a repair of Internet
> Explorer from there.
>>Go to the entry for 'Microsoft Internet Explorer 6 SP1
> and Internet Tools'
>>in Add/Remove Programs
>>Click on Remove - and click on Repair on the window that
> pops up
>>Reboot on request to Normal Mode
>>
>>If the above entry isn't there, you first need to
> uninstall all the patches
>>applied, then do the repair, then reapply the patches
>>The patches are listed in Add/Remove under the
> names 'Internet Explorer
>>Qxxxxxx'
>>highlight, click Remove - reboot if requested.
>>Repeat until the MSIE6SP1 entry appears - then repair as
> above.
>>
>>HTH
>>
>>
>>--
>>Noel Paton (MS-MVP 2002-2004, Win9x)
>>
>>Nil Carborundum Illegitemi
>>http://www.btinternet.com/~winnoel/millsrpch.htm
>>http://tinyurl.com/6oztj
>>
>>Please read http://dts-l.org/goodpost.htm on how to post
> messages to NG's
>>
>>"Mike M" > wrote in message
...
>>> Noel should hopefully be able to help you. I only
> posted the other day
>>> thinking he was not going to see your post for 24 hours
> or so.
>>> --
>>> Mike Maltby MS-MVP
>>>
>>>
>>>
>>> Jean > wrote:
>>>
>>>> Mike,
>>>> Downloaded the MDAC verison 2.8 file and installed on
> the
>>>> computer, restarted the computer and tried to open help
>>>> and also the system information files and still receive
>>>> the same message. I even tried to install the KB823559
>>>> file again, still no responce. Everything seems to be
>>>> working just fine on the computer except for the help
>>>> files and the system information files. This problem
> is a
>>>> ereal stinker. Thanks again for your help, but don't
> give
>>>> up on this on, please
>>>> Respectfully
>>>
>>
>>
>>.
>>

Jean

September 5th 04, 02:21 AM

Neol,
I have gotten down as far as get a copy of a full IE
install. After trying several time to download IE6 after
downloading IE6 Setup.exe I get this message: Setup has
finished downloading the Windows update. Run "IE6
setup.exe" from the windows\windows update setup files
folder when ready to complete setup. I copied and pasted
what you showed to put in run. I'm doing something wrong,
but don't no what it is.The download folder is on hard
drive which is C and I put it there by right clicking on
the start menu and then clicking explore.All's I can say
is Help.
Respectfully
Jeanine
>-----Original Message-----
>Jean
>
>From what you say here, it looks very much as if you've
attempted a
>reinstall of ME over IE6 - which doesn't work, and
results in 'version soup'
>(a bit like alphabet soup - all the versions get mixed
up, in blood-red
>sauce!<g>)
>
>There's only one known cure for this at present - look
here for
>instructions.
>
>http://www.btinternet.com/~winnoel/ReInIE.htm
>
>Good Luck - and post back if you need explanations, or
more help before
>embarking on 'brain surgery'!<g>
>
>
>--
>Noel Paton (MS-MVP 2002-2004, Win9x)
>
>Nil Carborundum Illegitemi
>http://www.btinternet.com/~winnoel/millsrpch.htm
>http://tinyurl.com/6oztj
>
>Please read http://dts-l.org/goodpost.htm on how to post
messages to NG's
>
>"Jean" > wrote in
message
...
>> Neol,
>> I'm using IE 6 SP1 and Internet Tools. Tried doing as
you
>> said by going into safe mode and this is what the pop-up
>> window gave me Rundll...Error in setupwbv.dll,missing
enry
>> IE6 Maintence
>> Went search file and received this information when I
type
>> in setupwbv.dll: Windows\system Ver 5.50.4134.100 and
>> Windows\VCM Ver 6.0.2800.1106. Is there some way to
>> correct this problem, what a mess??
>> Respectfully
>> Jeanine
>>>-----Original Message-----
>>>Jean
>>>What version of IE are you using? - a repair may be a
>> good idea......
>>>Reboot to Safe Mode
>>>Go to Add/Remove Programs and try a repair of Internet
>> Explorer from there.
>>>Go to the entry for 'Microsoft Internet Explorer 6 SP1
>> and Internet Tools'
>>>in Add/Remove Programs
>>>Click on Remove - and click on Repair on the window that
>> pops up
>>>Reboot on request to Normal Mode
>>>
>>>If the above entry isn't there, you first need to
>> uninstall all the patches
>>>applied, then do the repair, then reapply the patches
>>>The patches are listed in Add/Remove under the
>> names 'Internet Explorer
>>>Qxxxxxx'
>>>highlight, click Remove - reboot if requested.
>>>Repeat until the MSIE6SP1 entry appears - then repair as
>> above.
>>>
>>>HTH
>>>
>>>
>>>--
>>>Noel Paton (MS-MVP 2002-2004, Win9x)
>>>
>>>Nil Carborundum Illegitemi
>>>http://www.btinternet.com/~winnoel/millsrpch.htm
>>>http://tinyurl.com/6oztj
>>>
>>>Please read http://dts-l.org/goodpost.htm on how to post
>> messages to NG's
>>>
>>>"Mike M" > wrote in message
...
>>>> Noel should hopefully be able to help you. I only
>> posted the other day
>>>> thinking he was not going to see your post for 24
hours
>> or so.
>>>> --
>>>> Mike Maltby MS-MVP
>>>>
>>>>
>>>>
>>>> Jean > wrote:
>>>>
>>>>> Mike,
>>>>> Downloaded the MDAC verison 2.8 file and installed on
>> the
>>>>> computer, restarted the computer and tried to open
help
>>>>> and also the system information files and still
receive
>>>>> the same message. I even tried to install the
KB823559
>>>>> file again, still no responce. Everything seems to be
>>>>> working just fine on the computer except for the help
>>>>> files and the system information files. This problem
>> is a
>>>>> ereal stinker. Thanks again for your help, but don't
>> give
>>>>> up on this on, please
>>>>> Respectfully
>>>>
>>>
>>>
>>>.
>>>
>
>
>.
>

Jean

September 5th 04, 09:16 PM

Thank you, thank you Neol,
I followed your information on uninstalling and
reinstalling IE 6 and I now have all my help files and my
system information files. It worked like a dream and
thanks again for all your fine help.
With all my respect
Jeanine
>-----Original Message-----
>Jean
>
>From what you say here, it looks very much as if you've
attempted a
>reinstall of ME over IE6 - which doesn't work, and
results in 'version soup'
>(a bit like alphabet soup - all the versions get mixed
up, in blood-red
>sauce!<g>)
>
>There's only one known cure for this at present - look
here for
>instructions.
>
>http://www.btinternet.com/~winnoel/ReInIE.htm
>
>Good Luck - and post back if you need explanations, or
more help before
>embarking on 'brain surgery'!<g>
>
>
>--
>Noel Paton (MS-MVP 2002-2004, Win9x)
>
>Nil Carborundum Illegitemi
>http://www.btinternet.com/~winnoel/millsrpch.htm
>http://tinyurl.com/6oztj
>
>Please read http://dts-l.org/goodpost.htm on how to post
messages to NG's
>
>"Jean" > wrote in
message
...
>> Neol,
>> I'm using IE 6 SP1 and Internet Tools. Tried doing as
you
>> said by going into safe mode and this is what the pop-up
>> window gave me Rundll...Error in setupwbv.dll,missing
enry
>> IE6 Maintence
>> Went search file and received this information when I
type
>> in setupwbv.dll: Windows\system Ver 5.50.4134.100 and
>> Windows\VCM Ver 6.0.2800.1106. Is there some way to
>> correct this problem, what a mess??
>> Respectfully
>> Jeanine
>>>-----Original Message-----
>>>Jean
>>>What version of IE are you using? - a repair may be a
>> good idea......
>>>Reboot to Safe Mode
>>>Go to Add/Remove Programs and try a repair of Internet
>> Explorer from there.
>>>Go to the entry for 'Microsoft Internet Explorer 6 SP1
>> and Internet Tools'
>>>in Add/Remove Programs
>>>Click on Remove - and click on Repair on the window that
>> pops up
>>>Reboot on request to Normal Mode
>>>
>>>If the above entry isn't there, you first need to
>> uninstall all the patches
>>>applied, then do the repair, then reapply the patches
>>>The patches are listed in Add/Remove under the
>> names 'Internet Explorer
>>>Qxxxxxx'
>>>highlight, click Remove - reboot if requested.
>>>Repeat until the MSIE6SP1 entry appears - then repair as
>> above.
>>>
>>>HTH
>>>
>>>
>>>--
>>>Noel Paton (MS-MVP 2002-2004, Win9x)
>>>
>>>Nil Carborundum Illegitemi
>>>http://www.btinternet.com/~winnoel/millsrpch.htm
>>>http://tinyurl.com/6oztj
>>>
>>>Please read http://dts-l.org/goodpost.htm on how to post
>> messages to NG's
>>>
>>>"Mike M" > wrote in message
...
>>>> Noel should hopefully be able to help you. I only
>> posted the other day
>>>> thinking he was not going to see your post for 24
hours
>> or so.
>>>> --
>>>> Mike Maltby MS-MVP
>>>>
>>>>
>>>>
>>>> Jean > wrote:
>>>>
>>>>> Mike,
>>>>> Downloaded the MDAC verison 2.8 file and installed on
>> the
>>>>> computer, restarted the computer and tried to open
help
>>>>> and also the system information files and still
receive
>>>>> the same message. I even tried to install the
KB823559
>>>>> file again, still no responce. Everything seems to be
>>>>> working just fine on the computer except for the help
>>>>> files and the system information files. This problem
>> is a
>>>>> ereal stinker. Thanks again for your help, but don't
>> give
>>>>> up on this on, please
>>>>> Respectfully
>>>>
>>>
>>>
>>>.
>>>
>
>
>.
>

Noel Paton

September 5th 04, 09:50 PM

Sounds like a satisfied customer to me!<g>

Happy Computing, Jean.

--
Noel Paton (MS-MVP 2002-2004, Win9x)

Nil Carborundum Illegitemi
http://www.btinternet.com/~winnoel/millsrpch.htm
http://tinyurl.com/6oztj

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's

"Jean" > wrote in message
...
> Thank you, thank you Neol,
> I followed your information on uninstalling and
> reinstalling IE 6 and I now have all my help files and my
> system information files. It worked like a dream and
> thanks again for all your fine help.
> With all my respect
> Jeanine
>>-----Original Message-----
>>Jean
>>
>>From what you say here, it looks very much as if you've
> attempted a
>>reinstall of ME over IE6 - which doesn't work, and
> results in 'version soup'
>>(a bit like alphabet soup - all the versions get mixed
> up, in blood-red
>>sauce!<g>)
>>
>>There's only one known cure for this at present - look
> here for
>>instructions.
>>
>>http://www.btinternet.com/~winnoel/ReInIE.htm
>>
>>Good Luck - and post back if you need explanations, or
> more help before
>>embarking on 'brain surgery'!<g>
>>
>>
>>--
>>Noel Paton (MS-MVP 2002-2004, Win9x)
>>
>>Nil Carborundum Illegitemi
>>http://www.btinternet.com/~winnoel/millsrpch.htm
>>http://tinyurl.com/6oztj
>>
>>Please read http://dts-l.org/goodpost.htm on how to post
> messages to NG's
>>
>>"Jean" > wrote in
> message
...
>>> Neol,
>>> I'm using IE 6 SP1 and Internet Tools. Tried doing as
> you
>>> said by going into safe mode and this is what the pop-up
>>> window gave me Rundll...Error in setupwbv.dll,missing
> enry
>>> IE6 Maintence
>>> Went search file and received this information when I
> type
>>> in setupwbv.dll: Windows\system Ver 5.50.4134.100 and
>>> Windows\VCM Ver 6.0.2800.1106. Is there some way to
>>> correct this problem, what a mess??
>>> Respectfully
>>> Jeanine
>>>>-----Original Message-----
>>>>Jean
>>>>What version of IE are you using? - a repair may be a
>>> good idea......
>>>>Reboot to Safe Mode
>>>>Go to Add/Remove Programs and try a repair of Internet
>>> Explorer from there.
>>>>Go to the entry for 'Microsoft Internet Explorer 6 SP1
>>> and Internet Tools'
>>>>in Add/Remove Programs
>>>>Click on Remove - and click on Repair on the window that
>>> pops up
>>>>Reboot on request to Normal Mode
>>>>
>>>>If the above entry isn't there, you first need to
>>> uninstall all the patches
>>>>applied, then do the repair, then reapply the patches
>>>>The patches are listed in Add/Remove under the
>>> names 'Internet Explorer
>>>>Qxxxxxx'
>>>>highlight, click Remove - reboot if requested.
>>>>Repeat until the MSIE6SP1 entry appears - then repair as
>>> above.
>>>>
>>>>HTH
>>>>
>>>>
>>>>--
>>>>Noel Paton (MS-MVP 2002-2004, Win9x)
>>>>
>>>>Nil Carborundum Illegitemi
>>>>http://www.btinternet.com/~winnoel/millsrpch.htm
>>>>http://tinyurl.com/6oztj
>>>>
>>>>Please read http://dts-l.org/goodpost.htm on how to post
>>> messages to NG's
>>>>
>>>>"Mike M" > wrote in message
...
>>>>> Noel should hopefully be able to help you. I only
>>> posted the other day
>>>>> thinking he was not going to see your post for 24
> hours
>>> or so.
>>>>> --
>>>>> Mike Maltby MS-MVP
>>>>>
>>>>>
>>>>>
>>>>> Jean > wrote:
>>>>>
>>>>>> Mike,
>>>>>> Downloaded the MDAC verison 2.8 file and installed on
>>> the
>>>>>> computer, restarted the computer and tried to open
> help
>>>>>> and also the system information files and still
> receive
>>>>>> the same message. I even tried to install the
> KB823559
>>>>>> file again, still no responce. Everything seems to be
>>>>>> working just fine on the computer except for the help
>>>>>> files and the system information files. This problem
>>> is a
>>>>>> ereal stinker. Thanks again for your help, but don't
>>> give
>>>>>> up on this on, please
>>>>>> Respectfully
>>>>>
>>>>
>>>>
>>>>.
>>>>
>>
>>
>>.
>>